Corporate User Registration
and Bulk Complaint Logging
process Via Citizens Portal
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Index
1. Customer Registration and Portal User Creation Process
2. Bulk Complaint Registration Process
3. Bulk Complaint Log History View
4. MIS Reports available for the Corporate Customer
TCS confidential
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1.a) Customer Registration
• India Post Citizens Portal provides facility to book bulk complaint online. Users can
register on portal with their customer id and contract numbers. Users will be
required to login to portal to register bulk complaint.
Prerequisites: User must have a contract with DOP to avail this service.
• Steps to register customer on CSI Portal
• Go to India post home page click on Register > Corporate
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Figure 1. Customer Registration
• Enter customer id and select the customer type.
• Enter the contract number and click on add.
• Click on submit button.
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Figure 2. Create Portal User
• To create portal user enter user id and click on Check availability. If the user id is
available then select the contract, enter details and click on Register. User also have the
option to subscribe for eNews letter.
1. b) Create Portal User
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• Message with user id will be displayed on screen. The Activation link along with one time password will
be sent to the registered email address. Click on the URL to activate the account.
• After clicking on activation url, the account will be activated.
Figure 3. Customer Registration Complete
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2. Corporate Complaint Registration Facility
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Corporate User can register complaint in bulk by using corporate complaint facility.
User can provide the details in predefined excel template and upload it on India Post
portal.
Prerequisites:
• User must have logged in to Portal with valid credentials.
• User must have a valid excel template filled with transaction number, article
number and other information to raise a bulk complaint.
Navigation -> Help and Support > Customer Complaints >Corporate Complaints
Figure 4: Bulk Complaint Excel
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Figure 5: Corporate Complaint Requested
• Enter email id and upload the filled template.
• On successful submission request will be raised for complaint registration and user will
provided with reference number.
• Mail will be sent to the email id provided having details of complaint registered.
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Data will flow to the CRM and the corresponding complaints to the article
number will be raised in the system. User will receive the Excel file
containing the Complaint Number or equivalent response in the mail Id
provided while raising the Corporate Complaints.
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Figure 6: Sample Email
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3. Bulk Complaint Log History View
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• User can View all the bulk compliant by visiting Bulk complaint history Page.
• Navigation: Help and Support > Customer Complaints > Corporate complaint Report
• Page will show last 10 records by default .User can view the specific record by entering
reference number and clicking on search button.
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Figure 7: Corporate Complaint Bulk History
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• To view the status of particular request ,click on the Reference number
.which will populate a pop-up having details of that request.
• User can export response to excel.
Figure 8: Corporate Complaint Bulk History
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4. Bulk Complaint MIS Report
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• User can view the MIS report on the basis of reference Number .
Navigation: Help and Support > Customer Complaints > Corporate complaint MIS Report.
• User can search either by entering reference number or by start date and end date.
Figure 9: Corporate Complaint MIS Report
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Figure 10: Corporate Complaint MIS Report
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• To view the MIS report, click on reference number it will redirect to a new page with
complete MIS report.
• To export the report, click on export to Excel button.
