AIR INDIA
CONNECT
MAY 2023
2
What started
as a passion for
flying…
“Mr. J.R.D Tata would have
been overjoyed if he was in
our midst today.”
Mr. Ratan N Tata
Chairman Emeritus, Tata Group
3
… is back after
70 years!
“The Tata Group welcomes Air India’s
new customers and is excited to work
together to make Air India the airline of
choice in terms of passenger comfort
and service.”
Mr. Ratan N Tata
We are totally
committed to making Air India
the world-class airline it deserves
to be…We will do that by focusing on
specific areas where we want to be
absolutely best in class.
Mr. N Chandrasekaran,
Chairman, Tata Group
“
4
“
Chief Commercial
Officer
NIPUN
AGGARWAL
2 decades of
experience in highly
challenging roles in
Tata Sons &
Investment Banking
Chief Executive
Officer
CAMPBELL
WILSON
Industry Veteran
with over 26 years
of aviation
experience
Chief Operating
Officer
CAPT.
RS SANDHU
Industry Veteran
with over 2 decades
of piloting
experience across
multiple aircrafts
types
Chief Digital and
Technology Officer
SATYA
RAMASWAMY
2 decades of
experience in the IT
Services space
Head Customer
Experience
RA JESH
DOGRA
2 decades of
experience in
Customer Delight
Chief Human
Resources Officer
SURESH
TRIPATHI
Industry Veteran
with over 2 decades
of Human Resource
Management
Chief Finance
Officer
VINOD
HEJMADI
Chartered
Accountant and Air
India Veteran with
33 years of
experience
Air India
Management Team
5
6
Tata Group Overview
Presence across
core sectors of the
economy
Information
Technology
Steel
Auto
Consumer
& Retail
Infrastructure
Financial
Services
Aerospace &
Defense
Aviation &
Tourism
Trading &
Investments
Telecom &
Media
Iconic Brands
#1 Brand
in India with brand
value of USD 14.2 Bn
1
#1 Group
in India with ~$110 Bn
Revenues
2
largest
private sector
employer in India
~$150 Bn
Market Cap
3.3%
contribution to India’s GDP
4 Million
Shareholders
650 Million
Customers
1. Brand Value as per Brand Finance 2019, 2. FY18 Revenues
7
With acquisition of Air India,
the Tata Airline Group now has 4 Airlines
Carrier
Business
Model
Markets
Fleet*
Note: Short Haul is defined as destinations in Middle East, South Asia, Central Asia and South-East Asia
• *Expected as of end of March’23
• **Merger announced- awaiting regulatory approvals
Carriers to have codeshares among each other increasing engagement going forward…
India
Full Service Carrier Low Cost Carrier Low Cost Carrier*
Full Service Carrier**
› Domestic
› International short-haul
› International long-haul (LHI)
› Domestic
› International short-haul
(SHI)
› Domestic
› Domestic
› International
Narrowbody
70
Widebody
43
Narrowbody
24
Widebody
Nil
Narrowbody
28
Widebody
Nil
Narrowbody
63
Widebody
6
8
The group currently leads the Indian
aviation industry in revenues…
Air India holds a significant market share across both national and
international markets…
12 MN+
highest international
passengers to/from India
40K+ CR
highest revenues among
Indian carriers
200+
second highest fleet count
for Indian carriers
34 MN+
second highest domestic
passengers in India
Note: Numbers Including Vistara- Merger announced, regulatory approvals pending
Most extensive network
with direct connections
to the world
Arrive in Shape
with time slots that work for
all schedules
Largest Fleet
with multiple options
of premium cabins
Preferential Priority
Treatment
on ground maximising
convenience
Focus on Win-win
contracting models for our
partners
Enabling Indian
standards of hospitality
for our guests
9
We Drive Value For Our Guests and Partners
Through 6 Key Levers….
Most extensive network
with direct connections
to the world
Arrive in Shape
with time slots that work for
all schedules
Largest Fleet
with multiple options
of premium cabins
Preferential Priority
Treatment
on ground maximising
convenience
Focus on Win-win
contracting models for our
partners
Enabling Indian
standards of hospitality
for our guests
10
We Drive Value For Our Guests and Partners
Through 6 Key Levers….
11
Robust domestic network covering 43
destinations across 20 states…..
Expansive network covering
43 destinations/cities
Domestic market share of
8.8%
(as of Mar’ 2023)
278
daily flights within India
11
DEL
CCU
GAU
SXR
IXL
IXJ
ATQ
JDH
UDR
AMD
RAJ
BDQ
STV
BOM
PNQ
GOI
IDR
BHO
IXU
HYD
VGA
VTZ
BBI
LKO
PAT
IXB
IXZ
VNS
MAA
TRV
COK
CCJ
CNN
AJL
IXE
JAI
JGA
IXM
NAG
NAG
DMU
IMF
DIB
IXA
IXS
CJB
TIR
12
Launching New Routes: Delhi to Milan
We have relaunched Delhi to Milan route starting 1
st
February 2023 four times a week
ADVANTAGES
OF FLYING
AIR INDIA
Customer reaches
destination in
<8 hours via
direct, non-stop
flights
Convenient
connections
from Milan to
East &
Southeast Asia
and Australia
via Delhi
Experience
the luxury of
flying on a
Boeing 787-8
STARTING
FARES
Arrive at
destination at
convenient time
slots
› Arrival in Milan
(DEL-MXP): 18:30
› Arrival in Delhi
(MXP-DEL): 08:00 (+1)
Flight no.
AI137
D e l - m x p
Days of the Week
Business
Economy
₹117347 ₹181339
₹40032 ₹64208
Mon
Wed
Fri
Sun
Flight no.
AI138
M X P - D E L
Days of the Week
Business
Economy
€1682 €2453
€314 €647
Mon
Wed
Fri
Sun
Warm, Indian
meals served
on-board
13
Launching New Routes: Delhi to Vienna
We have relaunched Delhi to Vienna route starting 18
th
February 2023 three times a week
ADVANTAGES
OF FLYING
AIR INDIA
Customer reaches
destination in
8 hours via
direct, non-stop
flights
Convenient
connections
from
Vienna to East &
Southeast Asia
and Australia
via Delhi
Experience
the luxury of
flying on a
Boeing 787-8
STARTING
FARES
Arrive at
destination at
convenient time
slots
› Arrival in Vienna
(DEL-VIE): 18:35
› Arrival in Delhi (VIE-
DEL): 07:20 (+1)
Flight no.
AI153
D e l - V I E
Days of the Week
Business
Economy
₹117347 ₹182147
₹40032 ₹65516
Tue
Thurs
Sat
Flight no.
AI154
V I E - D E L
Days of the Week
Business
Economy
€1681 €2467
€431 €661
Tue
Thurs
Sat
Warm, Indian
meals served
on-board
14
Launching New Routes: Delhi to Copenhagen
We have relaunched Delhi to Copenhagen route starting 1
st
March 2023 three times a week
ADVANTAGES
OF FLYING
AIR INDIA
Customer reaches
destination in
<8 hours via
direct, non-stop
flights
Convenient
connections
Copenhagen to
East &
Southeast Asia
and Australia
via Delhi
Warm, Indian
meals served
on-board
Experience
the luxury of
flying on a
Boeing 787-8
STARTING
FARES
Arrive at
destination at
convenient time
slots
› Arrival in
Copenhagen
(DEL-CPH): 18:45
› Arrival in Delhi
(CPH-DEL): 07:35 (+1)
Flight no.
AI157
D e l - C P H
Days of the Week
Business
Economy
₹176347 ₹181884
₹40032 ₹64753
Wed
Fri
Sun
Flight no.
AI158
C P H - D E L
Days of the Week
Business
Economy
Kr. 12316 Kr. 18583
Kr. 2556 Kr. 4783
Wed
Fri
Sun
15
Launching New Routes: Mumbai to New York
We have relaunched daily flights from Mumbai to New York routes starting 14
th
February 2023
ADVANTAGES
OF FLYING
AIR INDIA
Customer reaches
destination in 16
hours via direct,
non-stop flights
Convenient
connections from
New York to East
& Southeast Asia
and Australia via
India
Experience the
luxury of
flying on a
Boeing 777-
200LR
STARTING
FARES
Arrive at
destination at
convenient time
slots
› Arrival in New York
(BOM-JFK): 06:55 (+1)
› Arrival in Mumbai
(JFK-BOM): 17:35 (+1)
Flight no.
AI119
B OM - J F K
Days of the Week
Business
Economy
₹241000 ₹300000
₹71000 ₹76000
DAILY
Warm, Indian
meals served
on-board
Flight no.
AI116
J F K - B O M
Days of the Week
Business
Economy
$3080 $4100
$540 $660
DAILY
16
Launching New Routes: Delhi to Amsterdam
We are launching Delhi to Amsterdam route starting 11
th
June 2023 four times a week
ADVANTAGES
OF FLYING
AIR INDIA
Customer reaches
destination in
<9 hours via
direct, non-stop
flights
Convenient
connections
Amsterdam to
East &
Southeast Asia
and Australia
via Delhi
Warm, Indian
meals served
on-board
Experience
the luxury of
flying on a
Boeing 787-8
STARTING
FARES
Arrive at
destination at
convenient time
slots
› Arrival in Amsterdam
(DEL-AMS): 18:35
› Arrival in Delhi
(AMS-DEL): 07:55 (+1)
Flight no.
AI155
D e l - A M S
Days of the Week
Business
Economy
₹110067 ₹161020
₹35164 ₹51980
Flight no.
AI156
A M S - DE L
Days of the Week
Business
Economy
€ 1269 € 1750
€ 312 564
Mon
Wed
Fri
Sun
Mon
Wed
Fri
Sun
17
Launching New Routes: Delhi to Nairobi
We have launched Delhi to Nairobi route starting 27
th
March 2023 three times a week
ADVANTAGES
OF FLYING
AIR INDIA
Customer reaches
destination in
<2.5 hours via
direct, non-stop
flights
Convenient
connections
Nairobi to East
& Southeast
Asia and
Australia via
Delhi
Warm, Indian
meals served
on-board
Experience
the luxury of
flying on a
Boeing 787-8
(need to
check)
STARTING
FARES
Arrive at
destination at
convenient time
slots
› Arrival in Nairobi
(DEL-NBO): 18:35
› Arrival in Delhi
(NBO-DEL): 05:50 (+1)
Flight no.
AI961
D e l - NBO
Days of the Week
Business
Economy
₹86848 ₹144003
₹23343 ₹38554
Wed
Fri
Sun
Flight no.
AI962
N B O - D E L
Days of the Week
Business
Economy
$ 1211 $ 1780
$ 371 $ 585
Wed
Fri
Sun
18
Launching New Routes: India to London
Gatwick
ADVANTAGES OF FLYING
AIR INDIA
Customer
reaches
destination
via direct,
non-stop
flights
Warm,
Indian meals
served
on-board
Experience
the luxury
of flying on
a Boeing
787-8
This takes our frequency from
India to London
(Gatwick and Heathrow airports) to
43 flights per week
LONDON
GATWICK
We have launched non-stop flights from these cities
to London Gatwick thrice a week
starting 26
th
March 2023
AHMEDABAD
KOCHI
AMRITSAR
GOA
19
Increased Frequencies: More Flights, Better
Connectivity
The frequency of our flights has increased in select destinations.
This is part of our ongoing endeavour to ensure better connectivity from India to key cities.
AI 330/331
4X / Week 7X / Week
Mumbai – Bangkok – Mumbai
FLIGHT NO
OLD FREQUENCY NEW FREQUENCY
ROUTE
AI 332/333
4X / Week 7X / Week
Delhi – Bangkok – Delhi
AI 314/315
2X / Week 3X / Week
Delhi – Hong Kong – Delhi
AI 312/313
3X / Week 4X / Week
Delhi – Seoul – Delhi
AI 139/140
3X / Week
5X / Week
Delhi – Tel Aviv-yafo – Delhi
Most extensive network
with direct connections
to the world
Arrive in Shape
with time slots that work for
all schedules
Largest Fleet
with multiple options
of premium cabins
Preferential Priority
Treatment
on ground maximising
convenience
Focus on Win-win
contracting models for our
partners
Enabling Indian
standards of hospitality
for our guests
20
We Drive Value For Our Guests and Partners
Through 6 Key Levers….
21
Time Slots that suit your busy schedules…
NORTH
AMERICA
Be it an early
morning office
meeting or a quick
vacation plan- We
have got you
covered
UK &
EUROPE
AUSTRALIA
Arrival slots (local time)
Arrival slots (local time)
Arrival slots (local time)
07: 00-08:45 AM
06: 00-06:20 PM
07 : 30-11:30 AM
06 : 30-08:25 PM
07 : 00-08:10 AM
Most extensive network
with direct connections
to the world
Arrive in Shape
with time slots that work for
all schedules
Largest Fleet
with multiple options
of premium cabins
Preferential Priority
Treatment
on ground maximising
convenience
Focus on Win-win
contracting models for our
partners
Enabling Indian
standards of hospitality
for our guests
22
We Drive Value For Our Guests and Partners
Through 6 Key Levers….
B777- 300 ER/ 200 LR B787 DREAMLINER A321 CEO A320 CEO/ NEO A319
First Class
Seat Pitch (inches): 80
Seat Width (inches): 23
Seat Recline (Inches): full
Business Class Business Class
Seat Pitch (inches): 76 Seat Pitch (inches): 74
Seat Width (inches): 19.5 Seat Width (inches): 22
Seat Recline (Inches): full Seat Recline (Inches): full
Premium Economy Class
Seat Pitch (inches): 38
Seat Width (inches): 19.7
Seat Recline (inches): 5
Economy Class Economy Class
Seat Pitch (inches): 35 Seat Pitch (inches): 33 Seat Pitch (inches): 31/32 Seat Pitch (inches): 31/32 Seat Pitch (inches): 31/32
Seat Width (inches): 18 Seat Width (inches): 17 Seat Width (inches): 17/18 Seat Width (inches): 17/18 Seat Width (inches): 17/18
Seat Recline (Inches): 6 Seat Recline (Inches): 6 Seat Recline (Inches): 4.5 Seat Recline (Inches): 4.5 Seat Recline (Inches): 4
23
The largest widebody fleet in the country
connecting you directly with the world
20 27 13 36 12
Air India has leased 36 aircraft to boost connectivity on domestic and international routes: 25 Airbus A320s/321s and 11 Boeing B777-200 LR and 300LR
The order
comprises
24
Air India’s Historic Deal with Airbus and
Boeing to Acquire Modern Fleet
AIR INDIA
has signed letters of
Intent with
to acquire both
widebody and
single-aisle aircraft
and
By Engines
A350
Aircraft will be
powered by
B777/787s
by engines
from
All single-aisle
aircraft
will be powered by
engines from
Widebody Aircraft
40
Airbus
A350s
20
Boeing
787s
10
Airbus
777-9s
First of the new aircraft
to enter service in
Late - 2023
Mid-2025
with the bulk to
arrive from
New aircraft to come with entirely new
cabin interior, complementing Air India’s
plans to refit its existing widebody
B787 and B777 aircraft with new
seats and in-flight entertainment
A320/321 Neos 737 MAX
Single-aisle Aircraft
210
Airbus
190
Boeing
25
Home to the largest widebody fleet in India
offering 3 different premium class options..
First/ Business Class
Premium Economy Class
Economy Class
› Highest free luggage allowance in
the country
› High comfort with 31 inch seat pitch
› Complementary meals for all passengers
curated by top chefs and caterers in the
country
› Extensive network covering both domestic
and international destinations at the best value
› Standard sized lavatories
› Only carrier with first class and the largest
carrier with business class in India
› Maximum comfort with a seat pitch of 76
inches with full recline seat beds
› Best-in-class food catering with multiple
options to choose from across types of
cuisines and courses
› Enhanced baggage allowances and large
overhead bins
› 38-inch seat pitch
› Separate cabin available at the front
› Curated selection of meals for our guests
› Highest available luggage allowance
AIR INDIA TO INVEST USD 400 MN TO REFURBISH CABIN INTERIORS….
26
Introducing Premium Economy
B777-200 LR Configuration:
BC 28 / PY 48 / YC 220
➢ Premium Economy bookings have started
from 27th March
➢ Flights operate from 15th May
➢ PEY is available on the following routes:
• BOM-SFO
• BOM-EWR
• BOM-JFK
• BLR-SFO
Menu
27
Introducing Premium Economy - Product
Offering
Air India – Cabin Differentiators- Premium
Seat Pitch
38”
Recline
5”
Headphones
Noise Cancellation Headphones (If 3-
point RJU) / Passive Headphones
Welcome Services
Towels & Welcome Drinks
Menu Card
Menu Card
Service ware
Chinaware
Beverage
Business Class minus 1
Menu
3 Meal choices
Service
Chinaware Casserole
Pillow & Blankets
International – All Flights
Domestic – On Request
Amenities
Flights above 8hrs and night flights
above 6 hours
Sleeper
Suits/Carpet
Slippers
Flights above 8hrs and night flights
above 6hrs (only carpet slippers)
Amenity Kit Design Details:
› RPET Boxford body material
› Vegan leather trim
› Tonal black zip with
gunmetal teeth
› RPET lining
Amenity Kit
Earphones
Slippers
28
Flying Returns Benefits
under the Star Alliance Program
The Maharaja Club
An exclusive tier of
discerning travelers
who enjoy a range of services
from Air India
The Golden Edge Club
As a Golden Edge club member, you
enjoy 25% bonus miles, excess
baggage allowance, priority check-
in, lounge access.
Silver Edge Club
As a Silver Edge Club member, you
enjoy 15% bonus miles, excess
baggage allowance, priority check in
Most extensive network
with direct connections
to the world
Arrive in Shape
with time slots that work for
all schedules
Largest Fleet
with multiple options
of premium cabins
Preferential Priority
Treatment
on ground maximising
convenience
Focus on Win-win
contracting models for our
partners
Enabling Indian
standards of hospitality
for our guests
29
We Drive Value For Our Guests and Partners
Through 6 Key Levers….
30
We strive for serving our partners and our
guests in the best ways possible…
Looking
out for our
Guests
Looking
out for our
Partners
Dedicated customer service
counters and walkers at airports
Highest baggage allowance among
all carriers out of India
Free meals with wide variety of
options benchmarked with the
best in the world
Cancelation benefits, discounted
fares, date change allowances for
our corporate travellers
Opportunity to earn up to 2%
incentives on flown revenue
Dedicated sales support
agents across all regions
Corporate Support Desks
available at major airports
No minimum threshold for
incentive eligibility
31
Air India: New and Improving
INTRODUCTION OF NEW IN-FLIGHT MENU
New in-flight menu
introduced on both
domestic and
international
routes by top chefs
Vegan and light
breakfast options
introduced for
domestic
business class
Seat covers, aircraft
carpets, curtains and
seat cushions being
upgraded
New noise-
cancelling
headphones in all
cabins being
introduced on all
widebody
international flights
Exclusive TUMI amenity
kits with 100% cotton
sleepwear and
Malin+Goetz cosmetic
kits introduced on
select international
routes
Activity kits for
children aged 0-8
years introduced
on select routes
1
IMPROVED CABIN INTERIORS AND AMENITIES
2
EXPANDING OUR CABIN CREW STRENGTH
3
In January, we welcomed over
450 new cabin crew and more
than 500 cabin crew were hired
We plan to keep hiring 500 cabin
crew members a month
BEST ON TIME PERFORMANCE
4
Air India achieved the highest On Time Performance (OTP) of 90.8% in October
32
Be ready to embrace change on all fronts…from
product to brand, experience the new Air India….
33
In the News: Air India’s Deal with Airbus and
Boeing to Acquire Modern Fleet
MLE
BKK
EWR
JFK
SIN
NBO
CMB
HKG
IAD
ICN
AUH
JED
RUH
MEL
NRT
ORD
SYD
TLV
YVR
YYZ
MXP
VIE
HYD
MAA
34
Widest non-stop international network from India
NORTH
AMERICA
SOUTH
AMERICA
AFRICA
GREENLAND
RUSSIA
CHINA
AUSTRALIA
SFO
CCU
DAC
KTM
ATQ
RGN
AMD
BLR
BOM
CCJ
COK
DEL
GOI
IDR
DXB
MCT
SHJ
CPH
LHR
BHX
CDG
DOH
BAH
KWI
DMM
Connect from Middle East to India, and beyond to
10 destinations in Asia Pacific and Australia…
7x
flights each to Cochin,
Hyderabad and Chennai
164x
WEEKLY FLIGHTS FROM TO
Middle East India
72x
WEEKLY FLIGHTS FROM
Dubai India
19x
flights to
Mumbai
32x
flights to
Delhi
Convenient connections to
› Singapore
› Sydney
› Melbourne
› Tokyo (Narita)
› Hong Kong
› Bangkok
CHINA
AUSTRALIA
JED
COK
DOH
DXB
BAH
DMM
AUH
MCT
RUH
MAA
BOM
SIN
MEL
ICN
NRT
SYD
BKK
KTM
RGN
CMB
HYD
DEL
KWI
HKG
35
36
APPENDIX
37
Connecting Indian Cities to the World
Delhi
First. Fastest.
Non-stop
International
flights across
the globe.
DELHI
NORTH
AMERICA
7 44
GMEA
10 73
UK &
EUROPE
7 44
AUSTRALIA
2 14
SAARC/
SEA/ FEA
8 58
AIRPORTS FREQUENCIES
38
Connecting Indian Cities to the World
Mumbai
First. Fastest.
Non-stop
International
flights across
the globe.
MUMBAI
NORTH
AMERICA
3 14
GMEA
7 61
UK &
EUROPE
1 14
SAARC/
SEA/ FEA
2 14
AIRPORTS FREQUENCIES
39
Connecting Indian Cities to the World
Bangalore
First. Fastest.
Non-stop
International
flights across
the globe.
BANGALORE
NORTH
AMERICA
1 3
AIRPORTS FREQUENCIES
40
Connecting Indian Cities to the World
Chennai
First. Fastest.
Non-stop
International
flights across
the globe.
CHENNAI
GMEA
2 13
SAARC/
SEA/ FEA
2 17
AIRPORTS FREQUENCIES
41
Connecting Indian Cities to the World
Kolkata
First. Fastest.
Non-stop
International
flights across
the globe.
KOLKATA
SAARC/
SEA/ FEA
2 7
AIRPORTS FREQUENCIES
42
Connecting Indian Cities to the World
Others
First. Fastest.
Non-stop
International
flights across
the globe.
Fly International
flights from
AIRPORTS FREQUENCIES
› Amritsar
› Hyderabad
› Ahmadabad
› Goa
› Cochin
GMEA
3 25
UK &
EUROPE
2 15
THANK YOU
MARCH, 2023
