PAYPAL BALANCE TERMS AND CONDITIONS

PAYPAL BALANCE TERMS AND

CONDITIONS

About Your PayPal Balance Account

Last Update: June 17, 2022.

Please note that these PayPal Balance Terms and Conditions apply to accounts

currently or previously named PayPal Cash and PayPal Cash Plus. All references to

“PayPal Balance account” or “Balance Account” shall be deemed to include PayPal

Cash and PayPal Cash Plus accounts, as applicable.

These terms and conditions are between you and PayPal, Inc. and govern your use of

your PayPal Balance account and the PayPal services related to that account. The terms

“PayPal Balance account” or “Balance Account” in these terms and conditions will be

used to refer to a PayPal Balance account and shall include any account currently or

previously known as a PayPal Cash account or a PayPal Cash Plus account, as applicable.

These terms and conditions apply to U.S. Balance Accounts only. You must be an

individual and resident of the United States or one of its territories and at least 18 years

old, or the age of majority in your state of residence to open a U.S. Balance Account and

use the PayPal services. If you are a business, the business must be organized in,

operating in, or a resident of, the United States or one of its territories to open a U.S.

Balance Account and use the PayPal services.

By opening and using a Balance Account, you agree to comply with all aspects of these

terms and conditions and any upcoming changes described on the Policy Updates page at

the time you accept these terms and conditions (which changes will apply to you on the

indicated effective dates). These terms and conditions include an agreement to resolve

disputes by arbitration on an individual basis. You also agree to comply with the

following:

• PayPal Account User Agreement

• Acceptable Use Policy

• Electronic Communications Delivery Policy (E-Sign Disclosure and Consent)

Please read carefully all of these terms and conditions, the terms of the above policies,

and each of the other terms and agreements that apply to you.

We may revise these terms and conditions and any of the other terms, agreements, or

policies from time to time. The revised version will be effective at the time we post it,

unless otherwise noted. If our changes reduce your rights or increase your

responsibilities, we will provide notice of such changes in accordance with the terms of

the user agreement.

• Notice will include posting information about the changes on our Policy

Updates page. If you accepted these terms and conditions prior to us posting

notice of the changes on our Policy Updates page, then such notice will be

provided at least 21 days before the applicable effective date.

By continuing to use our services after any changes to these terms and conditions, you

agree to abide and be bound by those changes. If you do not agree with any changes to

these terms and conditions, you may close your Balance Account.

Opening a Balance Account

If you open a Balance Account you will be able to hold a balance, and use balance to

send and receive money, buy things online using mobile devices or in stores, and make

payments, among other benefits. You can only open a Balance Account if you have a

personal PayPal account in good standing, and you can only use your Balance Account

by accessing it through your personal PayPal account. We will automatically link your

Balance Account to your personal PayPal account.

Your login credentials for your personal PayPal account act as the credentials to access

your Balance Account.

Before you can open a Balance Account, we must verify or have previously verified the

required identifying information that you provide to us.

The required identifying information is: name, physical address, date of birth and

taxpayer identification number.

You are responsible for maintaining adequate security and control of any and all IDs,

passwords, personal identification numbers, or any other codes that you use to access

your Balance Account and the PayPal services. You must keep your mailing address,

email address and other contact information current in your PayPal profile.

Closing Your Balance Account

You can close your Balance Account without closing your personal PayPal account but

you cannot close your personal PayPal account without closing your Balance Account.

Closing a personal PayPal account will result in PayPal automatically closing your

Balance Account. You can terminate your relationship with us at any time without cost,

but you will remain liable for all obligations related to your Balance Account and

personal PayPal account even after those accounts are closed. You must withdraw or

transfer any funds held in a Balance Account before closing the Balance Account.

In certain cases, you may not close your Balance Account, including:

• To evade an investigation.

• If you have a pending transaction using your Balance Account as the payment

method or an open dispute or claim related to your Balance Account.

• If your Balance Account has a negative balance.

• If your Balance Account is subject to a hold or limitation.

Available Features of Balance Accounts

As described in more detail below, here are some of the things you can do with a Balance

Account:

• Receive money;

• Hold money;

• Convert money from one currency to another;

• Withdraw money from your Balance Account to a debit card or bank account

linked to your personal PayPal account;

• Transfer money for purchases of goods and services;

• Send money to friends and family;

• Buy, sell, and hold certain cryptocurrencies if eligible;

• Make in-store purchases using a PayPal-branded debit card linked to your

Balance Account;

• Add or withdraw money at ATMs using a PayPal-branded debit card;

• Transfer money to and withdraw money from PayPal Savings;

• Set up Direct Deposit of funds into your Balance Account;

• Load cash into your Balance Account at several retail stores throughout the U.S.;

and

• Transfer proceeds from checks into your Balance Account using our remote check

capture feature.

Receiving Funds into Your Balance Account

You may transfer money into your Balance Account from any bank account linked to

your personal PayPal account by requesting an electronic transfer from your bank

account.

Money sent by someone else to your personal PayPal account will automatically be

placed in your Balance Account.

To receive money in a currency your Balance Account is not currently configured to

accept, it may be necessary to create a balance in your Balance Account in that currency

or convert the money into another currency. Certain currencies can only be received by

converting the money into another currency that PayPal allows you to hold. If the money

is converted, PayPal’s transaction exchange rate (including our currency conversion

spread) will be used.

You can load funds into your Balance Account at retail stores, or you can load funds into

it using the remote check capture feature where that feature is available. Remote check

capture may not be available in all locations. Please refer to the PayPal Help Center Cash

a Check page for more information and availability. If any fees are charged for in-store

cash reload and remote check capture transactions, they can be found in the PayPal

Balance Long Form Disclosure.

You may arrange to have all or part of your paycheck or any federal or state government

benefit or payment (e.g., Federal tax refunds or Social Security payment) transferred

directly into your Balance Account by your employer or government payer, as applicable,

by using the Direct Deposit feature.

To enroll, you will need to provide your employer or the government payer, as

applicable, with the account and routing numbers found in the Direct Deposit section

available in the PayPal app. Your employer or government payer may also ask you to fill

out their own direct deposit form. We do not charge any fees to set up or maintain Direct

Deposit.

We may offer early access to Direct Deposit funds to eligible customers. Direct Deposit

and the earlier availability of funds are subject to the timing of the payer’s funding. Funds

transferred via Direct Deposit generally will be available on the day the funds are applied

to your account. Because we do not receive funds via Direct Deposit instantly, there will

be some delay between the payment being initiated by the payer and the payment arriving

at PayPal. For example, Direct Deposit of funds may be delayed for several days in the

event of a federal or bank holiday. You may review your periodic statements or

transaction history on paypal.com or contact us at PayPal Customer Service to verify

that each Direct Deposit has been received. Funds added to your account via Direct

Deposit, including funds added using a Bancorp account and routing number, are

transferred to and held by Wells Fargo Bank, N.A. where they are eligible for FDIC pass-

through insurance. We reserve the right to accept, reject, or limit transfers via Direct

Deposit in our sole discretion. If you wish to cancel Direct Deposits, you must contact the

payer directly.

To assist in the prevention of fraud, you represent the following:

• For Direct Deposit of a tax refund

o the name and Social Security Number associated with each refund

payment will match the name and Social Security Number associated with

your PayPal account; and

o involving a joint tax return, the name of the first person listed in the tax

return and their Social Security Number associated with the refund

payment will match the name and Social Security Number associated with

the PayPal account holder.

• For Direct Deposit of other federal payments, the name and Social Security

Number associated with each payment will match the name and Social Security

Number associated with your PayPal account.

Holding Funds in Your Balance Account

Any balance in your Balance Account represents an unsecured claim against PayPal.

Your cash funds held in a Balance Account are eligible for FDIC pass-through insurance,

but only if you have a PayPal Debit Mastercard (“PayPal Debit Card”), have enrolled in

Direct Deposit, or have bought cryptocurrency.

If your Balance Account is not eligible for FDIC pass-through insurance, PayPal

combines your Balance Account balance with the balances of other Balance Account

holders and invests those funds in liquid investments in accordance with state money

transmitter laws. PayPal owns the interest or other earnings on these investments.

However, the claim against PayPal represented by your balance held in your Balance

Account is not secured by these investments and you do not have any ownership interest

(either legal or beneficial) in these investments. These pooled amounts are held apart

from PayPal’s corporate funds, and PayPal will neither use these funds for its operating

expenses or any other corporate purposes nor will it voluntarily make these funds

available to its creditors in the event of bankruptcy.

If your Balance Account is eligible for FDIC pass-through insurance, PayPal will hold

these funds as your agent and custodian, and you will be the ultimate beneficial owner of

the funds. PayPal will deposit your funds into one or more custodial accounts we

maintain for the benefit of eligible Balance Account holders at one or more FDIC-insured

banks (currently Wells Fargo Bank, N.A.). PayPal customer funds in these custodial

accounts are eligible for pass-through FDIC insurance coverage. Subject to the

limitations set forth below, this means that if a bank holding the custodial account in

which your funds are deposited fails, you should be eligible to be insured by the FDIC up

to the standard maximum deposit insurance amount (currently $250,000). Note that the

FDIC insurance maximum applies to the aggregate of all funds that you have on deposit

in all accounts you have with the same bank in a particular FDIC ownership category. For

example, if you have a Balance Account and a Venmo account that are both held in your

individual capacity and you qualify for pass-through FDIC insurance in both accounts,

any balances you maintain in those accounts will be aggregated for purposes of FDIC

limits to the extent we place those funds in the same bank. If the total balances you have

at any bank exceeds FDIC insurance limits, the amount in excess of those limits could be

lost if the bank fails.

When we provide immediate or early credit of funds sent to your Balance Account, there

might be a delay between the time that funds are credited and when we actually transfer

those funds to one of the custodial accounts. That amount might not be insured by the

FDIC in your name during this period, but we will still hold the funds as your agent and

custodian in investments authorized by our state regulators. FDIC insurance coverage is

contingent upon our maintaining accurate records and on both us and the bank in which

the funds are deposited otherwise complying with requirements in FDIC regulations. The

determinations of whether these requirements have been satisfied and whether you are

eligible for insurance coverage will be made by the FDIC at the time that a bank holding

a custodial account fails. As stated above, you will not receive interest or any other

earnings on funds held in these custodial accounts and you agree that any interest or

credits that may be earned on funds in a custodial account belongs to PayPal.

Your eligibility for FDIC pass-through insurance only applies to U.S. dollar funds held in

your eligible Balance Account balance. It does not apply to funds held in any non-U.S.

dollar currencies, nor does it apply to any amounts held in cryptocurrencies.

Your Balance Account balance may be held in currencies other than U.S. dollars. You are

responsible for all risks associated with maintaining multiple currencies in a Balance

Account. You may not manage multiple currencies for speculative trading purposes,

conversion arbitrage, conversion options, or any other activity that PayPal determines is

primarily for the purpose of gaining or making money based on currency conversion

rates. PayPal may hold, cancel, or reverse any transaction we determine to violate this

policy.

You can also use your Balance Account to hold certain cryptocurrencies if eligible.

Cryptocurrency eligibility and other specific terms and conditions can be found in the

PayPal Cryptocurrencies Terms and Conditions.

Withdrawing Money from a Balance Account

If you have money in a Balance Account, you may withdraw it by:

• Transferring it via a standard transfer to a bank account linked to your personal

PayPal account for free,

• Transferring it via an Instant Transfer to an eligible debit card or bank account

linked to your personal PayPal account, subject to the fees applicable to such

transfers that can be found on the PayPal Balance Long Form Disclosure and that

will be disclosed to you in advance each time you initiate such a withdrawal,

• Transferring it to PayPal Savings, or

• Requesting a check from us (subject to a non-refundable fee of $1.50, which will

be deducted from the amount of the withdrawal).

In addition, if you have a Balance Account, you may withdraw funds from an ATM using

your PayPal-branded debit card subject to the fees that may apply to such withdrawals

that can be found on the PayPal Balance Long Form Disclosure.

To protect us and our users from loss, we may delay a withdrawal, in certain situations,

including if we need to confirm that you have authorized the withdrawal or if other

payments to your Balance Account have been subject to a reversal (for example, as a

result of a chargeback, bank reversal or dispute by a buyer). If we place a limitation on

your personal PayPal account, a payment is subject to a hold, or your Balance Account or

an associated account has a negative balance in any currency while a withdrawal from

your Balance Account is pending, you will have to reinitiate the withdrawal once the

limitation or hold has been lifted, or negative balance is fully paid.

We may set limits on your withdrawals, and you can view any withdrawal limit by 
logging into your personal PayPal account. 
We don’t charge a fee to make a standard transfer of funds from your Balance Account to 
your bank using your personal PayPal account. If your debit card or bank account linked 
to your personal PayPal account is eligible to receive Instant Transfer withdrawals from 
your Balance Account, you will be provided the option to use it when you transfer money 
out of your account, subject to the fees applicable to such transfers that can be found on 
the PayPal Balance Long Form Disclosure and that will be disclosed to you in advance 
each time you initiate such a transfer. 
When you withdraw funds in your Balance Account from an ATM using a PayPal-
branded debit card, you may be charged a fee by the owner of the ATM and an additional 
fee per the terms of your Cardholder Agreement that can be found on the Legal 
Agreements page. Other withdrawal limits also apply to the use of your PayPal-branded 
debit card. Please refer to the applicable Cardholder Agreement for details that can be 
found on the Legal Agreements page. 
If you request a paper check from us, you must cash it within 180 days of the date of 
issuance, or we will return the funds to your Balance Account and retain the non-
refundable fee of $1.50. We will not send a check to a post office box, and we will only 
send a check to an address once we have confirmed that it belongs to you. 
Currency Conversion 
How we convert currency 
PayPal will always perform the conversion for transactions where your Balance Account 
is the funding source for a transaction using your personal PayPal account. When PayPal 
converts currency, it will be completed at the transaction exchange rate we set for the 
relevant currency exchange. The transaction exchange rate is adjusted regularly and 
includes a currency conversion spread applied and retained by us on a base exchange rate 
to form the rate applicable to your conversion. The base exchange rate is based on rates 
within the wholesale currency markets on the conversion day or the prior Business Day; 
or, if required by law or regulation, set at the relevant government reference rate(s). 
For some uses of your Balance Account, PayPal may determine currency conversion is 
necessary. The applicable currency conversion spread can be found on our Fees page 
under the heading Currency Conversions. 
Fee Information and Regulatory Disclosures 
You can find a list of all fees for the Balance Account on the PayPal Balance Long Form 
Disclosure. 
Account Statements and Requesting Account Records 

You have the right to receive an account statement showing your Balance Account

activity. You may view your Balance Account statement by logging into your personal

PayPal account. Balance Account holders will receive two statements: one showing all

transactions in their personal PayPal account and an additional statement showing only

transactions involving their Balance Account.

PAYPAL BALANCE TERMS AND

CONDITIONS

Sending Money and Buying

Sending Money to a Friend or Family Member

You can use your Balance Account as the funding source to send money to a friend or

family member using the send money feature in your linked personal PayPal account

(sometimes called “personal payments” or “peer-to-peer/P2P payments”). You can send

money to a friend or family member even if they don’t have a PayPal account at the time

you send them money, using their email address or mobile number in any currency that

PayPal supports, and you can choose your Balance Account as the payment method you

want to use. If the person to whom you are sending money does not have a PayPal

account, they can claim it by opening a PayPal account. If they don’t claim it, it will be

refunded to you.

We may, at our discretion, impose limits on the amount of money you can send,

including money you send for purchases. You can view any sending limit by logging into

your personal PayPal account.

When you send money to a friend or family member who has a PayPal account one of

two things may happen: they may accept or decline the money. If you use your linked

Balance Account as the funding source and they decline to accept the money, the money

(including any fees you were charged) will be refunded to your Balance Account.

The fees applicable to sending money can be found on the PayPal Balance Long Form

Disclosure (see Exhibit 1 to these terms and conditions) and will be disclosed to you in

advance each time you initiate a transaction to send money to a friend or family member.

If you convert money in your Balance Account balance from one currency to another

before sending money, PayPal’s transaction exchange rate (including our currency

conversion spread) will be used.

Sending Money to or Receiving Money From PayPal Savings

PayPal Savings will be linked to your PayPal account. Additional information about

PayPal Savings can be found in the PayPal User Agreement.

Transfers from your PayPal Savings to your PayPal balance will generally be available in

your Balance Account immediately upon transfer from your PayPal Savings even though

we do not receive funds transferred from your PayPal Savings instantly. For example,

funds transferred from your PayPal Savings to your Balance Account may be delayed for

several days in the event of a federal or bank holiday. If PayPal does not receive the

funds from your PayPal Savings account, PayPal reserves the right in its sole discretion

to remove from your Balance Account the amount of funds for which PayPal provided

early access, but did not receive from the bank that provides your PayPal Savings

account.

Buying Something From, or Returning Something to, a Seller Who

Accepts PayPal Using Your Balance Account

You can buy something from a seller who accepts PayPal, in any currency that the seller

accepts and that PayPal supports, using the balance in your Balance Account linked to

your personal PayPal account. This includes, for example:

• Buying something at an online retailer’s website and selecting PayPal balance as

your payment method at checkout.

• Sending money to a seller for goods or services and selecting PayPal balance as

your payment method.

• Using your personal PayPal account and selecting PayPal balance as your

payment method to buy something at a seller’s physical store.

When you buy something from a seller who accepts PayPal you don’t pay a fee to

PayPal. If PayPal performs a currency conversion, PayPal’s transaction exchange rate

(including our currency conversion spread) will be used.

Payment review

When PayPal identifies a potentially high-risk transaction, we review the transaction

more closely before allowing it to proceed. When this happens, PayPal will place a hold

on the transaction and notify the seller to delay shipping of the item. As a buyer, this may

delay your receipt of the item you purchased. If we clear the transaction, we will notify

the seller and direct them to ship the item. If we don’t clear the transaction, we will

cancel it and return the funds to you, unless we are legally required to take other action.

Refunds

When you buy something from a seller online using your Balance Account linked to your

personal PayPal account as the funding source and the transaction is ultimately refunded,

the money will be refunded to your Balance Account. When you buy something from a

seller online using your bank account linked to your personal PayPal account as the

funding source and the transaction is ultimately refunded, we will attempt to refund the

money to your bank account. If we are unable to do so, we will refund the money to your

Balance Account. For purchases you make in a seller’s store location that you paid for

using your personal PayPal account and the transaction is ultimately refunded, the money

will be refunded to your Balance Account regardless of the funding source linked to the

personal PayPal account you designated to use for the purchase.

If PayPal performed a currency conversion for your transaction, and a refund is issued:

• Within 1 day of the date of the original payment, PayPal’s transaction exchange

rate used at the time of the original payment will apply.

• Beyond 1 day of the date of the original payment, PayPal’s transaction exchange

rate on the date of the refund will apply.

Money will be refunded in the currency you paid; or if we are unable to refund in the

currency you paid, in your primary holding currency; or we are unable to refund in your

primary holding currency, then in U.S. dollars.

PAYPAL BALANCE TERMS AND

CONDITIONS

Restricted Activities and Holds

Restricted Activities

In connection with your use of our websites, your Balance Account, the PayPal services,

or in the course of your interactions with PayPal, other PayPal customers, or third parties,

you must not:

• Breach these terms and conditions, the PayPal Account User Agreement for your

personal PayPal account, the PayPal Acceptable Use Policy, the Commercial

Entity Agreements (if they apply to you), or any other agreement between you

and PayPal;

• Violate any law, statute, ordinance, or regulation (for example, those governing

financial services, consumer protections, unfair competition, anti-discrimination

or false advertising);

• Infringe PayPal’s or any third party’s copyright, patent, trademark, trade secret or

other intellectual property rights, or rights of publicity or privacy;

• Sell counterfeit goods;

• Act in a manner that is defamatory, trade libelous, threatening or harassing;

• Provide false, inaccurate or misleading information;

• Send or receive what we reasonably believe to be potentially fraudulent funds;

• Refuse to cooperate in an investigation or provide confirmation of your identity or

any information you provide to us;

• Attempt to double dip during the course of a dispute by receiving or attempting to

receive funds from both PayPal and the seller, bank or debit card issuer for the

same transaction;

• Control an account that is linked to another account that has engaged in any of

these restricted activities;

• Conduct your business or use the PayPal services in a manner that results in or

may result in;

o complaints;

o requests by buyers (either filed with us or card issuers) to invalidate

payments made to you;

o fees, fines, penalties or other liability or losses to PayPal, other PayPal

customers, third parties or you;

• Allow your Balance Account to have a negative balance;

• Access the PayPal services from a country that is not included on PayPal’s

permitted countries list;

• Take any action that imposes an unreasonable or disproportionately large load on

our websites, software, systems (including any networks and servers used to

provide any of the PayPal services) operated by us or on our behalf or the PayPal

services;

• Facilitate any viruses, trojan horses, malware, worms or other computer

programming routines that attempts to or may damage, disrupt, corrupt, misuse,

detrimentally interfere with, surreptitiously intercept or expropriate, or gain

unauthorized access to any system, data, information or PayPal services;

• Use an anonymizing proxy; use any robot, spider, other automatic device, or

manual process to monitor or copy our websites without our prior written

permission; or use any device, software or routine to bypass our robot exclusion

headers;

• Interfere or disrupt or attempt to interfere with or disrupt our websites, software,

systems (including any networks and servers used to provide any of the PayPal

services) operated by us or on our behalf, any of the PayPal services or other

users’ use of any of the PayPal services;

• Take any action that may cause us to lose any of the services from our Internet

service providers, payment processors, or other suppliers or service providers;

• Circumvent any PayPal policy or determinations about your Balance Account

such as temporary or indefinite suspensions or other account holds, limitations or

restrictions, including, but not limited to, engaging in the following actions:

attempting to open new or additional PayPal account(s) when your Balance

Account has a negative PayPal balance or has been restricted, suspended or

otherwise limited; opening new or additional PayPal accounts using information

that is not your own (e.g. name, address, email address, etc.); or using someone

else’s PayPal account; or

• Harass and/or threaten our employees, agents, or other users.

Actions We May Take if You Engage in Any Restricted Activities

If we believe that you’ve engaged in any of these activities, we may take a number of

actions to protect PayPal, its customers and others at any time in our sole discretion. The

actions we make take include, but are not limited to, the following:

• Limit your Balance Account, and/or close or suspend your Balance Account,

immediately and without penalty to us;

• Refuse to provide the PayPal services to you in the future;

• Limit your access to our websites, software, systems (including any networks and

servers used to provide any of the PayPal services) operated by us or on our

behalf, your Balance Account or any of the PayPal services, including limiting

your ability to pay or send money with your Balance Account, restricting your

ability to send money or make withdrawals;

• Hold your Balance Account balance for up to 180 days if reasonably needed to

protect against the risk of liability or if you have violated our Acceptable Use

Policy;

• Contact buyers who have purchased goods or services from you using PayPal,

your bank, other impacted third parties or law enforcement about your actions;

• Update inaccurate information you provided us;

• Take legal action against you;

• If you’ve violated our Acceptable Use Policy, then you’re also responsible for

damages to PayPal caused by your violation of this policy; or

• If you are a seller and you violate the Acceptable Use Policy, then in addition to

being subject to the above actions you will be liable to PayPal for the amount of

PayPal’s damages caused by your violation of the Acceptable Use Policy. PayPal

may deduct such damages directly from any existing balance in any PayPal

account you control.

If we close your Balance Account or terminate your use of the PayPal services for any

reason, we’ll provide you with notice of our actions and make any unrestricted funds held

in your Balance Account available for withdrawal.

You are responsible for all reversals, chargebacks, claims, fees, fines, penalties and other

liability incurred by PayPal, any PayPal customer, or a third party caused by or arising

out of your breach of these terms and conditions, and/or your use of the PayPal services.

Holds and Limitations

What are holds and limitations

Under certain circumstances, in order to protect PayPal and the security and integrity of

the network of buyers and sellers that use the PayPal services, PayPal may take account-

level or transaction-level actions. Unless otherwise noted, if we take any of the actions

described here, we’ll provide you with notice of our actions, but we retain the sole

discretion to take these actions. To request information in connection with an account

limitation, hold or reserve, you should visit the Resolution Center or follow the

instructions in our email notice with respect to the limitation or hold. Account holds or

limitations may impact your ability to move funds to or from your PayPal Savings

account until the hold or limitation on your PayPal account is lifted.

Our decision about holds and limitations may be based on confidential criteria that are

essential to our management of risk and the protection of PayPal, our customers and/or

service providers. We may use proprietary fraud and risk modeling when assessing the

risk associated with your PayPal account. In addition, we may be restricted by regulation

or a governmental authority from disclosing certain information to you about such

decisions. You agree that we have no obligation to disclose the details of our risk

management or security procedures to you.

Holds

A hold is an action that PayPal may take under certain circumstances either at the

transaction level or the account level. When PayPal places a temporary hold on a

payment, the money is not available to either the sender or the recipient. PayPal reviews

many factors before placing a hold on a payment, including: account tenure, transaction

activity, business type, past customer disputes, and overall customer satisfaction.

Holds based on PayPal’s risk decisions

We may place a hold on payments sent to your Balance Account if, in our sole discretion,

we believe that there may be a high level of risk associated with you, your Balance

Account, your personal PayPal account, or your transactions or that placing such a hold is

necessary to comply with state or federal regulatory requirements. We make decisions

about whether to place a payment hold based on a number of factors, including

information available to us from both internal sources and third parties. When we place a

hold on a payment, the funds will appear in your Balance Account with an indication that

they are unavailable or pending. We’ll notify you, either through your Balance Account

or directly by phone or email, whenever we place a hold.

Risk-based holds generally remain in place for up to 21 days from the date the payment

was received into your Balance Account. We may release the hold earlier under certain

circumstances, but any earlier release is at our sole discretion. The hold may last longer

than 21 days and can be in effect up to 180 days.

Account Limitations

Limitations are implemented to help protect PayPal, buyers and sellers when we notice

restricted activities, an increased financial risk, or activity that appears to us as unusual or

suspicious. Limitations also help us collect information necessary for keeping your

Balance Account open.

There are several reasons why your account could be limited, including:

• If we suspect someone could be using your Balance Account without your

knowledge, we’ll limit it for your protection and look into the fraudulent activity.

• If your bank lets us know that there have been unauthorized transfers between

your Balance Account and your bank account.

• In order to comply with applicable law.

• If we believe in our sole discretion that you have breached these terms and

conditions or violated the Acceptable Use Policy.

• Seller performance indicating your PayPal account is high risk. Examples include:

indications of poor selling performance because you’ve received an unusually

high number of claims and chargebacks, selling an entirely new or high-cost

product type, or if your typical sales volume increases rapidly.

Unless a permanent limitation is placed on your account, you will need to resolve any

issues with your Balance Account and personal PayPal account before a limitation can be

removed. Normally, this is done after you provide us with the information we request.

However, if we reasonably believe a risk still exists after you have provided us that

information, we may take action to protect PayPal, our users, a third party, or you from

reversals, fees, fines, penalties, legal and/or regulatory risks and any other liability.

Court Orders, Regulatory Requirements or Other Legal Process

If we are notified of a court order or other legal process (including garnishment or any

equivalent process) affecting you, or if we otherwise believe we are required to do so in

order to comply with applicable law or regulatory requirements, we may be required to

take certain actions, including holding payments to/from your Balance Account, placing a

limitation on your Balance Account, or releasing your funds. We will decide, in our sole

discretion, which action is required of us. Unless the court order, applicable law,

regulatory requirement or other legal process requires otherwise, we will notify you of

these actions. We do not have an obligation to contest or appeal any court order or legal

process involving you or your Balance Account. When we implement a hold or limitation

as a result of a court order, applicable law, regulatory requirement or other legal process,

the hold or limitation may remain in place longer than 180 days.

PAYPAL BALANCE TERMS AND

CONDITIONS

Liability for Unauthorized Transactions and Other

Errors

Protection from Unauthorized Transactions

To protect yourself from unauthorized activity in your Balance Account, you should

regularly log into your personal PayPal account and review your Balance Account

statements. PayPal will notify you of each transaction by sending an email to your

primary email address on file. You should review these transaction notifications to ensure

that each transaction was authorized and accurately completed.

PayPal will protect you from unauthorized activity in your Balance Account. When this

protection applies, PayPal will cover you for the full amount of the unauthorized activity

as long as you cooperate with us and follow the procedures described below.

Additional rules and procedures for addressing an unauthorized transaction apply in cases

involving cryptocurrencies. You can find the additional rules and procedures in the

Liability for Unauthorized Transactions and Errors section of the PayPal

Cryptocurrencies Terms and Conditions.

What is an Unauthorized Transaction

An “Unauthorized Transaction” occurs when money is sent from your Balance Account

that you did not authorize and that did not benefit you. For example, if someone steals or

fraudulently obtains your password, uses the password to access funds in your Balance

Account, and sends a payment using those funds, an Unauthorized Transaction has

occurred.

What is not considered an Unauthorized Transaction

It is NOT an Unauthorized Transaction if you grant authority to someone to use your

Balance Account (by giving them your login information) and they exceed the authority

you gave them. You are responsible for transactions made in this situation unless you

have previously notified PayPal that you no longer authorize transfers by that individual.

Reporting an Unauthorized Transaction

If you believe your PayPal login information has been lost or stolen, please contact

PayPal customer service immediately or call: (888) 221-1161 or write: PayPal, Attn:

Error Resolution Department, P.O. Box 45950, Omaha, NE 68145-0950.

Tell us AT ONCE if you believe that an electronic fund transfer has been made without

your permission using your login information or by other means. You could lose all the

money in your Balance Account. If you tell us within 60 days after we provide you your

Balance Account and personal PayPal account statements showing transfers you did not

make, you will be eligible for 100% protection for Unauthorized Transactions.

Also, if your Balance Account statement shows transfers that you did not make, including

those made with your PayPal login information or by other means, tell us at once. If you

do not tell us within 60 days after we provided the statement to you, you may not get

back any money you lost after the 60 days if we can prove that we could have stopped

someone from taking the money if you had told us in time. If a good reason (such as a

long trip or a hospital stay) kept you from telling us, we may extend the time periods.

Error Resolution

What is an Error

An “Error” means the following:

• When money is either incorrectly taken from your Balance Account or incorrectly

placed into your Balance Account, or when a transaction is incorrectly recorded in

your Balance Account.

• You send a payment and the incorrect amount is debited from your Balance

Account.

• An incorrect amount is credited to your Balance Account.

• A transaction is missing from or not properly identified in your Balance Account

statement.

• We make a computational or mathematical error related to your Balance Account.

• You request receipt or periodic statement documents that PayPal is required to

provide to you.

• You request information concerning preauthorized (recurring) transfers to your

Balance Account that PayPal is required to provide to you.

• You request additional information or clarification concerning a transfer to or

from your Balance Account, including a request you make to determine whether

an error has occurred.

• You inquire about the status of a pending transfer to or from your Balance

Account.

• You request documentation or other information, unless the request is for a

duplicate copy for tax or other record-keeping purposes.

What is not considered an Error

The following are NOT considered Errors:

• If you give someone access to your Balance Account (by giving them your login

information) and they use your Balance Account without your knowledge or

permission. You are responsible for transactions made in this situation.

• Invalidation and reversal of a payment as a result of the actions described under

Refunds, Reversals and Chargebacks.

• Routine inquiries about the balance in your Balance Account.

• Requests for duplicate documentation or other information for tax or other

recordkeeping purposes.

In case of Errors or questions about your electronic transfers

Telephone us at (888) 221-1161, contact us through the PayPal Resolution Center; or

write us at PayPal, Attn: Error Resolution Department, P.O. Box 45950, Omaha, NE

68145-0950.

Notify us as soon as you can, if you think your statement or receipt is wrong or if you

need more information about a transfer listed on the statement or receipt. We must hear

from you no later than 60 days after we sent the FIRST statement on which the problem

or error appeared.

• Tell us your name and account number (if any).

• Describe the error or the transfer you are unsure about, and explain as clearly as

you can why you believe it is an error or why you need more information.

• Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in

writing within 10 Business Days.

We will determine whether an error occurred within 10 Business Days after we hear from

you and will correct any error promptly. If we need more time, however, we may take up

to 45 days to investigate your complaint or question. If we decide to do this, we will

credit your Balance Account within 10 Business Days for the amount you think is in

error, so that you will have the use of the money during the time it takes us to complete

our investigation. If we ask you to put your complaint or question in writing and we do

not receive it within 10 Business Days, we may not credit your Balance Account.

For errors involving new Balance Accounts, point-of-sale transactions, or foreign-

initiated transactions, we may take up to 90 days to investigate your complaint or

question. For new Balance Accounts, we may take up to 20 Business Days to credit your

Balance Account for the amount you think is in error.

We will tell you the results within 3 Business Days after completing our investigation. If

we decide that there was no error, we will send you a written explanation. You may ask

for copies of the documents that we used in our investigation.

Processing Errors

We will rectify any processing error that we discover. If the error results in:

• You receiving less than the correct amount to which you were entitled, then we

will credit your Balance Account for the difference between what you should

have received and what you actually received.

• You receiving more than the correct amount to which you were entitled, then we

will debit your Balance Account for the difference between what you actually

received and what you should have received.

• Our not completing a transaction on time or in the correct amount, then we will be

responsible to you for your losses or damages directly caused by this failure,

unless:

o through no fault of ours, you did not have enough available funds to

complete the transaction;

o our system was not working properly and you knew about the breakdown

when you started the transaction; or

o the error was due to extraordinary circumstances outside our control (such

as fire, flood or loss of Internet connection), despite our reasonable

precautions.

Processing errors are not:

• Delays that result from PayPal applying holds or limitations.

• Delays based on a payment review.

Your errors in making a transaction (for example, mistyping an amount of money that

you are sending).

Remittance Transfer Errors

What is a Remittance Transfer

You may be protected for certain errors when you send money using a Balance Account

outside of the U.S. A “Remittance Transfer” is a transaction that meets the following

criteria:

• The payment is sent from a Balance Account that is used primarily for personal,

family or household purposes,

• The payment is made for personal, family or household purposes,

• The payment is made using the send money feature through your personal PayPal

account,

• The payment amount equals or exceeds $15 U.S. dollars (excluding fees charged

to you) or the foreign currency equivalent calculated using exchange rates in

effect at the time of the transaction, and

• The recipient of the payment has a PayPal account in a country outside the U.S.

Payments that you make at a merchant website or location by selecting PayPal as a

payment option are not “Remittance Transfers.”

What qualifies as a Remittance Transfer Error

A “Remittance Transfer Error” occurs if:

• You paid an incorrect amount to send the Remittance Transfer. For example, you

were charged more than the total shown on the remittance transfer receipt you

received (unless the total shown on the receipt was an estimate, and the difference

results from application of the actual exchange rate, fees, and taxes).

• PayPal made a computational or bookkeeping error, such as a miscalculation of

the amount the recipient received.

• The amount stated in the remittance transfer receipt was not made available to the

recipient, unless:

o we stated in the remittance transfer receipt that we used estimates and the

difference in the amount received and the amount stated in the remittance

transfer receipt results from application of the actual exchange rate, fees,

and taxes, or

o the problem was caused by extraordinary circumstances outside our

control.

• Funds were available to the recipient later than the date of availability that was

disclosed to you on the remittance transfer receipt or were not delivered, unless:

o extraordinary circumstances outside our control caused the delay, and we

could not reasonably anticipate those circumstances,

o delays resulted from fraud screenings, or were caused by requirements of

the Office of Foreign Assets Controls or similar requirements, or

o you (or someone assisting you) made the transfer with fraudulent intent.

• You request documentation or information concerning the Remittance Transfer,

such as information required to determine if a Remittance Transfer Error

occurred.

What is not considered a Remittance Transfer Error

The following are NOT considered Remittance Transfer Errors:

• An inquiry about the status of a Remittance Transfer, except where the funds from

the transfer were not made available to a designated recipient by the disclosed

date of availability,

• A request for information for tax or other recordkeeping purposes,

• A change requested by the designated recipient, or

• A change in the amount or type of currency received by the designated recipient

from the amount or type of currency stated in the disclosure provided you, if we

relied on information provided by you in making the disclosure.

What to do if you think there has been a Remittance Transfer Error or problem

If you think there has been a Remittance Transfer Error or problem with your Remittance

Transfer:

• Call us at: (888) 221-1161.

• Write us at: PayPal, Attn: Error Resolution Department, P.O. Box 45950, Omaha,

NE 68145-0950.

• Log in to your personal PayPal account at paypal.com and go to the Resolution

Center and dispute a transaction.

You must contact us within 180 days of the date we promised to you that funds would be

made available to the recipient. When you do, please tell us:

• Your name, address and telephone number,

• The error or problem with the transfer, and why you believe it is an error or

problem,

• The name of the person receiving the funds, and if you know it, his or her

telephone number or address,

• The dollar amount of the transfer, and

• The confirmation code or number of the transaction.

We will determine whether an error occurred within 90 days after you contact us and we

will correct any error promptly. We will tell you the results within 3 Business Days after

completing our investigation. If we decide that there was no error, we will send you a

written explanation. You may ask for copies of any documents we used in our

investigation.

PAYPAL BALANCE TERMS AND

CONDITIONS

Other Legal Terms

Communications Between You and Us

If you provide us your mobile phone number, you agree that PayPal and its affiliates may

contact you at that number using autodialed or prerecorded message calls or text

messages to: (i) service your PayPal branded accounts, (ii) investigate or prevent fraud,

or (iii) collect a debt. We will not use autodialed or prerecorded message calls or texts to

contact you for marketing purposes unless we receive your prior express written consent.

We may share your mobile phone number with service providers with whom we contract

to assist us with the activities listed above, but we will not share your mobile phone

number with third parties for their own purposes without your consent. You do not have

to agree to receive autodialed or prerecorded message calls or texts to your mobile phone

number in order to use and enjoy the products and services offered by PayPal. You can

decline to receive autodialed or prerecorded message calls or texts to your mobile phone

number by updating your preferences in your PayPal account settings at

www.paypal.com, by contacting customer support, by calling us at 1-844-629-9108, or

by replying STOP to a message. The frequency of messages may vary, and standard

telephone minute and text charges may apply. Neither we nor your phone carriers are

liable for delayed or undelivered messages.

PayPal may communicate with you about your Balance Account and the PayPal services

electronically as described in our Electronic Communications Delivery Policy. You will

be considered to have received a communication from us, if it’s delivered electronically,

24 hours after the time we post it to our website or email it to you. You will be

considered to have received a communication from us, if it’s delivered by mail, 3

Business Days after we send it.

Unless you’re communicating with us about a matter where we’ve specified another

notice address (for example, our Liability for Unauthorized Transactions and Other

Errors process), written notices to PayPal must be sent by postal mail to: PayPal, Inc.,

Attention: Legal Department, 2211 North First Street, San Jose, California 95131.

You understand and agree that, to the extent permitted by law, PayPal may, without

further notice or warning, monitor or record telephone conversations you or anyone

acting on your behalf has with PayPal or its agents for quality control and training

purposes or for our own protection. You acknowledge and understand that while your

communications with PayPal may be overheard, monitored, or recorded not all telephone

lines or calls may be recorded by PayPal, and PayPal does not guarantee that recordings

of any particular telephone calls will be retained or retrievable.

PayPal’s Rights

PayPal suspension and termination rights

PayPal, in its sole discretion, reserves the right to suspend or terminate these terms and

conditions, access to or use of its websites, software, systems (including any networks

and servers used to provide any of the PayPal services) operated by us or on our behalf or

some or all of the PayPal services for any reason and at any time upon notice to you and,

upon termination of these terms and conditions, the payment to you of any unrestricted

funds held in your Balance Account.

Security interest

As security for the performance of your obligations under these terms and conditions, you

grant to PayPal a lien on, and security interest in and to, funds held in your Balance

Account.

Amounts owed to PayPal

If the balance in your Balance Account becomes negative for any reason, that negative

balance represents an amount that you owe to PayPal. PayPal may deduct these amounts

from funds that are added to your Balance Account later, either by you or from payments

you receive. If you have more than one PayPal account, we may set off a negative

balance in one PayPal account against a PayPal balance in your other PayPal account(s),

including a Balance Account. If you continue using your Balance Account when it has a

negative balance, you authorize PayPal to combine the negative balance with any debit or

transaction sent from your personal PayPal account when that combination is disclosed to

you in advance of initiating the debit or transaction.

If you hold funds in a Balance Account in multiple currencies, and the balance for one of

the currencies becomes negative for any reason, PayPal may set off the negative balance

by using funds you maintain in a different currency. If you have a negative balance in

non-U.S. dollars for a period of 21 days or longer, PayPal will convert this negative

balance to U.S. dollars. In either case, a currency conversion will be necessary, and

PayPal’s transaction exchange rate (including our currency conversion spread) will be

used.

In addition to the above, if you have a past due amount owed to us or our affiliates,

PayPal may debit your Balance Account to pay any amounts that are past due. This

includes amounts owed by using our various products such as Venmo, Xoom or

Braintree.

Insolvency proceedings

If any proceeding by or against you is commenced under any provision of the United

States Bankruptcy Code, as amended, or under any other bankruptcy or insolvency law,

we’ll be entitled to recover all reasonable costs or expenses (including reasonable legal

fees and expenses) incurred in connection with the enforcement of these terms and

conditions.

Assumption of rights

If PayPal invalidates and reverses a payment that you made to a recipient (either at your

initiative or otherwise), you agree that PayPal assumes your rights against the recipient

and third parties related to the payment and may pursue those rights directly or on your

behalf, in PayPal’s discretion.

No waiver

Our failure to act with respect to a breach of any of your obligations under these terms

and conditions by you or others does not waive our right to act with respect to subsequent

or similar breaches.

Indemnification and Limitation of Liability

In this section, we use the term “PayPal” to refer to PayPal, Inc., our parent PayPal

Holdings, Inc., and our affiliates, and each of their respective directors, officers,

employees, agents, joint venturers, service providers and suppliers. Our affiliates include

each entity that we control, we are controlled by or we are under common control with.

Indemnification

You must indemnify PayPal for actions related to your Balance Account and your use

of the PayPal services. You agree to defend, indemnify and hold PayPal harmless from

any claim or demand (including reasonable legal fees) made or incurred by any third

party due to or arising out of your breach of these terms and conditions, your improper

use of the PayPal services, your violation of any law or the rights of a third party and/or

the actions or inactions of any third party to whom you grant permissions to use your

Balance Account or access our websites, software, systems (including any networks and

servers used to provide any of the PayPal services) operated by us or on our behalf, or

any of the PayPal services on your behalf.

Limitation of liability

PayPal’s liability is limited with respect to your Balance Account and your use of the

PayPal services. In no event shall PayPal be liable for lost profits or any special,

incidental or consequential damages (including without limitation damages for loss of

data or loss of business) arising out of or in connection with our websites, software,

systems (including any networks and servers used to provide any of the PayPal services)

operated by us or on our behalf, any of the PayPal services, or these terms and conditions

(however arising, including negligence), unless and to the extent prohibited by law.

Our liability to you or any third parties in any circumstance is limited to the actual

amount of direct damages. In addition, to the extent permitted by applicable law, PayPal

is not liable, and you agree not to hold PayPal responsible, for any damages or losses

(including, but not limited to, loss of money, goodwill, or reputation, profits, or other

intangible losses or any special, indirect, or consequential damages) resulting directly or

indirectly from: (1) your use of, or your inability to use, our websites, software, systems

(including any networks and servers used to provide any of the PayPal services) operated

by us or on our behalf, or any of the PayPal services; (2) delays or disruptions in our

websites, software, systems (including any networks and servers used to provide any of

the PayPal services) operated by us or on our behalf and any of the PayPal services; (3)

viruses or other malicious software obtained by accessing our websites, software, systems

(including any networks and servers used to provide any of the PayPal services) operated

by us or on our behalf or any of the PayPal services or any website or service linked to

our websites, software or any of the PayPal services; (4) glitches, bugs, errors, or

inaccuracies of any kind in our websites, software, systems (including any networks and

servers used to provide any of the PayPal services) operated by us or on our behalf or any

of the PayPal services or in the information and graphics obtained from them; (5) the

content, actions, or inactions of third parties; (6) a suspension or other action taken with

respect to your Balance Account; or (7) your need to modify your practices, content, or

behavior, or your loss of or inability to do business, as a result of changes to these terms

and conditions or PayPal’s policies.

Disclaimer of Warranty and Release

No warranty

The PayPal services are provided “as-is” and without any representation or warranty,

whether express, implied or statutory. PayPal specifically disclaims any implied

warranties of title, merchantability, fitness for a particular purpose and non-

infringement.

PayPal does not have any control over the products or services provided by sellers who

accept PayPal as a payment method, and PayPal cannot ensure that a buyer or a seller you

are dealing with will actually complete the transaction or is authorized to do so. PayPal

does not guarantee continuous, uninterrupted or secure access to any part of the PayPal

services, and operation of our websites, software, or systems (including any networks and

servers used to provide any of the PayPal services) operated by us or on our behalf may

be interfered with by numerous factors outside of our control. PayPal will make

reasonable efforts to ensure that requests for electronic debits and credits involving bank

accounts, debit cards, credit cards, and check issuances are processed in a timely manner

but PayPal makes no representations or warranties regarding the amount of time needed

to complete processing because the PayPal services are dependent upon many factors

outside of our control, such as delays in the banking system or the U.S. or international

mail service. Some states do not allow the disclaimer of implied warranties, so the

foregoing disclaimers may not apply to you.

Release of PayPal

If you have a dispute with any other PayPal account holder, you release PayPal from any

and all claims, demands and damages (actual and consequential) of every kind and

nature, known and unknown, arising out of or in any way connected with such disputes.

In entering into this release you expressly waive any protections (whether statutory or

otherwise, for example, California Civil Code § 1542) that would otherwise limit the

coverage of this release to include only those claims which you may know or suspect to

exist in your favor at the time of agreeing to this release.

Agreement to Arbitrate

You and PayPal agree that any claim or dispute at law or equity that has arisen or may

arise between us will be resolved in accordance with the Agreement to Arbitrate

provisions set forth below. Please read this information carefully. Among other things it:

• Affects your rights and will impact how claims you and we have against each

other are resolved.

• Includes a Prohibition of Class and Representative Actions and Non-

Individualized Relief pursuant to which you agree to waive your right to

participate in a class action lawsuit against us.

• Requires you to follow the Opt-Out Procedure to opt-out of the Agreement to

Arbitrate by mailing us a written notice and the opt-out notice must be

postmarked no later than 30 days after the date you accept these terms and

conditions for the first time.

If a dispute arises between you and PayPal, acting as either a buyer or a seller, our goal is

to learn about and address your concerns. If we are unable to do so to your satisfaction,

we aim to provide you with a neutral and cost effective means of resolving the dispute

quickly. Disputes between you and PayPal regarding the PayPal services may be reported

to customer service online through the PayPal Help Center at any time, or by calling

(888) 221-1161 from Mon-Fri 5:00 AM to 10:00 PM PT and Sat-Sun 6:00 AM to 8:00

PM PT.

Agreement to Arbitrate

Our Agreement

You and PayPal

each agree that

any and all

disputes or

claims that have

arisen or may

arise between

you and PayPal,

including without

limitation federal

and state

statutory claims,

common law

claims, and those

based in contract,

tort, fraud,

misrepresentation

or any other legal

theory, shall be

resolved

exclusively

through final and

binding

arbitration, rather

than in court,

except that you

may assert claims

in small claims

court, if your

claims qualify

and so long as

the matter

remains in such

court and

advances only on

an individual

(non-class, non-

representative)

basis. This

Agreement to

Arbitrate is

intended to be

broadly

interpreted. The

Federal

Arbitration Act

governs the

interpretation and

enforcement of

this Agreement

to Arbitrate.

Prohibition of Class and Representative Actions and Non-

Individualized Relief

You and PayPal

agree that each of

us may bring

claims against

the other only on

an individual

basis and not as a

plaintiff or class

member in any

purported class

or representative

action or

proceeding.

Unless both you

and PayPal agree

otherwise, the

arbitrator(s) may

not consolidate

or join more than

one person’s or

party’s claims

and may not

otherwise preside

over any form of

a consolidated,

representative or

class proceeding.

Also, the

arbitrator(s) may

award relief

(including

monetary,

injunctive and

declaratory

relief) only in

favor of the

individual party

seeking relief and

only to the extent

necessary to

provide relief

necessitated by

that party’s

individual

claim(s). Any

relief awarded

cannot affect

other PayPal

customers.

Arbitration Procedures

Arbitration is

more informal

than a lawsuit in

court. Arbitration

uses a neutral

arbitrator or

arbitrators

instead of a judge

or jury, and court

review of an

arbitration award

is very limited.

However, the

arbitrator(s) can

award the same

damages and

relief on an

individual basis

that a court can

award to an

individual. The

arbitrator(s) also

must follow the

terms of these

terms and

conditions as a

court would. All

issues are for the

arbitrator(s) to

decide, except

that issues

relating to

arbitrability, the

scope or

enforceability of

this Agreement

to Arbitrate, or

the interpretation

of the Prohibition

of Class and

Representative

Actions and Non-

Individualized

Relief section

above, shall be

for a court of

competent

jurisdiction to

decide.

The arbitration

will be conducted

by the American

Arbitration

Association

(referred to as the

"AAA") under its

rules and

procedures, as

modified by this

Agreement to

Arbitrate. For all

claims in which

the value of the

relief sought is

$10,000 or less,

the AAA’s

Consumer

Arbitration

Rules, as

modified by this

Agreement to

Arbitrate, shall

apply without

exception. For all

other claims, the

AAA’s rules,

including, as

applicable, the

AAA’s

Consumer

Arbitration

Rules, as

modified by this

Agreement to

Arbitrate, shall

apply. The

AAA’s rules are

available at

www.adr.org. In

the event that the

AAA is

unavailable to

administer the

arbitration,

another

administrator

will be selected

by the parties or

by the court.

A party who

intends to seek

arbitration must

first send the

other party, by

certified mail, a

completed Notice

of Dispute. You

should send this

notice to PayPal

at: PayPal, Inc.,

Attn: Legal

Specialists, Re:

Notice of

Dispute, P.O.

Box 45950,

Omaha, NE

68145-0950.

PayPal will send

any notice to you

to the address we

have on file

associated with

your PayPal

account; it is

your

responsibility to

keep your

address up to

date. To be valid,

the Notice of

Dispute must

contain all

information

called for in the

Notice of Dispute

form, including

the email address

and phone

number

associated with

your PayPal

account, a

description of the

nature and basis

of the claims you

are asserting, and

the specific relief

sought.

If you and

PayPal are

unable to resolve

the claims

described in the

notice within 45

days after the

notice is received

by PayPal, you or

PayPal may

initiate

arbitration

proceedings. A

form for

initiating

arbitration

proceedings is

available on the

AAA’s website

at www.adr.org.

The arbitration

shall be held in

the county in

which you reside

or at another

mutually agreed

location. If the

value of the relief

sought is $10,000

or less, you or

PayPal may elect

to have the

arbitration

conducted by

telephone or

based solely on

written

submissions,

which election

shall be binding

on you and

PayPal subject to

the discretion of

the arbitrator(s)

to require an in-

person hearing, if

the

circumstances

warrant. In cases

where an in-

person hearing is

held, you and/or

PayPal may

attend by

telephone, unless

the arbitrator(s)

require

otherwise. Any

settlement offer

made by you or

PayPal shall not

be disclosed to

the arbitrator(s).

The arbitrator(s)

will decide the

substance of all

claims in

accordance with

applicable law,

including

recognized

principles of

equity, and will

honor all claims

of privilege

recognized by

law. The

arbitrator(s) shall

not be bound by

rulings in prior

arbitrations

involving

different PayPal

customers, but

is/are bound by

rulings in prior

arbitrations

involving the

same PayPal

customer to the

extent required

by applicable

law. The award

of the

arbitrator(s) shall

be final and

binding, and

judgment on the

award rendered

by the

arbitrator(s) may

be entered in any

court having

jurisdiction

thereof.

Costs of Arbitration

Payment of all

filing,

administration,

and arbitrator

fees will be

governed by the

AAA’s rules,

unless otherwise

stated in this

Agreement to

Arbitrate. If the

value of the relief

sought is $10,000

or less, at your

request, PayPal

will pay all

filing,

administration,

and arbitrator

fees associated

with the

arbitration. Any

request for

payment of fees

by PayPal should

be submitted by

mail to the AAA

along with your

Demand for

Arbitration and

PayPal will make

arrangements to

pay all necessary

fees directly to

the AAA. If the

value of the relief

sought is more

than $10,000 and

you are able to

demonstrate that

the costs of

accessing

arbitration will

be prohibitive as

compared to the

costs of

accessing a court

for purposes of

pursuing

litigation on an

individual basis,

PayPal will pay

as much of the

filing,

administration,

and arbitrator

fees as the

arbitrator(s)

deem necessary

to prevent the

cost of accessing

the arbitration

from being

prohibitive. In

the event the

arbitrator(s)

determine the

claim(s) you

assert in the

arbitration to be

frivolous, you

agree to

reimburse PayPal

for all fees

associated with

the arbitration

paid by PayPal

on your behalf

that you

otherwise would

be obligated to

pay under the

AAA’s rules.

Severability

With the

exception of any

of the provisions

in the Prohibition

of Class and

Representative

Actions and Non-

Individualized

Relief section

above, if a court

decides that any

part of this

Agreement to

Arbitrate is

invalid or

unenforceable,

the other parts of

this Agreement

to Arbitrate shall

still apply. If a

court decides that

any of the

provisions in the

Prohibition of

Class and

Representative

Actions and Non-

Individualized

Relief section

above is invalid

or unenforceable

because it would

prevent the

exercise of a

non-waivable

right to pursue

public injunctive

relief, then any

dispute regarding

the entitlement to

such relief (and

only that relief)

must be severed

from arbitration

and may be

litigated in court.

All other disputes

subject to

arbitration under

the terms of the

Agreement to

Arbitrate shall be

arbitrated under

its terms.

Opt-Out Procedure

If you are a new

PayPal customer,

you can choose

to reject this

Agreement to

Arbitrate by

mailing us a

written opt-out

notice. The opt-

out notice must

be postmarked no

later than 30 days

after the date you

accept these

terms and

conditions for the

first time. You

must mail the

opt-out notice to

PayPal, Inc.,

Attn: Litigation

Department,

2211 North First

Street, San Jose,

CA 95131.

For your

convenience, we

are providing an

opt-out notice

form you must

complete and

mail to opt out of

this Agreement

to Arbitrate. You

must complete

this form by

providing all the

information it

calls for,

including your

name, address,

phone number,

and the email

address(es) used

to log in to the

PayPal

account(s) to

which the opt-out

applies. You

must sign the

opt-out notice for

it to be effective.

This procedure is

the only way you

can opt out of the

Agreement to

Arbitrate. If you

opt out of this

Agreement to

Arbitrate, all

other parts of the

terms and

conditions will

continue to

apply. Opting out

of this

Agreement to

Arbitrate has no

effect on any

previous, other,

or future

arbitration

agreements that

you may have

with us.

Future Amendments to this Agreement to Arbitrate

Notwithstanding

any provision in

the terms and

conditions to the

contrary, you and

we agree that if

we make any

amendment to

this Agreement

to Arbitrate

(other than an

amendment to

any notice

address or

website link

provided herein)

in the future, that

amendment shall

not apply to any

claim that was

filed in a legal

proceeding

against PayPal

prior to the

effective date of

the amendment.

The amendment

shall apply to all

other disputes or

claims governed

by this

Agreement to

Arbitrate that

have arisen or

may arise

between you and

PayPal. We will

notify you of

amendments to

this Agreement

to Arbitrate by

posting the

amended terms

www.paypal.com

at least 30 days

before the

effective date of

the amendments

and by providing

notice through

email. If you do

not agree to these

amended terms,

you may close

your PayPal

account within

the 30-day period

and you will not

be bound by the

amended terms.

Intellectual Property

PayPal’s trademarks

"PayPal.com," "PayPal," and all logos related to the PayPal services are either trademarks

or registered trademarks of PayPal or PayPal’s licensors. You may not copy, imitate,

modify or use them without PayPal’s prior written consent. In addition, all page headers,

custom graphics, button icons, and scripts are service marks, trademarks, and/or trade

dress of PayPal. You may not copy, imitate, modify or use them without our prior written

consent. You may use HTML logos provided by PayPal for the purpose of directing web

traffic to the PayPal services. You may not alter, modify or change these HTML logos in

any way, use them in a manner that mischaracterizes PayPal or the PayPal services or

display them in any manner that implies PayPal’s sponsorship or endorsement. All right,

title and interest in and to the PayPal websites, any content thereon, the PayPal services,

the technology related to the PayPal services, and any and all technology and any content

created or derived from any of the foregoing is the exclusive property of PayPal and its

licensors.

License grants, generally

If you are using PayPal software such as an API, developer’s toolkit or other software

application, which may include software provided by or integrated with software,

systems or services of our service providers, that you have downloaded or otherwise

accessed through a web or mobile platform, then PayPal grants you a revocable, non-

exclusive, non-sublicensable, non-transferable, royalty-free limited license to access

and/or use PayPal’s software in accordance with the documentation accompanying such

software. This license grant applies to the software and all updates, upgrades, new

versions and replacement software. You may not rent, lease or otherwise transfer your

rights in the software to a third party. You must comply with the implementation, access

and use requirements contained in all documentation accompanying the PayPal services.

If you do not comply with implementation, access and use requirements you will be

liable for all resulting damages suffered by you, PayPal and third parties. PayPal may

update or discontinue any software upon notice to you. While PayPal may have (1)

integrated certain third-party materials and technology into any web or other application,

including its software, and/or (2) accessed and used certain third-party materials and

technology to facilitate providing you with the PayPal Services, you have not been

granted and do not otherwise retain any rights in or to any such third-party materials. You

agree not to modify, alter, tamper with, repair, copy, reproduce, adapt, distribute, display,

publish, reverse engineer, translate, disassemble, decompile or otherwise attempt to

create any source code that is derived from the software or any third-party materials or

technology, or otherwise create any derivative works from any of the software or third-

party materials or technology. You acknowledge that all rights, title and interest to

PayPal’s software are owned by PayPal and any third-party materials integrated therein

are owned by PayPal’s third-party service providers. Any other third-party software

application you use on the PayPal websites is subject to the license you agreed to with the

third party that provides you with this software. You acknowledge that PayPal does not

own, control nor have any responsibility or liability for any such third-party software

application you elect to use on any of our websites, software and/or in connection with

the PayPal services.

License grant from you to PayPal; intellectual property warranties

PayPal does not claim ownership of the content that you provide, upload, submit or send

to PayPal. Nor does PayPal claim ownership of the content you host on third-party

websites or applications that use PayPal services to provide payments services related to

your content. Subject to the next paragraph, when you provide content to PayPal or post

content using PayPal services, you grant PayPal (and parties that we work with) a non-

exclusive, irrevocable, royalty-free, transferable, and worldwide license to use your

content and associated intellectual property and publicity rights to help us improve,

operate and promote our current services and develop new ones. PayPal will not

compensate you for any of your content. You acknowledge that PayPal’s use of your

content will not infringe any intellectual property or publicity rights. Further, you

acknowledge and warrant that you own or otherwise control all of the rights of the

content you provide, and you agree to waive your moral rights and promise not to assert

such rights against PayPal.

License grant from sellers to PayPal

Notwithstanding the provisions of the prior paragraph, if you are a seller using the PayPal

services to accept payments for goods and services, you hereby grant PayPal and its

affiliates a worldwide, non-exclusive, transferable, sublicensable (through multiple tiers),

and royalty-free, fully paid-up, right to use and display publicly, during the term of these

terms and conditions, your trademark(s) (including but not limited to registered and

unregistered trademarks, trade names, service marks, logos, domain names and other

designations owned, licensed to or used by you) for the purpose of (1) identifying you as

a merchant that accepts a PayPal service as a payment form, and (2) any other use to

which you specifically consent.

Miscellaneous

Assignment

You may not transfer or assign any rights or obligations you have under these terms and

conditions without PayPal’s prior written consent. PayPal may transfer or assign these

terms and conditions or any right or obligation under these terms and conditions at any

time.

Business Days

“Business Day(s)” means Monday through Friday, excluding holidays when PayPal’s

offices are not considered open for business in the U.S. Holidays include New Year’s

Day (January 1), Martin Luther King, Jr.’s Birthday (the third Monday in January),

George Washington’s Birthday (the third Monday in February), Memorial Day (the last

Monday in May), Independence Day (July 4), Labor Day (the first Monday in

September), Columbus Day (the second Monday in October), Veterans Day (November

11), Thanksgiving Day (the fourth Thursday in November) and Christmas Day

(December 25). If a holiday falls on a Saturday, PayPal observes the holiday on the prior

Friday. If the holiday falls on a Sunday, PayPal observes the holiday on the following

Monday.

Consumer fraud warning

We’re always looking for ways to help keep you even more secure. So stay on the

lookout for some of these common scams:

• Spoofing: a scammer sends forged or faked electronic documents or emails

falsely claiming to be PayPal or coming from PayPal but asks you to send money

outside your Balance Account.

• Relative in Need: a scammer impersonates a family member (commonly

grandchildren) and claims there is an emergency requiring you to send money.

• Lottery or Prize: a scammer informs you that you’ve won a lottery or prize and

must send money in order to claim it.

• Debt Collection: a scammer impersonates a debt collector and induces you to send

money using threats or intimidation.

• Employment Related: a scammer instructs you to send money in connection with

a fraudulent offer of employment.

Always use common sense when sending money. If something sounds too good to be

true, it probably is. Only send money for yourself and not for others. Please let us know

immediately if you believe someone is trying to scam or defraud you by contacting us.

Dormant accounts

If you do not log in to your Balance Account for two or more years, PayPal may close

your Balance Account and send any funds in the account to your primary address (if we

have verified the required identifying information that you have provided to us) or, if

required, escheat (send) those funds to your state of residency. PayPal will determine

your state of residency based on the state listed in the primary address for your PayPal

account. If your address is unknown or registered in a foreign country, the funds in your

Balance Account will be escheated to the State of Delaware. Where required, PayPal will

send you a notice prior to escheating any funds in your Balance Account. If you fail to

respond to this notice, the balance in your Balance Account will be escheated to the

applicable state. If you would like to claim any escheated funds from the applicable state,

please contact the applicable state’s unclaimed property administrator.

Governing law

You agree that, except to the extent inconsistent with or preempted by federal law and

except as otherwise stated in these terms and conditions, the laws of the State of

Delaware, without regard to principles of conflict of laws, will govern these terms and

conditions and any claim or dispute that has arisen or may arise between you and PayPal.

Identity authentication

You authorize PayPal, directly or through third parties, to make any inquiries we consider

necessary to verify your identity. This may include:

• asking you for further information, such as your date of birth, a taxpayer

identification number, your physical address and other information that will allow

us to reasonably identify you;

• requiring you to take steps to confirm ownership of your email address or

financial instruments;

• ordering a credit report from a credit reporting agency, or verifying your

information against third-party databases or through other sources; or

• requiring you to provide your driver’s license or other identifying documents.

Anti-money laundering and counter-terrorism financing laws may require that PayPal

verify the required identifying information if you use certain PayPal services. PayPal

reserves the right to close, suspend, or limit access to your Balance Account and/or the

PayPal services in the event that, after reasonable enquiries, we are unable to obtain

information about you required to verify your identity.

PayPal is only a payment service provider

We act as a payment service provider only. We do not:

• Act as an escrow agent with respect to any funds kept in your Balance Account;

• Act as your agent or trustee;

• Enter into a partnership, joint venture, agency or employment relationship with

you;

• Guarantee the identity of any buyer or seller;

• Determine if you are liable for any taxes; or

• Unless otherwise expressly set out in these terms and conditions, collect or pay

any taxes that may arise from your use of our services.

Privacy

Protecting your privacy is very important to us. Please review our Privacy Statement in

order to better understand our commitment to maintaining your privacy, as well as our

use and disclosure of your information.

State disclosures

In addition to reporting complaints against PayPal directly to PayPal as described above,

if you are a California resident, you may report complaints to the California Department

of Business Oversight by mail at Department of Business Oversight, Attn: Consumer

Services, 1515 K Street, Suite 200, Sacramento, CA 95814 or online through its website

at http://www.dbo.ca.gov/Consumers/consumer_services.asp. The California Department

of Business Oversight offers assistance with its complaint form by phone at 866-275-

2677. If you are a California resident, you have a right to receive communications about

your PayPal account and the PayPal services by email. To make such a request, send a

letter to PayPal to: PayPal, Inc., Attention: Legal Department, 2211 North First Street,

San Jose, California 95131), include your email address, and your request for that

information by email.

Florida residents may contact the Florida Department of Financial Services in writing at

200 East Gaines Street, Tallahassee, Florida, 32399, or by telephone at 1-800-342-2762.

Translation of agreement

Any translation of these terms and conditions is provided solely for your convenience and

is not intended to modify the terms. In the event of a conflict between the English version

these terms and conditions and a version in a language other than English, the English

version shall control.

Unlawful internet gambling notice

Restricted transactions as defined in Federal Reserve Regulation GG are prohibited from

being processed through your Balance Account or your relationship with PayPal.

Restricted transactions generally include, but are not limited to, transactions in which

credit, electronic fund transfers, checks, or drafts are knowingly accepted by gambling

businesses in connection with unlawful Internet gambling.

Your use (as a seller) of personal data; Data protection laws

If you (as a seller) receive personal data about another PayPal customer, you are subject

to and must comply with the data protection terms set forth in the PayPal Account User

Agreement, which data protection terms also extend to your use of the PayPal services

provided pursuant these terms and conditions.

Exhibit 1

PayPal Balance Long Form Disclosure

All fees

Amount

Details

Spending or sending money

International transaction

(sending money to PayPal accounts

outside the U.S.)

5% (minimum $0.99 fee;

maximum $4.99 fee)

There’s a fee

when you

send money

to friends or

family

outside the

U.S. using

your Balance

Account

balance.

If you’re

sending in a

foreign

currency, the

fee is a

comparable

amount in

that currency.

Adding money to your balance

Cash reload

$3.00 - $3.95

There’s a fee

of up to

$3.95 when

you add cash

to your

Balance

Account

balance using

the PayPal

app at

participating

stores.

Amount

varies by

store. Find a

participating

store near

you.

Check reload

(faster check loads, payroll and

government checks)

1.00%

(minimum $5 fee)

There’s a

1.00% fee

(with a

minimum fee

of $5.00)

when you

choose to add

payroll or

government

checks (with

pre-printed

signature) to

your PayPal

Balance

account. No

fee if your

check can’t

be added.

Check reload

(faster check loads, all other accepted

check types)

5.00% (minimum $5 fee)

There’s a

5.00% fee

(with a

minimum fee

of $5.00)

when you

choose to add

non-payroll

and non-

government

checks in

minutes

using the

PayPal app.

No fee if

your check

can’t be

added.

Transferring money from your balance

Electronic withdrawal (Instant Transfer)

1.75%

(minimum $0.25 fee; maximum

$25 fee)

There’s a fee

to transfer

money from

your Balance

Account to

your eligible

linked bank

account or

debit card

with the

Instant

Transfer

option. The

money is

typically

available in

minutes.

Paper checks

$1.50

There’s a fee

to have a

paper check

mailed to

you.

Using the PayPal Debit Mastercard (optional)

ATM withdrawal (out-of-network)

$0.50 - $2.50

There’s a fee

for non-

MoneyPass

ATM

withdrawals

in the U.S.

Fee amount

varies by

ATM owner.

You may be

charged an

additional

amount by

the ATM

owner even if

you don’t

complete a

transaction.

ATM international withdrawal

$2.50

There’s a fee

for non-U.S.

ATM

withdrawals.

It applies

even if the

transaction

doesn’t need

any currency

conversion.

A 2.50%

international

transaction

fee described

below also

applies to

international

ATM

withdrawals.

You may be

charged an

additional

amount by

the ATM

owner even if

you don’t

complete a

transaction.

International transaction

2.50%

There’s a

foreign

transaction

fee when you

use your

PayPal Debit

Card to make

purchases or

withdrawals

at stores or

ATMs

outside the

U.S. This fee

applies even

when there’s

no currency

conversion.

Teller withdrawal

(bank and other financial institutions)

$3.00

There’s a fee

when you get

cash back at

participating

bank

branches or

other

financial

institutions.

The fee is

charged

when you

sign for your

cash.

Over-the-counter cash withdrawal

(Walmart)

$3.00

There’s a fee

when you get

cash back at

a Walmart

Customer

Service

counter or

MoneyCenter

using your

PayPal Debit

Card. The fee

is charged

when you

sign for your

cash.

Cash reload

$3.00 - $4.95

There’s a fee

to add cash

to your

Balance

Account

balance using

your PayPal

Debit Card at

participating

stores. Fee

amount

varies by

store. Find a

participating

store near

you.

Using the PayPal Business Debit Card (optional)

ATM withdrawal

(in-network and out-of-network)

$1.50

This fee is

charged for

ATM

withdrawals

in the U.S.

(plus any

amounts

charged by

the ATM

owner). You

may be

charged an

additional fee

by the ATM

owner even if

you don’t

complete a

transaction.

ATM international withdrawal

$1.50

There’s a fee

for non-U.S.

ATM

withdrawals.

It applies

even if the

transaction

doesn’t need

any currency

conversion.

A 1.00%

international

transaction

fee described

below also

applies to

international

ATM

withdrawals.

You may be

charged an

additional

amount by

the ATM

owner even if

you don’t

complete a

transaction.

International transaction

1.00%

There’s a

foreign

transaction

fee when you

use your

PayPal

Business

Debit Card to

make

purchases or

withdrawals

at stores or

ATMs

outside the

U.S. This fee

applies even

when there’s

no currency

conversion.

Teller withdrawal

(bank and other financial institutions)

$3.00

There’s a fee

when you get

cash back at

participating

bank

branches or

other

financial

institutions.

The fee is

charged

when you

sign for your

cash.

Over-the-counter cash withdrawal

(Walmart)

$3.00

There’s a fee

when you get

cash back at

a Walmart

Customer

Service

counter or

MoneyCenter

using your

PayPal

Business

Debit Card.

The fee is

charged

when you

sign for your

cash.

Cash reload

$3.00 - $4.95

There’s a fee

to add cash

to your

Balance

Account

balance using

your PayPal

Business

Debit Card at

participating

stores. Fee

amount

varies by

store. Find a

participating

store near

you.

Third-party digital wallets (optional)

International transaction

(Google Pay and Samsung Pay features)

2.50%

There’s a foreign

transaction fee to use

PayPal in Google Pay

and Samsung Pay to

make a purchase from

a non-U.S. merchant.

This fee applies even

when there’s no

currency conversion.

Cryptocurrencies

Buying or selling a cryptocurrency:

$1.00 – $4.99

$5.00 – $24.99

$25.00 – $74.99

$75.00 – $200.00

$200.01 – $1000.00

$1000.01+

$0.49

(minimum fee)

$0.99

$1.99

$2.49

1.80%

1.50%

There’s a fee for

buying or selling

cryptocurrencies. Fee

will vary based on

purchase or sale

amount.

Your cash funds are FDIC insured only if you have a PayPal Debit Card, have enrolled in

Direct Deposit, or have bought cryptocurrency. Any funds you hold in a business account

are not FDIC insured.

No overdraft/credit feature.

North First Street, San Jose, CA 95131, or online at

paypal.com/us/smarthelp/contact-us.

For general information about prepaid accounts, visit cfpb.gov/prepaid.

If you have a complaint about a prepaid account, call the Consumer Financial Protection

Bureau at 1-855-411-2372 or visit cfpb.gov/complaint.