Patient travel guidance for travel to Golden Jubilee
National Hospital, Clydebank
Information for patients
This booklet tells you how to claim back your travel costs if you travelled by private car or
public transport to the Golden Jubilee National Hospital. It also tells you how to arrange
accommodation and gives you information on alternative modes of travel.
Who is eligible?
Any NHS Lothian patient can claim back travel costs if they have to travel to the Golden
Jubilee National Hospital for treatment. This excludes taxi costs.
Are there any costs and, if so, what financial support is available?
Travel costs
If you can travel directly from home, we will refund the full cost of the public transport for
each visit if you send us all your receipts or tickets from the journey.
If you need someone with you, we will also pay the travel costs for one other person to
escort you. You must send us that persons travel receipts or tickets along with your own.
Travelling by car
If you travel by car, we will pay a standard rate of expenses for each mile you travel, for each
visit you make, from the patient’s home address.
How to claim a refund of your travel costs
Complete the attached expenses form and hand in to reception staff on arrival at hospital so
they can sign and stamp it for you. Post your completed form within 90 days of the journey
with the original receipts to: -
Cashier’s Office
Western General Hospital
Crewe Road South
Edinburgh
You also have the option to call in to your nearest Cashier’s office to collect money in
person – see additional information provided with expenses form.
Please note: No other costs will be refunded by NHS Lothian.
Travel by train
• The “Helensburgh” train runs from Edinburgh Waverley to Dalmuir Station which is a
short walk from the Golden Jubilee National Hospital.
• If you have difficulty walking, you may be able to arrange to be collected from Dalmuir
Station. This service is free and provided by Golden Jubilee National Hospital but is
dependent on transport availability so cannot be guaranteed. Those looking to access
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v3.0 approved by NHS Lothian Patient Information Jul 24, Review: Jul 27
this service are advised to arrange in advance before you travel by calling 0141 951
5518, stating the date of travel and which train you will be arriving on.
• We will be able to refund the rail costs for the patient and one escort.
Accommodation for patients and relative/escort if applicable
If you have been given a time for your admission that is before 8.30am you and your
relative/escort can stay at the Beardmore Hotel – adjacent to the Golden Jubilee National
Hospital - the night before your treatment. Please note there will be no charge for the
accommodation, but you and your relative/escort will need to pay for any food or drink you
have at the Beardmore Hotel.
If you want your relative/escort to stay with you after your treatment you will need to pay for
this yourself. The Beardmore Hotel will give you a discount, but you must organise this with
the Beardmore Hotel.
Visitors travel reimbursement (from Lothian, Fife, Borders only)
• If you expect to be in hospital for three days or longer, we will refund the full travel costs
for one visitor every third day.
• If your visitor uses public transport, you must send us all the tickets and receipts.
• If your visitor travels by car we will refund the mileage by paying a standard rate of
expenses for each mile travelled.
A Patient Travel Expense Claim form (see attached) must be completed for each journey and
signed and stamped by hospital staff. The form must be submitted along with all original
receipts within 90 days of the journey being made.
Please note: No other costs, including taxis, will be refunded by NHS Lothian.
Who do I contact if I cannot attend? Contact telephone numbers
If you require further information about the available modes of travel, please contact:
NHS Lothian Flow Centre
Telephone number: 0300 0134 000 (option 1, then option 5).
Opening hours: 9am – 4pm, Tuesday - Friday only.
If any of the information in this booklet is not clear, or if you require further information about
claiming reimbursement, please contact:
NHS Lothian Appointments Office:
Telephone number: 0300 0134 000 (option 2, then option 2).
Opening hours: 9am – 4pm, Monday – Friday
Public transport and travel information
Bus details available from:
Lothian Buses on 0131 555 6363 www.lothianbuses.co.uk
Traveline Scotland on 08712002233 or www.travelinescotland.com
Train details available from:
National Rail Enquiries on 03457 484 950 or www.nationalrail.co.uk
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CASH OFFICE
CASH OFFICE HOURS
EXTERNAL PHONE NUMBER
Royal Infirmary of Edinburgh
0131 242 2320
51 Little France Crescent
0131 242 2232
Old Dalkeith Road
Edinburgh
EH16 4SA
St Johns Hospital
MON - THURS 08:30 - 16:30
01506 523668
Howden Road West
FRI 08:30 - 16:00
01506 522214
Livingston
(CLOSED FOR LUNCH 13:00-
13:30)
West Lothain
EH54 6PP
Western General Hospital
MON - THURS 08:30 - 16:30
0131 537 1361
Crewe Road South
FRI 08:30 - 16:00
Edinburgh
(CLOSED FOR LUNCH 13:00-
13:30)
EH4 2XU
*** Please note that the opening
hours can change at short
notice due to service demands
***
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TRAVEL (TO BE COMPLETED BY THE CLAIMANT)
PATIENT TRAVEL EXPENSE CLAIM FORM
FOR TRAVEL TO NON-LOTHIAN HOSPITALS
PATIENT TRAVEL EXPENSE CLAIM FORM
FOR TRAVEL TO NON-LOTHIAN HOSPITALS
ATTENDANCE AT NON-LOTHIAN HOSPITAL (TO BE COMPLETED BY HOSPITAL WHERE TREATMENT OCCURRED)
Date
Time of OP
Attendance
Time of IP
Admission
Time of
Discharge
Department/Ward
Authoriser’s Signature
Print Name
Designation
Official Stamp (Receiving Hospital):
AUTHORISATION (TO BE COMPLETED BY NHS LOTHIAN)
Total
Notes if applicable
£
pp
Mileage cost
Public Transport
Taxi cost
Other costs
Total
Reimbursement
Cashiers signature:
Date:
Received by (Claimant):
Date
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