Wi-Fi Connection / Troubleshooting

The TRITON-D8 and APOLLO-D8 diagnostic tools

have Wi-Fi connection capability, however the

connection is solely dedicated to the Snap-on Web

Services Network.

Connecting to the Snap-on Web Services Network

allows you:

• To use Repair Information applications

(e.g. Intelligent Diagnostics, SureTrack

, Tire and

Wheel Service, Oil Specs and Resets, etc)

Note:

Repair Information applications are optional, not

available on all models or in all markets, and vary by model.

• Receive important product messages.

These instructions describe how to:

• Check if Wi-Fi is on or off

• Check if Wi-Fi is connected to a network

• Turn on Wi-Fi and connect to a network

• Troubleshoot basic connection issues

Checking if Wi-Fi is On/Off

If the Wi-Fi indicator is displayed in the title bar,

Wi-Fi is on. If Wi-Fi is off, see Turning On Wi-Fi and

Connecting to a Network to turn it on and connect.

Checking if Wi-Fi is Connected

Check the Wi-Fi indicator in the title bar:

Turning On Wi-Fi and Connecting to a

Network

1. From the Home screen, select Tools > Settings >

Configure Wi-Fi.

2. Select the Wi-Fi icon to turn Wi-Fi on.

The Wi-Fi icon will change to , indicating

Wi-Fi is on.

3. Select your wireless network from the list (typical list

shown below), then select Connect.

Notes:

•

A password is required when choosing a protected

network. Enter the password using the onscreen

keyboard and select the a icon to continue.

• Networks with a proxy, challenge page, or that

require the user to accept terms of usage are not

supported.

• Wi-Fi performance varies depending on your

wireless network equipment and ISP.

Troubleshooting

The following troubleshooting information is not

inclusive and is meant as a guide only. Other issues and

solutions may arise that are not stated here. See the

diagnostic tool user manual for additional information.

Router Information

Router compatibility and setup are important factors to

check when trying to determine connectivity problems.

Although the tools are factory tested, we cannot

guaranty its connectivity with your specific equipment.

There may be some situations that require your time for

router connection troubleshooting and/or additional

consultation and equipment. Snap-on Incorporated is

not responsible for any costs incurred for any additional

equipment, labor or consultation charges or any other

costs that may result from correcting non-connectivity

issues with this device.

1 to 3 bars - Wi-Fi is on and connected.

No bars - No signal / out of range. See

Troubleshooting

Flashing - Wi-Fi is on,

but not connected.

See Troubleshooting

Wi-Fi On Wi-Fi O

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Wi-Fi Connection / Troubleshooting

TRITON-D8

and APOLLO-D8™

Wi-Fi Connection / Troubleshooting TRITON-D8® and APOLLO-D8™

Check Router Settings

Verify the following router settings BEFORE you begin

troubleshooting a non-connectivity or “No Connection”

problem. After each check, make any corrections as

necessary then retest for connectivity. Contact your IT

administrator or ISP for assistance.

1. Check your router connection and if applicable, the

remote wireless access point connection.

2. Clear saved Wi-Fi networks, see Clearing Wi-Fi

Networks.

3. Verify:

a. Router is configured to use Dynamic Host

Configuration Protocol (DHCP), not a static IP

address.

b. Router and/or settings for this device are

configured to 2.4GHz. 5GHz is not supported.

c. Router is configured to B/G and/or N standard

wireless networks. See your router "User

Guide" for setup, connection and

troubleshooting procedures.

4. Check for router firmware and update to current

version, if applicable.

5. Restart or reset the router. See your router "User

Guide" for procedures.

6. Connect to a different router.

Clearing Wi-Fi Networks

1. Select the Wi-Fi network that you are trying to

connect to.

The Wi-Fi Summary page displays.

2. Select FORGET.

The Wi-Fi Configuration menu displays.

3. Repeat steps (1) and (2) for ALL saved Wi-Fi

networks.

4. Once all saved Wi-Fi networks have been deleted

(forgotten) turn off the diagnostic tool.

5. Turn on the diagnostic tool and connect to the

desired Wi-Fi network..

Troubleshooting Chart

Problem Possible Cause Corrective Action

Wi-Fi is on, but not

connecting.

Repair Information

Applications

(e.g. Intelligent

Diagnostics, Oil Specs

and Resets) are not

available

Not connecting to a

network

1. Check Wi-Fi signal strength, see Wi-Fi connection drops off or

disconnects intermittently (below)

2. From the Home screen, select Tools > Settings > Configure Wi-Fi and

then clear saved Wi-Fi networks, see Clearing Wi-Fi Networks.

3. If still not connecting after clearing the saved Wi-Fi networks, see Wi-Fi

troubleshooting “Connection Tests” in the diagnostic tool user manual for

details.

Access has expired Contact your sales representative.

Access may be

temporarily unavailable

Try to access the applications at a later time as updates may be in process.

Wi-Fi connection

drops off or

disconnects

intermittently

Wi-Fi signal strength

insufficient

Check Wi-Fi signal strength - out of range or interference. Move closer (within

50 Ft. (15 M) or into a direct open sight-line of the router or if applicable,

remote wireless access point. Eliminate interference from overhead lights,

windows, walls, other wireless devices, metal objects and devices that emit

electrostatic discharge.

Zero bars indicates no Wi-Fi signal

Three bars indicates full strength Wi-Fi signal

Router overloaded Disconnect/disable other Wi-Fi devices connected to the router.