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Social Media Guidelines

Thanks for being part of Girl Scouts–Arizona Cactus-Pine Council’s (GSACPC) social media community!

Our social media platforms are designed for our entire Girl Scouting community to connect and use as a

resource. Our community includes Girl Scout members, volunteers, partners, supporters, staff, and the

general public looking to connect with GSACPC. Therefore, we have created these guidelines to ensure our

community has a safe, on-brand, and enjoyable experience.

GSACPC takes responsibility for all Council-owned and managed accounts. This does not include accounts

or groups created or managed by members, troops, or volunteers. GSACPC does not sponsor member or

guidelines. If you’re just getting started with social media in general, we recommend you check out our

Social Media How-To resource.

General Social Media Best Practices

» Think twice before hitting publish. What you say on the internet is permanent, even if you delete it.

Make sure that you will not regret what you post.

» Do not share your personal contact information including full name, address, contact info, troop

details, etc. (or anyone’s personal information, including girl and volunteer members)

» Be nice. People tend to be on the bold side when they are hiding behind a screen, please don’t join them.

» Be aware of spammers. It’s no longer obvious when you are being contacted by a spammer, so be

aware of whether your conversations are taking a turn. Always report them if you think they have ill-

» Facebook – Be sure to like and follow our GSACPC Council Facebook Page (Girl Scouts–Arizona Cactus-

Pine Council, Inc).

• To follow us on Facebook, go to the GSACPC page and click the “follow” button underneath our cover

photo. This will open a dropdown where you will then click “see rst,” which will show you all our

newest posts in your feed. You will also be given an option to “turn on notications,” please choose that

option so that you are alerted of each latest post.

• Facebook is where most of our members are active. We share every part of Girl Scouting here. GSACPC

also owns multiple private member groups and individual camp pages for each of our properties. Adult

members will be invited to each of the private groups they qualify for. Learn more below.

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» Instagram – Follow our GSACPC (@GSACPC) Instagram page. Instagram is a visual platform used

partners/media and showcase what Girl Scouts and Girl Scout Troops are doing.

» Pinterest – Follow our GSACPC (@Girl Scouts–Arizona Cactus-Pine Council) Pinterest page. Pinterest

is used to foster creativity, ideas, and information about Girl Scouts. We have tons of great ideas and

resources here.

Be Featured on Social Media

We love sharing girls, troop, volunteer and alum content! If you would like us to share stories/news on

GSACPC’s social media accounts, please send the following to our submission box at girlscoutsaz.org/stories

or email it to stories@girlscoutsaz.org. In addition, you can tag us using the handle @GSACPC and by using

the #GSACPC hashtag.

□ Clear pictures (with consent if girls are present)

each of our camp properties. These pages are intended for our members and summer camp participants

and families to get announcements from each camp, communicate with other campers, and talk about

Girl Scout events and experiences. These pages are managed by the camp directors and are held to strict

guidelines. The GSACPC guidelines outlined in these guidelines apply.

» Parsons Leadership Center at Camp South Mountain

» Willow Springs Program Center

» Shadow Rim Ranch

» Camp Maripai

Facebook Groups

Along with the Council’s public Facebook brand page, we also manage ve closed Facebook groups to

everyone to share meeting ideas, troop stories, and service projects or to ask for suggestions from other

Troop Leaders! On occasion, Cookie Managers are accepted into this group during cookie season.

» GSACPC New Leaders – NEW leaders who are seeking a community of other new leaders to lean on and

ask questions. You are only eligible to be in this group for your rst 18 months as a Troop Leader.

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» GSACPC Service Teams – Join Service Team Volunteers and share ideas and best practices!

» GSACPC Independent Girl Members (IGM) – This group is for IGM parents and leaders to stay up-to-

date on programs, connect with and get ideas from other IGMs and share stories!

» Authentic Leadership Community – This is a private group is for adult volunteers who are also

members of the Authentic Leadership Community. This group is managed by GSACPC Volunteer

Services staff and lead members of the community.

All GSACPC groups and pages are held to strict guidelines. We recommend that you read the rules and

to the group denied. We also do a “spring cleaning” in these groups, so if you are no longer a Troop Leader or

have an alias Facebook name, you may be removed without direct notice. If you are removed and feel that

you should be in the group, please simply request to join the group again, we will re-verify to let you back in.

council program partner.

etc) for resale is not allowed, however you can trade with other Leaders. No posting/selling other

merchandise for personal or troop gain.

» Posted iers must comply to GS Branding. Events, activities, projects or other communications that

will be shared externally (handed out and advertised in public and posted online) must include the Girl

Scout logo, which requires a one-time use approval, per our Logo Usage Agreement.

» No event promotions. Events can only be promoted in this group if they are approved money earning

activities or hosted by a Service Unit.

» Posts must follow group guidelines. We reserve the right to remove members, comments, and posts

with or without warning that do not follow group guidelines.

Facebook Community Pages

GSACPC is aware that Facebook fan pages and groups, as well as other social media platform proles,

blogs and websites, already exist at the troop and neighborhood or Service Unit level. When setting up

such a platform for Girl Scout use, please make sure the settings are set to private for any proles/groups

where personal information (including full names, contact info, meeting locations, etc.) is being shared and

communicated among members and volunteers – this should not be shared in public settings.

Promoting Girl Scout life and activities on public-facing personal and group proles is OK as long as the

guidelines in this document are followed. GSACPC does not claim responsibility for any groups outside of

the ofcial Council page, GSACPC Leaders group, GSACPC New Leaders group, GSACPC Service Team group,

GSACPC IGM, GSACPC Authentic Leadership Community group, and the four camp property pages: The

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GSACPC does not sponsor member or troop led groups or accounts and only manages accounts intended

topics), please do not respond to the media. Instead, contact the Council Communication Team immediately

at marcom@ girlscoutsaz.org, 602.430.8852 or 602.531.5935 (Council emergency phone). As a member

of Girl Scouts, you are a representative of the organization. What you say and do affects the whole

organization. Use discretion, and if you ever have a question, please reach out!

We know you’re often at the forefront of your communities when it comes to questions about Girl Scouts.

While we ask that these questions get directed to our Marcom team when appropriate and available, we

want to ensure you have the most updated information and support should you need to eld and discuss

difcult or sensitive questions.

Sensitive issues refer to a range of topics. They can be incorrect rumors about Girl Scouts and tend to

resurface during the cookie season when we’re most visible to the public. Some past/current sensitive topics

» For the Record webpage (girlscoutsaz.org/fortherecord)– Houses all the FAQ’s on social issues and

program and product concerns

» Know the Facts ier (bit.ly/ktf-ier) – A summary of For the Record intended to be a handy reference

for parents and volunteers

» Boothing Readiness, What If? Scenarios ier (bit.ly/what-if-ier) – Another reference for parents and

volunteers with tips for navigating complex customer interactions

» Navigating Questions About Palm Oil in Girl Scout Cookies ier (bit.ly/nav-palm-oil-ier) – For Girl

Scout volunteers to use while discussing this topic with families, older girls, and customers

» General Cookie Program focused FAQs for Volunteers (girlscoutsaz.org/cookie-volunteers)

Even after reviewing this information, we strongly recommend that trained volunteers only take on

questions they feel comfortable answering. Otherwise, route inquirers to our For the Record webpage and

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• If you have a complaint or concerns with the Council or another person, we ask that you rst