Ticket Sales Intern – Baltimore Ravens (Baltimore, MD)

Ticket Sales Intern –

Baltimore Ravens (Baltimore, MD)

This internship is intended to develop sales skills and provide experience for future

success. We are committed to providing members of our team with a strong foundation

to build a career in the sports industry, whether with the Ravens or elsewhere. Sales

interns will benefit from an on-going training program where we will teach best

practices, sales techniques and valuable skills.

TIME FRAME: May 2020 - May 2021.

EXPECTED HOURS: Each Intern will typically work a minimum of 35-40 hours per

week during normal business hours. Hours can increase based on availability, volume

of work needed to complete, event schedules and how well the Intern has performed

the duties assigned. Hours will increase in conjunction with stadium events and home

football games.

DUTIES:

• Daily inbound phone coverage.

• Reception coverage as needed.

• Selling a full menu of ticket related products including, but not limited to

Permanent Seat Licenses (and associated full season tickets), hospitality

packages and groups.

• Making 60+ cold calls/day from qualified lists provided. Encouraged to generate

personal leads through referrals, networking, social selling and effective

research.

• Create and develop new business by regularly pitching new prospects through

in-stadium visits, external appointments, phone prospecting, social selling and

events.

• Attend outside events with the purpose of selling ticket packages, networking,

gathering leads and prospecting.

• Provide excellent service through effectively following up with customers and

prospective customers to build relationships and drive business.

• Effectively handle incoming sales calls from prospective clients for all ticket sales

products.

• Meeting or exceeding established sales goals for all ticket products.

• Contributing positively to a competitive sales team culture and ticket office

environment.

• Participate in sales team meetings and training sessions.

• Regularly producing accurate updates on prospecting activity, sales

performance, outside appointment and event recaps.

• Representing the Ravens professionally to support ticket sales efforts and

promotional initiatives for all home games and assigned events, while interacting

with clients and prospects at sales tables or via seat visits.

QUALIFICATIONS:

• Bachelor’s degree

• Strong organizational skills, time management skills and attention to detail

required

• Strong verbal and written communication skills

• Past experience or internships with a team, college or in the sales industry is

preferred

• Ability to work collaboratively with others, establish a rapport and build strong

interpersonal relationships

• Availability and willingness to work extended hours, including nights and

weekends as well as games and events as necessary

• Familiarity with Baltimore area and market a bonus

• Ticketing system and CRM experience a bonus

• Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer

skills required

• Must have valid driver's license and acceptable driving record.

EXPECTATIONS: The following are general expectations of Ravens Ticket Office

Employees:

*Perform duties as outlined by the Ravens Organizational Mission, Common Purpose

and Quality Standards provided upon your acceptance to the program.

*Project a professional image in all interactions with customers and fellow Ravens

employees.

*Arrive on time and perform your duties within your scheduled hours.

COMPENSATION: Hourly rate with limited bonus opportunities.

ATTIRE: Business casual unless otherwise directed.