AMWAY CENTER | ORLANDO, FL
400 West Church Street, Orlando, FL 32801
amwaycenter.com
PRODUCTIONGUIDE
VER
.1
Staff Directory
General Information
Backstage
Booking Procedures
Electrical Show Power
Equipment
LED Content Creation Guide
Radio Frequencies
Food & Beverage/Catering
Labor Rates
Marketing
Parking Options
Permitting
Rigging
Stagehand Services
Seating and Floor Specifications
Security
Notes
TABLE OF CONTENTS
2
3
7
10
11
13
15
17
18
19
20
21
22
23
25
26
28
29
PAGE 1
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
PAGE 2
STAFF DIRECTORY
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
Administration
ALLEN JOHNSON Chief Venue Ocer
allen.johnson@cityoforlando.net |
407.440.7070
CRAIG BORKON
Assistant Director
craig.borkon@cityoforlando.net |
407.440.7040
ROBERTA SCOTT Executive Assistant
407.440.7008
ADOLFINA ORTIZ Administrative Specialist*
adolna.ortiz@cityoforlando.net |
407.440.7071
* to the CVO
Box Ofce
CARY CLARK Box Oce Manager
cary.clark@cityoforlando.net |
407.440.7056
ERIC JOHNSON
Asst. Box Oce Manager
eric.johnson@cityoforlando.net |
407.440.7055
Finance
CLYDE BOUTTE Business Division Manager
clyde.boutte@cityoforlando.net |
407.440.7051
ERIC HUTCHERSON
Financial Manager
eric.hutcherson@cityoforlando.net |
407.440.7050
MELINDA POOLE
Financial Analyst
melinda.poole@cityoforlando.net |
407.440.7052
MELINDA RICHARDS
Accounting Specialist
melinda.richards@cityoforlando.net |
407.440.7053
MARK SMITH
Accountant
mark.smith@cityoforlando.net |
407.440.7054
BRIAN WEBER
Technology Specialist
brian.weber@cityoforlando.net |
407.440.7025
Security
ED BOYENS Security Manager
edward.bo[email protected] |
407.440.7012
EARL BIGGETT
Assistant Security Manager
Sylvester.biggett@cityoforlando.net |
407.440.7011
SECURITY COMMAND (24/7 Oce)
407.440.7010
Event Services
KEVIN BROWN Booking Manager
kevin.brown@cityoforlando.net |
407.440.7041
AMANDA HORNING
Senior Event Manager
amanda.horning@cityoforlando.net |
407.440.7045
TENILLE CALLAHAN
Event Manager
tenille.callahan@cityoforlando.net |
407.440.7043
Marketing
KIRK WINGERSON Marketing Division Manager
kirk[email protected] |
407.440.7024
TANYA BOWLEY
Marketing and Promotions Manager
tanya.bowley@cityoforlando.net |
407.440.7020
EMMA AISTROP
Marketing Coordinator
emma.aistrop@cityoforlando.net |
407.440.7044
ALEX EDWARDS
Interactive Media Coordinator
alex.edwards@cityoforlando.net |
407.440.7022
Operations
CHARLES P. LEONE, JR. Operations Division Manager
charles.leone@cityoforlando.net |
407.440.7060
MIKE SENAY
Operations Manager
michael.senay@cityoforlando.net |
407.440.7061
OLLIE RIVES
Maintenance Manager
ollie.rives@cityoforlando.net |
407.440.7030
BRENNAN RILEY
Engineering Manager
brennan.riley@cityoforlando.net |
407.440.7034
PAGE 3
GENERAL INFORMATION
Address/Shipping Address
AMWAY CENTER
400 West Church Street
Suite 200
Orlando, FL 32801-2515
Tel: (407) 440-7000
Fax: (407) 440-7001
Directions to Amway Center
From the North:
Follow I-4W to exit 82B to Anderson Street. Turn right
onto Division Street. Turn right onto West Church
Street. The Amway Center will be on the right side.
From the South:
Follow I-4E to 82B for South Street on the right.
Continue straight on Garland Avenue. Turn Left on
West Church Street. The Amway Center will be on the
left side.
From the West:
Take FL-408E (Toll Road) to exit #9 toward US-92/
US-17/US-441 (Toll Road). Merge onto Carter Street.
Turn left at South Orange Blossom Trail/US-17/US-92.
Turn right onto West Church Street. The Amway Center
will be 6 blocks down on the right side.
From the East:
Take FL-408W (Partial Toll Road) to exit #11A toward
Rosalind Avenue (Toll Road). Turn left at FL-15E/East
South Street. Turn right onto South Division Avenue
and then right onto Church Street. The Amway Center
will be on the right side.
Airports
ORLANDO EXECUTIVE AIRPORT (4 Miles)
Orlando Executive Airport is located 4 miles from the
Amway Center. For your convenience, the following
charter air services are located there; Sheltair Aviation
and Showalter Flying Service.
Sheltair Aviation
321 North Crystal Lake Drive
Orlando, Florida, 32803
Tel: (407) 896-2799
Fax: (407) 581-5652
Driving Directions:
Amway Center to Sheltair Aviation:
1. Head east on Church Street to South Garland
Avenue, (go 0.1 mi)
2. Turn left onto South Garland Avenue, (go 0.4 mi)
3. Turn right onto West Robinson Street, (go 2.2 mi)
4. Turn right onto North Crystal Lake Drive, (go 492 ft)
5. Make a U-turn, Sheltair Aviation will be on the right.
Sheltair Aviation to Amway Center:
1. Head northwest on N Crystal Lake Drive toward East
Robinson Street, (go 450 ft)
2. Take the first left onto East Robinson Street,
(go 2.3 mi)
3. Turn left onto North Hughey Ave, (go 0.4 mi)
4. Take the 3rd right onto West Church Street, Amway
Center will be on your left.
Showalter Flying Service
400 Herndon Avenue
Orlando, Florida 32803
Tel: (407) 894-7331
Fax: (407) 894-5094
Driving Directions:
Amway Center to Showalter Flying Service:
1. Head east on Church Street to South Garland
Avenue, (go 0.1 mi)
2. Turn left onto South Garland Avenue, (go 0.4 mi)
3. Turn right onto West Robinson Street, (go 2.3 mi)
4. Turn left onto Maguire Blvd, (go 0.5 mi)
5. Turn right onto East Colonial Drive, (go 0.4 mi)
6. Turn right onto Herndon Avenue, (go 0.2 mi)
7. Slight right onto Elwell Avenue to Terminal.
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
Showalter Flying Service to Amway Center:
1. Head north on Elwell Avenue toward Herndon
Avenue, (go 203 ft)
2. Continue onto Herndon Avenue, (go 0.2 mi)
3. Turn left onto E Colonial Drive, (go 0.4 mi)
4. Turn Left onto Maguire Blvd, (go 0.5 mi)
5. Turn right onto East Robinson Street, (go 2.3 mi)
6. Turn left onto North Hughey Avenue, (go 0.4 mi)
7. Take the 3rd right onto West Church Street,
Amway Center will be on your left.
ORLANDO INTERNATIONAL AIRPORT (13 Miles)
One Airport Boulevard
Orlando, FL 32837
Tel: (407) 825-2001 (General Inquiries)
Tel: (407) 825-8463 (Flight Information)
Airport Code: MCO
Airport Use: Commercial
orlandoairports.net
Driving Directions:
Amway Center to Orlando International Airport:
1. Start at 400 West Church Street going toward South
Hughey Avenue, (go 0.1 mi)
2. Turn Right on South Hughey Avenue (go 0.1 mi)
3. Take ramp onto I-4 Westbound, (go 0.6 mi)
4. Take exit #82A/SR-408 onto SR-408 Eastbound
toward Titusville (Toll Road), (go 4.7 mi)
5. Take exit #14 (SR-436) onto Lake Underhill Road
(Toll Road), (go 0.5 mi)
6. Turn Right on South Semoran Boulevard (SR-436
South), (go 6.1 mi)
7. Continue on Airport Boulevard toward Orlando Int’l
Airport, (go 0.7 mi)
8. Follow signs to terminal
Orlando International Airport to Amway Center:
1. Start going toward the Airport Exit on Airport
Boulevard, (go 1.2 mi)
2. Take Left ramp onto Airport Boulevard toward Terminal
B/North Exit (SR-436 Toll Road)/SR-528, (go 1.9 mi)
3. Continue on South Semoran Boulevard (SR-436
North), (go 6.1 mi)
4. Take ramp onto SR-408 (Toll Road) West toward
Downtown/Orlando (Toll Road), (go 3.6 mi)
5. Take exit #11A/Rosalind Avenue/Hospital (Toll Road)
(go 0.5 mi)
6. Turn Left on East South Street (SR-15 North)
(go 0.5 mi)
7. Turn Right on South Garland Avenue, (go 0.1 mi)
8. Turn Left onto West Church Street, (go 0.1 mi)
For your convenience, the following charter air services
are located at the Orlando International Airport.
Galaxy Aviation of Orlando (MCO)
9425 Tradeport Drive
Orlando, Florida 32827
Tel: (407) 851-8304
Fax: (407) 855-9588
Galaxy Aviation to Amway Center:
1. Head north on Tradeport Drive toward Binnacle
Way (go 1.6 mi)
2. Take ramp onto FL-528 W (Partial toll road)
(go 9.4 mi)
3. Keep Right at fork for I-4 E/Downtown Orlando/
merge onto I-4 East (go 10.5 mi)
4. Take exit 82B for South St (go 0.7 mi)
5. Go straight to Garland Avenue (go 0.1 mi)
6. Take left onto West Church Street, Amway Center
will be on your left. (go 0.1 mi)
Amway Center to Galaxy Aviation:
1. Head east on West Church Street to South Hughey
Avenue (go 0.1 mi)
2. Turn right onto South Hughey Avenue to I-4 West
(go 0.1 mi)
3. Enter I-4 West (go 10.8 mi)
4. Take exit 72 to merge onto FL-528 E (Partial toll
Road) (go 9.3 mi)
5. Take exit 9 toward Tradeport Drive/Conway Road
(go 0.2 mi)
6. Turn right onto Tradeport Drive (go 1.7 mi)
7. Make a U-Turn at Express Drive. Destination on
Right. (go 0.2 mi)
PAGE 4
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
Signature Flight Support
4215 Lindy Circle
Orlando, Fl 32827
Tel: (407) 825-6999
Fax: (407) 856-5598
Signature Flight Support to Amway Center:
1. Head West on Lindy Circle to Binford Road
(go 456 ft)
2. Take the 2nd right onto Tradeport Drive (go 2.1 mi)
3. Take the ramp to FL-528-W (Partial Toll Road)
(go 9.4 mi)
4. Keep Right at fork for I-4 E/Downtown Orlando/
merge onto I-4 East (go 10.5 mi)
5. Take exit 82B for South St (go 0.7 mi)
6. Go straight to Garland Avenue (go 0.1 mi)
7. Take left onto West Church Street, Amway Center
will be on your left. (go 0.1 mi)
Amway Center to Signature Flight Support:
1. Head east on West Church Street to South Hughey
Avenue (go 0.1 mi)
2. Turn right onto South Hughey Avenue to I-4 West
(go 0.1 mi)
3. Enter I-4 West (go 10.8 mi)
4. Take exit 72 to merge onto FL-528 E (Partial toll
Road) (go 9.3 mi)
5. Take exit 9 toward Tradeport Drive/Conway Road
(go 0.2 mi)
6. Turn right onto Tradeport Drive (go 1.7 mi)
7. Turn left onto Lindy Circle / Destination will be on
the left (go 0.2 mi)
Hospitals
ORLANDO HEALTH (1.5 Miles)
1414 Kuhl Avenue
Orlando, FL 32806
Tel: (321) 841-5411
Tel: (321) 841-5210 (Emergency Department)
orlandohealth.com
Driving Directions:
Amway Center to Orlando Health:
1. Start at 400 West Church Street, going toward
South Divison Avenue
2. Turn Left on South Division Avenue, (go 0.6 mi)
3. Turn Left on West Gore Street, (go 0.2 mi)
4. Turn Right on Lucerne Terrace, (go 0.2 mi)
5. Turn Left on West Columbia Street, (go 0.2 mi)
6. Turn Right on Kuhl Avenue, (go 0.1 mi)
7. ORMC on the Right
Orlando Health to Amway Center:
1. Start at 1414 Kuhl Avenue, going toward West
Underwood Street, (go 0.1 mi)
2. Turn Left on West Columbia, (go 0.2 mi)
3. Turn Right on Lucerne Terrace, (go 0.2 mi)
4. Turn Left on West Gore Street, (go 0.2 mi)
5. Turn Right on South Division Avenue, (go 0.6 mi)
6. Turn Right on West Church Street
FLORIDA HOSPITAL – ORLANDO (3.5 Miles)
601 East Rollins Street
Orlando, FL 32803
Tel: (407) 303-5600
floridahospital.com
Driving Directions:
Amway Center to Florida Hospital:
1. Go East on West Church Street towards South
Hughey Avenue (go 0.1 mi)
2. Turn Left onto South Garland Avenue, (go 0.7 mi)
3. Merge onto I-4 East via the ramp on the Left
(go 1.3 mi)
4. Take Princeton Street exit, exit #85 (go 0.2 mi)
5. Turn Right onto East Princeton Street ST/FL 438
(go 0.3 mi)
6. Turn Left onto Bedford Road (go 0.1 mi)
7. End at 601 East Rollins Street
PAGE 5
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
Florida Hospital to Amway Center:
1. Start at 601 Rollins Street, going toward Bedford Road
2. Turn Left onto Bedford Road, (go 0.1 mi)
3. Turn Right onto East Princeton Street, (go 0.4 mi)
4. Turn Left to take ramp onto I-4 Westbound, (go 2.1 mi)
5. Take exit 82 to Anderson Street.
6. Turn right onto Anderson Street (0.1 mi).
7. Turn right onto Division Avenue (0.2 mi)
8. Turn right onto West Church Street.
Hotels
GRAND BOHEMIAN HOTEL (0.5 Miles)
325 South Orange Avenue
Orlando, FL 32801
Tel: (407) 313-9000
Toll Free: (888) 213-9110
grandbohemianhotel.com
ALOFT ORLANDO DOWNTOWN (0.5 Miles)
500 South Orange Avenue
Orlando, FL 32801
Tel: (407) 380-3500
Toll Free: (877) 462-5638
Fax: (407) 380-3600
starwoodhotels.com
EMBASSY SUITES ORLANDO-DOWNTOWN (0.6 Miles)
191 East Pine Street
Orlando, FL 32801
Tel: (407) 841-1000
embassysuitesorlandohotel.com
RESIDENCE INN ORLANDO DOWNTOWN (1.2 Miles)
680 N. Orange Avenue
Orlando, FL 32801
Tel: (407) 482-1500
marriott.com
CROWNE PLAZA ORLANDO DOWNTOWN (0.9 Miles)
304 West Colonial Drive
Orlando, FL 32801
Tel: (407) 843-8700
ichotelsgroup.com
COURTYARD BY MARRIOTT ORLANDO DOWNTOWN (1.6 Miles)
730 North Magnolia Avenue
Orlando, FL 32803
Tel: (407) 996-1000
Toll Free: (800) MARRIOTT
orlandocourtyarddowntown.com
DOUBLETREE BY HILTON ORLANDO DOWNTOWN (1.9 Miles)
60 South Ivanhoe Boulevard
Orlando, FL 32804
Tel: (407) 425-4455
doubletree1.hilton.com
COMFORT SUITES – DOWNTOWN ORLANDO (3.3 Miles)
2416 North Orange Avenue
Orlando, FL 32804
Tel: (407) 228-4007 (Main)
orlandocomfortsuites.com
For additional hotel listings outside of downtown,
please visit Visit Orlando at visitorlando.com
CVB
VISIT ORLANDO
6277 Sea Harbour Drive
Suite 400
Orlando, FL 32821
Tel: (407) 363-5872
Toll Free: (800) 972-3304
visitorlando.com
Visit Orlando is the only officially recognized sales
and marketing organization for the Orlando and Orange
County area. Chartered in 1983 as a private not-for-profit
organization, Visit Orlando represents more than 1,450
private businesses that make up the area’s tourism
industry. Visit Orlando is dedicated to promoting the area
as one of America’s great vacation and meeting destina-
tions and providing comprehensive, unbiased information
to all travelers.
PAGE 6
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
ROOM NAME
Production Office 1
Production Office 2
Conference Room
Green Room
Star Dressing Room 1*
Star Dressing Room 2*
Star Dressing Room 3
Star Dressing Room 4
Star Dressing Room 5
Star Dressing Room 6
Official Locker Room 1
Official Locker Room 2
Officials Lounge
Auxiliary Locker Room 1
Auxiliary Locker Room 2
Auxillary Locker Room 3
Auxillary Locker Room 4
Press Support**
Press Workroom**
SQ. FEET
304
273
472
982
260
354
312
257
260
256
135
157
217
1017
847
2819
1785
1400
850
SHOWERS
X
X
X
X
X
X
X
X
X
X
X
X
X
RESTROOMS
X
X
X
X
X
X
X
X
X
X
X
X
X
140 Ft.
146 Ft.
130 Ft.
143 Ft.
200 Ft.
220 Ft.
200 Ft.
215 Ft.
143 Ft.
95 Ft.
245 Ft.
245 Ft.
227 Ft.
310 Ft.
255 Ft.
90 Ft.
420 Ft.
185 Ft.
220 Ft.
* Rooms can be combined
** Rooms can be combined
Rooms subject to availability.
Event Level Function Spaces
DIST. TO END STAGE
BACKSTAGE
PAGE 7
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
Map of Event Level Function Spaces
PAGE 8
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
Amenities
OFFICIALS LOUNGE // Officials’ Locker Rooms share a
common lounge.
AUXILIARY LOCKER ROOM 1 // Includes coaches office,
training room and lockers.
AUXILIARY LOCKER ROOM 2 // Includes coaches office,
training room and lockers.
AUXILIARY LOCKER ROOM 3 // Includes coaches office,
coaches lockers, recreational room, training room and
lockers.
AUXILARY LOCKER ROOM 4 // Includes changing room,
locker room and training room.
PRESS SUPPORT // Concert Catering Room.
Wireless Access:
Amway Center is equipped with phone and data
capabilities.
Freight Elevator
Freight Elevator // (1) 15,000 lb
Dimensions // 9’4”W x 23’10”D x 10’H
Access Door // 9’W x 10’H
Load In Information
LOAD IN / LOAD OUT // The Amway Center loading dock
area is located at 400 South Street between Hughey
Avenue and Division Avenue. South Street is the next
major street to the south of Church Street.
DOCKS AVAILABLE // 5 during load in / 6 during load out.
All Loading Docks can be closed while trucks are
parked within loading dock.
LOADING DOCK ENTRANCE // Located on South Street
(South) between Hughey Avenue (East) and Division
Avenue (West).
DOCK POWER // Refer to “Electrical Show Power” sec-
tion on Pages 12 and 13.
DOCK LEVELER // Available at each dock.
SCOREBOARD TRIM/CLEARANCE HEIGHT // 72’H
LOADING DOCK TRUCK DOOR // 8’W x 12’H
ZAMBONI ROLL-UP ACCESS CLEARANCE // 16’W x 14’H
DRIVE IN RAMP CLEARANCE // 18’W x 18’H
Floor Access from Loading Dock Area (Closest to Security
Office). During events, this ramp must remain clear for
emergency vehicles.
VOMITORY CLEARANCE // 8’H”
TRUCKS/BUSES PARKED AT ONE TIME // 5 in the dock, with
additional parking in the GEICO Garage across South
Street.
OVERFLOW PARKING // The GEICO Garage is located on South
Street across from the loading docks. The GEICO Garage
provides additional parking for up to 25 buses or trucks on
first floor, East side.
PUSH FROM LOADING DOCK #2 TO FLOOR // 55’
Concourse Elevation
LEVEL
Event Floor
Mezzanine (ADA)
IOA Founders Level
Terrace Level (100 Level)
Chase Club Level
Promenade (200 Level)
Last Row of Seating on
Promenade Level
Sky
Press
Low Steel
Roof
HEIGHT
0’
16’-1”
25’-1”
38’-6”
56’-2”
71’-6”
95’-8”
91’-11”
101’-9”
103’
140’
PAGE 9
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
BOOKING PROCEDURES
Booking Contacts
KEVIN BROWN kevin.brown@cityoforlando.net
407.440.7040
Calendar of Events
The Amway Center maintains an ocial event calendar
for the booking of all available areas within the Amway
Center. The public calendar found on our Web site is not
the booking calendar. Please contact the Booking Manager
for tentative open dates for your upcoming event. Clients
interested in holding dates for upcoming events are
required to complete an Event Request Form.
Event Request Form
Please contact the Booking Manager for an Event
Request Form.
Contract Execution
The Amway Center will prepare a written contract to be
signed by the client. All terms are subject to change
until the contract has been signed and fully executed by
both parties. Any additions made to the contract should
be in writing and signed by both parties.
Deposits
In addition to the rental contract, events may be re-
quired to provide a rental deposit. If tickets sales are not
adequate to cover building expenses, the client may be
required to make additional deposits prior to event date.
If deposits are not made by the agreed upon date, the
event is subject to cancellation and deposit forfeited.
Insurance & Indemnication Requirements
Amway Center requires all clients to obtain their own
insurance stating City of Orlando as Additional Insured. If in-
surance is not obtained by the client within 7 business days
prior to event, event is subject to cancellation.
Bodily Injury* – $1,000,000
Property Damage – $1,000,000
Additional Insured – City of Orlando
*
Injury to, or death of one or more persons as a result of any
one occurance.
Settlement
At the conclusion of the event, the client is responsible to
settle all outstanding expenses and contractual fees.
At settlement, the client will be presented with proof
of expenses acquired during client’s events. (Example:
Advertisement Expenses, Box Oce Reports, Catering,
Rent Balance, Taxes, Ticketing Expenses, Reimbursable
Expenses, etc.)
PAGE 10
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
LOCATION
Upstage Left
Upstage Right
Arena North Floor
Downstage Right Vom
Downstage Left Vom
Loading Dock
GEICO Garage
Plaza
– Fan Fest Plaza
(NW Corner, Outside on
Church Street)
Player Garage
AMPS
(3) 400
(2) 200
(2) 200
(1) 400
(3) 400
(2) 200
(2) 200
(1) 400
(2) 200
(1) 125
(2) 200
(2) 200
(6) 200
(6) 200
(1) 200
(1) 200
(1) 400
(8) 200
(2) 50
PHASE
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
VOLTS
120/208
(1)
120/208
(1)
120/208 – Isolated
(2)
120/208 – Isolated
(2)
120/208
(3)
120/208
(3)
120/208 – Isolated
(4)
120/208 – Isolated
(4)
120/208
(5)
120/208 – Isolated
(5)
120/208
(3)
120/208
(1)
120/208
(1)
120/208
(3)
120/208
– Located on 1
st
Floor (Truck/Bus Staging)
120/208
– Located on 8
th
Floor
120/208
(5)
120/208
(1)
120/208
(1)
ELECTRICAL SHOW POWER
SHOW POWER DISTRIBUTION AND TRANSFORMER SERVICES
(1)
Power is serviced by a 500 kVA Transformer = 1387 amps, 3-phase.
(2)
Power is serviced by a 225 kVA Transformer = 624 amps (Isolated).
(3)
Power is serviced by a 500 kVA Transformer = 1387 amps, 3-phase.
(4)
Power is serviced by a 225 kVA Transformer = 624 amps (Isolated).
(5)
Power is serviced by a 500 kVA Transformer = 1387 amps, 3-phase.
PAGE 11
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
PAGE 12
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
STAGERIGHT STAGING
•
Heights range from 48” to 72”
•
Skirted Stage
•
Extra Staging Available
STAGERIGHT BARRICADE
•
120’ of Mesh Barricade CC-500 V2 4’ Wide,
56” Deep, with step extensions
•
Includes (2) Corner Wedge Plates, (2) Thrust Assembly
Inside Corner, (2) Thrust Assembly Outside Corner
Left, (2) Thrust Assembly Outside Corner Right
RISERS // 8” to 24” High
EASELS // (15) Easels (Aluminum)
ADA LIFT
•
Ascension Vertuoso 5460P Lift
•
Reaches 60”
•
Platform Size: 36” x 54” with 43”H sidewalls
•
Lifting capacity of 750 pounds
FORKLIFTS // Total of 3
•
(1) Komatsu 4’ (48”)
•
(1) Komatsu 6’ (72”)
•
Maximum Fork Height – 189”
•
Overall Lowered Height – 84.5”
•
Free Lift – 36.4” with standard Load Backrest
•
Base Model Lifting Capacity – 5,000 pounds
@ 24” load center
•
Actual Capacity – 4,500 pounds @ 24” load
center to 189” MFH
PALLET JACKS (MANUAL) // Total of 2 // 2 manual Bishamon
jacks with 5,500 pounds capacity
BIKE RACK // Total of 90 // 8 Foot Sections
TENSA BARRIERS // Total of 90 – Black Satin “Slimline”
7.6’ per post
SCISSOR LIFTS // Total of 1 – Electric Skyjack
20’ max height
TABLE CLOTHS // Total of 120*
•
25 skirts, 4 sided, Black, 96” x 30” x 30”
•
25 skirts, 4 sided, Royal Blue, 96” x 30” x 30”
TABLE CLOTHS (ROUND) // Total of 30*
•
30 skirts, Royal Blue, 3 sided, 96” x 30” x 30”
CONCERT SEATS
•
2050 Folding Chairs
•
200 Companion Seats
PIPE & DRAPE // 100 ft. of 8’ Black Drape
WHITE BOARDS // (4) Rolling White Boards
* All equipment quantities are approximate and subject to availability.
PAGE 11
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
EQUIPMENT
Technical Equipment
ASSISTED LISTENING DEVICES // Total of 50
Listen Technology Corporation with 57 band channel
width and an LCD Display Screen
CHAIN HOIST // (8) 120 Chain, 1 Ton Capacity
HOUSE CURTAINS
Blackout Curtains
•
Vom Curtains
•
Upstage backdrop drape
•
Upper Bowl Curtains – Can Close off Entire
Upper Bowl Seating (12 Sections, can be Individually
lowered. Refer to red lines on Bowl Map on page 28).
WIRELESS MICROPHONE PACKAGE
•
(8) Shure UR24D/Beta58 Receiver and Handheld Mic
•
(2) Shure UR1 Body Pack Transmitter and WL185
Microphone
MIXER
•
YamahaM7CL 48 Channel
PRODUCTION PHONE LINES/DATA
Contact Event Manager
SPOTLIGHTS // Total of 16 – 65 Pound Super Trouper
•
Long Throw 2.0 Kw Follow Spot
•
4 spotlights live in cornor baskets
PODIUMS // (8) Stand Alone Podiums
HOUSE SOUND CLUSTER // 6 Array consisting of:
•
(4) Meyer Sound M3D Subs
•
(11) Meyer Sound MILO Cabinets
Additional Sound
•
24 UP1 in catwalk
•
(8) UP1 under scoreboard
•
(1) Yamaha M748CC
Sporting Equipment
ARENA FOOTBALL
Football Artificial Turf Field // Total of 1
•
(1) Actglobal Model #N40M Dual colored mono
filament
•
Goals Included
POWER EDGER // Total of 2 // Propane powered
DANCE // Portable Dance Floor – Total of 1
•
(1) Sico Inc. floor
•
Total size of floor is 30 x 30 feet
•
3’ x 3’ panels
•
Natural Oak Parquet
HOCKEY
Zamboni // Total of 2
•
Propane power
•
Ice re-surfacer
Hockey Goals
// (2) Red Athletica, 4’ x 6’
ICE FLOOR DECKING // (1) Lightweight Athletics
(1” x 4’ x 8’ panels)
SKATE MATTING // Total of 6
•
(6) Skate-spike resistant matting
•
3’ x 75’
LACROSSE
Lacrosse Goal Sets // Total of 1 – (1 set) Jaypro
Sports Equipment Model #LG50
Lacrosse Goal Nets // Jaypro Sports Equipment
Model #LGND40
SOCCER // Soccer Artificial Turf Field – Total of 1
•
(1) Actglobal Model #N40M Dual colored
monofilament
•
Interchangeable with Soccer Field
* All equipment is subject to availability.
PAGE 14
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
VIDEO DISPLAYS
CENTERHUNG
Upper 8A (4)
Upper 8B (4)
Upper Halo
Wedges (4)
Magic TV 16x9
Magic TV GIP
Magic TV Full
Lower Halo
RIBBON BOARDS
Courtside Voms (4)
Courtside (1)
270° (1)
Sponsor Decks
Club Voms (4)
360° (1)
Prom Voms
East/West Voms
RESOLUTION
760W x 600H
760W x 600H
6080W x 120H
280W x 840H
1280W x 720H
1120W x 212H
1120W x 840H
4360W x 120H
192W x 36H
1480W x 120H
10,272W x 36H
576W x 36H
72W x 18H
16,176 x 36H
120W x 36H
144W x 36H
COMPATIBLE FILE FORMAT
RGB 30fps Uncompressed AVI
RGB 30fps Uncompressed AVI
RGB 30fps Uncompressed AVI
RGB 30fps Uncompressed AVI
XDCam50 422 720P HD Video
RGB 30fps Uncompressed AVI
RGB 30fps Uncompressed AVI
RGB 30fps Uncompressed AVI
RGB 30fps Uncompressed AVI
RGB 30fps Uncompressed AVI
RGB 30fps Uncompressed AVI
RGB 30fps Uncompressed AVI
RGB 30fps Uncompressed AVI
RGB 30fps Uncompressed AVI
RGB 30fps Uncompressed AVI
RGB 30fps Uncompressed AVI
NON-MAGIC EVENTS VERSION 1.4_02-28-11
PAGE 15
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
DAVID STORM
Director of Broadcast Production and Services
Office: 407.916.2702
Cell: 859.380.7619
For infomation on uploading files, please
contact [email protected]
LED CONTENT CREATION GUIDE
NOTES
•
Content created for the 360° must contain 12 pixels
of non-display black on the far left.
•
Content created for the 360°, Lower and Upper Halo
must have seamless edges (left and right).
•
Video created for Magic TV must be HD 16x9 for
optimal playback. Full Video on Magic TV displays
roughly 4x3 without the Magic TV GIP window.
•
Animations for all displays besides 16x9 Magic TV
must be RGB, 72dpi, 30 fps Uncompressed AVI
files. Still images may be JPEG or PSD format. No
other file formats will be accepted.
•
All content delivered must include traffic instruction.
•
16x9 Magic TV displays 720p HD content. Optimal
digital content is XDCAM50 422 720p60. Tape
formats accepted are: Sony HDCam, DVCProHD,
XDCam, Blue-Ray, DigiBSP, Sony SX.
•
If your event requires half or two/thirds of the arena
or a GIP scoring area on the 360, please use
6420 X 36 mirrors on the 360°.
•
The GIP (Game in Progress) scoring area on the
360° is 1662 X 36.
•
Content created for the Wedges display in a trapezoid
with a top width of 280 pixesl and the bottom roughly
100 pixels. This is your title safe area.
•
Courtside display is only available for Magic NBA
Games unless otherwise arranged.
PAGE 16
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
RADIO FREQUENCIES
FREQUENCY
216.225
451.350
453.000
456.325
458.000
463.237
463.487
464.862
467.375
468.237
468.487
470.000
473.000
564.000
576.475
1880-1930
2425.000
2450.000
2475.000
6437.500
6512.500
DESCRIPTION
Assisted Listening
Arena 2-way Radios
Arena 2-way Radios
Arena 2-way Radios
Arena 2-way Radios
Arena 2-way Radios
Arena 2-way Radios
Arena 2-way Radios
Arena 2-way Radios
Arena 2-way Radios
Arena 2-way Radios
Wireless Camera CCU #1
Wireless Camera CCU #2
Magic Broadcast Microphone
Magic Broadcast Microphone
Amway Wireless Coms
HVAC Wireless Thermostat
HVAC Wireless Thermostat
HVAC Wireless Thermostat
Wireless Camera LINK #1
Wireless Camera LINK #2
LOCATION
Catwalk Center
Building wide
Building wide
Building wide
Building wide
Building wide
Building wide
Building wide
Building wide
Building wide
Building wide
Control Room
Control Room
Varies
Varies
Entire Bowl
Control Room
Control Room
BRAND/MODEL
Listen Tech
Motorola
Motorola
Motorola
Motorola
Motorola
Motorola
Motorola
Motorola
Motorola
Motorola
Sony
Sony
Sennheiser G3
Sennheiser G3
Clear Com Free Speak II
Sony
Sony
No
No
No
No
No
No
No
No
No
No
No
Yes
Yes
No
No
Yes
No
No
No
Yes
Yes
Amway Center Fixed Radio Frequencies
TURNED OFF BY REQUEST
PAGE 17
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
Orlando Foodservice Partners (d/b/a Levy Restaurants)
is the exclusive in-house supplier for all Food & Bever-
age purposes at the Amway Center. Their staff of
experienced event planners oversees the details of each
event, including menu planning. For additional information
regarding catering services, please contact a catering sales
manager or visit their website at levyrestaurants.com.
ERIN BRAUN Senior Catering Manager
[email protected] | 407.440.7085
LEVEL
ROOM TITLE
Hospitality Spaces
EVENT Disney Atrium 7,332 1,000
Fields Ultimate Lounge 12,140 600
IOA FOUNDERS * IOA Hospitality Room Red 906 57
IOA Hospitality Room White 1,054 65
IOA Hospitality Room Blue 900 58
TERRACE ‘Ronas & ‘Ritas 6,310 388
Bud Light Baseline Bar 8,100 550
Coors Light Mountain Bar 330 95
CHASE CLUB FanDuel Sports Zone 14,200 500
Jernigan’s Restaurant 15,578 311
Jernigan’s Banquet Room 1,324 253
PROMENADE Tower Room 3,400 253
O-Zone 2,600 200
SKY*** ONE80 Lounge 4,435 360
SF CAPACITY**
FOOD & BEVERAGE/CATERING
* Total square footage is 2,860. Total room capacity is 180. Rooms can be partitioned into 2 or 3 rooms.
** Capacity is based on an empty room. Capacity may decrease based upon room setup.
*** One80 Lounge is operated by Church Street Entertainment. 407.649.4270, http://www.cseorlando.com
PAGE 18
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
LABOR RATES
PAGE 19
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
INTERACTIVE MEDIA
EXTERIOR
Prosticks
Faces Interstate 4 for optimal visuals
1032 x 896
Towernose
Faces Interstate 4 and primary pedestrian path-of-travel
2040 x 192
BOX OFFICE
Faces primary pedestrian path-of-travel
2040 x 192
INTERIOR
Clubs, Concourses, Restaurant and Suites
Full-Commercial Placement (FCP)
Integrated Commercial Placement (ICP)
Vertical Commercial Placement (VCP)
INNER-BOWL LED
360º / wraps around the lower portion of the upper bowl
270º / wraps around upper portion of the lower bowl
VIDEOBOARD
TV spot display
Pre-game
Half-time / Intermission
Post-game
DIGITAL TECHNOLOGY
MARKETING
The Amway Center offers full-service marketing and communications to support your event. We can provide
comprehensive marketing plans, media buying, promotions and/or provide you with recommendations and media
contacts. We are committed to supporting promoters and presenters with the most professional, knowledgeable
and effective event marketing to ensure a successful event.
Advertising expenses are due at event settlement, unless prior arrangements have been made. Advertising settle-
ment will include all support documentation of advertising placed.
As one of North America’s most technologically superior arenas, the Amway Center employs the industry’s finest
digital resources reaching the masses. Your event will receive significant exposure through the available resources
outlined below.
WEBSITE
AmwayCenter.com
SOCIAL MEDIA
Facebook
Twitter
Instagram
YouTube
Pinterest
EMAIL
Venue databases
Orlando Magic
Orlando Solar Bears
Orlando Weekly inclusion
Printed monthly calendars
Orlando Magic
Orlando Solar Bears
Press release & media advisory distribution
Media coordination
Orther media opportunities upon request
PRINT MEDIA
IN-GAME OPPORTUNITIES
MEDIA RELATIONS
PAGE 20
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
LIBRARY
LAKE EOLA
HIST
CTR
WB I-4 EXIT 82B
AT ANDERSON ST
EB 408 EXIT 10B
AT S ROSALIND AVE
EB I-4 EXIT 82B
AT SOUTH ST
WB 408 EXIT 11A
AT SOUTH ST
Bus Parking
Primary ADA Lot
Pedicabs
Taxis
1
7
8
2
17
9
12
14
11
13
10
6
5
4
3
Exit at Amelia
From E-Bound I-4
Exit at Colonial
From W-Bound I-4
16
15
18
Bus Parking
PARKING OPTIONS
PAGE 21
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
PERMITTING
Special permit applications for the following activities
shall be made to the City of Orlando Fire Department
within 10 business days prior to the event.
•
Display and operation of any unusual electrical,
mechanical or chemical device, which may present
a hazard. The device, its application and the
operation itself, must be approved by the City of
Orlando Fire Department.
•
Display or operation of any heater, barbeque, open
flame, candles, lamps, torches, etc.
•
Use or storage of flammable liquids, compressed
gases or dangerous chemicals, as determined by
the Fire Marshal.
•
Any pyrotechnics, fireworks or special effects display
or process.
•
Any unusual use of a motorized vehicle inside a
structure.
•
Any special cooking requirements. This includes
cooking inside of convention areas, locker rooms or
areas where cooking is not normally done.
•
Tents in excess of 100 sq. feet (10x10) erected
inside and/or outside the host facility. A separate
permit may also be required by the City of Orlando
Permitting Department.
Permitting forms are available on the City of Orlando
Web site, www.cityoforlando.net/permits, or in person at:
Permitting Services Division
City Hall, First Floor
400 South Orange Avenue
P.O. Box 4990
Orlando, FL 32802-4990
Phone: (407) 246-2271
Fax: (407) 246-3420
Special Permits Needed
ORLANDO FIRE DEPARTMENT
City Hall, 7th Floor
400 South Orange Avenue
P.O. Box 2846
Orlando, FL 32802-4990
Phone: (407) 246-2386
Fax: (407) 246-2512
Fire Marshal Contact
Fire Lanes and Fire Protection Equipment
a. Booth displays, signs, etc., shall not block or
obstruct any fire hose, fire extinguishers, fire alarm
pull stations or any other fire protection appliance
inside of a building.
b. No fire department equipment outside of the building
shall be obstructed or blocked in any way. This
includes sprinkler system valves, standpipes,
hydrants, fire command rooms or any item, location
or device designated for protection use.
c. No vehicles shall be parked in fire lanes outside
of building.
PAGE 22
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
RIGGING
1. All rigging loads shall be suspended only from the
members indicated on the rigging load plans
herein. Other framing members such as roof joists,
roof beams, trusses, support beams (except as
allowed by note below) shall not be used for the
support of rigging loads.
2. The maximum working load supported by a rigging
beam segment or truss bottom chord segment
marker [5] shall not exceed 5,000 pounds. This
load may be a single point or a combination of
loads acting anywhere along the member, as long
as the total load on the segment does not exceed
5,000 pounds. See the note below for limit on
total applied rigging grid load.
3. The maximum working load supported by a rigging
beam segment or truss bottom chord segment
marker [8] shall not exceed 8,000 pounds. This
load may be a single point or a combination of
loads acting anywhere along the member, as long
as the total load on the segment does not exceed
8,000 pounds. See the note below for limit on total
applied rigging grid load.
4. The maximum working load supported by a rigging
beam segment or truss bottom chord segment
marker [10] shall not exceed 10,000 pounds. This
load may be a single point or a combination of
loads acting anywhere along the member, as long
as the total load on the segment does not exceed
10,000 pounds. See the note below for limit on
total applied rigging grid load.
5. The maximum working load supported by a rigging
beam segment or truss bottom chord segment
marker [16] shall not exceed 16,000 pounds. This
load may be a single point or a combination of
loads acting anywhere along the member, as long
Rigging Load Criteria
as the total load on the segment does not exceed
16,000 pounds. See the note below for limit on
total applied rigging grid load.
6. Refer to limits for maximum hanging load
orientation for angular orientation limits for any
rigging load. The maximum permissible load for
loads which for an angle greater than 45 degrees
from vertical, shall be reduced 25% from maximums
indicated above.
7. The maximum total working load tributary from all
cross-stage (east – west) beams at any joint shall
be 10,000 pounds unless noted otherwise, thus:
Joints Denoted (A) = 13,000 pounds
Joints Denoted (B) = 16,000 pounds
8. The maximum total combined rigging load carried
by any truss, including the rigging load attributable
to the rigging beams and girders supported by the
truss, shall not exceed the following:
Truss 1: 25,000 pounds total maximum
Truss 2: 50,000 pounds total maximum
Truss 3: 75,000 pounds total maximum
Truss 4: 75,000 pounds total maximum
Truss 5: 85,000 pounds total maximum
Truss 6: 85,000 pounds total maximum
9. Rigging load limits listed above are in addition to
the rated scoreboard capacity (84,000 lbs +
18,600 lb hoist) and the six primary speaker clusters
(5,400 lbs each + 12,700 hoist for hoisting equip-
ment). A 1.5 impact factor for hoists is included.
10. Rigging member segments marked [5] shall be
identified with 2” tall white letters printed on each
side of the member. At the center of the segment
as follows: “Rigging Capacity 5,000 lb”.
11. Rigging member segments marked [8] shall be
identified with 2” tall white letters printed on each
side of the member. At the center of the segment
as follows: “Rigging Capacity 8,000 lb”.
The following defines the acceptable loading criteria
applicable to all rigging loads hung from the rigging
beams and truss bottom chords for the arena.
Please contact an event manager for rigging plot or for
additional information.
PAGE 23
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
Limits for Maximum Hanging Load Orientation
1 1
1 1
P1
B = 45°
P2
A = 45°
P2
A = 45°
P4
B = 45°
P5
P = RIGGING LOAD ON MEMBERS
12. Rigging member segments marked [10] shall be
identified with 2” tall white letters printed on
each side of the member. At the center of the
segment as follows: “Rigging Capacity 10,000 lb”.
13. Rigging member segments marked [16] shall be
identified with 2” tall white letters printed on
each side of the member. At the center of the
segment as follows: “Rigging Capacity 16,000 lb”.
14. Wherever a rigging beam or girder is supporting
a “house truss” winch system, which can be
located anywhere within the rigging grid extents,
the rigging capacity of every beam and/or girder
supporting the winch system shall be reduced by
3,000 lbs from what is shown on the rigging plan.
The overall rigging capacities listed in note 8,
however, shall remain the same.
1. Rigging loads hung withing envelope defined by
Angle “A” may be full load values as defined in
rigging load criteria notes above.
2. Rigging loads hung withing envelope defined by
Angle “B” shall be reduced to 75% of the loads
defined in rigging load criteria notes above.
E
S
N
W
5555
5555
5555
5555
5555
5555
5 5 5
5555
5555
5555
5555
5555
5555
5555
5555
5555
8855
8855
8855
8855
8855
16
8855
8855
5555
5555
5555
5555
5555
5555
5555
5555
10
5
5
5
5
5
5
5
5
5
5
5
5
5
5555
5555
5555
5555
5555
5555
5555
5555
5555
5555
5555
5555
5555
5555
5555
5555
5555
5555
5555
5555
5555
555
555
555
555
888
888
555
555
555
555
10 10 10 10 10 10 10 10 10 10 10
1616 16 16 16
16 16 16 16
16 16 16 16
10 10 10 10 10 10 10 10 10 10 10 10
10 10 10 10 10 10 10 10 10 10 10 10
10 10 10 10 10 10 10 10 10 10 10 10
10 10 10 10 10 10 10 10 10 10 10 10
10 10 10 10 10 10 10 10 10 10 10 10
10 10 10 10 10 10 10 10 10 10 10 10
10 10 10 10 10 10 10 10 10 10 10 10
10 10 10 10 10 10 10 10 10 10 10 10
10 10 10 10 10 10 10 10 10 10 10 10
10 10 10 10 10 10 10 10 10 10 10 10
10 10 10 10 10
10 10 10 10 10
10 10 10 10 10
10 10
10 10 10 10 10
10 10 10 10 10 10 10 10 10 10 10 10
10 10 10 10
10 10 10 10
10 10 10 10
10 10 10 10
10 10 10 10
10 10 10 10
10 10 10 10
10 10 10 10
10 10 10
10 10 10
A
B
A
B
B
B
B
B
B
B
A
A
B
B
B
A
A
TRUSS 1
TRUSS 2
TRUSS 3
TRUSS 4
TRUSS 5
TRUSS 6
7
7
77
7
7
PAGE 24
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
Labor Service Companies
The City of Orlando, acting as operator and manager of the
Amway Center, has approved the following stage labor com-
panies to provide service at the facility. It is the responsibility
of the show promoter or building licensee to contract labor
services for events.
APPROVED COMPANIES:
1.
24/7 Production Event Services // Joy “Pebbles” Bostwick
P.O. BOX 24387, Lakeland, FL 33802
Pebbles: 863.815.0595
Pebbles@247productioneventservices.com
Sue Bridges: 863.510.9251
247Sue@gmail.com
2.
IATSE Local 631 // Kimberly Bowles // Mike La Ninfa
5385 Conroy Road, Suite 200
Orlando, FL 32811
407.422.2747
www.iatselocal631.com
3.
IMC // Joey Klimuszko
10501 S. Orange Ave, Orlando, FL 32824
407.816.4143
imcorlando@hotmail.com
4.
RHINO STAGING // Pam Leombruno
1255 La Quinta Drive, Suite 118
Orlando, FL 32809
321.236.6930
All event labor invoices are the responsibility of the show
promoter and the arena will not become a party to disputes
between the promoter and the labor provider.
All stage labor must enter the arena at the Employee en-
trance on South Street, East of the building
loading dock.
PAGE 25
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
STAGEHAND SERVICES
SEATING AND FLOOR SPECIFICATIONS
Seating Capacities (Reserved Seating)
Basketball
Football
Hockey
End Stage 360º
End Stage 270º
End Stage 240º
End Stage 220º
End Stage 180º (Lower Bowl)
End Stage 180º
Center Stage 360º
CONFIGURATION SEAT COUNT
18,478
17,192
17,353
16,486
14,304
13,528
13,048
6,485
11,885
17,030
*These seats are estimates only.
Seat counts are subject to change,
based on individual show requirements.
The floor plans are unique for each
event. Please see Event Manager for
the specific event floor plan.
Event Floor Dimensions
Basketball
Football
Hockey
End Stage 360º
End Stage 270º
End Stage 180º
Center Stage
Open Floor (without retracts)
Open Floor (with retracts)
CONFIGURATION SIZE*
157’–7” x 86’–4”
266’–2” x 86’–4”
209’’–4” x 86’–4”
211’ x 86’–4”
211’ x 86’–4”
211’ x 86’–4”
157’–7”x 86’–4”
266’–2” x 86’–4”
157’–7” x 86’–4”
*The event floor is equipped with
floor inserts to accommodate a
variety of events. Please consult
with the Event Manager to
determine the requirements of the
event productions.
ADA Seating
The Amway Center complies with the Americans with
Disabilities Act (ADA) 1990.
*All dimensions are approximate.
PAGE 26
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
PAGE 27
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
SECURITY
Stafng
The security department is comprised of highly
qualified, professional and friendly, in-house
personnel who have been trained in CPR & AED.
These employees provide a safe and secure envi-
ronment for all employees, guests and property.
Crowd Management
Crowd management is provided by our contracted
security. Security requirements can be made
through the Security Manager.
Security Control
Security Control is located on the Event Level of
the Amway Center, adjacent to the Loading Docks.
The Security Control Office includes the Fire Control
Room (FCR), Fire Alarm Systems Panel and Arena
Security System.
Security Control is staffed 24 hours a day, 7 days
a week, to monitor the premises and video
surveillance cameras. The office number is
407.440.7010.
EMT Stafng
Staffing is comprised of an OFD supervisor and
paramedics. The staffing level will depend on each
event. EMT Offices are located at the southeast
corners of the Terrace and Promenade levels.
Orlando Police Department Stafng
Staffing is comprised of and OPDs Lieutenant and
officers inside the building and a Sergeant and
officers outside the building.
Lost and Found
During an event, lost and found items are turned
into the Silestone Guest Service Booth at Section
111 or 218. After the event all items are turned
into and logged in the Security Control Office. If
items are not claimed within 60 days of the event,
lost and found items such as cellphones and IDs
are turned over to the Property and Evidence Unit
of the Orlando Police Department. Clothing items
will be cleaned and donated to local charities.
Patrons can pick up lost items 24 hours a day, at
the Employee Entrance on South Street pending
the Amway Center’s event schedule. Please make
arrangements with security prior to item pickup by
calling 407.440.7010.
On-Site Ambulance
If your event requires an On-Site Ambulance for
the duration of your event, special arrangements
can be made through the Security Manager. All
requests must be made no later than 48 hours prior
to event. There will be an increase in price if the
request is not made within 48 hours of the event.
PAGE 28
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
NOTES
PAGE 29
400 WEST CHURCH STREET, SUITE 200, ORLANDO, FL 32801–2515
