266 IEEE TRANSACTIONS ON EDUCATION, VOL. 50, NO. 3, AUGUST 2007
Best Practices Involving Teamwork in the Classroom:
Results From a Survey of 6435 Engineering
Student Respondents
Barbara A. Oakley, Senior Member, IEEE, Darrin M. Hanna, Member, IEEE, Zenon Kuzmyn, and Richard M. Felder
Abstract—A teamwork survey was conducted at Oakland Uni-
versity, Rochester, MI, in 533 engineering and computer science
courses over a two-year period. Of the 6435 student respondents,
4349 (68%) reported working in teams. Relative to the students
who only worked individually, the students who worked in teams
were significantly more likely to agree that the course had achieved
its stated learning objectives (
). Regression analysis
showed that roughly one-quarter of the variance in belief about
whether the objectives were met could be explained by four fac-
tors: 1) student satisfaction with the team experience; 2) the pres-
ence of instructor guidance related to teamwork; 3) the presence
of slackers on teams; and 4) team size. Pearson product–moment
correlations revealed statistically significant associations between
agreement that the course objectives had been fulfilled and the
use of student teams and between satisfaction with teams and the
occurrence of instructor guidance on teamwork skills. These and
other results suggest that assigning work to student teams can lead
to learning benefits and student satisfaction, provided that the in-
structor pays attention to how the teams and the assignments are
set up.
Index Terms—Correlation, evaluation, instructor, satisfaction,
student, team, teamwork.
I. INTRODUCTION
R
ESEARCH studies on teamwork are often geared towards
making teams more effective or determining whether
teamwork is effective in helping students learn [1]–[4]. Only a
few relatively small-scale studies have attempted to determine
which aspects of teamwork appear to be most important or
useful [5]–[9]. This study is the first in a series of studies
designed to identify optimal conditions for teamwork in an
academic setting. Data correlations obtained over a two-year
period have been used to form hypotheses and design experi-
ments for further study.
II. B
ACKGROUND
Oakland University is a public university in Rochester, MI.
In fall 2005, the university had 17 339 students, 1664 of whom
were enrolled in engineering and computer science programs.
Manuscript received August 29, 2006; revised May 1, 2007.
B. A. Oakley and D. M. Hanna are with the School of Engineering and
Computer Science, Oakland University, Rochester, MI 48309 USA (e-mail:
Z. Kuzmyn is with Zenon Et Al Ltd., Ann Arbor, MI 48104 USA.
R. M. Felder is with North Carolina State University, Raleigh, NC 27695
USA.
Digital Object Identifier 10.1109/TE.2007.901982
In the engineering student population, 66% were undergrad-
uate. Of these undergraduates, 83% were male and 17% female.
Whites formed 73% of the undergraduate population, African
Americans 8.3%, Native Americans 0.4%, Asians 6%, His-
panics 2%, international students 2%, with the remaining 7%
not listed. Whites formed 52% of the undergraduate population,
African Americans 2%, Native Americans 0.2%, Asians 10.6%,
Hispanics 1%, international students 21%, with the remaining
4% not listed. The average ACT score of incoming freshmen
was 21.5, and the average high school grade point average was
3.2. Oakland University is a largely commuter campus—only
10% of the overall student body lives in dormitories.
Oakland’s School of Engineering and Computer Science ad-
ministers a course-end survey asking the students to rate their
teacher’s effectiveness and how well they feel they have accom-
plished the course objectives, among other items. This survey
includes the items shown in Table I. Although filling out the
survey at the end of each course is voluntary, all students are
strongly encouraged to participate, and approximately 60% do
so. The survey has been online for the past five years.
Two years ago, seven questions related to teamwork (Table II)
were added to the survey. The two-year period of the study en-
compassed the 14-week fall and winter semesters and the seven-
week spring and summer semesters of both 2004 and 2005. Al-
together, 533 courses, ranging from freshman to graduate level,
were evaluated using the augmented questionnaire. In the end,
6435 responses to the teamwork questions were received. Be-
cause many students enroll in three to four courses during a
semester, some engineering students may have responded to the
survey several times in each term, once for each of their courses.
Self-enumerated surveys are widely accepted in social sci-
ence research, with applications that include population census
collection and quality of life surveys in medicine. Challenges in
using self-enumerated surveys include ensuring that the com-
pleted surveys are representative of the target population, ob-
taining surveys that contain no missing data, ensuring effective
response rates, and reducing the sample bias that can occur when
surveys are voluntary.
The nature of Oakland’s survey system mitigates many of
these common challenges. The survey was designed for a large
population, and the questions and choices were brief, with min-
imal ambiguity to avoid bias caused by question interpretation.
Moreover, because the surveys were computerized, all surveys
submitted contained valid categorical responses. Access to the
0018-9359/$25.00 © 2007 IEEE
OAKLEY et al.: BEST PRACTICES INVOLVING TEAMWORK IN THE CLASSROOM 267
TABLE I
G
ENERAL
EVALUATION
QUESTIONS (
, )
In actuality, each instructor supplies between a half-dozen and a dozen objectives for his or her course, for
example: Be able to explain the Law of Conservation of Energy in terms that a high school student could
understand, or Use Ohms Law to solve for voltage, current, or resistance in various parts of an electrical
circuit.Each student rates the degree to which he or she felt he or she achieved each objective. The average
rating for all objectives forms the synthesized question 5 shown above.
TABLE II
T
EAMWORK
SURVEY QUESTIONS
survey was given only to students who have enrolled in an en-
gineering course. All of these students have access to a com-
puter and the Internet at school, and most have access at home.
Instructors are strongly encouraged to require their students to
complete the surveys, or to provide motivation in the form of
extra credit. Students are also directly encouraged to complete
the surveys, and are given the means to evaluate an instructor
even if the instructor does not provide access to the evaluation
system. All of these steps contributed signicantly to the 60%
student response rate, far larger than the 10%30% response rate
that characterizes most voluntary surveys. A 60% return rate
is in fact usually considered by statisticians sufcient to make
sample bias negligible.
III. S
TUDY DESIGN
The online evaluation system includes a broad range of vari-
ables that may have an impact on teamwork effectiveness. By
default, the students must identify the course level (freshman,
sophomore, etc.), the department offering the course (mechan-
ical, electrical, computer, etc.), and the term in which the course
was taught (fall, winter, spring, or summer). Beyond these de-
fault classication variables, students were also able to report
factors such as the level of instructor guidance related to teams;
whether the instructor, as opposed to the students themselves,
had selected the members of the team; and the ability to sanc-
tion uncooperative team members. Using the online system,
the students also gave quantitative ratings of the instructors
and course outcomes from responses to the questions listed in
Table I, as well as quantitative ratings of satisfaction with teams
from question 2 of Table II. These classications became the
variables used in this study. Section IV-A below provides an
overview of the raw data analysis from the questions in Tables I
and II.
Pearsons productmoment correlation was used to identify
similarities among patterns of responses to different items. Sec-
tion IV-B describes the cross-correlation of all survey-derived
outcome measures.
268 IEEE TRANSACTIONS ON EDUCATION, VOL. 50, NO. 3, AUGUST 2007
TABLE III
P
RINCIPAL
SURVEY RESULTS
Of primary interest were four outcome variables: student
satisfaction with teams, students belief that they had fullled
the course objectives, student satisfaction with the course as
an overall learning experience, and student satisfaction with
their instructor. Analysis of variance (ANOVA) was used to
determine signicant differentiating factors with regards to
students satisfaction with teams (Table II, question 2). These
results are presented in Section IV-C.
The question regarding the students satisfaction with teams
had a Likert ve-point scaled response ranging from zero to
four. For each response to the other questions listed in Tables I
and II (e.g., None,”“Some, and A Lot in question 3 about
the degree of instructor guidance), the mean response to the
question about satisfaction with teams was computed. For the
Instructor Guidance question, for example, the means were
2.73 (no guidance), 3.06 (some guidance), and 3.48 (a lot of
guidance).
As part of the ANOVA,
-Tests with pooled variance were
used to evaluate whether differences in the mean response to the
satisfaction with teams question were signicantly different be-
tween the response groups. To ensure that variance pooling was
justied, Levenes Test for Equal Variances was performed. The
null hypothesis was: there is no difference in the mean satisfac-
tion between the different groups and the alternative hypothesis
was: the means were different.A
-value of 0.001 or less led
to rejection of the null hypothesis and indicated that the factor
under consideration affected the degree to which students were
satised with teams. In the case of the instructor guidance ques-
tion, for example, the
-value was less than 0.001, indicating
that the level of instructor guidance affected the degree of stu-
dent satisfaction with teams. Unlike Pearsons productmoment
correlation, which was used to identify similarities among re-
sponses to different items, ANOVA pointed out factors such as
instructor guidance that reliably differentiated between lower
and higher student team satisfaction ratings.
An ANOVA was also used to study the relationship between
studentssatisfaction with teams and their belief that the course
objectives were met. This analysis is shown in Section IV-D.
For this part of the study, students who did not work in teams
were placed into a No Teamsgroup and students who worked
in teams were subdivided into two groups: Low Satisfaction
if they responded with a rating of 2.5 or below to the question
about their satisfaction with teams, and High Satisfaction if
their response was above 2.5. Scheffes test was used to evaluate
whether the mean responses to the question about the course
objectives differed signicantly among these three groups.
Regression analyses were then performed to determine the
principal factors accounting for the response variances for
the questions about fulllment of course objectives, rating
the course as an overall learning experience, and rating
the instructor. The results are presented and discussed in
Section IV-E.
All analyses were performed using software for Statistical
Processing for Social Science (SPSS) made by SPSS, Inc.,
Chicago, IL [10].
IV. R
ESULTS
A. Raw Data
The principal results of the survey are summarized in
Table III. There were no statistically signicant differences
between the results obtained from each of the four disciplines
(electrical, mechanical, computer, and systems), which sug-
gests that these ndings may be broadly applicable to other
engineering disciplines. The term slacker in the last three
items refers to a student who was rated by the survey respondent
as making an insignicant contribution to the team effort—“not
pulling his/her weight.
B. Pearson Correlations
Table IV provides the cross-correlation of all survey-de-
rived outcome measures. For teamwork-related questions,
the results were based only on responses from students who
reported working in teams, while for other questions all student
responses were included. Because of the large number of
respondents, even relatively low correlation coefcients were
statistically signicant. The signicant correlations were further
classied as strong (
), moderate ( ),
or weak (
).
Several correlations suggest that students who had good team
experiences were apt to give the course higher ratings than stu-
dents whose team experiences were negative. Ratings of satis-
OAKLEY et al.: BEST PRACTICES INVOLVING TEAMWORK IN THE CLASSROOM 269
TABLE IV
P
EARSON
CORRELATIONS (
)(A
GGREGATED BY
CLASS
LEVEL)
faction with teams were weakly correlated with belief that the
course objectives had been met (
), ratings of the course
as a learning experience (
), and ratings of the instructor
(
). The strongest observed correlation with team sat-
isfaction was the moderate negative one with the presence of at
least one slacker on the team (
). Weak positive cor-
relations were found between satisfaction with teams and the
provision of instructor guidance on teamwork (
) and
the abilities to exclude slackers from authorship on assignments
(
) and to re slackers ( ). The latter two cor-
relations, while statistically signicant, are too small to justify
drawing any conclusion about those effects.
The weak correlations between team satisfaction and
instructor-formed teams (
) and between in-
structor-selected teams and the reported presence of slackers
(
) suggest that students on self-selected teams
are likely to have a better experience than students on in-
structor-formed teams. The issue of instructor-formed teams
versus self-selected teams is complex, however, and that con-
clusion would be unwarranted. The arguments for instructor
formation have to do primarily with the student product quality
and skill development that result from forming teams with
diversity in abilities; indeed, there was a very weak but positive
correlation (
) between instructor formation and the
students ratings of the course as a learning experience. The
lower frequency of reported slackers on self-selected teams
probably reects a decreased tendency to give low ratings to
ones friends.
None of the proponents of instructor formation suggest that
instructor formation will make students happier, and the fact that
it did not do so in this study is not particularly surprising. If there
is a lesson to be learned from the correlations, it is that instruc-
tors who form teams themselves might anticipate more inter-
personal conicts within teams than self-selected teams might
experience, and should take care to provide the teams with guid-
ance on how to avoid conict and deal with conict construc-
tively when it arises [11], [12].
Although the seminal study The Initial Knowledge State
of College Physics Students, by Halloun and Hestenes [13]
showed that the knowledge attained in a course was independent
of the instructor, the data set used in the present study showed
very strong correlations between overall rating of the course as
a learning experience, overall rating of completion of course
objectives, and the rating of the teacher. Thus, regardless of
how well the students might actually have learned the material,
the students perceptions of how well they learned appeared to
be strongly related to the instructors perceived teaching skills.
This nding may have important implications for retention [14].
C. Student Satisfaction With Teams
Of the 4305 students who reported on their degree of overall
satisfaction with their team, 49% were very satised (
), 27% somewhat satised, 12% neutral, 7% somewhat dis-
satised, and 4% very dissatised (
). The average
level of satisfaction increased monotonically with the level of
the course, ranging from a low of 2.93 on a four-point scale
for freshman courses to a high of 3.29 for second-year graduate
courses (Table V).
ANOVA showed that the following characteristics of team-
work implementation had signicant effects on satisfaction with
teams:
course level
, , ;
level of instructor guidance on teamwork
,
, ;
ability to exclude slackers from authorship of assignments
, , ;
ability to re slackers
, ,
;
number of slackers on the team
, ,
.
The means of the satisfaction with teams question of the
groups described above are provided in the tables given below.
The level of instructor guidance was strongly related to team
satisfaction, as shown in Table VI. Signicant differences in
270 IEEE TRANSACTIONS ON EDUCATION, VOL. 50, NO. 3, AUGUST 2007
TABLE V
S
ATISFACTION
WITH TEAMS
(
,
)
BY COURSE
LEVEL (
)
TABLE VI
S
ATISFACTION
WITH TEAMS BY
AMOUNT OF
INSTRUCTOR
GUIDANCE
(
)
TABLE VII
S
ATISFACTION
WITH TEAMS BY
ABILITY TO
EXCLUDE SLACKERS
FROM
AUTHORSHIP (
)
TABLE VIII
S
ATISFACTION WITH TEAMS BY ABILITY TO FIRE SLACKERS ( )
TABLE IX
S
ATISFACTION WITH
TEAMS (ON A SCALE OF
0 TO 4)
BY NUMBER OF
SLACKERSON TEAM
( )
student satisfaction were also observed by giving the students
the option of leaving slackers names off completed assign-
ments (Table VII) and ring them (Table VIII). The presence
of slackers had a clear connection with satisfaction, with the
average satisfaction ranging from 3.4 among students with no
reported slackers on their teams to less than 2.0 for students re-
porting two or more slackers (Table IX).
D. Meeting Course Objectives
The relationship between students perceptions that the
course objectives had been met and their satisfaction with
TABLE X
S
TUDENTS S
ELF-ASSESSMENT OF MEETING
COURSE OBJECTIVES BY
LEVEL OF
SATISFACTION WITH
TEAMS
teams is shown in Table X. According to the results from
Sheffes test, the difference between those students who were
highly satised with their teams and those who were not in
a team was signicant (
). Students who had low
satisfaction with their teams had similar mean scores as those
without teams.
Table XI shows a regression analysis of the studentspercep-
tions of meeting the course objectives. The results suggest that
students were more likely to perceive a course as being effective
if they were satised with their team experience, they got guid-
ance on teamwork from their instructor, they had no slackers on
their team, and their team included at least three or four people
rather than consisting of only a pair.
E. Student Satisfaction With the Course and Instructor
Tables XII and XIII show regressions on the dependent vari-
ables Overall rating as a teacher and Overall rating of the
course as a learning experience, respectively. In each case,
three key factors emerged.
Again, students perception of the course and the instructor
increased with their satisfaction with the team experience,
the level of instructor guidance on teamwork, the absence of
slackers (course rating), and the provision of measures to deal
with slackers (instructor rating).
V. S
UMMARY AND CONCLUSION
There are compelling reasons for assigning students to work
in teams on homework and projects. Several well-known edu-
cational theories support the idea that students learn most effec-
tively through interactions with others, most notably a social in-
terdependence theory that derives from the work of Lewin and
others [15][17] and was extended into classroom practice by
David and Roger Johnson [1], [18], and a social constructivist
theory generally attributed to Vygotsky [19]. Smith et al. [18]
observed that hundreds of empirical research studies and several
meta-analyses of the research (e.g., [2][4]) have compared the
relative efcacy of cooperative, competitive, and individualistic
learning, with the overwhelming body of evidence indicating
that cooperative learning leads to signicant gains in academic
success, quality of interactions with both classmates and faculty
members, and attitudes toward the college experience.
This is not to say that cooperative learning is without
problems. Initial resistance to team-based approaches from
individual students is quite common and can be discouraging
to faculty members who do not expect it and are not equipped
with strategies to defuse it [20]. Moreover, students are not
born knowing how to work effectively in teams, and if a awed
or poorly implemented team-based instructional model is used,
dysfunctional teams and conicts among team members can
OAKLEY et al.: BEST PRACTICES INVOLVING TEAMWORK IN THE CLASSROOM 271
TABLE XI
R
EGRESSION
ANALYSIS OF
STUDENT
PERCEPTIONS THAT THE
COURSE
OBJECTIVES
HAD BEEN MET
TABLE XII
R
EGRESSIONPREDICTING/EXPLAINING OVERALL RATING AS A TEACHER
TABLE XIII
R
EGRESSIONPREDICTING/EXPLAINING OVERALL
RATING:C
OURSE AS A
LEARNING
EXPERIENCE
lead to an unsatisfactory experience for instructors and stu-
dents alike [11], [12]. The results of this study help shed light
on things an instructor can do to minimize the likelihood of
problematic team situations.
The data support the following inferences.
The use of teams for assignments in courses at Oakland
University is widespread. More than half of the engineering
classes at Oakland appear to have some mandatory team-
work element, and 68% of student respondents indicated
that they used teams in their classes. These percentages
reect the widespread interest in teamwork by Oaklands
engineering faculty after a small original core group of
instructors proved teamworks effectiveness and trained
others in the techniques (Table III).
Working in teams was positively associated with students’
self-assessed quality of learning. Students perception of
the degree to which they fullled the course objectives was
positively correlated with whether teamwork was required
in the course (Table IV).
The ability to omit the names of uncooperative team mem-
bers from assignments and to fire them as a last resort had
the strongest association with student satisfaction of all
the factors directly under the instructor’s control. If these
options are offered, the procedures that the students must
follow to exercise them should be carefully spelled out at
the beginning of the course [11], [12] (Table IV).
Guidance from the instructor on effective teamwork had
a significant effect on promoting student satisfaction with
their team experience. An excellent sourcebook for such
guidance is Smith [18], and other suggestions are given by
Felder and Brent [11] and Oakley et al. [12] (Table IV).
From the standpoint of student satisfaction, team assign-
ments worked very well. Nearly 90% of the students sur-
veyed were either satised or neutral about their work on
teams, and nearly half were very satised. Student satisfac-
tion with teams increased as students advanced in the cur-
riculum, which may relate to student maturation and/or the
loss of some less mature or less motivated students through
attrition (Table V).
Guidance from the instructor on how to work effectively
in teams appeared to make a substantial difference in stu-
dent satisfaction (Tables IV and VI). This nding clearly
relates to the correlation between student satisfaction with
their teams and student rating of the effectiveness of the in-
structor. Effective instructors are, in fact, more likely than
ineffective ones to provide team-building guidance.
VI. R
ECOMMENDATIONS FOR FURTHER STUDY
Several ideas for continuing research are suggested by the
results of this study. Following are several questions that might
protably be explored.
Relative to self-selected teams, instructor-formed teams
appear to be more likely to experience interpersonal con-
ict and somewhat more likely to learn more from their
team experience. What conditions inuence the nature and
extent of the tradeoff? Can suitable instructor guidance as-
sure that instructor formation of teams is always desirable?
What kind of guidance? Would self-selection be more or
less appropriate for students with experience in teams?
What makes slackers behave as they do? What instructor
actions and teammate actions (including formal peer rat-
ings that affect individual grades for team assignments) are
effective at changing their behavior? Is being left off an as-
signment or being red likely to change the behavior in
subsequent team experiences?
Does team size affect student satisfaction with teams?
What are the effects of team size on the incidence of
slackers and other sources of interpersonal conict?
272 IEEE TRANSACTIONS ON EDUCATION, VOL. 50, NO. 3, AUGUST 2007
How does the performance on individual tests of members
of smoothly functioning teams compare with the perfor-
mance of members of teams with slackers?
A
CKNOWLEDGMENT
The authors would like to thank Dr. M. Hwalek, President of
SPEC and Associates, a research evaluation and design com-
pany, for her review and valuable input.
R
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Barbara A. Oakley (M98SM02) received the B.A. degree in Slavic lan-
guages and literature and the B.S. degree in electrical engineering from the Uni-
versity of Washington, Seattle, in 1973 and 1986, respectively, and the Ph.D. de-
gree in systems engineering from Oakland University, Rochester, MI, in 1998.
She is currently an Associate Professor of Engineering in the Department of
Electrical and Systems Engineering, Oakland University. Her research interests
include the effects of electromagnetic elds on cells. Her most recent book,
Evil Genes: Why Rome Fell, Hitler Rose, Enron Failed, and My Sister Stole My
Mothers Boyfriend (Amherst, NY: Prometheus Books, 2007), is a psycholog-
ical study of people who have trouble working in teams.
Darrin M. Hanna (S97M98) received the B.S. degree (with top honors) in
computer engineering and mathematics and the Ph.D. degree in systems engi-
neering from Oakland University, Rochester, MI, in 1999 and 2003, respectively.
He is currently an Assistant Professor in the Department of Computer Science
and Engineering, Oakland University. As a sophomore at Oakland University, he
started a company, Technology Integration Group Services, Inc., specializing in
technical infrastructure, intelligent application development, and wireless sys-
tems. The company has continued to grow internationally, opening additional
ofces in London, U.K., in 2002. His research interests include bioMEMS, mi-
croprocessor-less architectures for implementing hardware directly from high-
level source code, and pattern recognition techniques for embedded systems.
Zenon Kuzmyn received the B.A. degree in psychology (with high distinction)
from Wayne State University, Detroit, MI, in 1979, and the M.S.W. degree in
clinical practice and Ph.D. degree in educational psychology from the University
of Michigan, Ann Arbor.
After working briey at Michigans Institute for Social Research, he entered
the private sector as a Consultant to the motor trade. He continues to work as a
private Researcher and Consultant to large manufacturing enterprises as well as
small agencies that specialize in consumer research and training.
Richard M. Felder received the B.Ch.E degree from the City College of New
York and the Ph.D. degree in chemical engineering from Princeton University,
Princeton, NJ, in 1962 and 1966, respectively.
He worked as a Postdoctoral Fellow at the Atomic Energy Research Establish-
ment, Harwell, U.K., and as a Chemical Engineer at Brookhaven National Lab-
oratory before joining the chemical engineering faculty at North Carolina State
University (NCSU), Raleigh, in 1969. He is currently the Hoechst Celanese Pro-
fessor Emeritus of Chemical Engineering at NCSU. His professional interests
include effective pedagogical methods and faculty development in engineering
and the sciences. A list of publications he has authored can be viewed online at
http://www.ncsu.edu/felder-public.