LOST DOCUMENT REPORT
1. What is the objective of this service?
When a citizen loses his/her documents, this service can be used to register a
complaint online with the police and receive a system generated Lost Document
Report (LDR) immediately from the police website. This will help the citizen to get
duplicate copies of the said documents from the concerned authorities expeditiously.
2. What are the documents for which this facility can be utilized?
This facility can be utilized for reporting the loss of following documents:
i. Passport
ii. RC book
iii. Driving License
iv. School / College certificates
v. ID cards
3. How to register a complaint for lost document?
The citizen may select "Lost Document Reporting" in the TN Police Website
( www.eservices.tnpolice.gov.in/LostDocumentReport) from the list of available
online services and register his/her complaint by providing necessary information. A
system generated "Lost Document Report" can be obtained immediately.
4. What is the fee for availing this facility?
For each LDR – Rs.50/-
5. What is the mode of payment?
The fee can be paid online using standard modes of payment viz Credit Card/Debit
Card/Net Banking.
6. Will the applicant get a payment receipt?
No. After making payment the applicant has to upload any one of his/her government
issued ID’s like Pancard, Aadhar Card, etc., Thereafter instantly LDR can be
generated and downloaded/printout.
7. Is the loss of document reported by a citizen investigated by the Police?
No. This service is primarily to facilitate the citizen for obtaining duplicate copies of
the lost document from the concerned authorities quickly. It is the responsibility of the
authority issuing the duplicate copies of the document lost to verify the genuineness
of the applicant.However, furnishing wrong information to the police is a punishable
offence.
8. How can a 'LOST DOCUMENT REPORT' be verified?
The genuine the LDR can be verified by scanning the QR code available in the LDR
or through the “Verify” option available under Lost Document Report.
9. What is the significance of LDR No.?
The 'LOST DOCUMENT REPORT' bears a unique LDR number, which can be used
to verify the authenticity of the LDR.
10. What are the various Photo IDs that can be uploaded by the citizen as proof of identity
while reporting loss of a document?
Any government issued identification card such as Aadhaar card, Pan card, Passport,
Driving license, Voter ID card etc is preferable. In absence of such IDs, photo IDs
issued by private institutions may also be used.
11. How to store a soft copy of the Lost Document Report?
After registering a complaint, the system generated Lost Document Report can be
downloaded and saved in the system by the complainant. The same can be printed
whenever required. Further, a system generated copy of the Lost Document Report is
sent to the registered email ID of the complainant for future reference.
12. How to use “Download LDR ” option?
If there is any technical issue in getting the LDR copy after making payment, the
applicant use the “Download LDR” option and upload any one of his/her
government issued ID’s like Pancard, Aadhar Card, etc., to download the LDR for
free of cost.
13. How to report a grievance relating to this facility?
The complainant may report his/her grievance to the administrator via email ID -
14. Is there a refund policy?
No refund will be given.
