USER MANUAL
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About this Manual .....................................
Thank you for choosing the TCL 20 XE. In order to maintain your device in optimal
condition, please read this manual and keep it for future reference.
Table of Contents
About this Manual ............................................................................................... 1
1 Getting Started ............................................................................................ 4
1.1 Overview ............................................................................................... 4
1.2 Setup ...................................................................................................... 7
1.3 Home Screen ......................................................................................... 8
1.4 Status Bar .............................................................................................. 9
2 About Your Phone .................................................................................... 10
2.1 Power On/Off ...................................................................................... 10
2.2 Battery ...................................................................................................11
3 Personalize Your Phone ........................................................................... 12
3.1 Language ............................................................................................. 12
3.2 Date & Time ......................................................................................... 12
3.3 Display ................................................................................................. 13
3.4 Sound ................................................................................................... 13
3.5 Digital Wellbeing & Parental Controls .................................................. 14
4 Application ................................................................................................ 15
4.1 Call ....................................................................................................... 15
4.2 Contacts ............................................................................................... 18
4.3 Messages ............................................................................................. 21
5 Gmail .......................................................................................................... 23
5.1 Chrome ................................................................................................ 25
5.2 Calendar ............................................................................................... 26
5.3 Camera ................................................................................................ 28
5.4 Gallery .................................................................................................. 30
3 4
5.5 Clock .................................................................................................... 32
6 Google Applications ................................................................................. 34
7 Security ...................................................................................................... 37
7.1 Screen Lock ......................................................................................... 37
7.2 Fingerprint ........................................................................................... 37
7.3 Face Unlock ......................................................................................... 37
7.4 Smart Lock ........................................................................................... 37
7.5 Remote Lock ........................................................................................ 37
7.6 Apps Lock ............................................................................................ 38
7.7 Encryption & Credentials ..................................................................... 38
7.8 Screen Pinning ..................................................................................... 38
8 User & Accounts ....................................................................................... 39
8.1 Users .................................................................................................... 39
8.2 Emergency Information ........................................................................ 39
8.3 Automatically Sync Data ...................................................................... 39
9 Safety and Regulatory Information ......................................................... 40
10 Troubleshooting ........................................................................................ 46
1
Getting Started ...................................
1.1 Overview
Microphone
USB Type-C
Headset connector
Front camera
Microphone
Speaker
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Recent Apps button
• Touch to open a card view of applications you've worked with recently.
Swipe up on the screen to remove a specific thumbnail from the list, or
touch CLEAR ALL to remove all thumbnails from the list.
Home button
• From any application or screen, touch to return to the Home screen.
• Touch and hold to open Google Assistant. Through this function, you
can search for information online, open apps on your phone, send
messages, etc.
Back button
• Touch to go back to the previous screen, or close a dialog box, options
menu, the Notification panel, etc.
Power key
• Press: Lock the screen/Light up the screen.
• Press and hold: Show the popup menu to select from Power off,
Restart or Screenshot.
• Press and hold the Power key and Volume down key to take a
screenshot and save it.
• Press and hold the Power key for at least 10 seconds to force reboot.
Volume Keys
• Adjust the call volume during a phone call.
• Adjust the media volume while listening to music, watching a video, or
streaming content.
• Adjust the ringtone volume.
• Mutes the ringtone of an incoming call.
• While using the Camera, press the Volume up or down key to take a
photo, or touch and hold to take several photos.
Flash
Power key
Volume keys
SIM and
microSD
TM
tray
Back camera
Fingerprint sensor
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1.2 Setup
Inserting Nano SIM card
You must insert your Nano SIM card to make phone calls using your network.
Your phone only supports Nano SIM cards. In order to avoid damaging your
phone, do not attempt to insert other SIM types, such as Mini or Micro
cards.
Note: Even if no SIM card is installed, your phone will still power on and you will
be able to connect to a Wi-Fi network and use some of the phone's features.
Setup your phone for the first time
The first time you power on the phone, you should set the following options:
• Touch to select the phone's language, then touch .
• Select an available Wi-Fi network, then touch Next, otherwise touch Skip and
CONTINUE
• Copy your apps & data from another device or touch Don't copy to continue.
• Set PIN for a screen lock, otherwise touch Skip to continue.
• Set up Face key to unlock screen by touching Add face data, otherwise touch
Skip.
• Touch SETUP TIME and then Set install time to update your device to the
latest version, at a set time, whenever a system update is available.
1.3 Home Screen
You can bring all of the items that you use most frequently (applications, shortcuts,
widgets, folders) to your Home screen for quick access. Touch the Home button to
switch to the Home screen.
Status bar
• Status/Notification indicators
• Swipe down to open the Notification panel
Swipe left or right to view more screens
Touch to open an application, folder, etc.
Favorite apps tray
• Touch to open the application.
• Touch and hold to move or change applications
Search bar
Enter text search screen.
Enter voice search screen.
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1.4 Status Bar
The Status bar appears at the top of your Home screen. Icons indicating your
phone's status and new notification alerts appear in the Status bar.
Icon Status Icon Status
Bluetooth
®
active Battery (fully charged)
Wi-Fi
®
active New message
Network (full signal) Vibrate mode
4G LTE data service Screenshot captured
Airplane mode Connected via USB cable
Alarm set
New Gmail message
Battery (charging) NFC is on
2
About Your Phone ..............................
2.1 Power On/Off
Hold down the Power key until the phone powers on, unlock your phone (Swipe,
Pattern, PIN, Password or Fingerprint) if necessary, once unlocked, Home screen
is displayed.
If you don't know your PIN code or if you have forgotten it, contact Customer Care.
For Safety, please do not store PIN code in your phone.
Press and hold the Power key until options appear, then select Power off.
Charging
Insert the small end of the charging cable into the charge port and plug the charger
into an electrical outlet.
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2.2 Battery
To optimize your battery life, you may do the following:
Turn on power saving mode
• Go to Settings > Smart Manager > Battery > Battery detail > Battery saver
• Touch TURN ON NOW to activate the battery saving mode.
Lower screen brightness
• Go to Settings > Display > Brightness level
• Lower the brightness by sliding to the left.
Screen timeout
• Go to Settings > Display > Sleep
• Select the screen timeout duration.
3
Personalize Your Phone ....................
3.1 Language
Your device supports multiple languages. To change your phone language:
• Go to Settings > System > Languages & input > Languages.
• Touch + Add a language to select a language from the language list.
• Touch and hold next to your desired language and drag it to the top of the list.
3.2 Date & Time
Go to Settings > System > Date & time.
Use network-provided time
Turn on to enable the network-provided time.
Use network-provided time zone
Turn on to enable the network-provided time zone.
If Use network-provided time is turned off, you will have the following two options
to manually set the date and time:
• Setdate
Touch to open a dialog in which you can manually set the date.
• Settime
Touch to open a dialog in which you can manually set the time.
If Use network-provided time zone is turned off, you will have the following
option to manually set the time zone:
• Timezone
You can select the time zone and region manually.
• Timeformat
You can also set the time format as locale default or 24-hour format.
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3.3 Display
Dark mode
Your screen will become black in this mode, which makes it easier to look at your
screen or read in dim light.
Font size
Make the text on screen smaller or lager.
Auto-rotate screen
Select whether the screen rotates automatically or not.
Note: Using your device in landscape mode with polarized sunglasses on may
cut light from the screen. Take your polarized sunglasses off or use your device in
portrait orientation to continue use.
In Display, you can also set Status bar, LED indicator and More display
settings.
3.4 Sound
Use the Sound settings to configure many aspects of call ringtones, music, and
other audio settings.
Phone ringtone & vibrate
Set your incoming call ringtone or opt for the phone to vibrate only.
Notification ringtone
Set the default sound for notifications.
Alarm ringtone
Set your alarm ringtone.
Do Not Disturb preferences
If you do not want to be disturbed by your phone or notification ringtones during
work or rest, you can set the Do Not Disturb mode.
Swipe down the Status bar twice to access the Quick Settings panel and tap
to turn on Do Not Disturb.
Adjusting other sounds
All other sounds that are related to Dial Pad, Screen locking and Charging can be
adjusted to by doing the following:
• Go to Settings > Sound > Advanced > Other Sounds and vibrates.
3.5 Digital Wellbeing & Parental Controls
Use this menu to find out how much time you have spent on the phone and even
on each app. You can customize the time limit for using the phone.
In addition, parents can restrict their children's usage time and manage their
browsing habits.
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4
Application .........................................
4.1 Call .................................................................
Making a call
To make a call, touch .
Touch to send a
message, block the
number or view call
details
Show the dial pad
Suggested numbers are displayed as you enter numbers on the dial pad.
Touch and hold to
access voicemail
Enter the desired number from the dial pad and touch to place the call. You
can also select a contact from Favorites , Recents or Contacts by
touching the tabs.
The number you entered can be saved to Contacts by touching Create new
contact.
If you make a mistake, you can delete the incorrect digits by touching .
To hang up a call, touch .
International call
To make an international call, touch and hold to enter “+”, then enter the
international country prefix followed by the full phone number and touch .
Emergency call
If your phone has network coverage, dial the emergency number and touch to
make an emergency call. This works even without a SIM card and without typing
the PIN code.
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Answering or rejecting a call
When you receive a call:
• Slide up to answer;
• Slide down to reject;
• Touch to reject the call by sending a preset message.
To mute the ringtone of an incoming call, press the Volume key.
Voicemail
Your voicemail is provided to avoid missing calls. It works like an answering
machine that you can consult at any time.
To access your voicemail, touch and hold .
To set your voicemail number: touch Phone and go to menu > Settings >
Voicemail > Advanced Settings > Setup > Voicemail number.
If you receive a voicemail, appears in the Status bar. Open the Notification
panel and touch Voicemail.
4.2 Contacts .........................................................
Contacts enables quick and easy access to the contact you want to reach.
You can view and create contacts on your phone and synchronize them with your
Gmail contacts or other applications on the web or on your phone.
Adding a contact
Touch in the contact list to create a new contact.
Enter the contact's name and other contact information. By scrolling the screen up
and down, you can move from one field to another
Select a picture or take
a photo for the contact
When finished, touch SAVE to save
Touch to open available labels
When finished, touch SAVE to save.
To exit without saving, you can touch and then touch DISCARD.
Editing your contacts
Touch in the contact details screen to edit. When finished, touch SAVE to
save.
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Add to/remove from Favorites
(1)
Touch a contact to view details then touch to add the contact to favorites.
Touch the star to remove a contact from favorites.
Deleting a contact
From the contact list screen:
• Touch and hold the contact you want to delete, then touch and confirm to
delete.
• Mark the checkbox of all contacts, then touch and confirm to delete all
contacts.
From the contact details screen:
• Touch then select Delete. Select DELETE when prompted to confirm.
The contact you have deleted will also be removed from other applications
on the phone or web the next time you synchronize your phone.
(1)
Only phone contacts can be added to Favorites.
Sharing a contact
You can share a single contact with others by sending the contact's vCard to them
via Email, Messages, and Bluetooth. Select a contact you want to share, touch
and then select Share.
Available options
From the contact list, you may also make further settings by touching .
Settings
• My info Touch to set up your profile
• Accounts Touch to add account and configure related info.
• Default account for
new contacts
Touch to choose the default place to save a new
contact.
• Sort by Touch to sort the list by the first name or last name.
• Name format
Touch to choose whether to display first name first, or
last name first.
• Phonetic name Touch to choose display or hide phonetic name.
• Import/Export
Import or export contacts between phone, SIM card,
microSD card and phone storage, etc.
• Block numbers
Add numbers here so that you won't receive the calls
or texts from them.
• About Contacts
Touch to view the build version, open source licenses
and so on.
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4.3 Messages ..............................................................
Use the messaging app to send and receive text (SMS) and multimedia
(MMS) messages.
Creating a message
On the Messaging list screen, touch to write text/multimedia messages.
Type the text message
Insert emoticons
Add recipients
Sending a text message
• Enter the name or the phone number of the recipient in the To bar or touch
to add recipients.
• Touch the Add text bar to enter the text of the message.
• Touch to insert emoticons.
• When finished, touch to send the text message.
An SMS message of more than 160 characters will be charged as several SMS.
A counter will be on the right of the text box to remind you how many characters
can be entered in one message.
Specific letters (accented) will also increase the size of the SMS, this may
cause multiple SMS to be sent to your recipient.
Sending a multimedia message
MMS enables you to send video clips, images, audios and Vcard to other
compatible mobiles and e-mail addresses.
• Enter the recipient's phone number in the To bar.
• Touch the Add text bar to enter the text of the message.
• Touch to attach a picture, video, audio or contact.
• When finished, touch to send the multimedia message.
Managing messages
When receiving a message, will appear in the Status bar as a notification.
Drag down the Status bar to open the Notification panel, touch the new message
to open and read it. You can also access the Messaging application and touch the
message to open it.
Messages are displayed as a conversation.
Touch a message to enter the message composing screen:
• Touch to call the number.
• Touch to save the number to contacts or view the contact details if the
number has been saved.
• To reply to a message, enter the text. When finished, touch .
• If you touch and hold a message, the following options will be available: delete
, turn off notification , archive , etc. Touch to add contact.
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5
Gmail .............................................
Setting up Gmail
To set up your email account, swipe up from the Home screen, then select Gmail
.
Select to add an email address.
An email setup process will guide you through the steps to set up an email account.
• Select the type of email account that you have and enter the email address and
password of the account you want to set up.
• If the account you entered is not provided by your service provider in the device,
touch Other and then MANUAL SETUP after entering the email address, select
an account type and enter password of your email, then correctly fill in server
and port in both Incoming server settings and Outgoing server settings
interfaces. Finally, touch FINISH to complete setup.
• To add another email account, you can touch on the upper left corner, select
Settings, and then touch Add account. Or you can touch the account name
on the upper right corner and select Add another account to implement this
function.
Sending an email
• Touch from the Inbox screen.
• Enter recipient(s) email address(es) in the To field.
• If necessary, touch > Cc/Bcc to add a copy or a blind carbon copy to the
message.
• Enter the subject and the content of the message.
• Touch to add an attachment.
• If you do not want to send the mail right away, you can touch and Save draft
or touch the Back key to save a copy.
• Touch to send.
If you do not want to send or save the email, you can touch and then select
Discard.
To add a signature that will appear on all of your emails, touch and select
Settings, then choose the account that you want to create or modify the signature,
touch Mobile Signature to edit.
Note: If you are seeing a “password incorrect” error when setting up your Gmail
Account in the Gmail app, please review the following options:
Option 1: Generate an App password
An App password is a 16-digit passcode that gives an app or device permission
to access your Google Account. If you use 2-Step-Verification and are seeing a
“password incorrect” error when trying to access your Google Account, an App
password may solve the problem.
Steps to generate an App password:
• Visit your App passwords page
https://myaccount.google.com/security/signinoptions/two-step-verification.
You may be asked to sign in to your Google Account.
• At the bottom, click Select app and choose the app you’re using.
• Click Select device and choose the device you’re using.
• Select Generate.
• Follow the instructions to enter the App password (the 16-character code in the
yellow bar) on your device.
• Select Done.
• Once you are finished, you won’t see that App password code again. However,
you will see a list of apps and devices you’ve created App passwords for.
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If generate an app password does not fix the “Password incorrect” issue, please
proceed to Option 2 or Option 3.
Option 2: Change your settings to allow less secure apps
• Go to the "Less secure apps" https://www.google.com/settings/security/
lesssecureapps section in My Account.
• Next to "Access for less secure apps," select Turn on.
• You can now setup your email using your username and password. If you
continue to see a “password incorrect” error, please proceed to Option 3.
Option 3: Access Gmail through browser
If you don’t want to change your security settings, please follow these steps to
access your Gmail:
• From the home page, press the OK button and press on the Browser.
Enter https://www.google.com/gmail/ on the browser URL tab.
• Enter your username and password to log in.
5.1 Chrome ...........................................................
Using the Chrome browser, you can enjoy surfing the Web.
To access this function, touch Chrome from the Home screen.
5.2 Calendar ........................................................
You can use Calendar to keep track of important meetings, appointments, etc.
To access the function, swipe up from the Home screen, then touch Calendar.
Viewing calendars
You can display the Calendar in Schedule, Day, 3 days, Week or Month view.
Touch and select your desired calendar view.
Day view
Schedule view
Week view
Month view
3-day view
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Creating a new event
You can add new events from any Calendar view.
• Touch .
• Fill in all required information for this new event. If it is a whole-day event, you
can turn on next to All-day.
• Invite guests to the event. Enter the email addresses of the guests you want
to invite with commas to separate. The guests will receive an invitation from
Calendar and Email.
• When finished, touch Save from the top of the screen.
To quickly create an event from the Day, 3 Day, or Week views, touch an empty
spot to select a target area which will then turn into , and touch the icon to
create the new event.
Deleting or editing an event
• To delete or edit an event, touch the event to enter its details screen, touch
to edit the event.
• Touch and Delete to remove the event.
Event reminder
If a reminder is set for an event, the upcoming event icon will appear in the
Status bar as a notification when the reminder time arrives.
• Touch and drag down the Status bar to open the Notification panel.
• Touch an event name to view the Calendar notification list.
5.3 Camera .........................................................
Accessing the camera
From the Home screen, touch Camera. If the phone is locked, double-press the
Power key to open the camera.
Taking a picture
• Position the object or landscape in the viewfinder, touch the screen to focus if
necessary
• Touch to take the picture which will be automatically saved.
• To take burst shots, touch and hold or the Volume key.
5
4
2
3
1
6
7
8
1
Touch to select a filter
2
Touch to select flash mode or turn camera flash on/off
3
Touch to set countdown seconds
4
Touch to turn HDR on/off
5
Touch to access more options
6
Switch between front/back camera
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7
Touch to take a photo
8
Touch to view photos or videos you have taken
Making a video
• Touch VIDEO to enter the Video mode.
• Touch in the center of the screen to start video recording.
• You can also touch to take a picture during video recording.
• Touch to stop recording. The video will be automatically saved.
Further operations when viewing a picture/video you have taken
• Touch from camera screen to view the photos or videos you have taken.
• Touch then Gmail, Bluetooth, MMS, etc. to share the photo or video.
• Touch to edit.
• Touch enable the Google Lens function.
• Touch to delete.
• Touch back key to go back to Camera mode
5.4 Gallery ............................................................
Photos acts as a media player for you to view photos and play videos.
Pictures and videos are displayed by moments and albums in Gallery.
• Touch the picture/video directly to view or play.
• Slide left/right to view previous or next pictures/videos.
Working with photos
You can work with pictures by rotating or cropping them, sharing them with friends,
setting them as a contact photo or wallpaper, etc.
• Locate the picture you want to work on and touch the picture in the full-screen
picture view.
• Touch to share the picture, or touch to delete the picture. Touch and
select Use as to set the picture as Contact photo or Wallpaper.
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Find the picture you want to work on and tap the picture in the full screen view.
Tap to edit.
Set effects such as Auto, Vivid, Pop, Modern, etc.
Adjust the picture color.
Crop or rotate the picture.
Personalize your picture by drawing on it or adding words to it.
5.5 Clock................................................................
To access clock, swipe up from the Home screen, then touch Clock.
Setting world clocks
• Touch Clock on the clock screen.
• Touch to add a time zone.
Setting alarms
Touch Alarm on the clock screen.
Turn on to enable existing alarm, or touch to add a new alarm. The
following options will appear:
•
Touch the clock to set the desired time for the alarm.
• Repeat
Mark the repeat checkbox, then select the days when you
want to set.
•
Touch to select a ringtone for the alarm.
• Vibrate
Mark the checkbox to activate vibration.
• Label
Touch to set a name for the alarm.
• Delete
Touch to delete the alarm.
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Setting timer
Touch Timer on the clock screen.
• Enter time in the sequence of hours, minutes, and seconds.
• Touch to activate Countdown.
• Touch to add another timer in panel.
• Touch to deactivate Countdown.
• Touch to reset.
Setting stopwatch
Touch Stopwatch on the clock screen.
• Touch to start the timer.
• Touch to show a list of records according to the updated time.
• Touch to halt the total and lap times.
• Touch to start a new timer.
6
Google Applications ..........................
Google apps are preinstalled on your phone to improve work efficiency and help
you enjoy life.
This manual briefly introduces the apps. For detailed features and user guides,
refer to related websites or the introduction provided in the apps.
You are recommended to register with a Google Account to enjoy full functionality.
Google
Your bookmarks, browsing history, and settings across all devices on which
the browser is installed can be synchronized with your Google Account.
Gmail
As Google's web-based email service, Gmail is configured when you first
set up your phone. With this application, you can send and receive emails,
manage emails by labels, archive them, etc. Emails can be automatically
synchronized with your Gmail account.
Maps
Google Maps offers satellite imagery, street maps, 360° panoramic views
of streets, real-time traffic conditions, and route planning for travelling by
foot, car, or public transportation. By using this application, you can find
your own location, search for a place, and get suggested route planning for
your trips.
YouTube
YouTube is an online video-sharing application where users can upload,
view, and share videos. Available content includes video clips, TV clips,
music videos, and other content such as video blogging, short original
videos, and educational videos. It supports a streaming function that allows
you to start watching videos almost as soon as they begin downloading
from the internet.
35 36
Drive
A file storage and synchronization service created by Google, which allows
users to store files in the cloud, share and edit files. Files in Drive are kept
secure and can be accessed from any device by logging in to your Google
Account. Files or folders can be shared privately with other Google Account
users.
Play Movies & TV
Google Play Movies & TV allows you to watch movies and TV shows
purchased or rented on Google Play.
Play Store
Serves as the official app store for the Android operating system, allowing
users to browse and download applications and games. Applications are
either free of charge or at a cost.
In Play Store, search for the app you need, download it and then follow the
installation guide to install the app. You can also uninstall, update an app,
and manage your downloads.
Duo
This is a video chat mobile app that allows users to make video calls to
people in their contact list once their phone numbers are verified.
Photos
Google Photos stores and backs up your photos and videos. It also
automatically analyzes photos and organizes them into groups, so that you
can quickly find the photos you need.
Notes
You can insert images, lists, and make voice recordings in your notes.
You can also set time or location-based reminders for notes. Google Keep
allows you to categorize notes by labels, and notes are searchable based
on their color, whether they have reminders, audio, images, or lists.
Files
Files displays all data stored on the phone, including both external SD card
and internal storage, such as applications, media files downloaded from
Google Play Store, YouTube or other locations; Videos, pictures or audios
you have captured; other data transferred via Bluetooth, USB cable, etc.
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7
Security ...............................................
7.1 Screen Lock
From the Home screen, touch Settings > Security & biometrics > Screen lock
Screen lock allows you to set a screen lock option to secure your phone from
being used by others without your permission, activate the following security
options: Pattern, PIN, Password or Fingerprint. Whoever turns on your phone
will be required to unlock the screen in order to access your device. Your device
can be unlocked by anyone if you select None or Swipe.
7.2 Fingerprint
Use your Fingerprint to unlock the screen or take a photo/video.
Access Settings > Security & biometrics > Fingerprint to activate these
functions.
7.3 Face Unlock
Face unlock allows you to unlock your device with your facial data. Set it according
to the on-screen steps.
Ensure that you are facing the phone screen when using face recognition.
NOTE: you need to set a pattern, PIN, or password before using Face unlock.
7.4 Smart Lock
Smart Lock keeps your device unlocked when it's safe with you and locked when
it detects that it's been put down.
7.5 Remote Lock
If your phone is lost, you can lock the phone remotely by sending a text message.
7.6 Apps Lock
Apps lock can effectively protect your privacy by locking some apps with a pattern
or fingerprint. Go to Settings > Security & biometrics > Apps lock to set the lock
format, lock time and choose the apps you want to lock.
7.7 Encryption & Credentials
Touch to view your device encryption status and the credentials items. You can
modify and clear all of the stored credentials.
7.8 Screen Pinning
When this setting is turned on, you can use screen pinning to keep the current
screen in view until you unpin.
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8
User & Accounts ................................
8.1 Users
Share your phone by adding new users. Each user has a personal space on your
phone for custom Home screens, accounts, apps, settings. and more.
Touch Add user or profile to add an account for the selected app.
8.2 Emergency Information
Edit medical information and emergency contacts.
8.3 Automatically Sync Data
Let apps refresh data automatically.
9
Safety and Regulatory Information ..
Safety and Use
We recommend that you read this chapter carefully before using your mobile
device. The manufacturer disclaims any liability for damage, which may result as a
consequence of improper use or use contrary to the instructions contained herein.
Use of connected devices subject to your wireless carrier's Terms and Conditions.
Traffic Safety
Always obey the local laws and regulations addressing the use of wireless
mobile devices and their accessories in the areas where you drive. The use of
mobile devices while driving may be prohibited or restricted in certain areas.
Conditions of Use
You are advised to switch off your mobile device from time to time to optimize its
performance.
Operational Warnings
: Only use your mobile device in accordance with local
laws and regulations and obey all posted notices in public areas.
Do not attempt to disassemble your mobile device. If you disassemble your
mobile device, the warranty will not apply.
Always handle your mobile device with care and keep it in a clean and dust-free
place.
Do not allow your mobile device to be exposed to adverse weather or
environmental conditions (moisture, humidity, rain, infiltration of liquids, dust, sea
air, etc.). The manufacturer’s recommended operating temperature range is 0°C
(32°F) to +50°C (122°F)
Use only batteries, battery chargers, and accessories which are recommended
by Device manufacturer and its affiliates and are compatible with your mobile
device model. Device manufacturer and its affiliates disclaim any liability for
damage caused by the use of other chargers or batteries.
Please check local laws and regulations in your jurisdiction to learn how to best
dispose of your mobile device.
41 42
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume
levels for long periods. Exercise caution when holding your device
near your ear while the loudspeaker is in use.
Privacy
Please note that you must respect the laws and regulations of your jurisdiction
or other jurisdiction(s) where you will use your mobile device regarding taking
photographs and recording sounds with your mobile device. Pursuant to such
laws and regulations, it may be strictly forbidden to take photographs and/
or to record the voices of other people or any of their personal attributes, and
reproduce or distribute them, as this may be considered to be an invasion of
privacy.
It is the user’s sole responsibility to ensure that prior authorization be obtained,
if necessary, in order to record private or confidential conversations or take a
photograph of another person; the manufacturer, the seller or vendor of your
mobile device (including the operator) disclaim any liability which may result from
the improper use of the mobile device.
Legal Information
In order to provide you with better access to this important information, we've
made the materials accessible from the phone's Settings menu. Review these
materials prior to using your mobile device. To access the materials on your
mobile device, swipe up from the home screen, and tap
Settings
>
About
phone
>
Legal
information
, and select a topic.
Regulatory Information (e-label)
Your mobile device uses an electronic label (e-label) that provides regulatory
information about your device. To view the regulatory information (such as FCC
ID) for this device, on the device, swipe up from the home screen, then tap
Settings
>
System
>
Regulatory
&
safety
.
FCC Compliance
Any changes or modifications not expressly approved by the party responsible
for compliance of this device voids the user's authority to operate this device.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that
may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Hearing Aid Compatibility (HAC)
The FCC has established requirements for digital wireless mobile devices to be
compatible with hearing aids and other assistive hearing devices.
When wireless devices are used near hearing devices (such as hearing aids
and cochlear implants), users may detect a buzzing, humming, or whining noise.
Some hearing devices are more immune than others to this interference, and
wireless devices also vary in the amount of interference that they generate.
The wireless telephone industry has developed ratings to assist hearing device
users in finding wireless devices that may be compatible with their hearing
devices. Not all wireless devices have been rated. Wireless devices that are
rated will have the rating displayed on the box together with other relevant
approval markings.
The ratings are not guarantees. Results will vary depending on the user’s
hearing device and hearing loss. If your hearing device is vulnerable to
interference, you may not be able to use a rated wireless device successfully.
Consulting with your hearing health professional and testing the wireless device
with your hearing device is the best way to evaluate it for your personal needs.
43 44
This smartphone has been tested and rated for use with hearing aids for some
of the wireless technologies that the smartphone uses. However, other wireless
technologies may be used in this smartphone that have not been tested for use
with hearing aids. It is important to try the different features of your smartphone
thoroughly and in different locations to determine if you hear any interfering noise
when using this smartphone with your hearing aid or cochlear implant. Consult
your wireless service provider about its return and exchange policies, and for
information about hearing aid compatibility.
SAR
Your device includes a radio transmitter and receiver. It is designed and
manufactured not to exceed the exposure limits for Radio Frequency (RF) set by
the Federal Communications Commission (FCC). The RF exposure limits set by
the FCC for wireless mobile devices utilize a unit of measurement referred to as
SpecicAbsorptionRate(SAR),whichisameasureoftheamountofRFenergy
absorbed by the body when using a mobile device. The FCC requires mobile
device manufacturers to ensure that their mobile devices comply with these
objective limits for safe exposure. The FCC SAR limit incorporates a substantial
margin of safety to give additional protection to the public and to account for
any variations in measurements. The FCC limit for public exposure from cellular
telephones is a SAR level of 1.6 Watts per kilogram (1.6 W/kg).
This device complies with FCC radiation exposure limits set forth for an
uncontrolled environment. To ensure compliance with the RF exposure
guidelines, the device must be used at least 15mm from your body
SAR information for this device can be found on the FCC website at www.fcc.
gov/oet/ea/. Follow the instructions on the website to use the FCC ID for this
devicetondSARvaluesforthedevice.
To view additional SAR information on your phone, swipe up from the home
screen, then tap
Settings
>
About
phone
>
Legal
information
>
RF
Exposure
.
Battery and Accessories
Observe the following precautions for battery use:
• Do not attempt to open the battery (due to the risk of toxic fumes and burns).
• Do not puncture, disassemble or cause a short-circuit in a battery.
• Do not burn or dispose of a used battery in household rubbish or store it at
temperatures above 60ºC.
• Do not disassemble or open crush, bend or deform, puncture or shred.
• Do not modify or remanufacture, attempt to insert foreign objects into the
battery, immerse or expose to water or other liquids, expose to fire, explosion
or other hazard
Products that have the below symbol must be taken to collection points at the
end of their life:
• Municipal waste disposal centers with specific bins for these items
of equipment.
• Collectionbinsatpointsofsale.
You can learn more about how to recycle your mobile device by visiting the CTIA
website at www.ctia.org/news/how-to-recycle-your-mobile-device
CAUTION
: IF BATTERY IS REPLACED BY AN INCORRECT TYPE, DEVICE
MIGHT EXPLODE. DISPOSE OF USED BATTERIES ACCORDING TO THE
INSTRUCTION.
WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
Chargers
Home A.C./Travel chargers will operate within the temperature range of: 0°C
(32°F) to 45°C (113°F).
The chargers designed for your mobile device meet with the standard for safety
ofinformation technologyequipment andoce equipment use. Due to dierent
applicable electrical specications, a charger you purchased in one jurisdiction
may not work in another jurisdiction.
Licenses
microSD logo is a trademark of SD-3C, LLC.
The Bluetooth® word mark and logos are owned by the Bluetooth
SIG, Inc. and any use of such marks by Device Manufacturer and
its affiliates is under license. Other trademarks and trade names are
those of their respective owners.
The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance.
45 46
Recycling Information
Call Recycle Customer Support at 1-855-368-0829 for recycling instructions.
10
Troubleshooting .................................
Before contacting the service center, you are advised to follow the instructions
below:
•Tohaveoptimaloperation,fullychargethebattery.
•Toimprovethephone’sperformance,removeunnecessaryfilesorappsonyour
phone.
• To update your system software, use the System update command in your
phone’s settings.
• To set your phone to factory default, use the Reset options in the phone’s
settings. All your phone data will be lost permanently. It is strongly advised to fully
back up your phone before resetting.
My phone can't be switched on
• If the phone can't be switched on, charge for at least 10 minutes to ensure the
minimum battery power needed. Then switch it on again.
My phone has not responded for several minutes
• If your phone doesn’t respond, turn off your phone by pressing and holding the
Power key until it turns off and then restart it again.
My phone turns off by itself
• If your phone turns off by itself, make sure that the Power key is not accidentally
pressed.
• Check the battery charge level.
• If it still doesn't work, Factory reset the phone via the Reset options in the
phone’s Settings. Make sure you have backed up your data.
My phone can't charge properly
• Make sure that you are using the proper charger that comes with the phone.
• Make sure that your battery is not completely discharged; if the battery power
has been discharged for a long time, it may take around 10 minutes to display
the battery charging indicator on the screen.
• Make sure that charging is carried out under normal conditions (0°C (32°F) to
55°C (131°F)).
47 48
• When abroad, check that the voltage input is compatible.
• Check that the charging port is secured or it’s not damaged.
My phone can't connect to a network or "No service" is displayed
• Try connecting to the network by moving to another physical location.
• Verify the network coverage in your current area.
• Check that your SIM card is valid.
• Make sure your phone’s setting is not in airplane mode.
• If you are away from your T-Mobile network, you may need to enable roaming
in the phone’s settings to connect to another network. Roaming charges may
apply.
My phone can't connect to the internet
• Make sure that Cellular Data internet service is available in your wireless service
plan.
• Check your phone's settings. Make sure Cellular Data is enabled or Wi-Fi
connected.
• Make sure that you are in a place with network coverage for cellular data or
Wi-Fi internet connection.
• Try connecting at a later time or from another location.
Invalid SIM card
• Make sure that the SIM card has been correctly inserted (see "Inserting Nano
SIM card").
• Make sure that the chip on your SIM card is not damaged.
• Make sure that the service of your SIM card matches the network you’re on.
My phone can't make outgoing calls
• Make sure that you have dialed a valid number and have touched Call on your
phone.
• For international calls, check the country and area codes.
• Make sure that your phone is connected to a network, and the network is not
overloaded or unavailable.
• Check your subscription status.
• Make sure that you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
• Make sure that your phone is switched on and connected to a network.
• Check for overloaded or unavailable network.
• Check your subscription status.
• Make sure that you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number doesn't appear when a call is received
• If the caller is not in your contact list, you have the option to subscribe to NameID
• Your caller may have concealed his name or number.
I can't find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• Adjust the volume during a call by pressing the Volume key.
• Check the network strength. Move to a location with stronger signal strength.
• Make sure that the receiver, connector or speaker on your phone is clean.
I can't use the features described in the manual
• Check to make sure that your subscription includes this service.
• Make sure that this feature doesn't require any additional accessory.
When I select a number from my contacts, the number can't be dialed
• Make sure that you have correctly recorded the number in your file.
49 50
• Make sure that you have selected the country code when calling an international
number.
I can't add a contact
• Make sure that your SIM card contact list are not full; delete some files or save
the files to the phone.
My callers can't leave messages on my voicemail
• Contact your network carrier to check service availability.
• Set up your voicemail, so that your caller can leave a message.
I can't access my voicemail
• Make sure that T-Mobile's voicemail number is correctly entered in "Voicemail
number".
• Try later if the network is busy.
I can't send and receive MMS
• Check your phone storage as it might be full.
• Contact customer care to check service availability and MMS parameters.
• Verify the server center number or your MMS profile with customer care.
• The server center may be swamped. Try again later.
• Start a new Messaging string. Your messaging string may have reached its limit.
SIM card PIN locked
• Contact customer care to obtain the PUK (Personal Unblocking Key) code.
I can't connect my phone to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent has been activated.
• Check that you have marked the USB debugging checkbox.
• Check that your computer meets the requirements for Smart Suite installation.
• Make sure that you’re using the right cable from the box.
I can't download new files
• Make sure that there is enough phone storage space for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status.
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible to other users.
• Make sure that the two devices are within Bluetooth’s detection range.
The battery drains too fast
• Make sure that you follow the complete charge time (minimum 2.3 hours).
• After a partial charge, the battery level indicator may not be exact.
• Wait for at least 10 minutes after removing the charger to obtain an exact
indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information manually or increase their auto-check
interval.
• Exit background-running applications if they are not being used for extended
periods of time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game playing, internet
surfing or running other complex applications
• This heating is a normal consequence of the CPU handling excessive data.
Ending the above actions will make your phone return to normal temperature.
After Factory data reset is performed, I can't use my phone without entering
Google Account credentials
• After reset is performed, you must enter the original Google Account credentials
that were used on this phone.
• If you don’t remember your Google Account credentials, complete Google
Account recovery procedures.
51 52
The phone doesn't ring when a call or message arrives
• Make sure that Do Not Disturb mode (go to Settings > Sound > Do Not
Disturb) is not activated.
• Press the Volume key to adjust volume.
English - CJA2HH0LCAAA