THE WEEKND VIP EXPERIENCES – INFORMATION
EARLY ENTRY PACKAGE
DIAMOND HOT SEAT
• One (1) General Admission Standing ticket
• Early entry before the general public into the
General Admission area
• Limited edition The Weeknd gift item (exclusive to
VIPs)
• Commemorative VIP laminate
• Early access to merchandise stand (where
available)
• Priority Entry into the venue
• Designated VIP check-in and onsite staff
• One (1) A Reserve seat in a prime location
• Limited edition The Weeknd gift item (exclusive to
VIPs)
• Commemorative VIP Lounge laminate
• Priority Entry into the venue
(where available)
• Designated VIP check-in and onsite staff
FREQUENTLY ASKED QUESTIONS – GENERAL
How do I receive my inclusions/gifts?
If a VIP Gift (e.g. laminate, drink voucher or merchandise item) is included
in the VIP package you purchased, unless otherwise notified, VIP gifts
will only be available for collection pre-show from VIP check-in at the
venue. VIP Gifts will not be dispatched after the show.
Is there a limit on the number of VIP Experiences that can be purchased?
Only six (6) VIP Experiences per customer can be purchased in one
transaction. There are no group bookings available for VIP for this tour.
What if I change my mind and don’t want my VIP package?
VIP packages are non-refundable. All sales are final.
Will the VIP Experiences be available for purchase at the same time as
standard tickets go on sale?
Yes they will be available at all pre-sales and general on sales
Will my tickets for the VIP Experiences be sent before the show?
There is a ticket release delay in place until closer to the show date. Tickets
cannot be downloaded or printed until this time. Ticketmaster and Ticketek
will notify you when your tickets will be released.
When will I be notified about the details of my VIP Experience?
You will receive an email from our communications software 2 - 5 days
before the show. It will include all the information you will need regarding
your VIP experience. It will be sent to the email address attached to your
ticket purchase profile.
What happens if I don't hear from you via email?
Please check your junk or spam folder first. If you have not received your
email two days out from the show, please contact us at
[email protected]. It is your responsibility as the purchaser to follow
up information if you have not received it from us.
What is the process if I purchased the ticket from a reseller?
The original purchaser will receive the email. It is your responsibility to
reach out to [email protected] with a screenshot of your ticket to
receive the information.
What will happen if I am late?
If you’re late, you may miss components of your VIP Experience. No
compensation will be provided to latecomers.
Can I get a refund on my VIP Experience if I cannot make it?
You will not be entitled to a refund if you are unable to attend the show.
What if someone else bought the VIP Experience for me?
Original purchasers name must be known in order to check-in and receive
your benefits. The information regarding the package will be sent to the
original purchaser so you will need to request they pass the details on, or
contact [email protected] 2 days prior to the show with proof of
purchase.
Who is the ‘original purchaser’?
Ticketmaster - The ‘original purchaser’ is the person whose credit card was
used to make the purchase.
Ticketek - The ‘original purchaser’ is the ticketek account holder.
Can I use a VIP Experience purchased via another website?
We strongly discourage the purchasing of VIP Experiences via outlets other
than Live Nation and our official ticketing partners, as we cannot guarantee
the authenticity of the purchase. If an Experience has been purchased from
a third-party site such as eBay, you must know the original purchaser’s
name and supply the original proof of purchase from the official ticketing
agency at check-in as outlined previously. Live Nation reserves the right to
cancel the package and/or refuse entry to any patron/s unable to provide
the appropriate supporting documentation; this includes the concert ticket.
These measures are taken in order to prevent scalping and ensure VIP
Experiences and tickets are not purchased by more than one person.
If I have already bought concert tickets, but want to upgrade to a VIP
Experience, can I do that?
You will need to contact the ticketing outlet you purchased your tickets
from. All ticket enquiries are to go direct to the ticketing outlets.
Are tickets always included in the VIP Experiences?
Yes, all the The Weeknd VIP Experiences include a concert ticket in the
price.
Are there any Meet & Greet Experiences on the tour?
No. There are no Meet & Greet experiences on this tour.
Where is my seat located?
Indicative seat locations will be available on the ticketing agents’ websites
at the time of on-sale so you will know where your seat will be prior to
making the transaction.
If I have a question about my seat, who do I speak to?
Prior to show day, contact the ticketing agency you purchased through. On
the night of the show speak to the box office or a venue usher.
If I have a question about my VIP Experience, who do I speak to?
If you have a question regarding your VIP Experience prior to show day
contact [email protected]. On the night of the show speak to Live
Nation VIP staff before the show commences. Any questions that arise
during the show speak to a venue usher.
What is ‘Onsite VIP Staff’?
Staff members from the Live Nation VIP team, who will be on hand at every
show to manage the check-in process, answer questions, direct VIP ticket
holders, and assist in making the experience as enjoyable as possible.
What time does the venue box office open?
Please check the venue website in which you are attending, however it
is usually scheduled to open approx. 1 hour prior to General Doors.
I require wheelchair accessibility, who do I contact for this?
MELBOURNE: MARVEL STADIUM - Ticketmaster
The Weeknd fans with accessible requirements wanting tickets for
Melbourne can purchase tickets through Ticketmaster.
Please note that Accessible VIP packages can only be purchased through
Ticketmaster’s accessible form system
or the accessibility phone line 1300
446 925.
General accessible tickets can be purchased directly from the events
interactive seat map, by calling 1300 446 925, or through our form
and
selecting Accessible Bookings as a topic. Fans who are not purchasing or
requiring assistance with their accessible tickets order won’t be serviced on
this line.
Accessible tickets can be purchased during all pre-sales.
If you require AUSLAN seating, please email
SYDNEY - ACCOR STADIUM - Ticketek
The Weeknd fans with accessible requirements wanting tickets for Sydney
can buy accessible tickets by completing the online accessible form
.
Accessible tickets for the The Weeknd : After Hours To Dawn tour will be
available on the Ticketek site when tickets go on sale this includes all pre-
sales .
Ticketek prioritises fair access to tickets for all fans with accessible needs
and each Accessible ticketing request will be handled in the chronological
order in which it was received. All available accessible tickets will be put on
hold while our team works through the request forms and will not be made
available for general sale.
If you require AUSLAN seating please email
Can I park at the venue?
Please check the venue website for parking information.
FREQUENTLY ASKED QUESTIONS – EARLY ENTRY
What does Early Entry mean?
Early entry before the general public into the General Admission area.
Please note: there is no separate section for General Admission VIP
package holders. After doors open, General Admission ticket purchasers
will join in the same section on the floor.
Are children and teens allowed to purchase early entry tickets?
Please check venue and ticketing websites for details regarding general
admission areas.
These areas may not be suitable for children due to close proximity with
energetic patrons. Access is typically recommended for ages 15 and over,
with children 12 and under requiring parent/guardian present at all times.
Consider if this ticket type is appropriate for your child.
What do I do if I feel uncomfortable on the floor, or if I am getting pushed
too much?
If you are feeling uncomfortable or are getting pushed, then we suggest
you immediately speak to security and ask for their assistance or move out
to the back of the general admission area where is generally space to move
more freely.
FREQUENTLY ASKED QUESTIONS – DIAMOND HOT SEAT
What does Hot Seat mean?
Hot Seat refers to a seat in a prime location within a specified price
category and includes a VIP tour gift.
Ticketing Enquiries/Concerns
If you have any questions or concerns regarding your show ticket/s, please contact the ticketing outlet directly. Alternatively, you can visit the Box Office on
the day/night of your show.
Collector Tickets will be sent to purchasers once the tour is complete.
Melbourne
Marvel Stadium
Ticketmaster
https://discover.ticketmaster.com.au/contact
Sydney
Accor Stadium
Ticketek
https://help.ticketek.com.au
Live Nation VIP Package Terms and Conditions:
• Please note that the contact details provided at the point of purchase (email, mobile, mailing address) are the details used to communicate all VIP
information.
• A TEXT with a link to VIP instructions OR an EMAIL, will be sent 2 - 5 days before the event with timings and additional information. Please
contact [email protected]
if this is not received. We also send reminder texts the day of the show detailing the time and location of check in.
• VIP purchasers may need to arrive 1-2 hours before doors open to ensure delivery of all benefits.
• Original purchasers name must be known in order to check-in and receive your benefits.
• If a VIP Gift (e.g. laminate, drink voucher or merchandise item) is included in the VIP package you purchased, unless otherwise notified, VIP gifts
will only be available for collection pre-show from VIP check-in at the venue. VIP Gifts will not be dispatched after the show.
• Given the dynamic nature of live events, we may need to make changes to parts of your VIP Package including seating arrangements, start times,
merchandise, food and beverage service arrangements and other things. Where we do this, we will ensure that you will be provided with alternatives
that overall have an equivalent value as your package.
• If applicable, Early Entry refers to first access onto the floor, there is no sectioned off area.
• The commemorative laminate does not gain or authorise access into the venue or backstage areas.
• Choose carefully as we will not provide refunds for a change of mind or because you can’t make the event. Refunds will only be paid where required by
applicable law, including the Australian or New Zealand Consumer Law.
• For any questions regarding your concert ticket, please reach out to the point of purchase.
• Any enquiries about your Experience check out our FAQs or drop us an email: [email protected]
VIP TICKET TERMS
EXPERIENCE DETAILS
Please note that the contact details provided at the point of purchase (email, mobile, mailing address) are the details used to communicate all VIP
information.
An instructional email will be sent 2 – 5 days before the event with timings and additional information. Please contact vip@livenation.com.au if this is not
received.
VIP purchasers may need to arrive 1-2 hours before doors open to ensure delivery of all benefits.
The original purchaser's name must be known in order to check in and receive your benefits.
INCLUSIONS
Unless otherwise notified, VIP gifts will only be available for collection from VIP check-in at the venue on the night of the show only. VIP Gifts will not be
dispatched after the show.
Given the dynamic nature of live events, we may need to make changes to parts of your VIP Package including, but not limited to: seating arrangements,
start times, merchandise, and food and beverage service arrangements. On the rare occasion that this occurs, we will ensure that you will be provided with
alternatives that have an equivalent value to your overall package.
Early entry before the general public into the General Admission area.
Please note: there is no separate section for General Admission VIP package holders. After doors open, General Admission ticket purchasers will join in the
same section on the floor.
The commemorative laminate does not gain or authorise access into the venue or backstage areas.
Choose your package carefully as we will not provide refunds for a change of mind or because you can no longer make the event. Refunds will only be paid
where required by applicable law, including the Australian Consumer Law.
I STILL NEED HELP...
For any questions regarding your concert ticket, please reach out to the point of purchase.
For more details on your VIP experience, head to our VIP Experiences page or email us at [email protected]
.
