HOME PHONE
FEATURES
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Welcome to MCTV Home Phone service. This booklet
contains useful information about your MCTV Home
Phone services. If you have specific questions, visit our
Phone Support page at www.Support.MCTVOhio.com.
LONG DISTANCE
Includes calls in the U.S. and U.S. territories. You will be
notified when you have exceeded your long distance
minutes for the month. Calls to and from, within 234 and
330, 740 and 220, or 419 and 567 do not count as
long distance. You can check your usage online at any
time on https://YourStatement.MCTVOhio.com.
INTERNATIONAL LONG DISTANCE
For a list of international calling rates outside the U.S.
and U.S. territories, including cellular surcharges, visit
www.MCTVOhio.com/home-international-calling.
Outgoing international long distance calls are
blocked by default as a security measure. They can be
unblocked upon request.
WELCOME
Unlimited calling within your area code.
Long distance calling at $0.05/minute.
Competitive rates for international calling.
6 calling features included at no additional charge.
*
UNLIMITED
LOCAL HOME
PHONE*
Unlimited calling within your area code.
3,000 minutes/month of long distance calling.
Competitive rates for international calling.
15 calling features included at no additional charge.
LOCAL + LONG
DISTANCE
HOME PHONE*
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CALLING FEATURES
*72
*66
Repeat Dialing
Keeps dialing a busy
number until the call goes
through.
*63
Selective Call
Forwarding
Forwards only calls
from specific numbers
to another designated
number.
*69
Call Return
Automatically dials your
last incoming call.
*64
Selective Call
Acceptance
Accepts calls from up to
12 specific numbers only.
*77
Anonymous Call
Rejection
Blocks incoming phone
calls from unidentified
phone numbers.
*82
Per-Call Number
Unblocking
Unblocks your identity
on a per-call basis for
outgoing calls.
*65
Caller ID
Displays the number
and/or name of
incoming callers.
Requires Caller ID
equipment.
Call Forwarding
Automatically forwards
all calls to any number
you choose.
*70
Call Waiting
Alerts you when you are
on the phone and you
have another incoming
call.
*78
Do Not Disturb
Automatically forwards
all incoming calls to
voicemail (requires
MCTV Voicemail).
Caller ID for Call
Waiting
Caller ID information for
incoming calls while you
are on another call.
*67
Caller-ID Block
Blocks your identity
(name and/or number)
when calling another
number.
*60
Selective Call
Rejection
Blocks up to 12 telephone
numbers.
Three-Way Calling
Creates a call between
yourself and two other
parties.
*61
Selective Call Ring
Identify callers by
selecting up to 12
numbers that ring as two
short rings.
Included with Unlimited
Local Package and Local +
Long Distance Package
Included with Local + Long
Distance Package
*72
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HOME PHONE FEATURES
REPEAT DIALING
Keeps dialing a busy number until the call goes
through. For local calls only.
1. When you dial a number and hear a busy
signal, hang up.
2. Pick up the phone. Once you hear dial tone,
press *66.
3. Listen for “The last number you called is busy.
You will be notified when the line becomes
free.”
4. Hang up the phone.
5. When the phone number is available, your
phone will ring. Pick up the phone and the call
will be placed automatically.
If you are on another call when the other party becomes
available, your phone will ring as soon as your line
becomes free.
If you cannot answer the phone when the other party
becomes available, your phone will ring seven times
and then try again in five minutes. If you do not pick up,
repeat dialing will be cancelled and you will have to
place the call again.
You cannot reach someone with a private phone number
or voicemail by using *66.
CALL RETURN
Automatically dial your last incoming call within the last
30 minutes whether answered, unanswered or busy. For
local calls only.
1. Dial *69 and listen for a recording of the last
number that called.
2. Dial 1 to call that number.
3. If the number rings busy, hang up.
4. You can still make and receive calls during
this time.
5. To deactivate while waiting for the party you
are trying to reach to become available, dial
*89 and wait for the dial tone.
*66
*69
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You can monitor more than one busy number at a time.
The same distinctive ring is used for all numbers, so
Caller ID shows the number that has become available.
If you get “call cannot be completed,” message then
the number is either invalid, ID blocked, out of order, or
has activated call forwarding.
ANONYMOUS CALL REJECTION
Blocks calls from unidentified phone numbers. Calls that
appear as unknown or unavailable will be blocked.
To enable:
1. Dial *77.
2. Listen for two beeps.
3. Hang up the phone.
CALLER ID AND CALLER ID FOR CALL
WAITING
Caller ID displays the phone number and/or name of
incoming callers. Requires a Caller ID-enabled phone
or Caller ID equipment.
Customers with Unlimited Local Home Phone service will
see only the phone number of callers. Caller ID with name is
available for an additional monthly fee.
To deactivate Caller ID for incoming calls:
1. Dial *85.
2. Listen for two short tones followed by a dial tone.
3. Hang up the phone.
To reactivate Caller ID for incoming calls:
1. Dial *65.
2. Listen for the short tone denoting activation.
3. Hang up the phone.
Caller ID works with Call Waiting. You will hear a special
tone alerting you to another incoming call and will see
the caller’s information on your Caller ID display. Your
Caller ID equipment or phone must support Caller ID for
call waiting.
To disable:
1. Dial *87.
2. Listen for two beeps.
3. Hang up the phone.
*77
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CALL WAITING
Be alerted when you are on the phone and another caller
is trying to reach you.
To answer a waiting call or alternate between calls:
1. Press and quickly release the receiver or flash
button on your phone.
2. The other caller will remain on hold. Each
conversation will remain private.
To end a call:
1. While on the phone with the caller you want to
hang up with, hang up the phone.
2. Your phone will ring.
3. When you answer, you will be connected with
the caller who was on hold.
You can disable call waiting on a per call basis to
enjoy an interruption-free phone call. To disable, dial
*70 and wait for the dial tone. Then, dial the phone
number you wish to reach.
SELECTIVE CALL REJECTION
Specify up to 12 phone numbers that will be blocked
from calling you. When a call is placed to you from one
of these numbers, the caller will hear a message stating
that you are not currently receiving calls. Does not block
toll-free, private, unknown or pseudo phone numbers.
To activate or deactivate the feature:
1. Dial *60.
2. Listen for the ON/OFF announcement.
3. Dial 3 to turn on or off.
To add a number to your list of rejected calls:
1. Dial *60 and then press #.
2. At the tone, enter the selected phone number,
including area code.
3. Press # and hang up.
To add the number of your last incoming call:
1. Dial *60.
2. Dial #01#.
3. Hang up the phone.
*60
*70
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To remove or hear the phone number(s) on your list, dial
*60 and listen to the instructions.
SELECTIVE CALL RING
Specify up to 12 phone numbers that will ring as
two short rings instead of one long ring for easy
identification.
To activate or deactivate:
1. Dial *61.
2. Listen for the ON/OFF announcement.
3. Dial 3 to turn on or off.
To add a number to your list:
1. Dial *61 and then press #.
2. Listen for the tone, enter the selected phone
number, including area code.
3. Press # and hang up.
To add the number of your last incoming call:
1. Dial *61.
2. Dial #01#.
3. Hang up the phone.
To remove or hear the phone number(s) on your list, dial
*61 and listen to the instructions.
You will hear the same distinctive short/long/short ring
for all the numbers on your Selective Call Ring list. Any
numbers on the Selective Call Ring list also ring through
on Call Waiting as short/long/short.
SELECTIVE CALL FORWARDING
Specify up to 12 phone numbers to be forwarded to
another number. All other calls will ring through. Long
distance charges may apply if calls are forwarded to a non-
local number.
To activate or deactivate:
1. Dial *63.
2. Listen for the ON/OFF announcement.
3. Dial 3 to turn the feature on or off.
To add a number to your list:
1. Dial *63 and press #.
2. At the tone, enter the selected phone number
including area code.
3. Press # and hang up.
*61
*63
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To add the number of your last incoming call:
1. Dial *63.
2. Dial #01#.
3. Hang up the phone.
To remove or hear the phone numbers on your list, dial
*63 and listen to the instructions.
Selective Call Forwarding and Call Forwarding cannot be
activated at the same time.
SELECTIVE CALL ACCEPTANCE
Specify up to 12 phone numbers that will ring through,
while all other calls will be blocked. Does not block toll-
free, private, unknown or pseudo numbers. When Selective
Call Acceptance is enabled, it supersedes all features.
To activate or deactivate:
1. Dial *64.
2. Listen for the ON/OFF announcement.
3. Dial 3 to turn the feature on or off.
To add a number to your list:
1. Dial *64 and then press #.
2. At the tone, enter the selected phone number
including area code.
3. Press # and hang up.
To add the number of your last incoming call:
1. Dial *64.
2. Dial #01#.
3. Hang up the phone.
To remove or hear the phone number(s) on your list, dial
*64 and listen to the instructions.
CALLER ID BLOCK
On a per-call basis, block your identity when calling
another phone number.
Each time you want to block your Caller ID information:
1. Dial *67 and wait for a dial tone.
2. Dial the telephone number you wish to reach.
If this person has Caller ID, your telephone number will
appear as “Private Caller.” If the party you are calling
has anonymous call rejection enabled, your call will
*64
*67
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not go through. You will need to redial without blocking
your phone number.
CALL FORWARDING
Forward incoming calls to another phone number
you choose. Long distance charges may apply if calls are
forwarded to a non-local number.
Call Forwarding will override the use of voicemail and
all calls will be forward to the designated call forwarding
number. Call Forwarding and selective call forwarding
cannot be activated at the same time.
To enable:
1. Dial *72 and dial the phone number,
including area code, where you would like to
forward your calls.
2. When someone at that phone number
answers, call forwarding is activated.
3. If no one answers or the line is busy:
• Press the receiver button for 1 second and
repeat steps 1-3 within two minutes.
• When you hear two beeps, call
forwarding has been activated.
To disable:
1. Dial *73 and listen for two short tones
followed by a dial tone.
DO NOT DISTURB
Automatically forward calls to voicemail.
You must have voicemail from MCTV for this feature to work.
If you do not have voicemail or this feature is accidentally
turned on, callers will hear “Sorry the person you are calling
is not currently accepting calls.”
To enable:
1. Dial *78.
2. Listen for a short tone.
3. Hang up the phone.
When you receive an incoming call, you will hear a
short tone/ring on your home phone and then the call
is immediately directed to voicemail.
*72
*78
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To disable:
1. Dial *79.
2. Listen for a short tone.
3. Hang up the phone.
PERCALL NUMBER UNBLOCKING
Display your private phone number to others on a per-
call basis.
Each time you wish to display your phone number on
an outgoing call:
1. Dial *82 and wait for a dial tone.
2. Dial the telephone number you wish to reach.
If the call recipient has Caller ID, your telephone
number and Caller ID information will be displayed.
THREEWAY CALLING
Creates a three-way conference with yourself and two
other callers. While using Three-Way Calling, Call
Waiting is unavailable.
1. Call one caller. When they answer, place
them on hold by pressing the receiver or
FLASH/LINK button for one second.
2. Listen for a dial tone and then call the second
caller. When they answer, you can have a
private conversation before connecting the
call.
3. If there is no answer or the person is
unavailable, press the receiver twice. This will
return the person on hold to the line.
4. To connect all the callers, press the receiver
or FLASH/LINK button briefly.
When either of the people you called hangs up, you
remain connected to the other person.
As the center of the conference, if you hang up, or
drop the call, all parties in the conference call are
dropped.
*82
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VOICEMAIL
Voicemail is free for MCTV Phone subscribers. See
Voicemail Tree on pages 15-16.
SETTING UP A VOICEMAIL ACCOUNT
You must set up your voicemail after your Home Phone
is installed. If you have a private number, you must dial
*82 to set up voicemail for the first time.
1. From your home phone, dial *21 or your
home phone number.
2. Listen to the message and then create a 4-digit
PIN number and press #.
3. Re-enter the PIN and press #.
4. State your name and press #.
5. Select your greeting type:
1 = personal greeting (follow prompts to
record greeting)
2 = system greeting using recorded name
3 = system greeting using phone number
4 = system greeting (no name or phone
number)
RETRIEVING VOICEMAIL MESSAGES
Your voicemail will hold up to 30 saved messages,
3 minutes maximum per message. New messages
are saved for 20 days. Saved messages are kept for
30 days. All messages count towards your quota until
permanently deleted.
From your home phone:
1. Dial *21 or your 10-digit home telephone
number.
2. Enter your PIN and press #.
3. Follow the prompts to check new messages,
manage saved messages or change your
settings.
From another phone:
1. Dial your home phone number. Wait for your
voicemail greeting and press *.
2. The voicemail system will answer and prompt
you for your PIN.
3. Enter your PIN followed by #.
4. Follow the prompts to check new messages,
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manage saved messages or change your
settings.
If you have a private phone number AND anonymous
call rejection is enabled, you must dial *82 and your
home phone number to check messages.
MANAGING VOICEMAIL MESSAGES
QUICK KEYS:
1 - Listen/Replay 5 - Send Copy
2 - Save # - Keep New
3 - Erase * - Exit
4 - Reply
RETRIEVING ERASED MESSAGES
If you accidentally erase a voicemail message, return
to main menu and press 6. You will be able to listen to
the previously retrieved and erased message, and you
can choose to save it by pressing 2 or permanently
delete it by pressing 3.
MARKING A SAVED VOICEMAIL MESSAGE AS
NEW
After listening to a saved message, you can mark it as
new by pressing 2. The next time you access voicemail,
the message will be presented as though it was a new
message.
OTHER FEATURES
CALLER ID ON TV
$1.99/month. Free for FUSION subscribers.
See Caller ID information (name and/or phone
number) on your TV screen. You must subscribe to
Home Phone service and cable TV service from MCTV
to access to this feature. A two-way converter box is
required.
CUSTOMER ORIGINATED TRACE
Create a trace record of the most recent incoming call
in CASES OF HARASSMENT ONLY.
1. After receiving a harassing phone call, hang
up. Pick up and dial *57.
2. Listen for the announcement reporting that the
most recent call has been traced.
3. Report the incident to local authorities and
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record the name of the officer and case
number.
4. Report the incident, including the officer
name and case number, to MCTV.
5. MCTV will provide the information directly to
the authorities.
This service may include per use charges on your bill. Please
use only in true harassment situations. This is NOT to be used
to report telemarketing calls.
900/976 NUMBER BLOCK
Blocks any calls to 1-900 or 1-976 numbers. This feature
is automatically enabled for the security of our customers. It
can be unblocked upon request.
LOCAL NUMBER PORTABILITY
Only feasible when transferred within the same rate
center (local area).
MOVING YOUR PHONE SERVICE OR
CHANGING YOUR PHONE NUMBER
Customers who are moving their phone service to a
new address, getting a new number or changing their
number may experience a brief interruption in dial tone
on the day of installation while the changes are being
made.
IMPORTANT ASSISTANCE
PHONE NUMBERS
911 EMERGENCY ASSISTANCE
Dial 911 immediately in the event of an emergency to
reach emergency police, fire and medical services.
MCTV’s enhanced 911 (E911) service will automatically
transmit your address and phone number to emergency
personnel when 911 is dialed.
If your digital phone equipment is moved to another address,
calls to E911 using that equipment will still identify your old
address and emergency personnel may not respond properly.
Please contact MCTV if you need to relocate your phone
service.
211 SOCIAL SERVICES ASSISTANCE
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Dial 211 to speak with a community resource specialist
and be connected with local organizations providing
financial, domestic, health or disaster-related support
services. Calls to 211 are free.
411 DIRECTORY ASSISTANCE AND
LOCAL OPERATOR SERVICES
LOCAL OPERATOR SERVICES/DIRECTORY
ASSISTANCE 411
Dial 411 for local operator assistance and directory.
Charges apply per use.
LONG DISTANCE OPERATOR SERVICES/
DIRECTORY ASSISTANCE AREA CODE + 411
Dial 1 + Area Code + 555-1212 for long distance
operator assistance and directory. This service is
unbranded directory assistance.
Charges apply per use.
711 TELECOMMUNICATIONS RELAY
SERVICE (TRS) TTY ASSISTANCE
Dial 711 for access to the Telecommunications Relay
Services (TRS). TRS allows callers with a hearing
disability to use the telephone system via a text
telephone (TTY) or other device to call persons with or
without such disabilities. TRS Assistance calls are free.
811 CALL BEFORE YOU DIG
ASSISTANCE
Dial 811 for access to the Call Before You Dig
Assistance service. The Call Before You Dig Assistance
service provides a notice to local utility companies
to locate underground facilities before a homeowner
starts digging. Call Before You Dig Assistance calls are
free.
988 SUICIDE AND CRISIS LIFELINE
Dial 988 for the Suicide and Crisis Lifeline. The Lifeline
provides 24/7, free and confidential support for
people in distress, prevention and crisis resources for
you or your loved ones.
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PHONE MODEM BATTERY
BACKUP
Many of today’s advanced home phone services
require backup battery power to continue functioning
during an outage. To avoid a disruption of home voice
service during an outage – and to maintain the ability
to connect to 911 emergency services – we at MCTV
offer you the option of purchasing backup power for
your home phone services. For additional information,
please contact us or visit
www.MCTVOhio.com/home-phone-battery-backup.
SECURITY SYSTEMS
MCTV Home Phone service is compatible with
Safeguard Security as well as many other types of
security systems. Before installing Home Phone service,
you must contact your home security provider in order
to test the compatibility of your alarm system with our
Phone service. MCTV is not responsible for the cost of
conducting any tests or configuring an alarm monitoring
system other than Safeguard.
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VOICEMAIL TREE
Settings Menu
2 Hands Free/Time
Saver
3 Security
5 Notification
6 Additional Settings
* Exit Settings
Greetings Menu
1 Personal Greeting
3 System Greeting/
Change Name
* Exit Greetings
Listen Menu
1 Repeat
2 Save
3 Delete
4 Reply
5 Send Copy
# Keep New
* Exit Listen
Send Message Menu
1 Enter a phone number
* Exit Send Message
Main Menu
1 Get Messages
2 Send Messages
3 Greetings
4 Settings
6 Deleted Messages
7 Leave Menu and log
on as another
subscriber
0 More Help
* Exit System
Deleted Message
Menu
1 Repeat
2 Restore
3 Permanently Delete
4 Reply
5 Copy to Another
User
# Next Deleted
Message or Exit
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Personal Greetings
1 Confirm Greeting
2 Change
3 Exit Without Saving
* Exit Greeting
System Greeting
1 Set Type of System Greeting
2 Re-record Name
* Exit System Greeting
Hands Free Menu
1 Auto Play Settings
2 Urgent Message Settings
3 Preferences
* Exit Hands Free
Security Menu
1 PIN Settings
2 Fast Login Settings
3 Skip PIN Settings
* Exit Security
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*The plans in this book are residential services offered for reasonable personal, non-
commercial use. Home Phone plans may not be used for any enterprise purpose
whether or not the enterprise is directed toward making a profit, including but not limited
to, telemarketing, call center services, medical transcription or facsimile broadcasting.
MCTV reserves the right to disconnect upon notice any usage that is deemed to be
business use. Commercial Phone plans are available from MCTV.
We reserve the right to levy additional charges for excessive long distance usage.
Not all service options available in all service areas.
HP-5.23-CC
Stark County: 330-833-4134
Wayne County: 330-345-8114
Bellaire: 740-676-6377
Woodsfield: 740-628-0366
www.MCTVOhio.com
