eBay
Connect
2023
eBay International
Shipping
Meghna Rao Gangavati
Sr Product Manager, Shipping
eBay International Shipping
About eBay International Shipping
API listing experience
Our product roadmap
3 © 2023 eBay. All rights reserved.
Shipping internationally is
complex
Buyers
• Less than 50% of Big 3 inventory is available
internationally
• High shipping costs
• Unexpected customs and import costs
• Long and uncertain delivery times
Sellers
• Lack of inventory exposure to international buyers
• Too many service options, unfamiliar with export
process
• Higher seller fees internationally vs domestic
• Complicated and expensive returns process
4 © 2023 eBay. All rights reserved.
“Enable everyone on eBay to buy and sell things
globally without the need to think about
complexities of cross-border trade”
5 © 2023 eBay. All rights reserved.
Our value proposition is to
enable inventory availability,
eliminate seller friction, and
give buyers choice of delivery
Reimagines the international selling experience
making eBay the best exporting platform
because it is so simple it feels like a domestic
transaction.
Greater inventory visibility
Frictionless seller experience from
listing to customs
eBay manages international
shipping on behalf of sellers &
offers buyer’s choice
Simplified returns & Seller
protection on reputation
6 © 2023 eBay. All rights reserved.
eBay International Shipping streamlines the customer journey..
7 © 2023 eBay. All rights reserved.
..and brings multiple managed
programs (and their combined
benefits) under one umbrella
A frictionless experience for sellers auto-opted in,
international is as easy as domestic shipping
Buyers will benefit from increased inventory
availability, lower cost, and choice for duties/taxes
payment
eBay deals with all the friction (returns, claims,
exports compliance) and liability
Listing with eBay International
Shipping
8 © 2023 eBay. All rights reserved.
Ensure seller has opted-in (shipping preferences in account
settings).
• eBay will auto enroll based on seller criteria
Don't specify international shipping on listings, so
transaction can go through eBay International Shipping.
Applies to Business Policies as well
All listings are automatically processed for qualification
Use shipping exclusions to not sell the item internationally
(worldwide or to a specific location)
eBay International Standard Delivery migration
• Deprecation process began on 5/22
• Migration of seller’s eligible listings to eBay International
shipping in-progress
Our product roadmap
Nov-Dec
2022
DDP (Taxes and Duties paid)
Full returns solution (Sold-is-Sold)
Q1-Q2
2023
1.5M+ parcels delivered
Completed GSP seller migration
eBay International Standard
Delivery seller migration
Opened LA hub
Sep-Oct
2022
Open Beta
DDU (Taxes and Duties unpaid)
Upcoming
Simplified listing and exclusions
experience
Buyer choice on duties and taxes
Combined shipping
Improved tracking experience
