Owner's Manual

Owner’s Manual

SAFETY GUIDELINES

The symbols below are used throughout this owner’s manual and on the product to identify warnings and

important information. It is very important for you to read them and understand them completely.

WARNING! Indicates a potentially hazardous condition/situation. Failure to follow

designated procedures can cause either personal injury, component damage, or

malfunction. On the product, this icon is represented as a black symbol on a yellow

triangle with a black border.

MANDATORY! These actions should be performed as specied. Failure to perform

mandatory actions can cause personal injury and/or equipment damage. On the

product, this icon is represented as a white symbol on a blue dot with a white border.

PROHIBITED! These actions are prohibited. These actions should not be performed

at any time or in any circumstances. Performing a prohibited action can cause

personal injury and/or equipment damage. On the product, this icon is represented

as a black symbol with a red circle and red slash.

CALIFORNIA PROPOSITION 65 WARNING! This product may contain substances

which are known to the state of California to cause cancer and birth defects or

other reproductive harm. For more information, go to www.P65Warnings.ca.gov.

Intended Use

The intended use of this device is that of a device with motorized positioning control that is intended for

medical purposes and that can be adjusted to various positions. The device is used to provide stability for

patients and to alter postural positions. This device will provide lift assistance for people who have difﬁculty

rising from a seated position to a standing position.

Regarding Devices for Prescription Use

CAUTION! Federal law restricts this device to sale by or on the order of a physician

or other certied personnel licensed by the law of the State (US only) or region in

which this personnel practices to use or order the use of this device.

Provider:

Address:

Phone Number:

Purchase Date: Serial Number:

NOTE: This owner’s manual is compiled from the latest specications and product

information available at the time of publication. We reserve the right to make changes

as they become necessary. Any changes to our products may cause slight variations

between the illustrations and explanations in this manual and the product you have

purchased. The latest/current version of this manual is available on our website.

NOTE: This product is compliant with WEEE, RoHS, and REACH directives and

requirements.

NOTE: The chair and its components are not made with natural rubber latex. Consult

with the manufacturer regarding any after-market accessories

Please ﬁll out the following information for quick reference:

INFMANU3446/Rev V/April 2021

I. INTRODUCTION .................................................................................................. 4

II. SAFETY .............................................................................................................. 5

III. YOUR CHAIR ..................................................................................................... 8

IV. ASSEMBLY/DISASSEMBLY .............................................................................. 11

V. OPERATION ...................................................................................................... 15

VI. BASIC TROUBLESHOOTING ........................................................................... 17

VII. CARE AND MAINTENANCE ........................................................................... 19

TABLE OF CONTENTS

SAFETY

The product you have purchased combines state-of-the-art components with safety, comfort, and styling

in mind. Read and follow all instructions, warnings, and notes in this manual and all other accompanying

literature before attempting to operate this product for the ﬁrst time. If there is any information in this manual

which you do not understand, or if you require additional assistance for setup or operation, please contact

your authorized Provider. Failure to follow the instructions, warnings, and notes in this manual and

those located on your product can result in personal injury or product damage and will void the

product warranty.

NOTE: If you ever lose or misplace your copy of this manual, contact us and we will be glad to send

you a new one immediately.

PURCHASER’S AGREEMENT

By accepting delivery of this product, you promise that you will not change, alter, or modify this product

or remove or render inoperable or unsafe any guards, shields, or other safety features of this product; fail,

refuse, or neglect to install any retroﬁt kits from time to time provided to enhance or preserve the safe use of

this product.

SHIPPING AND DELIVERY

Before using your chair, make sure your delivery is complete as some components may be individually

packaged. If you do not receive a complete delivery, please contact your authorized Provider immediately.

Where damage has occurred during transport, either to the packaging or content, please contact the delivery

company responsible.

MOTOR VEHICLE TRANSPORT

If you will be transporting your chair in a motor vehicle, individual components (external transformer, etc.)

should be secured against slipping. The chair itself must also be secured against slipping (a possible hazard

during vehicle braking).

I. INTRODUCTION

PRODUCT SAFETY SYMBOLS

The symbols below represent labels used on the product to identify warnings, mandatory actions, and

prohibited actions. It is very important for you to read and understand these symbols completely. Do not

remove these labels from your product. Please note that not all of the symbols may be used on your chair

model.

Pinch/Crush Points Hazard! Do not place objects or appendages in the path of

moving parts.

Electrical Hazard

This product has been tested and complies to IEC 60601-1-2.

Read and follow the information in the owner’s manual.

Maximum weight capacity

Do not connect an extension cord to the AC/DC converter or the battery charger. A

UL Listed or UL Recognized single outlet plug-style surge protector with a minimum

of 1000 joules of protection may be used. The surge protector MUST be plugged

directly into an electrical outlet.

Removal of grounding prong can create electrical hazard. If necessary, properly

install an approved 3-pronged adapter to an electrical outlet having 2-pronged plug

access.

Do not connect the heat and massage hand control directly to the motor. Connect

the hand control directly to the junction box to prevent equipment damage.

Do not place objects under chair. Make sure area is clear of obstructions, including

pets and small children, during operation.

Do not place objects under the footrest when chair is in fully reclined position.

Make sure area is clear of obstructions, including pets and small children, during

operation.

Do not cover or place the external transformer under the chair. Keep in an open,

well-ventilated area free from foreign material and away from possible pinch points.

Class II Equipment

Indoor Use Only. Avoid exposure to rain, snow, ice, salt, or standing water. Maintain

and store in a clean and dry environment

II. SAFETY

Battery Door Location (This does not apply to chairs with lithium-ion battery pack.)

Degree of protection against electric shock

Properly dispose of all electronic components, including the external transformer,

hand control, batteries, actuator motors, and wiring. Contact your authorized

Provider for more information.

Green LED indicates power to the unit is on. Not applicable to all models.

Your chair is a state-of-the-art life-enhancement device designed to increase comfort. An extensive variety of

products are provided to best ﬁt your individual needs. Please be aware that the ﬁnal selection and purchasing

decision regarding the type of chair to be used is the responsibility of you, the chair user, if capable of making

such a decision, and/or your healthcare professional (i.e., medical doctor, physical therapist, etc.).

MANDATORY! Read and follow the information provided in this owner’s manual

before attempting to operate your chair for the rst time.

There are certain situations, including some medical conditions, where you will need to practice operating

the chair in the presence of a trained attendant. A trained attendant can be deﬁned as a family member or

healthcare professional specially trained in assisting you with performing various daily living activities while

safely operating a chair.

Below are some precautions, tips, and other safety considerations that will help you become accustomed to

operating the chair in a safe manner.

Modiﬁcations

You should not modify, add, remove, or disable any feature, part, or function of your chair. Unauthorized

modiﬁcations may lead to personal injury and/or product damage and may also void your product’s warranty.

NOTE: Use only manufacturer parts for all repairs and replacements.

Weight Limitations

Your chair is rated for a maximum weight capacity. Please refer to the speciﬁcations table for this limit.

MANDATORY! Stay within the specied weight capacity of your chair. Your Provider

will not be held responsible for injuries and/or product damage resulting from failure

to observe weight limitations.

II. SAFETY

Pinch/Crush Hazards

The scissor and lift mechanisms are labeled as pinch/crush point hazards on your chair. Keep clear of these

areas and make sure the path of motion is unobstructed. See ﬁgure 3.1 for pinch/crush point locations.

WARNING! Do not place objects or appendages in the path of moving parts.

Degree of Protection/Mode of Operation

• Class II equipment/Type B protection against electric shock

• Mode of operation—Maximum Duty Cycle: 2 min. ON/18 min. OFF

Storage and Operation Temperatures

• Transportation or storage: -40°F/-40°C to 149°F/65°C

• Operation: 50°F/10°C to 104°F/40°C

Electromagnetic and Radio Frequency Interference (EMI/RFI)

WARNING! Laboratory tests have shown that electromagnetic and radio frequency

waves can have an adverse effect on the performance of electrically-powered

devices, such as chairs.

Electromagnetic and Radio Frequency Interference can come from sources such as cellular phones, mobile

two-way radios (such as walkie-talkies), radio stations, TV stations, amateur radio (HAM) transmitters,

wireless computer links, microwave signals, paging transmitters, and medium-range mobile transceivers

used by emergency vehicles. In some cases, these waves can cause unintended movement or damage to the

control system of electrically-powered devices. The chair user can help prevent electromagnetic interference

by maintaining a minimum distance between portable and mobile RF communications equipment. It is

recommended that at least 9 feet (3 meters) of distance be maintained between the chair and any handheld

equipment emitting 10 W or more of output power. Refer to the manufacturer’s literature for the handheld

device to determine the maximum output of that device.

Every electrically-powered device has an immunity (or resistance) to EMI. The higher the immunity level, the

greater the protection against EMI. Per EMC standards, this product has passed immunity testing and is rated

as a Group 1, Class B product, meaning the chair uses RF energy only for its internal function. Therefore,

its RF emissions are very low and are not likely to cause any interference in nearby electronic equipment,

making the chair suitable for use in all establishments, including domestic establishments and hospitals.

WARNING! Be aware that cell phones, two-way radios, laptops, and other types of

radio transmitters may cause unintended movement of your electrically-powered

device due to EMI. Exercise caution when using any of these items while operating

your chair.

WARNING! The addition of accessories or components to the chair can increase

the susceptibility of the chair to EMI. Do not modify your chair in any way not

authorized by your Provider.

WARNING! Your chair itself can disturb the performance of other electrical devices

located nearby, such as alarm systems.

NOTE: If unintended motion occurs, discontinue use of the chair. Contact your Provider

to report the incident.

II. SAFETY

BODY COMPONENTS

Chairs are equipped with several frame and electrical components. Typically, frame (or body) components

include a removable back, chaise pad*, seat, footrest, leg levelers, a lift frame, and scissor mechanisms.

The electrical components include the external transformer with connection cables, hand control, motor, and

batteries‡ (not included). Refer to ﬁgure 3.1 and note that the illustrations and options listed may not reﬂect

the type of chair that you own.

Figure 3.1 Chair Main Components

HAND CONTROL: Contains the controls

needed to operate the various functions

of the chair. Refer to the Hand Control

Quick Reference Guide for more

information on hand control options.

SCISSOR MECHANISMS (PINCH POINT):

Extend or retract to take the chair through

the various stages of recline. See pinch

point warning for more information.

QUICK-RELEASE CONNECTOR:

Enables the user to detach the hand

control from the chair.

FOOTREST EXTENSION:

(Standard on some models)

Provides 3 in. (8 cm) of extension

and folds up neatly when chair is

in the seated or lift positions.

LIFT MECHANISM

(PINCH POINT):

Responds to the hand control

commands to position the

chair in the recline, sit, and

stand positions. See pinch

point warning for more

information.

BATTERIES (NOT INCLUDED):

Provide the power needed to return

the chair to an upright or semi-

upright position in the event of a

power failure. Must be installed in the

external transformer if equipped

with battery back-up.

NOTE: Some chairs are equipped

with external transformers that

contain an installed lithium-ion

battery pack.

EXTERNAL TRANSFORMER, POWER

CORD, MOTOR/TRANSFORMER CABLE:

Connects to a standard electrical outlet to

provide power to the chair; may be equipped

with an LED which will show green to

indicate power to the transformer. Refer to

the optional wall mounting information.

LEG LEVELERS (4): Manually

rotate up or down to stabilize

the chair before use.

III. YOUR CHAIR

Removable Chaise Pad: Attaches to the chair with reusable fasteners to make servicing the chair more

convenient.

WARNING! Prior to sitting in your chair make sure that the chaise pad is at and

free from wrinkles, debris, and bunching. Adjust chaise pad as necessary to ensure

there are no wrinkles or bunching. Remove any debris. Failure to heed may result

in product damage or personal injury.

NOTE: The chair must be in the recline position in order to remove or attach the chaise

pad. If the chair is equipped with heat and massage options, you must also disconnect

the heat and massage connections before removing the chaise pad.

‡NOTE: 9V batteries will provide power for only a short period of time after power is

removed from the system, so it is important to act quickly in the event of a power failure.

Press and hold the UP button (switch) on the hand control as soon as possible. Maintain

a steady pressure on the button (switch) to avoid excessive draw from the battery and

achieve the most amount of lift. Keep in mind that the amount of life the batteries will

be able to provide is affected by user weight and battery condition.

WARNING! Pinch/Crush Points Hazard! Be aware that the lift mechanism and scissor

mechanisms are pinch points on the chair. Keep the following items and similar

objects clear of these points when operating the chair:

z appendages

z small children

z pets

z wires

z oxygen tubes, oxygen tanks, and portable ventilators

z loose items, including but not limited to clothing and blankets

z electrical power cords

Electrical Components

Your chair is equipped with a low voltage DC electrical system that reduces the standard household alternating

current of 100V AC - 240V AC to direct current (24/39V DC). The electrical components include the external

transformer, batteries (not included), and hand control. Keep these areas free from moisture at all times.

WARNING! Keep all electrical components free from moisture at all times to prevent

shock and/or electrical hazard.

Batteries: Battery back-up is intended to return a reclined chair to a seated position one time during a power

outage. For those models equipped with a battery back-up system, the batteries (not included) must be

installed into the external transformer. See IV. “Assembly/Disassembly.”

III. YOUR CHAIR

Figure 3.2 Footrest Figure 3.3 Footrest extension

z Chairs are designed so that your feet hang over

the end. If your heels were on the footrest, it would

put pressure on your heels and leg muscles,

and would become uncomfortable after a short

period of time.

z However, when your heels hang over the edge of

the footrest, it puts the weight of your legs on the

backs of your calves. This distributes the weight

evenly to larger portions of your legs, and you

are able to sit for long periods of time without any

discomfort. The footrest extension is designed

to help support your feet and to sit below the

footrest to go with the natural curve of the foot.

NOTE: Please note that the footrest extension may not be level with the footrest.

Your chair may require some assembly before initial use. It may also require disassembly to make servicing

the chair more convenient. If your chair is a Knock-Down (KD) model, follow the instructions in “Chair Back

Assembly.”

CHAIR BACK ASSEMBLY

NOTE: If your chair is an Innite model, refer to the assembly instructions provided with

the chair. For the 2-position model, the KD sleeves are located on the inside as shown

in gure 4.1.

Figure 4.1 Chair Assembly

1. Check that the locking clip on the back of the chair is in the vertical position. Reposition if necessary.

2. Drape the hand control and cable over the chair base, then slide the back onto the base. Ensure the hand

control cable is routed through the rear of the chair.

NOTE: Depending on chair width, you may need to slide on one side of the back at a

time. If this is the case, level the chair-back before pressing down to lock into position.

3. Push ﬁrmly on the top of the back to lock into position. You must hear a click from each side of the chair

to ensure the back is locked in properly.

IV. ASSEMBLY/DISASSEMBLY

NOTE: Pull up on the chair-back to ensure that it is locked in place.

4. Connect the hand control harness to the chair and heat/massage harnesses (if equipped) to the chair (ﬁg 4.2).

WARNING! When operating dual motor and Innite Position chairs, do not connect

the push-button or heat/massage hand controls directly to the motor. Connect the

hand controls directly to the junction box to prevent equipment damage. For single

motor models, hand controls can be connected directly to motor.

5. Attach the chair-back to the hook and loop ﬂaps on the bottom of the chair base.

Figure 4.2 Harness Connections

HEAT CONNECTION

TO JUNCTION BOX

MASSAGE

UNIT

MASSAGE

UNIT

JUNCTION

BOX

*STANDARD HEAT/MASSAGE CONFIGURATION

WARNING! Be aware that the

average temperature of the

heating pad ranges between

106°F - 118°F (41°C - 48°C) and

can be affected by the ambient

temperature of the room and

clothing worn by the user. Your

Provider recommends that the

heat units not be used for more

than 20 minutes at a time as

prolonged exposure may have

an adverse effect on sensitive

skin. However, you should

consult the physician about

how often you should use the

heat and massage options on

your chair.

WARNING! Exercise extreme

caution when using heat units

if you have difculty sensing

heat.

CHAIR PLACEMENT

Your chair should be placed near a standard

electrical outlet on dry, level ground where there

is ample room to allow for proper operation. We

recommend that you have the assistance of an

attendant when positioning the chair to avoid the

possibility of injury when lifting.

Follow these steps to position the chair in a safe manner:

1. Place the back of the chair 30 in. (76 cm) from the nearest obstruction while the chair is in the seated position.

This measurement may vary depending on model.

2. Adjust the leg levelers to stabilize the chair (ﬁg. 3.1).

3. Install the batteries into the external transformer if applicable. Refer to “Battery Installation” for more information.

4. Position the external transformer on the ﬂoor in an open, well-ventilated area where it will not be an obstruction

or, if equipped, use the optional wall mount.

5. Position the low voltage connection cable where it will not be pinched between the frame and the lift mechanism.

6. Connect the low voltage connection cable to the external transformer if it is not already connected.

7. Plug the power cord directly into the electrical outlet. Do not use an extension cord! See ﬁg 4.3.

WARNING! Do not connect an extension cord to the AC/DC converter or the battery

charger. A UL Listed or UL Recognized single outlet plug-style surge protector with

a minimum of 1000 joules of protection may be used. The surge protector MUST be

plugged directly into an electrical outlet.

z For units equipped with the heat and massage option,

connect the heat and massage harnesses to the chair.

z The heat pad(s) and massage units have been

factory installed on your chair. You should only need

to connect the harnesses to the chair. If you ﬁnd

any further assembly is required with this system,

contact your authorized Provider immediately.

Figure 4.4 Chair Battery Back-up Location

Follow these steps to install the 9V batteries:

1. Unplug the external transformer power cord

from the electrical outlet.

2. Open the marked battery door on the external

transformer.

3. Install two 9V batteries in the external

transformer (ﬁg. 4.4).

4. Replace the battery door.

NOTE: Always make sure the external

transformer is equipped with two fresh

9V batteries, since the battery back-up

system does not recharge itself. Fresh

batteries are dened as 9V alkaline

batteries that are replaced every time

the battery back-up system is activated

during a power failure, or once every

six (6) months if the battery back-up

system has not been activated. For best

performance, heavy duty or industrial

strength alkaline or non-rechargeable

lithium-ion 9V batteries should be used.

Ensure that the marked battery door is

replaced after installing new batteries.

Failure to replace 9V batteries as

recommended may result in your chair

not operating in the event of a power

failure.

BACK

UP BATTERY INSTALLATION

NOTE: Your chair is equipped with either

a 9V or lithium-ion battery pack back-

up system. Battery back-up is intended

to return a reclined chair to a seated

position one time during a power outage.

Refer to the section that corresponds to

your battery back-up system.

9V Battery Back-up System

Your chair may be equipped with a battery back-

up system that will activate during a power

failure. The back-up system is powered by two 9V

batteries (not included) that need to be installed

in the external transformer.

BATTERY DOOR

POWER CORD

EXTERNAL TRANSFORMER

(TOP AND BOTTOM VIEW)

IV. ASSEMBLY/DISASSEMBLY

NOTE: If you discover a problem at any

point during the setup and positioning

of your chair, stop and contact your

authorized Provider immediately. To

avoid personal injury and/or product

damage, do not plug the unit into the

electrical outlet until the problem is

corrected and do not attempt to x

electrical problems by yourself.

Figure 4.3 Surge Protector

Lithium-Ion Battery Pack Back-Up System

If your chair is equipped with an external transformer

with a lithium-ion battery pack, your chair may be

operated without being plugged into an electrical

outlet for up to 48 hours.

Follow these steps to replace the lithium-ion

battery pack batteries:

1. Unplug the external transformer power cord from

the electrical outlet.

2. Position the external transformer so that the

lithium-ion battery is facing upward (ﬁg. 4.5).

3. Gently bump with your hand the end of the

lithium-ion battery pack to dislodge it from

external transformer.

4. Slide the lithium-ion battery until it stops and

then lift the lithium-ion battery off of the external

transformer.

5. Place the new lithium-ion battery on top of the

external transformer with the securement grooves

toward the external transformer (ﬁg. 4.6).

6. Slide the new lithium-ion battery onto the external

transformer until it clicks into place.

NOTE: Remove the lithium-ion battery from

the battery pack when your chair isn’t

being used for an extended period of time.

The chair will draw power from the battery

even when it is not in use.

IV. ASSEMBLY/DISASSEMBLY

Figure 4.6 Lithium-Ion Battery Replacement

Figure 4.5 Chair Battery Back-up Location

POWER CORD

LITHIUM-ION

BATTERY PACK

NOTE: If you unplug your chair for an extended

period of time (more than one hour), remove

the batteries from the external transformer.

The chair will draw power from the batteries

even when it is not in use.

V. OPERATION

OPERATION PRECAUTIONS

There are certain precautions that should be taken during the operation of your chair. Read and follow these

precautions carefully in order to ensure safe chair operation and to prevent injury and/or product damage.

z Plug the power cord directly into the electrical outlet. Do not use an extension cord! See ﬁg. 4.3.

WARNING! Do not connect an extension cord to the AC/DC converter or the battery

charger. A UL Listed or UL Recognized single outlet plug-style surge protector with

a minimum of 1000 joules of protection may be used. The surge protector MUST be

plugged directly into an electrical outlet.

z Do not place anything (for example, a drinking glass) on top of or near the external transformer.

z If the external transformer box or hand control requires cleaning, unplug the power cord from the electrical

outlet and use a clean, dry cloth or lightly dampened cloth. Allow ample drying time before plugging the

power cord back into the electrical outlet.

z Periodically check the hand control and all power cords for visible damage and ensure all connections

are secure.

z Keep the hand control away from all heated surfaces.

z Ensure the hand control is out of the way before sitting in the chair.

z Keep children and pets away from all moving parts while operating the chair.

z Do not allow children to play on or operate the chair. Only the intended user should operate the chair.

z Keep the hand control locked or utilize the quick-disconnect feature on the standard hand control when

the chair is not in use to prevent unintended operation of the chair. Store the hand control in the side

pocket of your chair when not in use.

z Avoid pinch points, such as the lift and scissor mechanisms. Keep hands and feet clear of these areas.

z Always leave the chair in an upright and closed position when not in use.

z Do not sit or stand on the footrest.

z Do not “drop” into the chair when sitting if it is in a partially raised or seated position.

PROHIBITED! Do not place objects under the chair. Make sure area is clear of

obstructions, including pets and small children, during operation.

WARNING! Prevent the risk of electrical shock, re, falls, and/or being pinched.

Follow all instructions and precautions provided.

WARNING! Prevent potential equipment damage! Do not place the external

transformer under the chair.

WARNING! Do not cover the external transformer. Keep the transformer in an open,

well-ventilated area free from foreign material/debris to ensure proper operation.

HAND CONTROL OPERATION

Your chair hand control is equipped with switches/buttons that control the movement of the chair and/or heat

and massage options. Read the following instructions for basic hand control operation. Please refer to the

Hand Control Quick Reference Guide for more detailed information on your speciﬁc hand control.

WARNING! Do not lean on or apply downward force to the chair-back when the

chair is in the fully reclined position. Doing so could cause the chair to tip, resulting

in personal injury and/or product damage. Store the hand control in the side pocket

of your chair when not in use.

WARNING! Do not use the footrest as a seat, or for purposes outside its intended

use. Doing so could cause instability in the chair and place undue stress on chair

components, resulting in personal injury and/or product damage.

WARNING! Be sure to lock or disconnect the hand control when the chair is not in use.

V. OPERATION

Follow these steps to properly sit in your chair:

WARNING! Prior to sitting in your chair make sure that the chaise pad is at and

free from wrinkles, debris, and bunching. Adjust chaise pad as necessary to ensure

there are no wrinkles or bunching. Remove any debris. Failure to heed may result

in product damage or personal injury.

1. Make sure that the chair is in the standing position at the appropriate height for the user.

2. Back into the chair and sit in the center of the seat. Do not drop into the chair. Doing so may cause product

damage or personal injury.

3. Activate the DOWN button (switch) to lower the chair to a comfortable seated position.

Follow these basic steps to operate your chair from the seated position:

1. Activate the UP button (switch) to raise your chair to the standing position.

2. Activate the DOWN button (switch) to lower the chair to a comfortable seated position.

Follow these steps to recline your chair from the seated position:

1. Activate and hold the DOWN button (switch) until comfortably reclined.

2. Activate and hold the UP button (switch) to return to an upright, seated position. Release the button

(switch) when the chair reaches a comfortable seated position.

Follow these steps to properly stand up from your chair:

1. Activate and hold the UP button (switch) to raise your chair.

2. Release the button (switch) when the chair reaches a height where you can stand up comfortably.

WARNING! Do not attempt to stand up until you can stand safely, are steady on your

feet, and can bear weight. We recommends the use of assistance aids and/or an

attendant for enhanced stability.

WARNING! Avoid putting all of your weight on the chair armrests when attempting

to stand and do not use the armrests for weight bearing purposes.

Trendelenburg Position

Elevate the footrest, then recline the seatback until your feet are elevated higher from the ground than your

head. Please refer to the Hand Control Quick Reference Guide for more detailed information on your speciﬁc

hand control.

“Zero Gravity” Position

Elevate the footrest, then recline the seatback until your thighs and lower legs are positioned slightly higher

than your torso (body in V-like position). Please refer to the Hand Control Quick Reference Guide for more

detailed information on your speciﬁc hand control.

VI. BASIC TROUBLESHOOTING

Your chair may require occasional troubleshooting. The following troubleshooting tips and FAQs should

summarize what you need to know about your chair. If at any time you do not feel comfortable performing

the troubleshooting steps listed in this manual, contact your authorized Provider for service. Please have the

model number, serial number, and nature of the problem when calling.

Figure 5.2 Safety Switch Plugs

Figure 5.1 Out-of-sync Motors

Figure 5.3 In-sync Motors (Timing Corrected)

DUAL MOTOR TIMING

NOTE: If your dual motor lift chair does not move

when the hand control is pressed, the motors

may be out of sync. Follow the steps below to

reset the motor timing.

Follow these steps to reset the motor timing:

1. Activate the hand control on the lift chair. If there is

no movement in either direction, check if the motors

are out of sync and that the pressure-sensitive

safety switch has been activated. Out-of-sync

motors will show one motor extended farther than

the other and a pinched safety switch (Fig. 5.1).

2. If the motors are out of sync, disconnect one of the

two red safety switch plugs from the motor control

box (Fig. 5.2).

3. Press the hand control in the UP position until your

chair reaches the full lift position. This will reset the

motor position and correct the timing (Fig. 5.3).

4. Reconnect the red safety switch plug into the motor

control box (Fig. 5.2).

NOTE: In order to preserve the correct motor

timing, it is recommended to extend the lift

chair to the full lift position when getting in and

out of the chair.

MOTOR CONTROL BOX

MOTORS

SAFETY SWITCH

MOTORS

SAFETY SWITCH

RED PLUGS

VI. BASIC TROUBLESHOOTING

FREQUENTLY ASKED QUESTIONS

What if my chair does not operate at all?

z Ensure the external transformer is plugged into a properly wired electrical outlet.

z Check the circuit breaker box connected to the electrical outlet to ensure the outlet is receiving power.

z Ensure the low voltage connection cable is plugged into the external transformer.

z Ensure that all cables are connected properly.

What if my chair operates in one direction only?

z Check the up and down buttons or toggle switch on the hand control to make sure they do not stick. If the

buttons or switch are sticking in either position, the hand control may need to be replaced.

z Contact your authorized Provider for further assistance.

What if chair stops during a lifting cycle?

z Your chair is equipped with an internal thermal shutoff switch located inside the external transformer that

prevents the motor control box from overheating. If the thermal shutoff activates, allow the chair to remain

in a stationary position for 10 minutes to allow the motor to cool, then resume normal operation. If you

notice the motors overheating frequently, contact your authorized Provider.

z There may have been a power failure and/or there are no batteries in the external transformer or the

batteries have no charge. Always make sure there are fresh 9V batteries in the external transformer if

equipped with battery back-up.

z Check the circuit breaker box connected to the electrical outlet to ensure the outlet is receiving power.

What if the heat and massage options on my chair do not function?

z Ensure the junction box is connected properly to the external transformer and that there is power to the

transformer. A green LED will light on the transformer to indicate power.

z Ensure the heat and massage units are connected properly at the rear of the chair.

z Ensure the hand control is connected properly to the chair. If connected properly, any LEDs on the hand

control will be lit.

z If any of the LEDs do not light, contact your authorized Provider for further assistance.

What if my chair is rocking from corner to corner after I position the chair?

The ﬂoor may be uneven or the carpet may be affecting chair position. Adjust the leg levelers in the area

where the chair is rocking. See III. “Your Chair” for instructions on leveling your chair.

Where can I place the external transformer box?

z On the ﬂoor away from heat sources in an open, well-ventilated area where it will not be an obstruction.

z On the wall away from heat sources using the optional external transformer wall mount. Refer to the

External Transformer Insert provided with your chair.

Where do I ﬁnd the serial number on my chair?

You can ﬁnd the serial number in two locations—one is near the rear of the motor on the steel lift frame, the

second is attached to the wood frame below the scissor mechanisms. The model number for your chair is

printed below the serial number bar code.

Who do I call for service?

Contact your authorized Provider for service.

VII. CARE AND MAINTENANCE

Your chair will require routine maintenance checks. You can perform some of these checks, but others may

require assistance from an authorized Provider. By following the maintenance checks in this section as

scheduled, you can help ensure your chair gives you years of trouble-free operation. If you have any questions

regarding your chair’s care, contact your authorized Provider.

FABRIC CARE

z Inspect the fabric on a regular basis for any pulls, tears, or gaps.

z Use a manufacturer-approved Crypton cleaning kit to clean the fabric on your chair. This can be used for

all fabrics. These cleaning kits are available through your authorized Provider. If a manufacturer approved

Crypton cleaning kit is not readily available, spot clean the affected area with a mild soap and water

solution and blot dry. Do not saturate the fabric.

WARNING! Fabric should not be allowed to come in direct contact with any type of heat

source (e.g., a space heater or lit tobacco products). Personal injury or re damage

may occur.

WARNING! Your Provider strongly recommends that you do not smoke lit tobacco

products while seated in or using your chair, although the chair has passed the

necessary testing requirements for smoking lit tobacco products. You must adhere

to the following safety guidelines if you decide to smoke lit tobacco products while

seated in or using your chair.

z Do not leave lit tobacco products unattended.

z Keep ashtrays a safe distance from the chair.

z Always make sure lit tobacco products are completely extinguished before

disposal.

NOTE: Prevent damage to the fabric; do not expose the chair to direct sunlight.

ELECTRONICS CARE

z Inspect all wiring harnesses to make sure they are not damaged or frayed.

z If damage is present, unplug the chair and contact your authorized Provider for service.

z Keep all electronics free from moisture and temperature extremes. Chairs are intended for indoor use

only!

WARNING! Even though the chair has passed the necessary testing requirements

for ingress of liquids, you should keep electrical connections and the external

transformer away from sources of dampness, including direct exposure to water or

bodily uids and incontinence. Check electrical components frequently for signs of

corrosion and replace as necessary.

WARNING! The external transformer should always be positioned so that the

product specication information/name plate faces down. Improper placement

may result in product or property damage.

DISPOSAL AND RECYCLING

Your chair must be disposed of according to applicable local and national statutory regulations. Contact your

local waste disposal agency or authorized Provider for information on proper disposal of chair packaging,

metal frame components, fabric, electronic components, and batteries.

WARNING! Plastic bags are a suffocation hazard. Dispose of plastic bags properly

and do not allow children to play with them.

VII. CARE AND MAINTENANCE

Questions & Answers about Proposition 65

What is Proposition 65?

Proposition 65 requires businesses to provide warnings to Californians about signiﬁcant exposures to chemicals

that cause cancer, birth defects, or other reproductive harm. These chemicals can be in the products that

Californians purchase, in their homes or workplaces, or that are released into the environment. By requiring

that this information be provided, Proposition 65 enables Californians to make informed decisions about their

exposures to these chemicals.

Proposition 65 also prohibits California businesses from knowingly discharging signiﬁcant amounts of listed

chemicals into sources of drinking water. Proposition 65 requires California to publish a list of chemicals

known to cause cancer, birth defects, or other reproductive harm. This list, which must be updated at least

once a year, has grown to include approximately 900 chemicals since it was ﬁrst published in 1987.

What types of chemicals are in the Proposition 65 list?

The list contains a wide range of naturally occurring and synthetic chemicals that include additives or

ingredients in pesticides, common household products, food, drugs, dyes, or solvents. Listed chemicals may

also be used in manufacturing and construction, or they may be byproducts of chemical processes, such as

motor vehicle exhaust.

What does a warning mean?

If a warning is placed on a product label or posted or distributed at a workplace, a business, or in rental

housing, the business issuing the warning is aware or believes that it is exposing individuals to one or more

listed chemicals. By law, a warning must be given for listed chemicals unless the exposure is low enough

to pose no signiﬁcant risk of cancer or is signiﬁcantly below levels observed to cause birth defects or other

reproductive harm.

Where can I get more information on Proposition 65?

If you have speciﬁc questions on the administration or implementation of Proposition 65, you can contact

OEHHA’s Proposition 65 program at [email protected], or by phone at (916) 445-6900.

NOTES

Your Chair has gone through a stringent

inspection protocol to ensure our product

is made to your satisfaction.

We keep a more detailed report on

ﬁle at the factory.

Upholstery Workmanship

Aesthetics and Comfort

Performance

Date Inspected

Inspector

Serial #

Model #

UDI Label (if applicable)