the person whom apprehended because the information may influence clinical decisions of health providers in
relation to the treatment of the person apprehended.
9. Hand-over – Emergency detention
The MOU and the ACT Health Model of Care aspire to limit police involvement in mental health related
matters (where criminality is not a factor) and this includes protocols for the timely release of police officers
whom apprehend, transport and lodge a person at the Canberra Hospital pursuant to s.80(1) of the
Mental
Health Act 2015.
9.1 Hand-over – Timeliness benchmark
Persons apprehended by police per s.80(1) of the Mental Health Act 2015
will be transported to the
Emergency Department at the Canberra Hospital in order for a medical assessment to be undertaken prior to a
mental health assessment.
Where the person does not pose a threat to any person, police will be released as soon as practicable after
hand-over to the Emergency Department and completion (if warranted) of a statement per s.83 of the
Mental
Health Act 2015.
The MOU aspires to a hand-over benchmark not exceeding 45 minutes. Mental Health staff accompanying
the person during transport should remain with the person until a handover is affected.
After waiting 30 minutes, police may speak to the triage nurse and inquire about the reason for the delay and
an expected time of their release. If the release of police is anticipated to exceed the benchmark, attending
police may contact the Duty Operations Manager (DOM) in Police Operations and advise them of the delay.
The DOM can contact the Nurse Navigator for the Emergency Department to discuss options to expedite the
release of police including the invocation of a ‘grey response’.
If contact with the Nurse Navigator is unable to resolve the retention of police, the DOM may contact the
Canberra Hospital Admitting Officer (between 08:00hrs and 00:00hrs), or outside of those hours, a senior
registrar for the Emergency Department.
9.2 Hand-over – Initiating a Grey Response
A ‘grey response’ is an internally activated response within the Canberra Hospital’s Emergency Department to
actual or potentially violent, aggressive, abusive or threatening behaviour exhibited by patients or visitors.
Typically the invocation of the protocol allows the Emergency Department to draw on resources in other
hospital departments to assist in the response.
In a mental health setting, the protocol has been adapted by the Canberra Hospital to permit activation in
order to release police officers in a timely manner per the MOU benchmark. When initiated a senior ED
doctor, clinical nursing coordinator and mental health clinician will attend the location of the incident to
provide additional assistance including the provision of wards men to remain with the apprehended person
and thereafter allow police to be released.
In addition to the MOU benchmark, if police have any concerns the person apprehended under s.80(1) of the
Mental Health Act 2015
is displaying any of the above behaviours either on route to, or at the hospital, they
should contact Emergency Department triage asking for the consideration of a ‘grey response’.
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