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Position:
Desktop Support Intern
Location:
Brooklyn, NY
Term:
Summer 2023 (June 5 – Sept 1)
Start:
June 5
About Us: The Office of Technology and Innovation (OTI) creates tech-based solutions for a more
effective, future-ready New York City. We make services work better across all sectors, from emergency
services to benefits screening. We pool combined expertise from across the city to get stuff done for all
New Yorkers. Through our OTI Technology Empowering Careers Internships, students will have the
opportunity to make an impact and get hands-on experience to grow their careers.
The Infrastructure Management Division is responsible for a broad range of modernized and resilient
technology services, which support all mayoral agencies as well as other City government entities. We
are responsible for the CityNet optical backbone and core IP network services, which span all five
boroughs and across over 75 remote locations. We oversee secure, robust data centers with modern,
scalable storage, and resilient data protection. We also manage and support citywide circuit
provisioning, firewall network threat prevention, identity and access management, mainframe systems,
cloud services, citywide unified communications, collaboration, and contact center services, as well as
311 telephony services.
Within the Infrastructure Management Division, the Desktop Support Team supports Windows
Operating Systems (currently Windows 10). The team manages, supports hardware and software,
configures, and deploys both computers and laptops/MS Surface devices. The team supports over 2500
users on 3 Domains throughout the 5 boroughs. The team tests, evaluates, and make recommendations
for new software and hardware for the OTI environment.
Your Role:
• Configure, image, deploy and support the migration of Windows 10 to Windows 11
• Resolve end user tickets related to desktop hardware and software issues
• Perform asset management, record assets, and prepare spreadsheets for upload to a centralized
database using the application Service Now
Your Benefits:
• Earn $17 to $24 per hour while supporting the City of New York’s revival (hourly rate is
dependent on level in school and job role)
Your Schedule:
• 35 Hours Per Week, 9-5 PM, M-F
• 13 Week Internship
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About You:
• Major - Computer Science, Cyber Security
• College/Graduate Student
• Must have excellent communication skills, both written and oral
• Proficient in Microsoft Office 365
• Familiarity with Windows 10 and Windows 11 operating systems, patch management, and
application installations
• A++ certification preferred
• SCCM knowledge
• Familiarity with Patch management, Software support for Microsoft Office, Adobe, and
Windows 11, Azure and Active Directory
To Apply:
• Email your resume to Internships@OTI.nyc.gov with the subject line “Summer Internship –
Desktop Support Technician”
• Application period closes on March 30th
• To learn more about OTI visit nyc.gov/oti
