Information on the Service

What is the Matchday Bus Service?

The Matchday Bus service is specifically designed for Manchester City supporters who wish to travel

to the Etihad Stadium for all men's team home games. The Bus scheme will offer 17 bus routes

Manchester City.

How much does the Matchday Bus service cost?

The price of your bus ticket will be based on how far away from the Etihad you are travelling. There

will be two zones:

- Zone 1 tickets are £3 for a single, or £6 for a return

- Zone 2 tickets are £4 for a single, or £8 for a return

The routes have been carefully planned based on where Manchester City supporters usually travel

from to matches at the Etihad. Routes go as far east as New Mills, to Boothstown in the west,

Radcliffe in the north and to Macclesfield in the south – as far out as a 20-mile radius from the

ground stopping at 54 locations.

Detailed information about the stops can be found at tfgm.com/man-city/bus-network

Will the Matchday Bus scheme run every game?

One bus will operate on each of the 17 routes on a matchday. This one bus will take supporters to

the ground on a designated timetable, based on the kick-off time for each fixture. The same bus will

be there after the match to take supporters back to their stop of choice. Drop-off times after the

match will be based on the time that the match is estimated to finish. For details of the specific pick

up and drop off times for your fixture, please visit beenetwork.com/man-city/bus-network.

How much will the Matchday Bus service cost?

The price of your bus ticket will be based on how far away from the Etihad you are travelling. There

will be two zones:

- Zone 1 tickets are £3 for a single, or £6 for a return

- Zone 2 tickets are £4 for a single, or £8 for a return

If you are not sure of your stop and whether it is in Zone 1 or 2, you can find more information on

You can purchase single or return tickets with cash or payment using a card/contactless device.

As these services are separate and not part of the wider Bee Network, there are no concessionary

tickets (I.E. for those under 16) and no other tickets or passes will be accepted (I.E. AnyBus

day/week/monthly tickets or Our Pass).

Can I pre-book a place on the bus?

Tickets cannot be pre-booked, meaning they must be purchased on the bus via card or cash

payments. One bus will operate per route, and there will be space for an average of 80 fans per bus.

2. If you book to go to the Etihad Stadium, are you guaranteed a return space?

Supporters who purchase a return ticket when travelling to the Etihad Stadium will be guaranteed a

space on the return bus after the match.

3. Where is the pick-up/drop off at the Etihad Stadium?

TfGM are currently developing a real time app with routes and bus stops and bus live location. Once

this is live, we will communicate this to supporters.

5. Is the capacity of the bus final? What happens if there’s not enough space and some fans

had to be left behind?

At this time – yes – capacity is final. We’ve worked out how many supporters we expect to use the

buses, but we will be continually reviewing capacity, demand and whether there is scope for

additional buses to operate on any particular route.

1. Is a match ticket needed when getting on the bus? Do I have to show proof?

You may be asked to present a matchday ticket upon entry on the bus.

2. Is there a minimum capacity for the bus to run?

No - all buses will operate until the end of the season. A review will then take place to determine any

changes required for the 2024-25 season.

3. How long does each journey take?

Metrolink tickets cannot be used on the Matchday Buses

5. Can I use other bus tickets and passes?

Bus tickets including but not limited to; Bee AnyBus, Bee Bus , Our Pass and any Operator own

day/monthly passes are not valid on these services, except for the National Concessionary Travel

Pass.

6. Can I buy a return ticket on one bus and use it on another?

lose your ticket, you will need to purchase a new one in order to travel.

8. How do I pay for a ticket? Cash or cashless?

All buses accept cash and contactless payments by card or mobile device.

9. Will images of tickets be accepted?

No - only the tickets printed by the driver will be accepted.

11. If Manchester City play multiple games in a week (e.g. Premier League on a Saturday and

Champions League on a Tuesday) can a fan pay for a weekly ticket for these matches?

At this time, tickets can only be bought on a match-by-match basis on board the bus.

1. Are the buses wheelchair accessible? Can you provide assistance for fans with mobility

requirements?

All buses will be wheelchair accessible, and assistance can be provided if needed – just let the driver

or a member of staff know how they can help when you are ready to get on board.

2. What can I take on board the bus?

Bags can be taken on board the buses but cannot be left on the bus whilst you attend the match.

Manchester City and TfGM will not be responsible for any loss or damage of belongings left on a bus.

For safety and security reasons, no items can be left on board. Manchester City and TfGM will not be

responsible for any loss or damage of belongings left on a bus.

4. Are there toilets on the bus?

There are no toilets on the bus.

5. Are the buses ‘policed’ to stop fans abusing the ticketing system (i.e. seeing a bus goes

back to Manchester centre and jumping on, in place of fan who has return ticket)?

7. Will it be the same bus that I got on, as going home after the match?

Yes.

8. Do the buses wait outside the ground while the game is on or go elsewhere?

Buses will remain at their designated pick-up point ahead of the return trip, so the same bus will be

in the same place that you were dropped off at, ready for the journey back.

1. How do I make a complaint?

If there is something that isn’t quite right, please contact Transport for Greater Manchester at:

hello@beenetwork.com

2. I left an item on the bus, who do I contact to get it back?

If an item is left on the bus, please contact the operator as detailed below.