FAIR USE POLICY

Acefone reserves the right to change this policy at any time. Changes

become effective when a revised policy is posted on our website.

This policy is only applicable to Acefone’s customers in the United

States.

This Fair Use Policy (“FUP”) governs use of Acefone’s networks,

immediately inform any violations of this FUP to Acefone and cooperate

with Acefone to investigate and remedy such violations.

Users shall not, and shall not encourage, authorize, assist, or enable

any other party to engage in, any of the following in connection with

the Services:

General Prohibitions

Using the Services in a manner that may expose Acefone or its

suppliers to criminal or civil liability, or regulatory enforcement.

Violating applicable laws or regulations.

party.

Benchmarking, unauthorized testing of, tampering with, reverse-

engineering, decompiling, or otherwise using the Services in order to

evade filtering capabilities, or discover limitations or vulnerabilities.

Damaging, overburdening, interfering with or otherwise adversely

impacting the reliability, availability or stability of the Services or third-

party systems or networks.

Using the Services in hazardous environments requiring fail-safe

performance, such as in the operation of nuclear facilities, air traffic

control, aircraft navigation or communication systems, or other

in potential risk of injury or death of the operator of the device or

violate applicable anti-spamming, data protection, or privacy laws and

regulations, including, but not limited to, the Telephone Consumer

Fraud & Abuse Prevention Act, the CAN SPAM Act of 2003, the

Telephone Consumer Protection Act, the Children’s Online Privacy

Protection Act, or the Do-Not-Call Implementation Act.

Using the Services to collect information about individuals, including

email addresses or phone numbers, without their explicit consent or

under false pretenses.

Engaging in deceptive, fraudulent, inaccurate, or misleading activity with

respect to third parties (including impersonation of identity or identifiers

other communications, failing to comply with all applicable laws

related thereto, including securing any required prior consents.

Telecommunications-Specific Limitations

Violating applicable standards, policies, or guidelines published by

generally-recognized industry associations, such as, but not limited

to, the Cellular Telecommunications Industry Association and the

Canadian Wireless Telecommunications Association.

Violating telecommunications provider or other service provider

requirements as communicated by Acefone.

Artificially inflating traffic (

, generating traffic that has been

artificially increased to enhance the revenue of an entity or network

without offering any real benefit to the originator of the call), including

the purposes of automated messaging, identity verification, bulk

messaging, messages using automated dialing, or pre-recorded

Transmitting caller or sender identification for outbound

communications via the Services where the originating User’s right to

use such identification has not been checked.

Having a high volume of unanswered phone calls, or phone calls

(including text-to-speech communications) that have less than twelve

seconds duration.

Using long virtual numbers provided by Acefone as identifiers for SMS

messages, outbound calls or other communications sent through

providers other than Acefone.

Using, storing, submitting, uploading, downloading, transmitting,

May be considered slanderous, libelous, defamatory, sexually explicit,

threatening, offensive, abusive, vulgar, profane, obscene, malicious or

otherwise harmful to any person or entity, constitutes or promotes

“hate speech,” or is otherwise discriminatory based on race,

nationality, sex, creed, religion, disability, language, sexual

orientation, or age.

Misappropriates, infringes on, dilutes, or violates any intellectual

property rights or other rights of third parties, including but not

limited to copyright, trade secrets, trademark, patent, rights of

publicity, and rights of privacy.

Markets, promotes, or otherwise relates to terrorism or illegal activities.

Constitutes or relates to “adult services” or content of an adult nature,

including, without limitation, content that contains or depicts nudity,

contains or depicts sexual activity, except where appropriate age-

gating functionality has been implemented, such content is otherwise

legal in the applicable jurisdiction, and only to the extent approved by

Acefone.

Contains sensitive identification or financial information or documents.

Contains “protected health information” as defined by the United

States’ Health Insurance Portability and Accountability Act of 1996 as

amended, except in connection with and in compliance with an active

Business Associate Agreement with Acefone, or as covered by the

In connection with the API Platform Services only:

Offering or purporting to offer any services that allow the User to

connect with emergency services personnel or public safety answering

points such as 911, E911 services, or local equivalents.

Renting, reselling, sublicensing, or time-sharing the Services or any

portion of the Services (including, without limitation, data received

through the Number Insight or Verify Services) without Acefone’s

express and specific prior written consent.

Aggregating, bundling, or otherwise combining in any way any

messages originating from any other telephone number, or engaging in

group messaging; each number shall only be used for messages

quantities of voice traffic equally spread across all regions and number

ranges within such country.

Making the Services available to anonymous users; or failing to

applicable law for each User, including for each User (whether an

individual or legal entity) at least its name, address, verified e-mail

address, method of payment, and payment information, and where the

User is a legal entity, the User’s state or country of formation, contact

person, and company registration number.

Using the Services in any manner that results in charges to Acefone

collect calls, calls made to NPA-976-XXX or 900-XXX-XXXX numbers,

call by the calling party’s provider on behalf of the terminating

Applications Services-Specific Limitations

In connection with the Application Services only:

Acefone may remove or block

communications including calls to certain countries determined solely

by Acefone if Acefone suspects a violation of this FUP, or if Acefone

deems it necessary in order to protect the Services, Acefone’s

network, employees, Users or third parties from harm, fraud, and/or if

features are for normal, reasonable business use and consistent with

the types and levels of usage by typical customers on the same

party networks with which Acefone connects for call initiation and

impermissible uses under Acefone's calling plans that are considered

outside of normal use, whether obtained directly from Acefone, an

If Customer's usage is excessive or abusive based on the above,

Acefone reserves the right to charge, and Customer agrees to pay, a

per minute fee as follows: