Position: Desktop Support Technician
Reports To: Technical Operations Manager
FLSA Status: Non-exempt
Hours: Full-Time
ABOUT MEYER:
One of the largest private funders in Oregon, Meyer Memorial Trust commits its position,
resources and energies to accelerate racial, social and economic justice for the collective
well-being of Oregon’s lands and peoples. With current assets of approximately $1.1 billion,
Meyer Memorial Trust has awarded grants and program-related investments in excess of
$930 million to more than 3,500 organizations since it was established in 1982 from the
estate of Fred G. Meyer, founder of the Pacific Northwest retail chain that bears his name.
Learn more at mmt.org.
POSITION SUMMARY:
The Desktop Support Technician is responsible for the day-to-day operation and
maintenance of all desktop computer hardware, software, and portable devices. They
assist the Systems Administrator in carrying out the deployment of new systems and
solutions, and are primarily responsible for responding to and resolving IT trouble tickets.
This position would share responsibility for managing a Mac, Linux and Windows
computing environment. The environment currently includes desktop and portable Mac
workstations, iPads, iOS and Android phones, Ubuntu Linux and Windows servers, video
conferencing facilities, complex A/V systems, VPN services and a cloud-based VOIP
telephone system.
PRIMARY DUTIES:
● Respond to and resolve level 1 support requests, escalating to the System
Administrator as necessary.
● Perform periodic maintenance on desktop and portable computer systems and tablet
computers.
● Track current OS updates related to desktop, portable and tablet computers.
Schedule and install these updates in a timely manner with minimal interruption to
users’ workflow.
● Assist the Technical Operations Manager with the maintenance of network, server
and video conferencing systems.
● Assist in the documentation of IT processes and procedures.
● Assist the Office Administration group with the technical aspects of meetings,
including setting up video and audio conferences, meeting room preparation and
other tasks as needed.
● Other duties as assigned
EQUITY:
● Offer personal interest and commitment to working in a diverse and inclusive work
environment that places a high value on equity.
● Participate in promoting a positive workplace culture of collaboration, innovation and
respect.
● Have excellent interpersonal skills and the ability to establish effective working
relationships in a multicultural, multi-ethnic environment (please refer to Meyer’s
Equity Statement).
● Engage in equity trainings and serve on related workgroups as needed.
REQUIRED COMPETENCIES, SKILLS, AND EXPERIENCE:
● 1 - 3 years’ previous experience in a help desk environment
● A deep passion for computers, networks, technology and customer service
● Ability to analyze and troubleshoot complex problems
● Must frequently converse with English-speaking/reading staff and guests who have
technology questions. Must be able to exchange information accurately
● Ability to work independently and as a member of a team, and maintain cooperative
work relationships
● Demonstrate sensitivity to, and respect for, a diverse population of users with a wide
range of technical abilities
● Strong verbal communication skills, experience with remote support and/or customer
service strongly desired
DESIRABLE SKILLS:
● Basic understanding of Ethernet (wired and wireless) based TCP/IP networks
● Strong knowledge of Mac OS and Apple iOS
● Familiarity with Windows 10 Desktop and/or 2019 Server
● Experience with video conferencing systems
● Experience with VOIP/cloud-based phone systems
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● Experience with Jamf Pro, Zoom, Dialpad, Google Apps/Workspace, and MS Office (or
similar products/platforms)
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Meyer Memorial Trust is committed to the principles of equal employment opportunity and
compliance with all federal, state and local laws concerning employment discrimination,
including the Americans with Disabilities Act. To this end, Meyer ensures equal opportunity
to all employees and applicants regardless of race; color; age; gender identity or
expression; sexual orientation; religion; marital status; national origin or ancestry;
citizenship; lawful alien status; physical, mental or medical disability; veteran status; or
liability for service in the United States Armed Forces.
Transgender, gender non-conforming and gender non-binary job applicants, as well as
applicants with disabilities and applicants with criminal record histories, are encouraged to
apply.
While performing the duties of this job, the employee will:
● Be able to position themself to maintain computer equipment around the office,
including under desks and in the server closets.
● Occasionally move computer equipment weighing up to 50 lbs. around the office for
various staff needs.
● Frequently move about inside the office to provide individual technical assistance to
staff and guests.
● Frequently operate a computer and other office equipment such as printers and
copiers.
● Be able to perceive information displayed on computer screens, LCD panels, and
LED-based status indicators.
The physical demands and work environment described are representative of those for an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Meyer is currently operating on a remote work model, eventually transitioning to a hybrid
model. Must be willing and able to work both from home and at Meyer’s offices. As this
position will eventually require working from the office at least 2 days per week, candidates
must be local to the Portland Metro area. Relocation assistance is not available for this
position.
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START TIMEFRAME
Ideally, we’re seeking to have a candidate in place by July
COMPENSATION
Salary range $58,000 - $63,000
REWARDING BENEFITS:
Meyer offers a comprehensive benefits package which includes: medical and dental plans, a
flexible spending account (F.S.A.) or health savings account (H.S.A.), a generous 401(k) plan
with employer match, vacation time, tuition reimbursement and transportation options for
the active commuter.
TO APPLY:
Interested candidates are invited to submit a cover letter describing interest in the role and
how the mission of Meyer resonates for you. Please include your resume highlighting
experience, competencies and qualifications that meet the position’s requirements.
Interested candidates are invited to submit application materials in Microsoft
®
Word (.docx,
.doc), Adobe
®
PDF (.pdf), or plain text (.txt) to [email protected]g
APPLICATION DEADLINE:
To be considered, please submit materials no later than 5:00 p.m. pacific time on July 8,
2022.
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