MINIMED
™
MOBILE APP
USER GUIDE
Contacts:
Africa:
Medtronic South Africa and Southern Africa
Oce Reception Tel:
+27(0) 11 260 9300
Diabetes: 24/7 Helpline:
0800 633 7867
Sub-Sahara 24/7 Helpline:
+27(0) 11 260 9490
Albania:
Net Electronics Albania
Tel: +355 697070121
Argentina:
Corpomedica S.A.
Tel: +(11) 4 814 1333
Medtronic Directo 24/7:
+0800 333 0752
Armenia:
Exiol LLC
Tel: +374 98 92 00 11
or +374 94 38 38 52
Australia:
Medtronic Australasia Pty. Ltd.
Tel: 1800 668 670
Bangladesh:
Sonargaon Healthcare Pvt Ltd.
Mobile: (+91)-9903995417
or (+880)-1714217131
Belarus:
Zarga Medica
Tel: +375 29 625 07 77
or: +375 44 733 30 99
Helpline: +74995830400
België/Belgique:
N.V. Medtronic Belgium S.A.
Tel: 0800-90805
Bosnia and Herzegovina:
Novopharm d.o.o. Sarajevo
Tel: +387 33 476 444
Helpline: 0800 222 33
Epsilon Research Intern. d.o.o.
Tel: +387 51 251 037
Helpline: 0800 222 33
Brasil:
Medtronic Comercial Ltda.
Tel: +(11) 2182-9200
Medtronic Directo 24/7:
+0800 773 9200
Bulgaria:
RSR EOOD
Tel: +359 888993083
Helpline: +359 884504344
Canada:
Medtronic Canada ULC
Tel: 1-800-284-4416 (toll free/sans frais)
Chile:
Medtronic Chile
Tel: +(9) 66 29 7126
Medtronic Directo 24/7:
+1 230 020 9750
Medtronic Directo 24/7 (From Santiago):
+(2) 595 2942
China:
Medtronic (Shanghai) Management Co.,
Ltd.
Landline: +86 800-820-1981
Mobile Phone: +86 400-820-1981
Calling from outside China:
+86 400-820-1981
Colombia:
Medtronic Latin America Inc. Sucursal
Colombia
Tel: +(1) 742 7300
Medtronic Directo 24/7 (Landline):
+01 800 710 2170
Medtronic Directo 24/7
(Cellular): +1 381 4902
Croatia:
Mediligo d.o.o.
Tel: +385 1 6454 295
Helpline: +385 1 4881144
Medtronic Adriatic d.o.o.
Helpline: +385 1 4881120
Česká republika:
Medtronic Czechia s.r.o.
Tel: +420 233 059 111
Non-Stop Helpline (24/7):
+420 233 059 059
Zákaznický servis (8:00 - 17:00):
+420 233 059 950
Danmark:
Medtronic Danmark A/S
Tel: +45 32 48 18 00
Deutschland:
Medtronic GmbH
Geschäftsbereich Diabetes
Telefon: +49 2159 8149-370
24-Stdn-Hotline: 0800 6464633
Eire:
Accu-Science Ltd.
Tel: +353 45 433000
España:
Medtronic Ibérica S.A.
Tel: +34 91 625 05 42
24 horas: +34 900 120 330
Estonia:
AB Medical Group Estonia Ltd
Tel: +372 6552310
Helpline: +372 5140694
Europe:
Medtronic Europe S.A. Europe,
Middle East and Africa HQ
Tel: +41 (0) 21-802-7000
France:
Medtronic France S.A.S.
Tel: +33 (0) 1 55 38 17 00
Hellas:
Medtronic Hellas S.A.
Tel: +30 210677-9099
Hong Kong:
Medtronic International Ltd.
Tel: +852 2919-1300
To order supplies: +852 2919-1322
24-hour helpline: +852 2919-6441
India:
India Medtronic Pvt. Ltd.
Tel: (+91)-80-22112245 / 32972359
Mobile: (+91)-9611633007
Patient Care Helpline: 1800 209 6777
Indonesia:
Medtronic International Ltd.
Tel: +65 6436 5090 or +65 6436 5000
Israel:
Medtronic
Tel (orders): +9729972440, option 3 + option 1
Tel (product support): +9729972440, option 2
Helpline: (17:00 – 08:00 daily/weekends –
Israel time): 1-800-611-888
Italia:
Medtronic Italia S.p.A.
Tel: +39 02 24137 261
Servizio assistenza tecnica:
N° verde: 800 60 11 22
Japan:
24 Hr. Support Line: +81-3-6776-0019
Kazakhstan:
Medtronic BV in Kazakhstan
Tel: +7 727 311 05 80 (Almaty)
+7 717 224 48 11 (Astana)
Круглосуточная линия поддержки:
8 800 080 5001
Kosovo:
Yess Pharma
Tel: +377 44 999 900
Helpline: +37745888388
Latin America:
Medtronic, Inc.
Tel: 1(305) 500-9328
Latvija:
RAL SIA
Tel: +371 67316372
Helpline (9am to 6pm): +371 29611419
Lithuania:
Monameda UAB
Tel: +370 68405322
Helpline: +370 68494254
Macedonia:
Alkaloid Kons Dooel
Tel: +389 23204438
Magyarország:
Medtronic Hungária Kft.
Tel: +36 1 889 0688
Malaysia:
Medtronic International Ltd.
Tel: +603 7946 9000
México:
Medtronic Servicios S. de R. L. de C.V.
Tel (México DF): +(11) 029 058
Tel (Interior): +01 800 000 7867
Medtronic Directo 24/7 (from México DF):
+(55) 36 869 787
Medtronic Directo 24/7:
+01 800 681 1845
Slovenská republika:
Medtronic Slovakia, s.r.o.
Tel: +421 26820 6942
HelpLine: +421 26820 6986
Sri Lanka:
Swiss Biogenics Ltd.
Mobile: (+91)-9003077499
or (+94)-777256760
Suomi:
Medtronic Finland Oy
Tel: +358 20 7281 200
Help line: +358 400 100 313
Sverige:
Medtronic AB
Tel: +46 8 568 585 20
Taiwan:
Medtronic (Taiwan) Ltd.
Tel: 02-21836000
Toll Free: +886-800-005285
Thailand:
Medtronic (Thailand) Ltd.
Tel: +662 232 7400
Türkiye:
Medtronic Medikal Teknoloji
Ticaret Ltd. Sirketi.
Tel: +90 216 4694330
Ukraine:
Med Ek Service TOV
Tel: +380 50 3311898
or: +380 50 4344346
Лінія цілодобової підтримки:
0 800 508 300
USA:
Medtronic Diabetes Global
Headquarters
24-Hour Technical Support:
+1-800-646-4633
To order supplies: +1-800-843-6687
United Kingdom:
Medtronic Ltd.
Tel: +44 1923-205167
Österreich:
Medtronic Österreich GmbH
Tel: +43 (0) 1 240 44-0
24 – Stunden – Hotline: 0820 820 190
Middle East and North Africa:
Regional Oce
Tel: +961-1-370 670
Montenegro:
Glosarij d.o.o.
Tel: +382 20642495
Nederland, Luxembourg:
Medtronic B.V.
Tel: +31 (0) 45-566-8291
Gratis: 0800-3422338
New Zealand:
Medica Pacica
Phone: 64 9 414 0318
Free Phone: 0800 106 100
Norge:
Medtronic Norge A/S
Tel: +47 67 10 32 00
Philippines:
Medtronic International Ltd.
Tel: +65 6436 5090 or +65 6436 5000
Россия:
ООО «Медтроник»
Tel: +7 495 580 73 77
Круглосуточная линия поддержки:
8 800 200 76 36
Polska:
Medtronic Poland Sp. z o.o.
Tel: +48 22 465 6934
Portugal:
Medtronic Portugal Lda
Tel: +351 21 7245100
Puerto Rico:
Medtronic Puerto Rico
Tel: 787-753-5270
Republic of Korea:
Medtronic Korea, Co., Ltd.
Tel: +82.2.3404.3600
Romania:
Medtronic Romania S.R.L
Tel: +40372188017
Helpline: +40 726677171
Schweiz:
Medtronic (Schweiz) AG
Tel.: + 41 (0) 31 868 0160
24-Stunden-Hotline: 0800 633333
Serbia:
Epsilon Research International d.o.o.
Tel: +381 113115554
Medtronic Serbia D.o.o.
Helpline: +381 112095900
Singapore:
Medtronic International Ltd.
Tel: +65 6436 5090 or +65 6436 5000
Slovenija:
Zaloker & Zaloker d.o.o.
Tel.: +386 1 542 51 11
24-urna tehnična pomoč:
+386 51316560
Contents
Introduction ....................................................................... 5
Overview .......................................................................... 5
Compatible MiniMed™ insulin pump systems .............................................. 5
Compatible mobile devices ............................................................ 5
User safety ........................................................................ 5
Indications ......................................................................... 5
Contraindications ................................................................... 6
Warnings .......................................................................... 6
Precautions ........................................................................ 6
Security precautions ................................................................. 6
Assistance ......................................................................... 7
How to use this guide ............................................................... 7
MiniMed™ Mobile app setup ......................................................... 7
Downloading the MiniMed™ Mobile app ................................................. 7
Opening the MiniMed™ Mobile app for the rst time ........................................ 7
Log in to CareLink™ software ........................................................... 8
Setting up the MiniMed™ Mobile app .................................................... 8
Pump compatibility .................................................................. 8
Pair the MiniMed™ insulin pump with the compatible mobile device during initial setup ............ 8
Notication settings ................................................................. 9
Using the MiniMed™ Mobile app ..................................................... 10
Home screen ....................................................................... 10
Status area ......................................................................... 11
Status messages .................................................................... 11
Active insulin ....................................................................... 11
SG value ........................................................................... 11
Trend arrows ....................................................................... 12
Status icons on the Home screen ....................................................... 12
Banners ........................................................................... 12
Time in range ....................................................................... 12
Graph ............................................................................. 13
Menu ............................................................................. 15
System status icons .................................................................. 15
MiniMed™ Mobile app status icons ...................................................... 15
Pump system status icons ............................................................. 16
Notications ....................................................................... 18
Display options ..................................................................... 18
Pair device ......................................................................... 19
Sync to CareLink™ feature ............................................................. 19
3
Giving a care partner access to your CareLink™ account ...................................... 20
Troubleshooting .................................................................. 20
First steps .......................................................................... 20
MiniMed™ Mobile app error messages ................................................... 20
MiniMed™ Mobile app status messages .................................................. 23
CareLink™ manual upload failed messages ................................................ 23
The MiniMed™ Mobile app drains my battery .............................................. 24
No SG value in the status area .......................................................... 24
The MiniMed™ Mobile app does not sync with my CareLink™ account .......................... 24
Icon table ........................................................................ 25
4
Introduction
Overview
The MiniMed™ Mobile app is an accessory for your compatible MiniMed™ insulin pump system. The app
provides a secondary display of data from your insulin pump on a compatible mobile device. The app is
available for Android™* (MMT-6101) and for iOS™* (MMT-6102) operating systems.
The app pairs with only one pump at a time. The app receives data from your insulin pump and automatically
sends data to your CareLink™ Personal account. You can turn o the Sync to CareLink™ feature as needed. You
can also use the Upload Now option to manually send the data at any time. The app shows up to 24 hours of
data received from your pump on a graph.
Note: The app does not show data if it cannot communicate with the pump.
The app also receives and shows alarms, alerts, messages, and reminders from the insulin pump system on your
compatible mobile device.
Note: The app sends and receives data only when the app is running on the compatible mobile device. The
app does not receive data from the pump if you force the app to close. Keep the app open or running in the
background.
Compatible MiniMed™ insulin pump systems
The MiniMed™ Mobile app is compatible with the following MiniMed™ insulin pumps with smart device
connectivity:
• MiniMed™ 700 insulin pump
• MiniMed™ 720G insulin pump
• MiniMed™ 740G insulin pump
• MiniMed™ 770G insulin pump
• MiniMed™ 780G insulin pump
Note: Not all compatible insulin pump systems are available in all regions.
Compatible mobile devices
The MiniMed™ Mobile app should only be used with supported mobile devices. Refer to your local Medtronic
website for information about compatible mobile devices and operating systems.
User safety
Indications
The MiniMed™ Mobile app is intended to provide a secondary display for a compatible MiniMed™ insulin
pump system on a suitable consumer electronic device for passive monitoring and to sync data to CareLink™.
The MiniMed™ Mobile app is not intended to replace the real-time display of continuous glucose monitoring
or insulin pump data on the primary display device (i.e., the insulin pump). All therapy decisions should be
based on the primary display device.
The MiniMed™ Mobile app is not intended to analyze or modify the continuous glucose monitor data or insulin
pump data that it receives. Nor is it intended to control any function of the connected continuous glucose
monitoring system or insulin pump. The MiniMed™ Mobile app is not intended to receive information directly
from the sensor or transmitter of a continuous glucose monitoring system.
5
Contraindications
The MiniMed™ Mobile app is not recommended for people whose vision or hearing does not allow recognition
of pump signals and alarms.
Warnings
Do not make any
conguration changes to the MiniMed™ Mobile app not expressly approved by Medtronic
Diabetes. Any unapproved change could interfere with your ability to operate the equipment or may cause
injury.
Dosing decisions should not be made based on this device. The user should follow instructions on the insulin
pump and continuous glucose monitoring (CGM) system.
Do not rely solely on the notications from the MiniMed™ Mobile app. Notications on your compatible mobile
device and notications sent to care partners may not occur as expected. Notications may not always be
noticeable on the app. Always rely on your pump for the notications.
Precautions
This device is not intended to replace self-monitoring practices as advised by a physician.
This MiniMed™ Mobile App User Guide does not list all precautions related to using the MiniMed™ insulin
pump systems. Refer to the MiniMed™ System User Guide.
The MiniMed™ Mobile app requires a compatible, functioning mobile device with a compatible iOS™* or
Android™* operating system.
Note: Using the app with your pump can aect the life of your insulin pump battery. For more information on
how to avoid excessive battery drain, see The MiniMed™ Mobile app drains my battery, page 24.
Security precautions
The MiniMed™ insulin pump system with smart device connectivity has been designed with security features
to help keep the system and its data secure. However, there are important steps to take to ensure the
compatible mobile device used with the MiniMed™ Mobile app is also secure.
To help keep the compatible mobile device secure, follow these instructions:
• Do not leave the compatible mobile device unattended.
• Enable a security lock on the compatible mobile device.
• When the compatible mobile device is not in use, lock it in a way that requires a PIN or biometric ID to be
entered in order to use it.
• Do not remove or interfere with the security features on the compatible mobile device.
• Do not attempt to modify the operating system, jailbreak or root the device.
• Keep the compatible mobile device operating system up to date, unless otherwise recommended by
Medtronic, and choose settings that let mobile applications automatically update.
• Use only the ocial application store, such as the Apple™* App Store™* or the Google Play™* store to get
all mobile applications used with the compatible mobile device.
• Do not click on links from email messages, web pages, or text messages received from an unknown or
untrusted source.
• Disable wireless functions such as Near Field Communication (NFC) and ANT+ when not in use.
• Avoid the use of unknown Wi-Fi™* networks or public Wi-Fi™* hotspots.
6
• Enable security protection, such as the use of a password and encryption, on your home Wi-Fi™* network
that the compatible mobile device connects to regularly.
Assistance
Contact information for assistance can be found in the MiniMed™ Mobile App User Guide and at
www.medtronicdiabetes.com/customer-support/international-contacts.
How to use this guide
This user guide helps you understand the setup and operation of the MiniMed™ Mobile app. For information
about using the compatible MiniMed™ insulin pump system or CareLink™ software, always refer to the
corresponding user guide.
To access the MiniMed™ Mobile App User Guide during the app setup, tap
on the screen. To access while
in the app, tap the Menu icon in the top left corner of the Home screen. In the Menu screen tap About, and then
User Guide.
The following table describes terms and conventions used in this guide.
Table 1. Terms and conventions
Convention Description
Bold text To indicate screen items and buttons. For example, “Tap Search to continue.”
Double-tap Tap the screen or button twice in rapid succession.
Pinch Touch the screen with two ngers and slide them toward each other.
Scroll Place one nger at or near the top or bottom edge of the screen and slide the
nger vertically across the screen without lifting the nger.
Stretch Touch the screen with two ngers and slide them away from each other.
Swipe Place one nger at or near the edge of the screen and quickly slide the nger
across the screen without lifting the nger.
Tap Tap your nger on an option on your device screen to select or activate it.
Note:
Provides additional helpful information.
MiniMed™ Mobile app setup
Downloading the MiniMed™ Mobile app
Search the Apple™* App Store™* or the Google Play™* store on your mobile device for the MiniMed™ Mobile
app. Download the app. This product should only be used with supported mobile devices. Refer to your local
Medtronic website for information about supported devices and operating systems.
Opening the MiniMed™ Mobile app for the rst time
1.
Tap the MiniMed™ Mobile app icon on your compatible mobile device.
2.
The next several screens show information about how the app works. Tap Next after you read each page.
7
Log in to CareLink™ software
A CareLink™ account Log in screen appears.
The compatible mobile device must be connected to the Internet and have the Bluetooth™* feature turned
on to sync with a CareLink™ account.
If you have a CareLink™ account:
1. Select your country.
2.
Tap Log in.
3. Enter your CareLink™ account username and password.
4.
Tap Log in.
If you do not have a CareLink™ account:
1. Select your country.
2.
Tap Create an Account. A window opens and shows instructions to sign up for a CareLink™ account.
3. Follow the instructions and sign up for a CareLink™ account.
4. Enter your CareLink™ account username and password.
5.
Tap Log in.
Setting up the MiniMed™ Mobile app
1. Read the End User License Agreement when it appears.
2.
Tap Agree. A
conrmation message appears on the screen.
3.
Tap Agree to conrm that you agree to the End User License Agreement.
A screen appears and shows what you need to set up the app. Tap Get started at the bottom of the screen to
set up the app.
Pump compatibility
1. Check for the symbol on the front of your pump. Only MiniMed™ insulin pumps with the symbol
have smart device connectivity.
2.
If your pump has smart device connectivity, tap Yes, my pump has the symbol.
If your pump does not have smart device connectivity, tap No, the symbol is not on my pump. A pump
without smart device connectivity is not compatible with the MiniMed™ Mobile app.
Pair the MiniMed™ insulin pump with the compatible mobile device during initial setup
1. Select the MiniMed™ pump model that you are using.
Note: If you are using an iOS™* operating system, a message may appear and ask permission to send you
notications. See Notication settings, page 9 for more information. If you do not let notications to be
sent, a second message may appear to remind you that notications must be turned on in the operating
system settings to successfully pair the pump with the compatible mobile device.
Note: If a message that the compatible mobile device is unable to connect to the servers appears, check
your Internet connection and tap Retry. If a connection still cannot be made, try again later. For more
information, see First steps, page 20.
8
Note: If you are using an iOS™* operating system, a message may appear and ask you to let the MiniMed™
Mobile app make data available to compatible devices when the app runs in the background. This is
necessary to keep the app updated with information from your pump.
If you do not let the app make data available to compatible devices, a second message may appear to
remind you that you must turn on Bluetooth™* for the app and the pump to communicate in the
background. Bluetooth™* can be turned on in the compatible mobile device Settings.
2. Follow the instructions shown on the screen to put the MiniMed™ insulin pump into pairing mode.
Note: On some compatible mobile devices, you will receive a Bluetooth™* Pairing Request. Tap Pair to
continue.
3. It takes a few moments to complete the pairing process, during which the app shows: Pairing....
4.
When pairing is complete, the app shows a screen that conrms that pairing was successful. Tap Next.
Note: If pairing fails, a message appears with instructions to follow before you try the pairing process
again. Follow these instructions and tap OK to try again.
5. The app shows a warning that dosing decisions should not be made based on this app. Read the warning
and then tap OK.
6.
Tap Agree to
conrm that you have read and understood the limitations of the app.
The Notications screen appears.
Notication settings
Notications are alarms, alerts, messages, and reminders from the MiniMed™ insulin pump that may require
your immediate attention.
Notications appear at the top of the Home screen:
When the app is not open on your screen, notications will appear in the same way that your compatible
mobile device shows notications from other apps. A notication shown while your compatible mobile device
is locked will look similar to this:
9
There are two notication settings you can control from the Notications screen:
•
Notications from pump: When this setting is turned on, alarms, alerts, messages, and reminders from
your pump will appear on both your pump and your compatible mobile device. Your compatible mobile
device must also have notications from the MiniMed™ Mobile app turned on. If either setting is turned o,
the notications will appear on your pump only.
•
Repeat notications: When this setting is turned on, notications repeat every minute on your
compatible mobile device until they are cleared on the pump or dismissed in the app. If this setting is
turned o, notications will not repeat on the compatible mobile device.
To turn
notications on or o:
1. Tap the toggle buttons to turn desired notications on or o.
Toggle on
Toggle o
2.
Tap Done at the bottom of the screen.
3. If you have turned on Notications, a message appears to remind you that alerts and alarms must always
be cleared on the pump. Tap OK.
You have now completed the initial setup of the app.
Note: Settings on compatible mobile devices and in the app
aect notications from the pump. It is strongly
recommended that you choose the following settings to receive notications:
• Allow notications from the app in the compatible mobile device settings.
• Turn o Do Not Disturb in the compatible mobile device settings. You will not hear a notication sound if
Do Not Disturb is turned on.
• Turn on notications in the app settings.
Warning: Do not rely solely on the notications from the MiniMed™ Mobile app. Notications on your
compatible mobile device and notications sent to care partners may not occur as expected. Notications may
not always be noticeable on the app. Always rely on your pump for the notications.
Using the MiniMed™ Mobile app
Home screen
The Home screen shows an overview of data received from the pump. The Home screen is divided into two
main areas: the status area and the graph. There is also a Menu button in the top left corner of the Home
screen.
10
Figure 1. Home screen
Status area
Glucose scale
Graph
Time scale
Menu
Active Insulin
mg/dL
Note: The display may vary based on your compatible mobile device and insulin pump model.
Note: If the MiniMed™ Mobile app has not been continuously running in the background on your compatible
mobile device, it may take a few seconds for information to appear when you open the app.
Status area
The status area shows the most current data that the pump has sent to the MiniMed™ Mobile app and status
messages that may require your attention. It shows your current SG value, trend arrows, active insulin, status
icons, and basal rate. The current data and status messages also appear on the Lock screen of your compatible
mobile device.
Status messages
Status messages are shown in the status area. Most status messages are messages from the pump. For
information about these messages, always refer to the MiniMed™ System User Guide.
Other messages refer specically to the status of the app itself. For a list of those messages and how to respond,
see MiniMed™ Mobile app status messages, page 23.
Active insulin
The Active Insulin is shown in the Status area. Active insulin is bolus insulin that has been delivered by the pump
and is still working to lower your BG levels. For more information about active insulin, see the MiniMed™ System
User Guide.
SG value
If you use CGM, the status area shows the most recent SG value received from the insulin pump. If the sensor
is turned
o on the pump, the MiniMed™ Mobile app shows the current active insulin amount where the SG
value is usually shown.
11
If a transmitter is paired with the pump, but an SG value cannot be shown in the app, a status message appears
in the status area instead.
Trend arrows
If you use CGM and the SG value is rising or falling, one, two, or three arrows appear on the Home screen. The
more arrows that are shown, the faster the SG value is rising or falling. For more information about the trend
arrows, see the MiniMed™ System User Guide.
Status icons on the Home screen
Icons may appear in the status area to inform you about the status of the MiniMed™ Mobile app or the paired
pump. You can tap on any status icon to see a message bubble that shows what the icon means. To close the
message bubble, tap on your screen anywhere other than the message bubble.
For more information about the app status icons, see MiniMed™ Mobile app status icons, page 15.
For more information about Status icons from the paired MiniMed™ insulin pump system, see Pump system
status icons, page 16.
Banners
The banners shown in the status area correspond with the banners shown on your pump. For more
information about the banner messages, refer to the MiniMed™ System User Guide.
Time in range
12
If you use CGM, you can access the Time in range graph by swiping left in the Status area on the Home screen.
The Time in range graph shows the percentage of time you spent in and out of a set SG range. This SG range
is preset in the MiniMed™ Mobile app and cannot be changed.
If you use mg/dL, the preset SG range is 70 to 180 mg/dL.
If you use mmol/L, the preset SG range is 3.9 to 10 mmol/L.
The orange section shows the percent of time that you spent above 180 mg/dL or 10 mmol/L during the past
24 hours.
The green section shows the percent of time that you spent between 70 and 180 mg/dL or 3.9 and 10 mmol/L
during the past 24 hours.
The red section shows the percent of time that you spent below 70 mg/dL or 3.9 mmol/L during the past 24
hours.
Your average SG reading is shown at the bottom of the screen.
A Not enough data message is shown if there is no sensor data for the past 24 hours.
Graph
The graph shows glucose values and event markers based on the data the app receives from the paired pump.
To navigate the graph:
• Swipe left or right over the graph to navigate through past and current data.
• Stretch and pinch to zoom in and out from the 1-hour view to a 24-hour view.
• Double-tap the graph to cycle through the various graph zoom levels (24 hr, 12 hr, 6 hr, 3 hr).
• Tap
to show your BG reading at that time.
• Tap to show your BG reading at that time. This BG reading was not sent for sensor calibration.
• Tap to show the carb count for the meal you entered.
• Tap to show the amount of bolus insulin delivered and which type of bolus was used.
• Tap anywhere on the screen to close the event details.
Glucose scale
The Glucose scale shows the range of glucose values. It appears along the right side of the graph. Double-tap
the Glucose scale to return to the current time.
Time scale
The Time scale shows the time for the selected period on the graph. The scale appears along the top of the
graph.
• If the time on your compatible mobile device does not match the time on the pump, the following icon
appears at the top of the graph with the message: Check pump time.
Note: The graph in the MiniMed™ Mobile app always shows pump data with the time displayed on the
pump.
•
Tap the Time scale on the graph to select a specic time. Information appears above the graph and shows
an event detail.
13
• If you change the time on your pump, a white dashed line is shown on the graph and the following icon
appears at the top of the graph.
SG trend
If you use CGM, the graph in the MiniMed™ Mobile app will show the SG trend that the SG graph on your pump
shows. The SG trend displays your past and present SG readings.
• Tap any point on the SG trend to see SG information. A vertical cursor appears on the graph where you tap.
• A graph information box appears. The graph information box shows the SG value and the time. If the graph
information box shows information from a dierent day than the current day, the box also shows the day.
The information in the box changes as you drag your nger along the graph.
• If no SG value is present for the selected time, the graph information box shows a message that indicates
why there is no SG value.
Note: The graph only shows data for the last 24 hours.
High and low SG limits
If you turn on high and low SG limits on the pump, the limits appear on the graph. The high limit line appears
in orange, and the low limit line appears in red.
Note: If the high and low SG limits are set on the pump, the high limit line and low limit line appear on the
MiniMed™ Mobile app. The high and low limit lines do not indicate that the High SG and Low SG alerts are
turned on.
The SG target range of 70 to 180 mg/dL or 3.9 to 10 mmol/L appears as a green band across the graph.
For more information about high and low SG limits, refer to the MiniMed™ System User Guide.
14
Menu
Figure 2. Menu screen
Pump
connection
Transmitter
connection
Pump battery
Reservoir
Sensor life
Transmitter battery
Tap on the Home screen to go to the Menu screen. The Menu screen shows the status of the insulin pump
system and paired devices. The Menu screen also gives you access to the Notications settings, Display
Options, Pair Device function, Sync to CareLink™ feature, and the About screen.
In the About screen, you will nd information about the MiniMed™ Mobile app and a link to open this user
guide in the app. See Notications, page 18; Display options, page 18; Pair device, page 19; and Sync to
CareLink™ feature, page 19 for more information about those screens and features.
Note: The app may show information dierently depending on the compatible mobile device and operating
system you use.
System status icons
The system status icons on the Menu screen show you the status of your pump and any additional paired
devices. The status icon appears on the Home screen, if any status needs attention.
Note: Although very similar, you may notice small dierences between the icons shown on the pump and the
icons shown in the app, depending on your pump model. Refer to the MiniMed™ System User Guide for more
information.
MiniMed™ Mobile app status icons
Blocked notications
The bell icon appears on the Home screen if the notications setting is turned o in the MiniMed™ Mobile app,
or if the notications setting is turned o in the operating system of the compatible mobile device. The bell
15
icon does not appear if notications are turned on, even if the Ringtone Volume on your compatible mobile
device is set to silent.
1. Tap the icon to display a message bubble that describes the issue.
2. Tap the blue link in the message bubble to navigate to the screen where you can update the appropriate
settings and allow notications.
Pump connection
The pump connection icon appears with a green check mark when the pump and the MiniMed™ Mobile app
are paired and successfully communicating. If communication between the app and the paired pump is lost,
the icon appears with a red X.
The pump connection icon appears on the Home screen if the app has lost communication with the pump.
For more information about what to do if the app has lost communication with the pump, see MiniMed™
Mobile app status messages, page 23
.
Pump system status icons
Note: Pump icons that are shown on the MiniMed™ Mobile app may appear slightly
dierent than they appear
on your insulin pump screen.
Calibration
If you use CGM, the MiniMed™ Mobile app shows the calibration icon on the Home screen. The color and the
appearance of the icon change as the time for the next required calibration approaches.
Tap the calibration icon to see when the next calibration is due.
The calibration icon with a question mark appears when the time until your next calibration is unavailable. The
calibration icon with the three dots appears when the system is not ready for a calibration.
Transmitter connection
If you use CGM, the transmitter connection icon appears in the Menu screen. The transmitter connection icon
appears with a green check mark when the sensor feature is on and your transmitter is successfully
communicating with your pump.
If the sensor feature is turned on but the transmitter has lost communication with the pump, the transmitter
connection icon appears with a red X and also appears on the Home screen.
The transmitter connection icon appears with a question mark when the transmitter-to-pump
communication status is unknown. This icon appears if the pump has lost communication with the MiniMed™
Mobile app or if the app is trying to receive sensor data from the pump.
16
Pump battery
The pump battery icon indicates the charge level of your pump battery. The icons look similar to what is on the
pump.
The pump battery icon appears on the Home screen when the battery charge is approximately 25% or less. The
icon is outlined in red when the pump battery is empty. The icon shows a battery outlined in blue and with a
question mark when the charge level of the pump battery is unavailable. This icon appears when the
MiniMed™ Mobile app and the pump have lost communication.
Transmitter battery
If you use CGM, the transmitter battery icon indicates the charge level of your transmitter battery. The icons
look similar to what is on the pump.
The transmitter battery icon appears on the Home screen when the battery charge is approximately 25% or
less. The icon is outlined in red when the transmitter battery is empty. The icon is outlined in blue with a
question mark when the charge level of the transmitter battery is unavailable. This icon appears if the pump
has lost communication with the MiniMed™ Mobile app or if the pump cannot communicate with the
transmitter.
Reservoir
The reservoir icon shows the approximate amount of insulin left in your reservoir. The icons look similar to what
is on the pump.
The reservoir icon appears on the Home screen when the reservoir has approximately 25% or less insulin
remaining. The icon is outlined in red when the reservoir is empty. The icon is outlined in blue with a question
mark when the amount of insulin left in your reservoir is unknown. This icon appears when the MiniMed™
Mobile app and the pump have lost communication.
Sensor life
If you use CGM, the sensor life icon indicates the number of days until the sensor expires. The icons look similar
to what is on the pump.
The sensor life icon appears on the Home screen when the sensor expires in less than 24 hours. The icon is red
when the sensor expires in 24 hours or less. When the sensor expires, the icon is outlined in red with a white
X. Tap on the icon to see how much time remains until the sensor expires.
17
The icon is outlined in blue with three dots when the time until the sensor expires is unknown. If the MiniMed™
Mobile app and the pump have lost communication, the icon is outlined in blue with a question mark.
Suspend by sensor
When using the Suspend before low or Suspend on low features, the suspend by sensor icon appears on the
MiniMed™ Mobile app screen. When the pump is suspended by the sensor, this icon ashes. When the
Suspend before low or Suspend on low feature is unavailable, this icon appears with a red X.
More information about pump system icons
For more information about status icons from the paired pump and how to respond to them, refer to the
MiniMed™ System User Guide.
Notications
The MiniMed™ Mobile app lets you receive alarms, alerts, reminders, and messages from your pump on your
compatible mobile device. For information about how to set your notication preferences in the app, see
Notication settings, page 9.
Warning: Do not rely solely on the
notications from the MiniMed™ Mobile app. Notications on your
compatible mobile device and notications sent to care partners may not occur as expected. Notications may
not always be noticeable on the app. Always rely on your pump for the notications.
All notications from the pump appear at the top of the Home screen.
Table 2.
Notication appearance
Notication Background color
Alarm red
Alert yellow
Message blue
Reminder gray
Note: Always clear notications on your pump. Dismissing a notication in the app does not clear it on the
pump. It is important that you promptly respond to all notications that appear on your pump.
Always refer to the MiniMed™ System User Guide for information about specic alarms, alerts, reminders, and
messages and how to respond to them.
Display options
When you rst set up the MiniMed™ Mobile app, your pump and the app may not have the same carb unit
setting. To set the carb unit in the app, tap on the Home screen and then tap Display Options. On the
Display Options screen, tap on the carb unit that you want to use. A blue check mark appears next to the carb
unit that is currently shown in the app.
For information about the carb unit displayed on the paired pump, always refer to the MiniMed™ System User
Guide.
Note: It is strongly recommended that you use the same carb unit setting on your pump and in the app.
18
Pair device
You may need to pair your pump with your compatible mobile device after the initial MiniMed™ Mobile app
setup, for example if you get a new pump.
To pair your pump with the compatible mobile device after initial setup:
1.
On the Menu screen, tap Pair Device.
2. A screen appears with options to pair the pump. Do one of the following:
•
Tap Pair new pump if you are pairing a new pump.
•
Tap Re-pair current pump if you are pairing a pump that was previously paired with the compatible
mobile device.
3. A screen appears and asks if the compatible mobile device was paired with a pump before. Do one of the
following:
•
If yes, tap Go to Settings and remove the pump from the device list. After removing the pump from
the device list, return to the app. Tap Next.
•
If no, tap Next.
4. A screen appears and asks if the pump was paired with a compatible mobile device before. Do one of the
following:
• If yes, follow the instructions on the MiniMed™ Mobile app screen to remove the compatible mobile
device from your pump, and then tap Next.
•
If no, tap Next.
5. A message appears and reminds you that your pump must be compatible. You must have the
Bluetooth™* wireless technology setting on your compatible mobile device turned on. Do one of the
following:
•
If it is turned on, tap Next.
•
If it is turned
o, go to your compatible mobile device settings and turn it on. Then tap Next.
6. Select the MiniMed™ pump model that you are using.
7. A message may appear on the app screen and ask permission to pair the pump with your compatible
mobile device. If this message appears, pair the pump.
8. When the pump and the compatible mobile device are paired, a message appears on the app screen. Tap
Done.
Sync to CareLink™ feature
The MiniMed™ Mobile app can sync data to CareLink™ software automatically or manually.
The Upload Now option lets you send data to your CareLink™ account to generate reports. This can be helpful
before you visit with your healthcare professional to ensure that the most current information is available
during your visit with them.
The automatic Sync to CareLink™ feature sends data from the app to your CareLink™ account approximately
every ve minutes. This feature also automatically sends data used to create CareLink™ reports approximately
every 24 hours. The information can be viewed online by you or a care partner on the CareLink™ website at
http://carelink.minimed.com.
Note: Your compatible mobile device must be connected to the Internet to send data to your CareLink™
account. If you use a cellular connection, your cellular provider data rates may apply.
19
Note: The app uploads data to CareLink™ only when the app is running on the compatible mobile device. The
app does not upload data to CareLink™ if you force the app to close. Keep the app open or running in the
background.
The Sync to CareLink™ feature default setting is set to on when you set up the app. If the Sync to CareLink™
feature is turned o, the app no longer automatically sends data to your CareLink™ account.
Giving a care partner access to your CareLink™ account
You can invite a family member, friend, or care partner to monitor your diabetes information in your CareLink™
account. For more information about how to use the Manage Care Partners feature to give another person
access to your information, see the CareLink™ User Guide.
Note: CareLink™ only sends
notications to care partners if CareLink™ receives data from the MiniMed™ Mobile
app. The app does not upload data to CareLink™ if you force the app to close. Keep the app open or running
in the background.
Troubleshooting
First steps
The MiniMed™ Mobile app is a secondary display system only. For information on pump and sensor alarms,
alerts, messages and reminders, see the MiniMed™ System or Sensor User Guide.
Always keep in mind that the information on the app may look dierent from user to user depending on which
compatible mobile device is paired.
If you are unable to resolve an issue after you follow the steps in the tables below, force the app to close and
then restart the app. If you still encounter an issue, restart your compatible mobile device and restart the app.
If you are using an Android™* operating system, you may need to try one or more of the following solutions:
• Set the correct date and time on the compatible mobile device.
• Enable Google™* services.
• Clear cache and data from Google™* services.
• Clear cache and data from the Google Play™* store.
• Update Google™* services.
• Install any pending operating system updates.
The following is a table of app messages. These messages are generated by the app itself, not the paired pump
or other system devices.
MiniMed™ Mobile app error messages
Table 3.
MiniMed™ Mobile app error messages and instructions
Error message Instructions
No Internet Connection
An Internet connection is needed to
open the app.
Please retry when an Internet connec‐
tion is available.
This message occurs during the initial setup of the app. The mobile
device must be connected to the Internet to open the app for the
rst time.
Connect the compatible mobile device to the Internet using a wire‐
less connection or enable cellular data for the app in the cellular data
settings on your compatible mobile device.
For information on how to manage cellular data settings on your
compatible mobile device, refer to the user guide for that device.
20
Table 3. MiniMed™ Mobile app error messages and instructions (continued)
Error message Instructions
If your compatible mobile device is connected to the Internet, the
CareLink™ system may be down. Before you contact 24-Hour Tech‐
nical Support or the local Medtronic support representative, try
restarting your compatible mobile device and opening the app
again. If that does not work, contact 24-Hour Technical Support or
the local Medtronic support representative.
App Reset Required
An error has occurred.
The app must reset to continue. You
will have to pair your pump again.
Before you attempt to pair the app again, remove the compatible
mobile device from the list of paired devices on the pump. You must
also remove the pump from the list of paired devices on the com‐
patible mobile device.
Tap OK to begin the setup process.
The startup sequence that you saw the rst time you opened the app
begins. Follow the instructions to set up the app. See Pair the
MiniMed™ insulin pump with the compatible mobile device during initial
setup, page 8.
Unsupported Android or iOS
Device
Unfortunately the app does not work
with your mobile device.
The app cannot be used on the mobile device it was downloaded to.
A list of compatible mobile devices and operating systems is avail‐
able on your local Medtronic website.
Unsupported Android or iOS Ver‐
sion
Unfortunately the app does not work
with the current Android or iOS ver‐
sion on your mobile device.
The app cannot be used with the current operating system on the
mobile device it was downloaded to. A list of compatible operating
systems and versions is available on your local Medtronic website.
New Android or iOS Version
You can still use the app!
However, the app has not been tested
with the current Android or iOS ver‐
sion on your mobile device.
Information may display dierently
than intended.
You can still use the app but information may not appear as inten‐
ded.
Tap Continue to open the app.
Pump Communication Error
An error has occurred in communica‐
tion with the pump. Try turning
Bluetooth™ o and back on. Alterna‐
tively, try restarting your mobile
device.
Tap Continue. First turn Bluetooth™* o and back on. You may need
to restart your compatible mobile device.
App Cannot Be Used
In order for the MiniMed™ Mobile app
to work properly, we do not allow the
app to run on a device with modied
operating system (rooted device).
Tap Close The App to close the app. Use a compatible mobile device
that does not have a modied operating system.
App Cannot Be Used
In order for the MiniMed™ Mobile app
to work properly, we do not allow the
Tap Close The App to close the app. Use a compatible mobile device
that does not have a modied operating system.
21
Table 3. MiniMed™ Mobile app error messages and instructions (continued)
Error message Instructions
app to run on a device with modied
operating system (jailbroken device).
Developer Options Enabled
In order for the MiniMed™ Mobile app
to work properly, we do not allow the
app to run on a device with Developer
Options enabled.
To use the app, disable Developer
Options.
Tap Settings to access your compatible mobile device operating
system settings. Disable Developer Options in the Settings on your
compatible mobile device.
Oops, something went wrong
Unable to connect to our servers,
check your Internet connection.
If Internet connection is working, our
servers may be temporarily not
responding.
Please try again later.
Tap Retry to try to connect again. Tap Cancel to try again later.
App cannot be used
To continue setup, app notications
are required to be enabled. Please
allow notications in settings.
Tap Settings and allow notications from the app.
Secure Screen Lock Needed
For your security, MiniMed™ Mobile
app requires you to lock your mobile
device with a PIN, pattern, biometric
or password.
Add a secure authentication method for unlocking your personal
mobile device, such as a PIN, pattern, biometric ID, or password.
Pairing Failed
Make sure your new pump is near your
mobile device.
Make sure you’ve deleted all pumps
listed under the Bluetooth menu on
the mobile device.
Make sure you have the latest version
of the app installed.
Retry pairing on pump. If problem
persists, see user guide.
Any of the following actions may help resolve the issue.
• Conrm that you have removed any previously paired pumps
from Bluetooth™* settings menu on your compatible mobile
device.
• Conrm that you have removed any previously paired compat‐
ible mobile devices from the Paired Devices menu on the pump.
• Turn the Bluetooth™* setting o and then on again on your
compatible mobile device.
• Close and then reopen the MiniMed™ Mobile app.
• Restart your compatible mobile device.
Note: If the app is locked or unresponsive, close and restart the app.
22
MiniMed™ Mobile app status messages
Table 4. MiniMed™ Mobile app status messages and instructions
App message Instructions
Bluetooth™ o
Turn on the Bluetooth™* wireless feature on your compatible mobile
device to see your current sensor information.
Pump pairing lost
There were no data exchanges with the pump for several minutes.
Pair the compatible mobile device with the pump again.
Before you attempt to pair the app again, remove the compatible
mobile device from the list of paired devices on the pump. You must
also remove the pump from the list of paired devices on the com‐
patible mobile device. See Pair device, page 19.
Updating...
This may take a few minutes
The app is receiving and processing new sensor data. This may take
a few minutes and then the app shows the data received.
Reconnecting to pump...
Move the pump closer to the compatible mobile device. Keep the
pump and the compatible mobile device within 20 feet or 6 meters
of each other without obstacles.
Note: If the app is locked or unresponsive, close and restart the app.
CareLink™ manual upload failed messages
Table 5. CareLink™ manual upload error messages and instructions
Error message Instructions
CareLink™ Upload Failed.
CareLink™ might be temporarily not
responding. Please try again later. If
this problem persists, call Helpline.
Try again later. If this problem persists, contact 24-Hour Technical
Support or the local Medtronic support representative.
Pump Out of Range
Pump is out of range. Move pump
closer to connected mobile device
and try again.
Move your pump closer to the connected mobile device and try
again.
Server Upload Failed
The server might be temporarily
unavailable. Please try again later. If
this problem persists, call Helpline.
Try again later. If this problem persists, contact the 24-Hour Technical
Support or the local Medtronic support representative.
Pump Communication Error
An error has occurred in communica‐
tion with the pump. Try turning
Bluetooth™ o and back on. Alterna‐
tively, try restarting your mobile
device.
First turn Bluetooth™* o and back on. You may need to restart your
compatible mobile device.
Pump not Paired
The upload could not be performed
since the pump is not paired with the
mobile device.
Pair the pump with your compatible mobile device. See Pair device,
page 19.
Check Internet Connection
Check your Internet connection and try again later.
23
Table 5. CareLink™ manual upload error messages and instructions (continued)
Error message Instructions
Check Internet connection and please
try again later.
The MiniMed™ Mobile app drains my battery
If the pump and the MiniMed™ Mobile app lose communication frequently, you may experience battery drain
on both the pump and the compatible mobile device when you use the app.
To minimize battery drain, always make sure the compatible mobile device and the pump are within 20 feet
or 6 meters of each other without obstacles.
No SG value in the status area
If the sensor feature is turned
o on your pump, the MiniMed™ Mobile app displays the current active insulin
value where the SG value is usually displayed in the Status area. If the sensor feature is turned on in the pump
settings, the app will display a status message if it is unable to display the current SG value.
The MiniMed™ Mobile app does not sync with my CareLink™ account
Table 6. MiniMed™ Mobile app sync issues and possible solutions
Issue Possible solution
You have no Internet connection. Return to an area where you can connect your compatible mobile
device to the Internet.
The CareLink™ server is down. Try again later.
The app is not running on the com‐
patible mobile device.
The MiniMed™ Mobile app is forced to
close and cannot run in the back‐
ground.
The compatible mobile device settings must let the app run in the
background for the app to continue to sync to CareLink™ and receive
data from the pump. Since this setting cannot be managed in the
app, refer to your compatible mobile device instructions to nd out
how to manage this setting.
The compatible mobile device is
applying a battery saving feature to
the app, and this is preventing the app
from syncing with your CareLink™
account.
Turn o the battery saving feature on your compatible mobile device
for the app. Since this setting cannot be managed in the app, refer to
your compatible mobile device instructions to nd out how to man‐
age this setting.
Sync to CareLink™ is disabled.
From the Menu, tap Sync to CareLink™. Tap the toggle at the top of
the screen so that the switch turns green. You have enabled the
automatic Sync to CareLink™ feature. You can also perform a manual
upload to your CareLink™ account by using the Upload Now feature.
For more information about the Upload Now feature, see Sync to
CareLink™ feature, page 19.
The app is not receiving data from the
pump.
Check the app for any status messages or icons that tell you why
communication between the pump and the app was lost. For infor‐
mation about status messages or icons in the app, see Status mes‐
sages, page 11; System status icons, page 15; MiniMed™ Mobile app
status icons, page 15; and Pump system status icons, page 16. For infor‐
24
Table 6. MiniMed™ Mobile app sync issues and possible solutions (continued)
Issue Possible solution
mation about status messages or icons on the insulin pump, refer to
the MiniMed™ System User Guide.
There are no reports available in my
CareLink™ account even though the
app is synced with the CareLink™
account, and other data appears in
the CareLink™ account.
The Sync to CareLink™ feature has been enabled for less than 24
hours, either because the app has just been set up, or because the
connection between the app and your CareLink™ account has not
been functional for other reasons. The data history that CareLink™
needs to generate reports has not been uploaded to your CareLink™
account. Use the Upload Now feature to send data from the app to
your CareLink™ account. For more information about this feature, see
Sync to CareLink™ feature, page 19.
Icon table
Table 7. Icon descriptions
Description Icon
Catalogue number
Manufacturer
Authorized representative in the European community
MMT-6101, MMT-6102
© 2020, Medtronic. All rights reserved.
Medtronic, Medtronic with rising man logo, and Medtronic logo are trademarks of Medtronic. Third party
trademarks (”™*”) belong to their respective owners. The following list includes trademarks or registered
trademarks of a Medtronic entity in the United States and/or in other countries.
CareLink™, MiniMed™
25
M979007A021_1
MMT-6101
MMT-6102