User Guide
Color LaserJet Pro MFP M278-M281
www.hp.com/support/ljM278MFP
Color LaserJet Pro MFP M278-M281
User Guide
Copyright and License
© Copyright 2019 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 3, 9/2019
Trademark Credits
Adobe
®
, Adobe Photoshop
®
, Acrobat
®
, and
PostScript
®
are trademarks of Adobe Systems
Incorporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
OS X is a trademark of Apple Inc., registered in
the U.S. and other countries.
AirPrint is a trademark of Apple Inc., registered
in the U.S. and other countries.
iPad is a trademark of Apple Inc., registered in
the U.S. and other countries.
iPod is a trademark of Apple Inc., registered in
the U.S. and other countries.
iPhone is a trademark of Apple Inc., registered in
the U.S. and other countries.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
UNIX
®
is a registered trademark of The Open
Group.
Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Printer views .............................................................................................................................................................................. 2
Printer front view ................................................................................................................................................. 2
Printer back view .................................................................................................................................................. 3
Control-panel view ............................................................................................................................................... 4
Home screen layout ........................................................................................................................ 5
How to use the touchscreen control panel ................................................................................. 6
Printer specications ................................................................................................................................................................ 7
Technical specications ...................................................................................................................................... 7
Supported operating systems ........................................................................................................................... 7
Mobile printing solutions .................................................................................................................................... 9
Printer dimensions ............................................................................................................................................ 10
Power consumption, electrical specications, and acoustic emissions .................................................... 11
Operating environmental range ...................................................................................................................... 11
Printer hardware setup and software installation ............................................................................................................ 12
2 Paper trays .............................................................................................................................................................................................. 13
Introduction ............................................................................................................................................................................. 14
Load paper to the single-sheet slot (Tray 1) ..................................................................................................................... 14
Introduction ........................................................................................................................................................ 14
Tray 1 paper orientation ................................................................................................................................... 16
Load paper to Tray 2 ............................................................................................................................................................. 17
Introduction ........................................................................................................................................................ 17
Tray 2 paper orientation ................................................................................................................................... 19
Load and print envelopes ..................................................................................................................................................... 21
Introduction ........................................................................................................................................................ 21
Print envelopes .................................................................................................................................................. 21
Envelope orientation ......................................................................................................................................... 22
Load and print labels ............................................................................................................................................................. 23
Introduction ........................................................................................................................................................ 23
Manually feed labels ......................................................................................................................................... 23
Label orientation ............................................................................................................................................... 24
ENWW iii
3 Supplies, accessories, and parts .......................................................................................................................................................... 25
Order supplies, accessories, and parts ............................................................................................................................... 26
Ordering .............................................................................................................................................................. 26
Supplies and accessories ................................................................................................................................. 26
Customer self-repair parts ............................................................................................................................... 27
Replace the toner cartridges ................................................................................................................................................ 28
Introduction ........................................................................................................................................................ 28
Remove and replace the toner cartridges ..................................................................................................... 30
4 Print .......................................................................................................................................................................................................... 33
Print tasks (Windows) ............................................................................................................................................................ 34
How to print (Windows) .................................................................................................................................... 34
Automatically print on both sides (Windows) ............................................................................................... 34
Manually print on both sides (Windows) ........................................................................................................ 35
Print multiple pages per sheet (Windows) .................................................................................................... 35
Select the paper type (Windows) .................................................................................................................... 36
Print tasks (OS X) .................................................................................................................................................................... 37
How to print (OS X) ............................................................................................................................................ 37
Automatically print on both sides (OS X) ....................................................................................................... 37
Manually print on both sides (OS X) ................................................................................................................ 37
Print multiple pages per sheet (OS X) ............................................................................................................ 38
Select the paper type (OS X) ............................................................................................................................ 38
Mobile printing ........................................................................................................................................................................ 39
Introduction ........................................................................................................................................................ 39
Wi-Fi Direct (wireless models only) ................................................................................................................ 39
Enable or disable Wi-Fi Direct ..................................................................................................... 40
Change the printer Wi-Fi Direct name ....................................................................................... 40
HP ePrint via email ............................................................................................................................................ 41
HP ePrint software ............................................................................................................................................ 42
AirPrint ................................................................................................................................................................. 42
Android embedded printing ............................................................................................................................. 43
Use walk-up USB printing ..................................................................................................................................................... 44
Introduction ........................................................................................................................................................ 44
Step one: Access USB les on the printer ...................................................................................................... 44
Step two: Print USB documents ...................................................................................................................... 44
Option one: Print documents ...................................................................................................... 44
Option two: Print photos .............................................................................................................. 45
iv ENWW
5 Copy .......................................................................................................................................................................................................... 47
Make a copy ............................................................................................................................................................................ 48
Copy on both sides (duplex) ................................................................................................................................................. 49
Copy on both sides automatically ................................................................................................................... 49
Copy on both sides manually .......................................................................................................................... 49
6 Scan .......................................................................................................................................................................................................... 51
Scan by using the HP Scan software (Windows) ............................................................................................................... 52
Scan by using the HP Easy Scan Software (OS X) ............................................................................................................. 53
Set up the Scan to E-mail feature ....................................................................................................................................... 54
Introduction ........................................................................................................................................................ 54
Before you begin ............................................................................................................................................... 54
Method one: Use the Scan to Email Wizard (Windows) ............................................................................... 54
Method two: Set up the Scan to Email feature via the HP Embedded Web Server ................................ 56
Step one: Access the HP Embedded Web Server (EWS) ......................................................... 56
Step two: Congure the Scan to E-mail feature ...................................................................... 56
Step three: Add contacts to the E-mail Address Book ............................................................ 58
Step four: Congure the default E-mail Options ...................................................................... 58
Set up the Scan to Network Folder feature ....................................................................................................................... 59
Introduction ........................................................................................................................................................ 59
Before you begin ............................................................................................................................................... 59
Method one: Use the Scan to Network Folder Wizard (Windows) ............................................................. 59
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server .............. 61
Step one: Access the HP Embedded Web Server (EWS) ......................................................... 61
Step two: Congure the Scan to Network Folder feature ...................................................... 61
Scan to a USB ash drive ...................................................................................................................................................... 63
Scan to email .......................................................................................................................................................................... 64
Scan to a network folder ....................................................................................................................................................... 65
Additional scan tasks ............................................................................................................................................................. 66
7 Fax ............................................................................................................................................................................................................. 67
Set up to send and receive faxes ......................................................................................................................................... 68
Before starting ................................................................................................................................................... 68
Step 1: Identify the phone connection type .................................................................................................. 68
Step 2: Set up the fax ........................................................................................................................................ 69
Dedicated phone line .................................................................................................................... 69
Shared voice/fax line .................................................................................................................... 70
Shared voice/fax line with an answering machine .................................................................. 71
Step 3: Congure the fax time, date, and header ........................................................................................ 72
HP Fax Setup Wizard .................................................................................................................... 72
ENWW v
Printer control panel ..................................................................................................................... 73
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................................. 73
Step 4: Run a fax test ........................................................................................................................................ 74
Send a fax ................................................................................................................................................................................ 75
Fax from the atbed scanner .......................................................................................................................... 75
Fax from the document feeder ....................................................................................................................... 76
Use speed dials and group-dial entries ......................................................................................................... 76
Send a fax from the software .......................................................................................................................... 77
Send a fax from a third-party software program, such as Microsoft Word ............................................. 77
8 Manage the printer ................................................................................................................................................................................. 79
Use HP Web Services applications (touchscreen models only) ...................................................................................... 80
Change the printer connection type (Windows) ................................................................................................................ 81
Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 82
Congure IP network settings .............................................................................................................................................. 85
Introduction ........................................................................................................................................................ 85
Printer sharing disclaimer ................................................................................................................................ 85
View or change network settings ................................................................................................................... 85
Rename the printer on a network .................................................................................................................. 85
Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 86
Printer security features ....................................................................................................................................................... 87
Introduction ........................................................................................................................................................ 87
Assign or change the system password using the Embedded Web Server ............................................ 87
Energy-conservation settings .............................................................................................................................................. 88
Introduction ........................................................................................................................................................ 88
Print with EconoMode ....................................................................................................................................... 88
Set the Sleep/Auto O After Inactivity setting .............................................................................................. 88
Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of power .... 88
Set the Delay Shut Down setting .................................................................................................................... 89
HP Web Jetadmin ................................................................................................................................................................... 90
Update the rmware ............................................................................................................................................................. 91
Method one: Update the rmware using the control panel ........................................................................ 91
Method two: Update the rmware using the Firmware Update Utility ..................................................... 91
9 Solve problems ....................................................................................................................................................................................... 93
Customer support .................................................................................................................................................................. 94
Control panel help system .................................................................................................................................................... 95
Restore the factory-set defaults ......................................................................................................................................... 96
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 97
Change the “Very Low” settings ...................................................................................................................... 97
For printers with fax capability ................................................................................................... 98
vi ENWW
Order supplies .................................................................................................................................................... 98
Printer does not pick up paper or misfeeds ....................................................................................................................... 99
Introduction ........................................................................................................................................................ 99
The product does not pick up paper ............................................................................................................... 99
The product picks up multiple sheets of paper ............................................................................................ 99
The document feeder jams, skews, or picks up multiple sheets of paper ............................................... 99
Clear paper jams .................................................................................................................................................................. 101
Introduction ...................................................................................................................................................... 101
Paper jam locations ........................................................................................................................................ 101
Experiencing frequent or recurring paper jams? ....................................................................................... 102
Clear paper jams in the document feeder .................................................................................................. 103
Clear paper jams in the single-sheet slot (Tray 1) ..................................................................................... 106
Clear paper jams in Tray 2 ............................................................................................................................. 108
Clear paper jams in the rear door and the fuser area ............................................................................... 110
Clear paper jams in the duplexer (duplex models only) ........................................................................... 112
Clear paper jams in the output bin ............................................................................................................... 114
Improve print quality ........................................................................................................................................................... 116
Introduction ...................................................................................................................................................... 116
Update the printer rmware ......................................................................................................................... 117
Print from a dierent software program .................................................................................................... 117
Check the paper-type setting for the print job ........................................................................................... 117
Check the paper type setting on the printer .......................................................................... 117
Check the paper type setting (Windows) ................................................................................ 117
Check the paper type setting (OS X) ........................................................................................ 117
Check toner-cartridge status ........................................................................................................................ 118
Print a cleaning page ...................................................................................................................................... 118
Visually inspect the toner cartridge or cartridges ...................................................................................... 119
Check paper and the printing environment ................................................................................................ 119
Step one: Use paper that meets HP specications ............................................................... 119
Step two: Check the environment ............................................................................................ 119
Step three: Set the individual tray alignment ........................................................................ 120
Try a dierent print driver .............................................................................................................................. 120
Check the EconoMode settings ..................................................................................................................... 121
Adjust Print Density ........................................................................................................................................ 121
Calibrate the printer to align the colors ....................................................................................................... 122
Adjust color settings (Windows) ................................................................................................................... 122
Print and interpret the print quality page ................................................................................................... 122
Resolving print quality problems ...................................................................................................................................... 124
Introduction ...................................................................................................................................................... 124
Troubleshoot print quality problems ........................................................................................................... 124
Improve copy and scan image quality .............................................................................................................................. 132
ENWW vii
Introduction ...................................................................................................................................................... 132
Check the scanner glass for dirt and smudges .......................................................................................... 132
Eliminate lines or streaks when using the document feeder .................................................................. 133
Check the paper settings ............................................................................................................................... 133
Check the image adjustment settings ......................................................................................................... 133
Optimize for text or pictures ......................................................................................................................... 134
Check the scanner resolution and color settings on the computer ........................................................ 134
Resolution and color guidelines ............................................................................................... 134
Color .............................................................................................................................................. 135
Edge-to-edge copying .................................................................................................................................... 135
Clean the pickup rollers and separation pad in the document feeder ................................................... 136
Improve fax image quality .................................................................................................................................................. 137
Introduction ...................................................................................................................................................... 137
Check the scanner glass for dirt and smudges .......................................................................................... 137
Check the send-fax resolution settings ....................................................................................................... 138
Check the error-correction settings ............................................................................................................. 138
Check the t-to-page setting ........................................................................................................................ 138
Clean the pickup rollers and separation pad in the document feeder ................................................... 139
Send to a dierent fax machine .................................................................................................................... 140
Check the sender's fax machine ................................................................................................................... 140
Solve wired network problems .......................................................................................................................................... 141
Introduction ...................................................................................................................................................... 141
Poor physical connection ............................................................................................................................... 141
The computer is unable to communicate with the printer ....................................................................... 141
The printer is using incorrect link and duplex settings for the network ................................................ 142
New software programs might be causing compatibility problems ...................................................... 142
The computer or workstation might be set up incorrectly ...................................................................... 142
The printer is disabled, or other network settings are incorrect ............................................................. 142
Solve wireless network problems ..................................................................................................................................... 143
Introduction ...................................................................................................................................................... 143
Wireless connectivity checklist ..................................................................................................................... 143
The printer does not print after the wireless conguration completes ................................................. 144
The printer does not print, and the computer has a third-party rewall installed ............................... 144
The wireless connection does not work after moving the wireless router or printer .......................... 144
Cannot connect more computers to the wireless printer ........................................................................ 144
The wireless printer loses communication when connected to a VPN .................................................. 145
The network does not appear in the wireless networks list .................................................................... 145
The wireless network is not functioning ..................................................................................................... 145
Perform a wireless network diagnostic test ............................................................................................... 145
Reduce interference on a wireless network ............................................................................................... 145
Solve fax problems .............................................................................................................................................................. 147
viii ENWW
Introduction ...................................................................................................................................................... 147
Fax troubleshooting checklist ....................................................................................................................... 147
Solve general fax problems ........................................................................................................................... 148
Faxes are sending slowly .......................................................................................................... 148
Fax quality is poor ...................................................................................................................... 149
Fax cuts o or prints on two pages ......................................................................................... 150
Index ........................................................................................................................................................................................................... 151
ENWW ix
x ENWW
1 Printer overview
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM278MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 1
Printer views
●
Printer front view
●
Printer back view
●
Control-panel view
Printer front view
1
2
3
11
10
8
9
5
4
6
7
1 Document feeder
2 Control panel with color touchscreen display
3 Walk-up USB port for printing and scanning without a computer
4 Output bin
5 Output bin extension
6 Front door (access to the toner cartridges)
7 Model name
8 Single-sheet priority feed slot (Tray 1)
9 Main input tray (Tray 2)
10 Power button
11 Scanner
2 Chapter 1 Printer overview ENWW
Printer back view
2
1
8
5
4
3
6
7
1 Rear door (access for clearing jams)
2 Serial number and product number label
3 Power connection
4 USB interface port
5 Ethernet port
6 Fax “line in” port for attaching the fax phone line to the printer (fax models only)
7 Telephone “line out” port for attaching an extension phone, answering machine, or other device (fax models only)
8 Duplexer (duplex models only)
ENWW Printer views 3
Control-panel view
4 5
1
2
3
1
Back button
Returns to the previous screen
2
Home button
Provides access to the Home screen
3
Help button
Provides access to the control-panel help system
4 Color touchscreen Provides access to menus, help animations, and printer
information.
5 Home page screen indicator The display indicates which Home screen the control panel is
currently displaying.
NOTE: While the control panel does not have a standard Cancel button, during many printer processes a Cancel
button appears on the touchscreen. This permits users to cancel a process before the printer completes it.
4 Chapter 1 Printer overview ENWW
Home screen layout
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by touching the Home button on the printer control panel.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
2
3
4 5 6
1
8
9
7 10
1 Reset button Touch this button to reset any temporary job settings to the default printer settings.
2 Connection Information
button
Touch this button to open the Connection Information menu, which provides network information.
The button appears as either a wired network icon or a wireless network icon , depending
on the type of network to which the printer is connected.
3 Printer status This screen area provides information about the overall printer status.
4
Copy button
Touch this button to open the copy feature.
5
Scan button
Touch this button to open the scan features:
● Scan to USB Drive
● Scan to Network Folder
● Scan to E-mail
6
Fax button
Touch this button to open the fax features.
7
USB button
Touch this button to open the USB Flash Drive menu.
8
Supplies button
Touch this button to view information about supplies status.
9
Apps
2
button
Touch this button to open the Apps menu to print directly from select Web applications.
10 Setup button Touch this button to open the Setup menu.
ENWW Printer views 5
How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
Action Description Example
Touch Touch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.
Touch the Setup button to open the Setup
menu.
Swipe Touch the screen and then move the nger
horizontally to move the screen sideways.
Swipe the Home screen to access the Setup
button.
Scroll Touch the screen, and then, without lifting the
nger, move the nger vertically to move the
screen.
Scroll through the Setup menu.
6 Chapter 1 Printer overview ENWW
Printer specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljM278MFP.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating environmental range
Technical specications
See www.hp.com/support/ljM278MFP for current information.
Supported operating systems
The following information applies to the printer-specic Windows PCL 6 and HP print drivers for OS X and to the
software installer.
Windows: The HP Software Installer installs the “HP PCL.6” version 3 print driver, the “HP PCL 6” version 3 print
driver, or the “HP PCL-6” version 4 print driver, depending on the Windows operating system, along with
optional software when using the software installer. Download the "HP PCL.6" version 3 print driver, the
"HP PCL 6" version 3 print driver, and the "HP PCL-6" version 4 print driver from the printer-support website for
this printer: www.hp.com/support/ljM278MFP.
OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/LaserJet
or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start is not
included in the HP Software Installer.
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
Table
1-1 Supported operating systems and print drivers
Operating system Print driver installed (from the software on
the web)
Notes
Windows
®
XP SP3, 32-bit
The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best eort support for the
discontinued XP operating system. Some
features of the print driver are not
supported.
ENWW Printer specications 7
Table 1-1 Supported operating systems and print drivers (continued)
Operating system Print driver installed (from the software on
the web)
Notes
Windows Vista
®
, 32-bit
The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Microsoft retired mainstream support for
Windows Vista in April 2012. HP will
continue to provide best eort support for
the discontinued Vista operating system.
Some features of the print driver are not
supported.
Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 8.1, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
Windows 8.1 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 10, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
Windows Server 2008 SP2, 32-bit The “HP PCL.6” printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system. Some features of the print driver
are not supported.
Windows Server 2008 SP2, 64-bit The “HP PCL 6” printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system.
Windows Server 2008 R2, SP 1, 64-bit The “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows Server 2012, 64-bit The “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows Server 2012 R2, 64-bit The “HP PCL-6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 10 server (Server 2016), 32-bit
and 64-bit
The “HP PCL-6” printer-specic print driver is
installed for this operating system as part of
the software installation.
OS X 10.10 Yosemite, OS X 10.11 El Capitan,
OS X 10.12 Sierra
To install the print driver, download HP Easy
Start from 123.hp.com/LaserJet. Follow the
steps provided to install the printer
software and print driver.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM278MFP for HP's all-
inclusive help for the printer.
8 Chapter 1 Printer overview ENWW
NOTE: For HP UPD driver support for this printer, go to www.hp.com/go/upd. Under Additional information,
click the links.
Table 1-2 Minimum system requirements
Windows OS X
● CD-ROM drive, DVD drive, or an Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 400 MB of available hard-disk space
● 1 GB RAM (32-bit) or 2 GB RAM (64-bit)
● Internet connection
● 1 GB of available hard-disk space
Mobile printing solutions
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
● Wi-Fi Direct (wireless models only)
● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
● HP ePrint app (Available for Android, iOS, and Blackberry)
● HP All-in-One Remote app for iOS and Android devices
● HP ePrint software
● Google Cloud Print
● AirPrint
● Android Printing
ENWW Printer specications 9
Printer dimensions
Figure 1-1 Dimensions for the nw models
1
1
3
3
2
2
Printer fully closed Printer fully open
1. Height 334.1 mm (13.2 in) 590 mm (23.2 in)
2. Depth 388.6 mm (15.3 in) 855 mm (33.7 in)
3. Width 420 mm (16.5 in) 453 mm (17.8 in)
Weight (with cartridges) 18 kg (39.7 lb)
Figure 1-2 Dimensions for the cdw, fdn and fdw models
1
1
3
3
2
2
10 Chapter 1 Printer overview ENWW
Printer fully closed Printer fully open
1. Height 334.1 mm (13.2 in) 590 mm (23.2 in)
2. Depth 421.7 mm (16.6 in) 1008 mm (39.7 in)
3. Width 420 mm (16.5 in) 453 mm (17.8 in)
Weight (with cartridges) 18.7 kg (41.2 lb)
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/ljM278MFP for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating environmental range
Table 1-3 Operating environmental range
Environment Recommended Allowed
Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% (RH)
ENWW Printer specications 11
Printer hardware setup and software installation
For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For
additional instructions, go to HP support on the Web.
Go to www.hp.com/support/ljM278MFP for HP's all-inclusive help for the printer. Find the following support:
● Install and congure
● Learn and use
●
Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
12 Chapter 1 Printer overview ENWW
2 Paper trays
●
Introduction
●
Load paper to the single-sheet slot (Tray 1)
●
Load paper to Tray 2
●
Load and print envelopes
●
Load and print labels
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM278MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 13
Introduction
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
Keep hands out of paper trays when closing.
All trays must be closed when moving the printer.
Load paper to the single-sheet slot (Tray 1)
Introduction
The following information describes how to load paper in Tray 1. This tray holds 1 sheet of paper, use it to print
single-page documents, documents that require multiple paper types, or envelopes.
NOTE: To avoid paper jams:
● Never add or remove paper from the tray during printing.
● Use paper that is not wrinkled, folded, or damaged.
1. Move the paper width guides in the single-sheet
priority feed slot outward.
2. Place the top edge of the sheet at the opening, and
then adjust the side guides so that they lightly
touch the sheet, but do not bend it.
14 Chapter 2 Paper trays ENWW
3. Insert the single sheet into the slot and hold it. The
printer will pull the sheet partially into the paper
path. For information about how to orient the
paper, see Tray 1 paper orientation on page 16.
NOTE: Depending on the size of the paper, you
might need to support the sheet with two hands
until the sheet advances into the printer.
4. At the computer, begin the printing process from
the software application. Make sure that the driver
is set to the correct paper type and size for the
paper being printed from the single-sheet priority
feed slot.
ENWW Load paper to the single-sheet slot (Tray 1) 15
Tray 1 paper orientation
When using paper that requires a specic orientation, load it according to the information in the following table.
Paper type Image orientation Ouput Paper size How to load paper
Letterhead or
Preprinted
Portrait
NOTE: In Tray 1, A5
paper can be oriented
for both Landscape
and Portrait printing.
1-sided printing Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A5, A6, B5 (JIS),
B5 (ISO), Postcard #10, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS))
Face-up
Top edge leading into the printer
123
2-sided printing Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A5, A6, B5 (JIS),
B5 (ISO), Postcard #10, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS))
Face-down
Top edge leading into the printer
Prepunched Portrait
NOTE: In Tray 1, A5
paper can be oriented
for both Landscape
and Portrait printing.
1-sided printing or 2-
sided printing
Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A5, A6, B5 (JIS),
B5 (ISO), Postcard #10, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS))
Face-up
Holes toward the left side of the
printer
16 Chapter 2 Paper trays ENWW
Load paper to Tray 2
Introduction
The following information describes how to load paper in Tray 2. This tray holds up to 250 sheets of 75 g/m
2
(20
lb) paper.
NOTE: To avoid paper jams:
● Never add or remove paper from the tray during printing.
● Before loading the tray, remove all of the paper from the input tray and straighten the stack.
● When loading the tray, do not fan the paper.
● Use paper that is not wrinkled, folded, or damaged.
1. Open the tray.
NOTE: Do not open this tray while it is in use.
2. Adjust the paper guides by squeezing the
adjustment latches and sliding the guides to the
size of the paper being used.
NOTE: To load legal-size paper, extend the tray
front by pressing the blue latch and pulling the
front of the tray. When loaded with legal-size
paper, Tray 2 extends from the front of the printer
approximately 57.5 mm (2.2 in).
ENWW Load paper to Tray 2 17
3. Load the paper into the tray. For information about
how to orient the paper, see Tray 2 paper
orientation on page 19.
4. Adjust the guides so that they lightly touch the
paper stack, but do not bend it.
NOTE: Do not adjust the paper guides tightly
against the paper stack.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overll the tray.
5. Close the tray.
18 Chapter 2 Paper trays ENWW
Tray 2 paper orientation
When using paper that requires a specic orientation, load it according to the information in the following table.
Paper type Image orientation Output Paper size How to load paper
Letterhead or
preprinted
Portrait 1-sided printing Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A6, B5 (JIS),
B5 (ISO), Postcard #10, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS))
Face-up
Top edge toward the back of the
tray
123
2-sided printing Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A6, B5 (JIS),
B5 (ISO), Postcard #10, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS))
Face-down
Top edge toward the back of the
tray
123
Landscape 1-sided printing A5 Face-up
Top edge toward the back of the
tray
ENWW Load paper to Tray 2 19
Paper type Image orientation Output Paper size How to load paper
2-sided printing A5 Face-down
Top edge toward the back of the
tray
Prepunched Portrait 1-sided printing or 2-
sided printing
Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A6, B5 (JIS),
B5 (ISO), Postcard #10, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS))
Face-up
Holes toward the left side of the
tray
Landscape 1-sided printing or 2-
sided printing
A5 Face-up
Holes toward the front of the tray
20 Chapter 2 Paper trays ENWW
Load and print envelopes
Introduction
The following information describes how to print and load envelopes. Tray 1 holds 1 envelope. Tray 2 holds up to
5 envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
ENWW Load and print envelopes 21
Envelope orientation
Table 2-1 Envelope orientation
Tray Envelope size How to load envelopes
Tray 1 Envelope #10, Envelope Monarch,
Envelope B5, Envelope C5, Envelope DL
Face up
Short, postage end leading into the printer
Tray 2 Envelope #10, Envelope Monarch,
Envelope B5, Envelope C5, Envelope DL
Face up
Short, postage end leading into the printer
22 Chapter 2 Paper trays ENWW
Load and print labels
Introduction
The following information describes how to print and load labels. Tray 1 holds 1 sheet of labels. Tray 2 holds up
to 50 sheets of labels.
To print labels using the manual feed option, follow these steps to select the correct settings in the print driver,
and then load the labels into the tray after sending the print job to the printer. When using manual feed, the
printer waits to print the job until it detects that the tray has been opened.
Manually feed labels
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
ENWW Load and print labels 23
Label orientation
Tray How to load labels
Tray 1 Face-up
Top edge leading into the printer
Tray 2 Face-up
Top edge leading into the printer
24 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
●
Order supplies, accessories, and parts
●
Replace the toner cartridges
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM278MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 25
Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply Web site, which provides
options for purchasing Original HP supplies.
Supplies and accessories
Item Description Cartridge number Part number
Supplies
For use only in North America, Latin America, Asia Pacic Countries/Regions, and Japan
HP 202A Black Original LaserJet Toner
Cartridge
Standard-capacity replacement black toner
cartridge
202A CF500A
HP 202X High Yield Black Original
LaserJet Toner Cartridge
High-capacity replacement black toner
cartridge
202X CF500X
HP 202A Cyan Original LaserJet Toner
Cartridge
Standard-capacity replacement cyan toner
cartridge
202A CF501A
HP 202X High Yield Cyan Original
LaserJet Toner Cartridge
High-capacity replacement cyan toner cartridge 202X CF501X
HP 202A Yellow Original LaserJet Toner
Cartridge
Standard-capacity replacement yellow toner
cartridge
202A CF502A
HP 202X High Yield Yellow Original
LaserJet Toner Cartridge
High-capacity replacement yellow toner
cartridge
202X CF502X
HP 202A Magenta Original LaserJet
Toner Cartridge
Standard-capacity replacement magenta toner
cartridge
202A CF503A
HP 202X High Yield Magenta Original
LaserJet Toner Cartridge
High-capacity replacement magenta toner
cartridge
202X CF503X
For use only in Europe, Russia, CIS, Middle East, and Africa
HP 203A Black Original LaserJet Toner
Cartridge
Standard-capacity replacement black toner
cartridge
203A CF540A
HP 203X High Yield Black Original
LaserJet Toner Cartridge
High-capacity replacement black toner
cartridge
203X CF540X
HP 203A Cyan Original LaserJet Toner
Cartridge
Standard-capacity replacement cyan toner
cartridge
203A CF541A
HP 203X High Yield Cyan Original
LaserJet Toner Cartridge
High-capacity replacement cyan toner cartridge 203X CF541X
HP 203A Yellow Original LaserJet Toner
Cartridge
Standard-capacity replacement yellow toner
cartridge
203A CF542A
26 Chapter 3 Supplies, accessories, and parts ENWW
Item Description Cartridge number Part number
HP 203X High Yield Yellow Original
LaserJet Toner Cartridge
High-capacity replacement yellow toner
cartridge
203X CF542X
HP 203A Magenta Original LaserJet
Toner Cartridge
Standard-capacity replacement magenta toner
cartridge
203A CF543A
HP 203X High Yield Magenta Original
LaserJet Toner Cartridge
High-capacity replacement magenta toner
cartridge
203X CF543X
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More
information about the CSR program and benets can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP printer warranty.
● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the printer warranty period.
Item Description
Self-replacement
options Part number
Single-sheet priority feed slot tray Replacement tray for single-sheet priority feed
slot (Tray 1)
Mandatory RM2-1693-000
250-sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2-1683-000
ENWW Order supplies, accessories, and parts 27
Replace the toner cartridges
Introduction
This printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary.
Consider having a replacement cartridge available to install when print quality is no longer acceptable.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/
suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
The printer uses four colors and has a dierent toner cartridge for each color: yellow (Y), magenta (M), cyan (C),
and black (K). The toner cartridges are inside the front door.
Item Description Cartridge number Part number
For use only in North America, Latin America, Asia Pacic Countries/Regions, and Japan
HP 202A Black Original LaserJet Toner
Cartridge
Standard-capacity replacement black toner
cartridge
202A CF500A
HP 202X High Yield Black Original LaserJet
Toner Cartridge
High-capacity replacement black toner
cartridge
202X CF500X
HP 202A Cyan Original LaserJet Toner
Cartridge
Standard-capacity replacement cyan toner
cartridge
202A CF501A
HP 202X High Yield Cyan Original LaserJet
Toner Cartridge
High-capacity replacement cyan toner
cartridge
202X CF501X
HP 202A Yellow Original LaserJet Toner
Cartridge
Standard-capacity replacement yellow toner
cartridge
202A CF502A
HP 202X High Yield Yellow Original LaserJet
Toner Cartridge
High-capacity replacement yellow toner
cartridge
202X CF502X
HP 202A Magenta Original LaserJet Toner
Cartridge
Standard-capacity replacement magenta
toner cartridge
202A CF503A
HP 202X High Yield Magenta Original
LaserJet Toner Cartridge
High-capacity replacement magenta toner
cartridge
202X CF503X
For use only in Europe, Russia, CIS, Middle East, and Africa
HP 203A Black Original LaserJet Toner
Cartridge
Standard-capacity replacement black toner
cartridge
203A CF540A
HP 203X High Yield Black Original LaserJet
Toner Cartridge
High-capacity replacement black toner
cartridge
203X CF540X
HP 203A Cyan Original LaserJet Toner
Cartridge
Standard-capacity replacement cyan toner
cartridge
203A CF541A
HP 203X High Yield Cyan Original LaserJet
Toner Cartridge
High-capacity replacement cyan toner
cartridge
203X CF541X
HP 203A Yellow Original LaserJet Toner
Cartridge
Standard-capacity replacement yellow toner
cartridge
203A CF542A
HP 203X High Yield Yellow Original LaserJet
Toner Cartridge
High-capacity replacement yellow toner
cartridge
203X CF542X
28 Chapter 3 Supplies, accessories, and parts ENWW
Item Description Cartridge number Part number
HP 203A Magenta Original LaserJet Toner
Cartridge
Standard-capacity replacement magenta
toner cartridge
203A CF543A
HP 203X High Yield Magenta Original
LaserJet Toner Cartridge
High-capacity replacement magenta toner
cartridge
203X CF543X
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For
more information, go to www.hp.com/go/learnaboutsupplies.
Do not remove the toner cartridge from its package until it is time to install it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of
time.
The following illustration shows the toner-cartridge components.
2
1
3
1 Handle
2 Imaging drum
3 Memory chip
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner cartridge box.
ENWW Replace the toner cartridges 29
Remove and replace the toner cartridges
1. Open the front door.
2. Grasp the blue handle on the toner cartridge
drawer, and then pull out the drawer.
3. Grasp the handle on the toner cartridge, and then
pull the toner cartridge straight up to remove it.
30 Chapter 3 Supplies, accessories, and parts ENWW
4. Remove the new toner cartridge package from the
box, and then pull the release tab on the
packaging.
5. Remove the toner cartridge from the opened
packaging shell. Save all packaging for recycling
the used toner cartridge.
NOTE: Avoid touching the green imaging drum.
Fingerprints on the imaging drum can cause print
defects.
6. Holding the toner on both ends, gently rock the
toner cartridge end to end to distribute the toner
evenly inside the cartridge.
ENWW Replace the toner cartridges 31
7. Install the new toner cartridge. Make sure that the
color chip on the cartridge matches the color chip
on the drawer.
NOTE: Avoid touching the green imaging drum.
Fingerprints on the imaging drum can cause print
defects.
8. Close the toner cartridge drawer.
9. Close the front door.
32 Chapter 3 Supplies, accessories, and parts ENWW
4 Print
●
Print tasks (Windows)
●
Print tasks (OS X)
●
Mobile printing
●
Use walk-up USB printing
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM278MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 33
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
NOTE: For more information, click the Help (?) button in the print driver.
3. Click the tabs in the print driver to congure the available options. For example, set the paper orientation
on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5. Click the Print button to print the job.
Automatically print on both sides (Windows)
Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides
manually.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
34 Chapter 4 Print ENWW
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the rst side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
ENWW Print tasks (Windows) 35
3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties dialog.
6. In the Print dialog, click Print to print the job.
Select the paper type (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3. Click the Paper/Quality tab.
4. Select the option for the type of paper you are using, and then click OK.
5. Click OK to close the Document Properties dialog.
6. In the Print dialog, click Print to print the job.
36 Chapter 4 Print ENWW
Print tasks (OS X)
How to print (OS X)
The following procedure describes the basic printing process for OS X.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for dierent software programs.
4. Click the Print button.
Automatically print on both sides (OS X)
NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for dierent software programs.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the printer, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
ENWW Print tasks (OS X) 37
Print multiple pages per sheet (OS X)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (OS X)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE: The name of the item varies for dierent software programs.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all
printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality: Select the resolution level for the print job.
● Edge-To-Edge Printing: Select this option to print close to the paper edges.
● EconoMode: Select this option to conserve toner when printing drafts of documents.
5. Click the Print button.
38 Chapter 4 Print ENWW
Mobile printing
Introduction
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
●
Wi-Fi Direct (wireless models only)
●
HP ePrint via email
●
HP ePrint software
●
AirPrint
●
Android embedded printing
Wi-Fi Direct (wireless models only)
Wi-Fi Direct enables printing from a wireless mobile device without requiring a connection to a network or the
Internet.
Not all mobile operating systems are currently supported by Wi-Fi Direct. If the mobile device does not support
Wi-Fi Direct, you must change the wireless network connection of the device to the Wi-Fi Direct connection of the
printer before printing.
NOTE: For non-Wi-Fi Direct capable mobile devices, the Wi-Fi Direct connection only enables printing. After
using Wi-Fi Direct to print, you must reconnect to a local network in order to access the Internet.
To access to the printer Wi-Fi Direct connection, complete the following steps:
1. From the Home screen on the printer control panel, touch the Connection Information button.
2. Open the following menus:
● Wi-Fi Direct
● Settings
● Connection Method
3. Choose one of the following connection methods:
● Automatic: Choosing this option sets the password to 12345678.
● Manual: Choosing this option generates a secure, randomly generated password.
4. On the mobile device, open the Wi-Fi or the Wi-Fi Direct menu.
5. From the list of available networks, select the printer name.
NOTE: If the printer name does not display, you might be out of range of the Wi-Fi Direct signal. Move the
device closer to the printer.
ENWW Mobile printing 39
6. If prompted, enter the Wi-Fi Direct password.
NOTE: For Android devices that support Wi-Fi Direct, if the connection method is set to Automatic, the
connection will occur automatically, without a password prompt. If the connection method is set to Manual,
you will need to either press the OK button, or provide a personal identication number (PIN) — displayed
on the printer control panel — as a password on the mobile device.
NOTE: To access the Wi-Fi Direct password, from Home screen on the printer control panel, touch the
Connection Information button.
7. Open the document, and then select the Print option.
NOTE: If the mobile device does not support printing, install the HP ePrint mobile app.
8. Select the printer from the list of available printers, and then select Print.
9. After the print job is complete, some mobile devices need to be reconnected to the local network.
● Android 4.0 and later tablets and phones with the HP Print Service or Mopria mobile printing plugin
installed
● Most Windows 8.1 computers, tablets, and laptops that have the HP print driver installed
The following devices and computer operating systems do not support Wi-Fi Direct, but can print to a printer that
does:
● Apple iPhone and iPad
● Mac computers running OS X
For more information on Wi-Fi Direct printing, go to www.hp.com/go/wirelessprinting.
Wi-Fi Direct capabilities can be enabled or disabled from the printer control panel.
Enable or disable Wi-Fi Direct
1. From the Home screen on the printer control panel, select the Connection Information button.
2. Open the following menus:
● Wi-Fi Direct
● Settings
● On/O
3. Touch the On menu item. Touching the O button disables Wi-Fi Direct printing.
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct name for easier printer identication for Wi-Fi Direct printing. The Wi-Fi
Direct Name is also available by touching the Connection Information icon from the Home screen on
the printer control panel, and then touching the Wi-Fi Direct icon.
Change the printer Wi-Fi Direct name
Follow this procedure to change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):
40 Chapter 4 Print ENWW
Step one: Open the HP Embedded Web Server
1. From the Home screen on the printer control panel, touch the Connection Information button,
and then touch the Network Connected button or the Network Wi-Fi ON button to display the IP
address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Change the Wi-Fi Direct name
1. Click the Networking tab.
2. On the left navigation pane, click the Wi-Fi Direct Setup link.
3. In the Wi-Fi Direct Name eld, enter the new name.
4. Click Apply.
HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email-enabled device.
To use HP ePrint, the printer must meet these requirements:
● The printer must be connected to a wired or wireless network and have Internet access.
● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow this procedure to enable HP Web Services and register with HP Connected:
1. From the Home screen on the printer control panel, touch the Connection Information
button.
2. Open the following menus:
○ HP ePrint
○ Settings
○ Enable Web Services
3. Touch the Print button to read the terms of use agreement. Touch the OK button to accept the terms
of use and enable HP Web Services
The printer enables Web Services, and then prints an information page. The information page
contains the printer code necessary to register the HP printer at HP Connected.
4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
ENWW Mobile printing 41
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP
ePrint-capable printer. This software makes it easy to nd HP ePrint-enabled printers that are registered to your
HP Connected account. The target HP printer can be located in the oce or at locations across the globe.
● Windows: After installing the software, open the Print option from within your application, and then select
HP ePrint from the installed printers list. Click the Properties button to congure print options.
● OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom
left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or
WAN) to products that support UPD PostScript®.
Windows and OS X both support IPP printing to LAN or WAN network-connected products that support ePCL.
Windows and OS X also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage.
NOTE: The HP ePrint software is a PDF workow utility for OS X, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running OS X 10.7 Lion and
newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
● Mail
● Photos
● Safari
● iBooks
● Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/LaserJetMobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
42 Chapter 4 Print ENWW
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The print solution is built into the many versions of the operating system.
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/LaserJetMobilePrinting.
ENWW Mobile printing 43
Use walk-up USB printing
Introduction
This printer features walk-up USB printing, for quickly printing les without sending them from a computer. The
printer accepts standard USB ash drives in the USB port. It supports the following types of les:
● .pdf
● .jpg
● .prn and .PRN
● .cht and .CHT
● .pxl
● .pcl and .PCL
● .ps and .PS
● .doc and .docx
● .ppt and .pptx
Step one: Access USB les on the printer
1. Insert the USB ash drive into the walk-up USB port on the printer.
2. The USB Flash Drive menu opens with the following options:
● Print Documents
● View and Print Photos
● Scan to USB Drive
Step two: Print USB documents
Option one: Print documents
1. To print a document, select Print Documents.
2. Select the name of the document to print. If the document is stored in a folder, select the folder rst, and
then select the document to print.
3. When the summary screen opens, the following settings can be adjusted:
● Number of Copies
● Paper Size
● Paper Type
● Fit to Page
44 Chapter 4 Print ENWW
● Collation
● Output Color (color models only)
4. Select Print to print the document.
5. Retrieve the printed job from the output bin, and remove the USB ash drive.
Option two: Print photos
1. To print photos, select View and Print Photos.
2. Select the preview image of each photo to be printed, and then select Done.
3. When the summary screen opens, the following settings can be adjusted:
● Image Size
● Paper Size
● Paper Type
● Number of Copies
● Output Color (color printers only)
● Lighter/Darker
4. Select Print to print the photos.
5. Retrieve the printed job from the output bin, and remove the USB ash drive.
ENWW Use walk-up USB printing 45
46 Chapter 4 Print ENWW
5 Copy
●
Make a copy
●
Copy on both sides (duplex)
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM278MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 47
Make a copy
1. Load the document on the scanner glass according to the indicators on the product.
2. From the Home screen on the product control panel, touch the Copy button.
3. To optimize copy quality for dierent types of documents, touch the Settings button, and then scroll to and
touch the Optimize button. Swipe the control panel screen to scroll through the options, and then touch an
option to select it. The following copy-quality settings are available:
●
Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the
default setting.
● Mixed: Use this setting for documents that contain a mixture of text and graphics.
● Text: Use this setting for documents that contain mostly text.
● Picture: Use this setting for documents that contain mostly graphics.
4. Touch Number of Copies, and then use the touchscreen keypad to adjust the number of copies.
5. Touch the Black or Color button to start copying.
48 Chapter 5 Copy ENWW
Copy on both sides (duplex)
●
Copy on both sides automatically
●
Copy on both sides manually
Copy on both sides automatically
1. Load the original documents into the document feeder with the rst page facing up, and with the top of the
page leading.
2. Adjust the paper guides to t the size of the document.
3. From the Home screen on the product control panel, touch the Copy button.
4. Touch the Settings button.
5. Scroll to and touch the Two-Sided button.
6. Swipe through the options, and then touch an option to select it.
7. Touch the Black or Color button to start copying.
Copy on both sides manually
1. Place the document face-down on the scanner glass with the upper-left corner of the page in the upper-
left corner of the glass. Close the scanner.
2. From the Home screen on the product control panel, touch the Copy button.
3. Touch the Settings button.
4. Scroll to and touch the Two-Sided button.
5. Swipe through the options, and then touch an option to select it.
6. Touch the Black or Color button to start copying.
7. The product prompts you to load the next original document. Place it on the glass, and then touch the OK
button.
8. Repeat this process until you have scanned the last page. Touch the Done button to nish printing the
copies.
ENWW Copy on both sides (duplex) 49
50 Chapter 5 Copy ENWW
6 Scan
●
Scan by using the HP Scan software (Windows)
●
Scan by using the HP Easy Scan Software (OS X)
●
Set up the Scan to E-mail feature
●
Set up the Scan to Network Folder feature
●
Scan to a USB ash drive
●
Scan to email
●
Scan to a network folder
●
Additional scan tasks
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM278MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 51
Scan by using the HP Scan software (Windows)
Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image
as a le or send it to another software application.
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for
the printer, and then select the printer name.
2. In the HP Printer Assistant, select Scan, and then select Scan a Document or Photo.
3. Adjust the settings if necessary.
4. Click Scan.
52 Chapter 6 Scan ENWW
Scan by using the HP Easy Scan Software (OS X)
Use the HP Easy Scan software to initiate scanning from software on your computer.
1. Load the document in the document feeder or on the scanner glass according to the indicators on the
printer.
2. From the computer, open HP Easy Scan, which is located in the Applications folder.
3. Follow the on-screen instructions to scan the document.
4. When you have scanned all the pages, click File and then Save to save them to a le.
ENWW Scan by using the HP Easy Scan Software (OS X) 53
Set up the Scan to E-mail feature
●
Introduction
●
Before you begin
●
Method one: Use the Scan to Email Wizard (Windows)
●
Method two: Set up the Scan to Email feature via the HP Embedded Web Server
Introduction
The printer has a feature that enables it to scan a document and send it to one or more email addresses. To use
this scan feature, the printer must be connected to a network; however, the feature is not available until it has
been congured. There are two methods for conguring Scan to Email, the Scan to Email Setup Wizard
(Windows), which is installed in the HP program group for the printer as part of the full software installation, and
the Scan to Email Setup through the HP Embedded Web Server (EWS). Use the following information to set up
the Scan to Email feature.
Before you begin
To set up the Scan to Email feature, the printer must have an active network connection to the same network as
the computer that will run the setup process.
Administrators need the following information before beginning the conguration process.
● Administrative access to the printer
● SMTP server (e.g., smtp.mycompany.com)
NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information,
contact the email/Internet service provider or system administrator for the information. SMTP server
names and port names are typically easy to nd by doing an Internet search. For example, use terms like
"gmail smtp server name" or "yahoo smtp server name" to search.
● SMTP port number
● SMTP server authentication requirements for outgoing email messages, including the user name and
password used for authentication, if applicable.
NOTE: Consult your email service provider's documentation for information on digital sending limits for
your email account. Some providers may temporarily lock your account if you exceed your sending limit.
Method one: Use the Scan to Email Wizard (Windows)
Some HP printers include driver installation from a software CD. At the end of this installation is an option to
Setup Scan to Folder and Email. The setup wizards include the options for basic conguration.
NOTE: Some operating systems do not support the Scan to Email Wizard.
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
54 Chapter 6 Scan ENWW
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for
the printer, and then select the printer name.
2. In the HP Printer Assistant, select Scan, and then select Scan to E-mail Wizard.
NOTE: If the Scan to E-mail Wizard option is not available, use Method two: Set up the Scan to Email
feature via the HP Embedded Web Server on page 56
3. In the Outgoing Email Proles dialog, click the New button. The Scan to Email Setup dialog opens.
4. On the 1. Start page, enter the sender’s email address in the Email Address eld.
5. In the Display Name eld, enter the sender’s name. This is the name that will display on the printer control
panel.
6. To require a PIN to be entered on the printer control panel before the printer can send an email, enter a 4-
digit PIN in the Security PIN eld, and then re-enter the PIN in the Conrm Security PIN eld, and then click
Next.
NOTE: HP recommends creating a PIN to secure the email prole.
NOTE: When a PIN is created, it must be entered on the printer control panel each time the prole is used
to send a scan to email.
7. On the 2. Authenticate page, enter the SMTP Server name and SMTP Port number.
NOTE: In most cases, the default port number does not need to be changed.
NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number, and
SSL settings from the service provider’s website or other sources. Typically, for Gmail, the SMTP address is
smtp.gmail.com, port number 465, and the SSL should be enabled.
Please refer to online sources to conrm these server settings are current and valid at the time of
conguration.
8. If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS) check
box.
9. Select the Maximum Size of Email from the drop-down menu.
NOTE: HP recommends using the default le size of Automatic for the maximum size.
10. If the SMTP server requires authentication to send an email, select the Email Log-in Authentication check
box, enter the User ID and Password, and then click Next.
11. On the 3. Congure page, to automatically copy the sender on email messages sent from the prole, select
Include sender in all email messages sent out successfully from the printer, and then click Next.
12. On the 4. Finish page, review the information and verify all the settings are correct. If there is an error, click
the Back button to correct the error. If the settings are correct, click the Save and Test button to test the
conguration.
ENWW Set up the Scan to E-mail feature 55
13. When the Congratulations message displays, click Finish to complete the conguration.
14. The Outgoing Email Proles dialog now shows the newly added sender email prole. Click Close to exit the
wizard.
Method two: Set up the Scan to Email feature via the HP Embedded Web Server
●
Step one: Access the HP Embedded Web Server (EWS)
●
Step two: Congure the Scan to E-mail feature
●
Step three: Add contacts to the E-mail Address Book
●
Step four: Congure the default E-mail Options
Step one: Access the HP Embedded Web Server (EWS)
1. From the Home screen on the printer control panel, touch the Network button or the Wireless
button to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Congure the Scan to E-mail feature
1. In the HP EWS, click the System tab.
2. On the left navigation pane, click the Administration link.
3. In the Enabled Features area, set the Scan to Email option to On.
4. Click the Scan tab.
5. On the left navigation pane, click the Outgoing E-mail Proles link.
6. On the Outgoing E-mail Proles page, click the New button.
7. In the E-mail Address area, complete the following elds:
a. In the Your E-mail Address eld, enter the sender’s email address for the new outgoing email prole.
b. In the Display Name eld, enter the sender’s name. This is the name that will display on the printer
control panel.
8. In the SMTP Server Settings area, complete the following elds:
56 Chapter 6 Scan ENWW
a. In the SMTP Server eld, enter the address of the SMTP server.
b. In the SMTP Port eld, enter the SMTP port number.
NOTE: In most cases, the default port number does not need to be changed.
NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number,
and SSL settings from the service provider’s website or other sources. Typically, for Gmail, the SMTP
address is smtp.gmail.com, port number 465, and the SSL should be enabled.
Please refer to online sources to conrm these server settings are current and valid at the time of
conguration.
c. If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS)
check box.
9. If the SMTP server requires authentication to send an email, complete the following elds in the SMTP
Authentication area:
a. Select the SMTP server requires authentication for outgoing e-mail messages check box.
b. In the SMTP User ID eld, enter the user ID for the SMTP server.
c. In the SMTP Password eld, enter the password for the SMTP server.
10. To require a PIN to be entered on the printer control panel before an email is sent using the email address,
complete the following elds in the Optional PIN area:
a. In the PIN (Optional) eld, enter a four digit PIN.
b. In the Conrm PIN eld, re-enter the four digit PIN.
NOTE: HP recommends creating a PIN to secure the email prole.
NOTE: When a PIN is created, it must be entered on the printer control panel each time the prole is used
to send a scan to email.
11. To congure optional email preferences, complete the following elds in the E-mail Message Preferences
area:
a. From the Maximum Size for E-mail Message Attachments drop-down, select the maximum size for
email message attachments.
NOTE: HP recommends using the default le size of Automatic for the maximum size.
b. To automatically copy the sender on email messages sent from the prole, select the Auto CC check
box.
12. Review all the information, and then click one of the following options:
● Save and Test: Select this option to save the information and test the connection.
● Save Only: Select this option to save the information without testing the connection.
● Cancel: Select this option to quit the conguration without saving.
ENWW Set up the Scan to E-mail feature 57
Step three: Add contacts to the E-mail Address Book
▲ In the left navigation pane, click E-mail Address Book to add email addresses to the address book
accessible from the printer.
To enter an individual email address complete the following task:
a. In the Contact Name eld, enter the name of the new email contact.
b. In the Contact E-mail Address, enter the email address of the new email contact.
c. Click Add/Edit.
To create an email group, complete the following task:
a. Click New Group.
b. In the Enter the group name eld, enter a name for the new group.
c. Click a name in the All Individuals area, and then click the arrow button to move it to the Individuals in
Group area.
NOTE: Select multiple names at one time by pressing Ctrl and then clicking a name.
d. Click Save.
Step four: Congure the default E-mail Options
▲ In the left navigation pane, click E-mail options to congure the default email options.
a. In the E-mail Subject and Body Text area, complete the following elds:
i. In the E-mail Subject eld, enter a default subject line for the email messages.
ii. In the Body Text eld, enter a custom default message for the email messages.
iii. Select Show body text to enable the default body text to display in emails.
iv. Select Hide body text to suppress the default body text for an email.
b. In the Scan Settings area, complete the following elds:
i. From the Scan File Type drop-down, select the default le format for scanned les.
ii. From the Scan Paper Size drop-down, select the default paper size for scanned les.
iii. From the Scan Resolution drop-down, select the default resolution for scanned les.
NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail.
Lower resolution images have fewer dots per inch and show less detail, but the le size is
smaller.
iv. From the Output Color drop-down, select Black & White or Color.
v. In the File Name Prex eld, enter a le name prex (e.g., MyScan).
c. Click Apply.
58 Chapter 6 Scan ENWW
Set up the Scan to Network Folder feature
●
Introduction
●
Before you begin
●
Method one: Use the Scan to Network Folder Wizard (Windows)
●
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server
Introduction
The printer has a feature that enables it to scan a document and save it to a network folder. To use this scan
feature, the printer must be connected to a network; however, the feature is not available until it has been
congured. There are two methods for conguring Scan to network folder, the Scan to Network Folder Wizard
(Windows), which is installed in the HP program group for the printer as part of the full software installation, and
the Network Folder Setup through the HP Embedded Web Server (EWS). Use the following information to set up
the Scan to Network Folder feature.
Before you begin
To set up the Scan to Network Folder feature, the printer must have an active network connection to the same
network as the computer that will run the setup process.
Administrators need the following information before beginning the conguration process.
● Administrative access to the printer
● The network path of the destination folder (e.g., \\servername.us.companyname.net\scans)
NOTE: The network folder must be set up as a shared folder for the Scan to Network Folder feature to
work.
Method one: Use the Scan to Network Folder Wizard (Windows)
Some HP printers include driver installation from a software CD. At the end of this installation is an option to
Setup Scan to Folder and Email. The setup wizards include the options for basic conguration.
NOTE: Some operating systems do not support the Scan to Network Folder Wizard.
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for
the printer, and then select the printer name.
2. In the HP Printer Assistant, select Scan, and then select Scan to Network Folder Wizard.
NOTE: If the Scan to Network Folder Wizard option is not available, use Method two: Set up the Scan to
Network Folder feature via the HP Embedded Web Server on page 61
ENWW Set up the Scan to Network Folder feature 59
3. In the Network Folder Proles dialog, click the New button. The Scan to Network Folder Setup dialog opens.
4. On the 1. Start page, enter the folder name in the Display Name eld. This is the name that will display on
the printer control panel.
5. Complete the Destination Folder eld in one of the following ways:
a. Enter the le path manually.
b. Click the Browse button and navigate to the folder location.
c. Complete the following task to create a shared folder:
i. Click Share Path.
ii. In the Manage Network Shares dialog, click New.
iii. In the Share Name eld, enter the name to display for the shared folder.
iv. To complete the Folder Path eld, click the Browse button, and then select one of the following
options. Click OK when done.
● Navigate to an existing folder on the computer.
● Click Make New Folder to create a new folder.
v. If the shared path needs a description, enter a description in the Description eld.
vi. In the Share Type eld, select one of the following options, and then click Apply.
● Public
● Private
NOTE: For security considerations, HP recommends selecting Private as the share type.
vii. When a The share was successfully created message displays, click OK.
viii. Select the check box for the destination folder, and then click OK.
6. To create a shortcut to the network folder on the computer desktop, select the Create a Desktop shortcut
to the network folder check box
7. To require a PIN to be entered on the printer control panel before the printer can send a scanned document
to a network folder, enter a 4-digit PIN in the Security PIN eld, and then re-enter the PIN in the Conrm
Security PIN eld. Click Next.
NOTE: HP recommends creating a PIN to secure the destination folder.
NOTE: When a PIN is created, it must be entered on the printer control panel each time a scan is sent to
the network folder.
8. On the 2. Authenticate page, enter the Windows User Name and Windows Password used to log in to the
computer, and then click Next.
9. On the 3. Congure page, select the default scan settings by completing the following task, and then click
Next.
60 Chapter 6 Scan ENWW
a. From the Document Type drop-down, select the default le format for scanned les.
b. From the Color Preference drop-down, select Black & White or Color.
c. From the Paper Size drop-down, select the default paper size for scanned les.
d. From the Quality Settings drop-down, select the default resolution for scanned les.
NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail. Lower
resolution images have fewer dots per inch and show less detail, but the le size is smaller.
e. In the Filename Prex eld, enter a le name prex (e.g., MyScan).
10. On the 4. Finish page, review the information and verify all the settings are correct. If there is an error, click
the Back button to correct the error. If the settings are correct, click the Save and Test button to test the
conguration.
11. When the Congratulations message displays, click Finish to complete the conguration.
12. The Network Folder Proles dialog now shows the newly added sender email prole. Click Close to exit the
wizard.
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web
Server
●
Step one: Access the HP Embedded Web Server (EWS)
●
Step two: Congure the Scan to Network Folder feature
Step one: Access the HP Embedded Web Server (EWS)
1. From the Home screen on the printer control panel, touch the Network button or the Wireless
button to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Congure the Scan to Network Folder feature
1. In the HP EWS, click the System tab.
2. On the left navigation pane, click the Administration link.
3. In the Enabled Features area, set the Scan to Network Folder option to On.
4. Click the Scan tab.
5. On the left navigation pane, make sure that the Network Folder Setup link is highlighted. The Scan to
Network Folder page should be displayed.
6. On the Network Folder Conguration page, click the New button.
7. In the Network Folder Information area, complete the following elds:
ENWW Set up the Scan to Network Folder feature 61
a. In the Display Name eld, enter the name to display for the folder.
b. In the Network Path eld, enter the network path to the folder.
c. In the Username eld, enter the user name needed to access the folder on the network.
d. In the Password eld, enter the password needed to access the folder on the network.
8. To require a PIN to be entered on the printer control panel before the printer can send a le to a network
folder, complete the following elds in the Secure the Folder Access with a PIN area:
a. In the PIN (Optional) eld, enter a four digit PIN.
b. In the Conrm PIN eld, re-enter the four digit PIN.
NOTE: HP recommends creating a PIN to secure the destination folder.
NOTE: When a PIN is created, it must be entered on the printer control panel each time a scan is sent to
the network folder.
9. In the Scan Settings area, complete the following elds:
a. From the Scan File Type drop-down, select the default le format scanned les.
b. From the Scan Paper Size drop-down, select the default paper size for scanned les.
c. From the Scan Resolution drop-down, select the default scan resolution for scanned les.
NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail. Lower
resolution images have fewer dots per inch and show less detail, but the le size is smaller.
d. In the Output Color drop-down, select whether scanned les will be in black and white or in color.
e. In the File Name Prex eld, enter a le name prex (e.g., MyScan).
10. Review all the information, and then click one of the following options:
● Save and Test: Select this option to save the information and test the connection.
● Save Only: Select this option to save the information without testing the connection.
● Cancel: Select this option to quit the conguration without saving.
62 Chapter 6 Scan ENWW
Scan to a USB ash drive
1. Load the document on the scanner glass or into the document feeder according to the indicators on the
printer.
2. Insert a USB ash drive into the walk-up USB port.
3. The USB Flash Drive menu opens with the following options:
● Print Documents
● View and Print Photos
● Scan to USB Drive
4. Select Scan to USB Drive.
5. When the summary screen opens, the following settings can be adjusted:
● Scan File Type
● Scan Resolution
● Scan Paper Size
● Scan Source
● File Name Prex
● Output Color
6. Touch the Scan button to scan and save the le.
The printer creates a folder named HPSCANS on the USB drive, and it saves the le in .PDF or .JPG format
using an automatically generated le name.
ENWW Scan to a USB ash drive 63
Scan to email
Use the printer control panel to scan a le directly to an email address. The scanned le is sent to the address as
an email message attachment.
NOTE: In order to use this feature, the printer must be connected to a network and the Scan to Email feature
must be congured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web Server.
1. Load the document on the scanner glass according to the indicators on the printer.
2. From the Home screen on the printer control panel, touch the Scan icon.
3. Touch Scan to E-mail.
4. Select the From address that you want to use. This is also known as an “outgoing email prole.”
NOTE: If the printer is congured with only one outgoing email prole, then this option will not be
available.
NOTE: If the PIN feature has been set up, enter the PIN and touch the OK button. However, a PIN is not
required to use this feature.
5. Touch the To button and pick the address or group to which you want to send the le. Touch the Done
button when nished.
● To send the message to a dierent address, touch the New again and enter the email address.
6. Touch the Subject button if you would like to add a subject line.
7. The control panel screen displays the scan settings.
● To view the scan settings, touch Settings.
● To change a scan setting, touch Edit and then change the setting.
8. Touch the Scan button to start the scan job.
64 Chapter 6 Scan ENWW
Scan to a network folder
Use the printer control panel to scan a document and save it to a folder on the network.
NOTE: In order to use this feature, the printer must be connected to a network and the Scan to Network Folder
feature must be congured by using the Scan to Network Folder Setup Wizard (Windows) or the HP Embedded
Web Server.
1. Load the document on the scanner glass according to the indicators on the printer.
2. From the Home screen on the printer control panel, touch the Scan icon.
3. Touch the Scan to Network Folder item.
4. In the list of network folders, select the folder to which you want to save the document.
5. The control panel screen displays the scan settings.
● If you want to change any of the settings, touch the Settings button, and then change the settings.
● If the settings are correct, go to the next step.
6. Touch the Scan button to start the scan job.
ENWW Scan to a network folder 65
7 Fax
●
Set up to send and receive faxes
●
Send a fax
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM278MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 67
Set up to send and receive faxes
●
Before starting
●
Step 1: Identify the phone connection type
●
Step 2: Set up the fax
●
Step 3: Congure the fax time, date, and header
●
Step 4: Run a fax test
Before starting
Make sure that the printer was fully set up before connecting the fax service.
NOTE: Use the telephone cable and any adapters that shipped with the printer to connect the printer to the
telephone jack.
NOTE: In countries/regions that use serial telephone systems, an adapter is shipped with the printer. Use the
adapter to connect other telecom devices to the same telephone jack the printer is connected to.
Complete the instructions in each of the following four steps:
Step 1: Identify the phone connection type on page 68.
Step 2: Set up the fax on page 69.
Step 3: Congure the fax time, date, and header on page 72.
Step 4: Run a fax test on page 74.
Step 1: Identify the phone connection type
Review the following equipment and service types to determine which setup method to use. The method used
depends on the equipment and services already installed on the phone system.
NOTE: The printer is an analog device. HP recommends using the printer on a dedicated analog telephone line.
● Dedicated phone line: The printer is the only piece of equipment or service connected to the phone line
● Voice calls: Voice and fax calls use the same phone line
● Answering machine: An answering machine answers voice calls on the same phone line used for fax calls
● Voice mail: A voice-mail subscription service uses the same phone line as the fax
● Distinctive ring service: A service from the telephone company that allows several phone numbers to be
associated with one phone line, and each number has a dierent ring pattern; the printer detects the ring
pattern assigned to it and answers the call
● Computer dial-up modem: A computer uses the phone line to connect to the Internet through a dial-up
connection
● DSL line: A digital subscriber line (DSL) service from the telephone company; this service might be called
ADSL in some countries/regions
68 Chapter 7 Fax ENWW
● PBX or ISDN phone system: A private branch exchange (PBX) phone system or an integrated services digital
network (ISDN) system
● VoIP phone system: Voice over Internet protocol (VoIP) through an Internet provider
Step 2: Set up the fax
Click the link below that best describes the environment in which the printer will be sending and receiving faxes,
and follow the setup instructions.
● Dedicated phone line on page 69
● Shared voice/fax line on page 70
● Shared voice/fax line with an answering machine on page 71
Instructions for only three of the connection types are included here. For more information about connecting the
printer with other connection types, go to the support website www.hp.com/support/ljM278MFP.
NOTE: This printer is an analog fax device. HP recommends using the printer on a dedicated analog telephone
line. For a digital environment, such as DSL, PBX, ISDN, or VoIP, make sure to use the correct lters and congure
the digital settings correctly. For more information, contact the digital service provider.
NOTE: Do not connect more than three devices to the telephone line.
NOTE: Voice mail is not supported with this printer.
Dedicated phone line
Follow these steps to set up the printer on a dedicated phone line with no additional services.
1. Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall.
NOTE: Some countries/regions might require an adapter for the telephone cable that came with the
printer.
NOTE: On some printers, the fax port might be above the phone port. Refer to the icons on the printer.
2. Set the printer to answer fax calls automatically.
a. Turn the printer on.
b. From the control panel, open the Setup menu.
ENWW Set up to send and receive faxes 69
c. Select the Fax Setup menu.
d. Select the Basic Setup menu.
e. Select the Answer Mode setting.
f. Select the Automatic option.
3. Continue to Step 3: Congure the fax time, date, and header on page 72.
Shared voice/fax line
Follow these steps to set up the printer on a shared voice/fax line.
1. Disconnect any devices that are connected to the telephone jack.
2. Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall.
NOTE: Some countries/regions might require an adapter to the telephone cable that came with the
printer.
NOTE: On some printers, the fax port might be above the phone port. Refer to the icons on the printer.
3. Remove the plug from the telephone line out port on the rear of the printer, and then connect a phone to
this port.
4. Set the printer to answer fax calls automatically.
a. Turn the printer on.
b. From the control panel, open the Setup menu.
c. Select the Fax Setup menu.
d. Select the Basic Setup menu.
e. Select the Answer Mode setting, and then select the Automatic option.
5. Set the printer to check for a dial tone before sending a fax.
NOTE: This prevents the printer from sending a fax while someone is on the telephone.
a. From the control panel, open the Setup menu.
b. Select the Fax Setup menu.
70 Chapter 7 Fax ENWW
c. Select the Advanced Setup menu.
d. Select the Detect Dial Tone setting, and then select On.
6. Continue to Step 3: Congure the fax time, date, and header on page 72.
Shared voice/fax line with an answering machine
Follow these steps to set up the printer on a shared voice/fax line with an answering machine.
1. Disconnect any devices that are connected to the telephone jack.
2. Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall.
NOTE: Some countries/regions might require an adapter for the telephone cable that came with the
printer.
NOTE: On some printers, the fax port might be above the phone port. Refer to the icons on the printer.
3. Remove the plug from the telephone line out port on the rear of the printer.
4. Connect the answering machine telephone cable to the telephone line out port on the rear of the printer.
NOTE: Connect the answering machine directly to the printer, or the answering machine might record fax
tones from a sending fax machine and the printer might not receive faxes.
NOTE: If the answering machine does not have a built-in telephone, connect a telephone to the OUT port
on the answering machine for convenience.
NOTE: On some printers, the fax port might be above the phone port. Refer to the icons on the printer.
ENWW Set up to send and receive faxes 71
5. Congure the rings to answer setting on the printer.
a. Turn the printer on.
b. From the control panel, open the Setup menu.
c. Select the Fax Setup menu.
d. Select the Basic Setup menu.
e. Select the Rings to Answer option.
f. Use the numeric keypad on the printer control panel to set the number of rings, and then select OK.
6. Set the printer to answer fax calls automatically.
a. From the control panel, open the Setup menu.
b. Select the Fax Setup menu.
c. Select the Basic Setup menu.
d. Select the Answer Mode setting, and then select the Automatic option.
7. Set the printer to check for a dial tone before sending a fax.
NOTE: This prevents the printer from sending a fax while someone is on the telephone.
a. From the control panel, open the Setup menu.
b. Select the Fax Setup menu.
c. Select the Advanced Setup menu.
d. Select the Detect Dial Tone setting, and then select the On button.
8. Continue to Step 3: Congure the fax time, date, and header on page 72.
Step 3: Congure the fax time, date, and header
Congure the printer fax settings using one of the following methods:
● HP Fax Setup Wizard on page 72 (recommended method)
● Printer control panel on page 73
● HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) on page 73 (if the software is
installed)
NOTE: In the United States and many other countries/regions, setting the time, date, and other fax header
information is a legal requirement.
HP Fax Setup Wizard
Access the Fax Setup Wizard after initial setup and software installation by following these steps.
NOTE: Some operating systems do not support the Fax Setup Wizard.
1. Open the HP Printer Assistant.
72 Chapter 7 Fax ENWW
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP:: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
2. In the HP Printer Assistant, select Fax, and then select Fax Setup Wizard.
3. Follow the on-screen instructions in the HP Fax Setup Wizard to congure the fax settings.
4. Continue to Step 4: Run a fax test on page 74.
Printer control panel
To use the control panel to set the date, time, and header, complete the following steps.
1. From the control panel, open the Setup menu.
2. Select the Fax Setup menu.
3. Select the Basic Setup menu.
4. Select the Time/Date option.
5. Select 12-hour clock or 24-hour clock.
6. Use the keypad to enter the current time, and then select OK.
7. Select the date format.
8. Use the keypad to enter the current date, and then select OK.
9. Select the Fax Header menu.
10. Use the keypad to enter the fax number, and then select OK.
NOTE: The maximum number of characters for the fax number is 20.
11. Use the keypad to enter the company name or header, and then select OK.
NOTE: The maximum number of characters for the fax header is 25.
12. Continue to Step 4: Run a fax test on page 74.
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
1. Start the HP EWS either from the software or a web browser.
Method one: Open the HP Embedded Web Server (EWS) from the software
a. Open the HP Printer Assistant.
ENWW Set up to send and receive faxes 73
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and
then select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Method two: Open the HP Embedded Web Server (EWS) from a web browser
a. On the printer control panel, press the Setup button. Open the Network Setup menu, select Show
IP Address, and then select Yes. Return to the Home screen to view the IP address.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Fax tab.
3. Follow the on-screen instructions to congure the fax settings.
4. Continue to Step 4: Run a fax test on page 74.
Step 4: Run a fax test
Run a fax test to make sure that the fax is set up correctly.
1. From the control panel, open the Setup menu.
2. Select the Self Diagnostics menu.
3. Select the Run Fax Test option. The printer prints a test report.
4. Review the report.
● If the report indicates the printer passed the test, the printer is ready to send and receive faxes.
● If the report indicates the printer failed the test, review the report for more information about xing
the problem. The fax troubleshooting checklist has more information on resolving fax problems.
74 Chapter 7 Fax ENWW
Send a fax
●
Fax from the atbed scanner
●
Fax from the document feeder
●
Use speed dials and group-dial entries
●
Send a fax from the software
●
Send a fax from a third-party software program, such as Microsoft Word
Fax from the atbed scanner
1. Place the document face-down on the scanner
glass.
2. From the Home screen on the printer control
panel, touch the Fax icon.
3. Use the keypad to enter the fax number.
4. Touch the Start Fax button.
5. The printer prompts you to conrm that you are
sending from the scanner glass. Touch the Yes
button.
6. The printer prompts you to load the rst page.
Touch the OK button.
7. The printer scans the rst page and then prompts
you to load another page. If the document has
multiple pages, touch the Yes button. Continue this
process until you have scanned all the pages.
8. When you have scanned the last page, touch the
No button at the prompt. The printer sends the fax.
ENWW Send a fax 75
Fax from the document feeder
1. Insert the originals into the document feeder face-
up.
CAUTION: To prevent damage to the printer, do
not use an original that contains correction tape,
correction uid, paper clips, or staples. Also, do not
load photographs, small originals, or fragile
originals into the document feeder.
123
2. Adjust the paper guides until they are snug against
the paper.
123
3. From the Home screen on the printer control
panel, touch the Fax icon.
4. Use the keypad to enter the fax number.
5. Touch the Start Fax button.
Use speed dials and group-dial entries
NOTE: Phone book entries must be set up using the Fax Menu prior to using the phone book to send faxes.
1. Load the document onto the scanner glass or into
the document feeder.
123
76 Chapter 7 Fax ENWW
2. From the Home screen on the printer control
panel, touch the Fax icon.
3. On the keypad, touch the fax phone book icon.
4. Touch the name of the individual or group entry
that you want to use.
5. Touch the Start Fax button.
Send a fax from the software
The procedure to send a fax varies according to your specications. The most typical steps follow.
1. Open the HP Printer Assistant.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name..
2. In the HP Printer Assistant, select Fax, and then select Send Fax.
3. Enter the fax number of one or more recipients.
4. Load the document in the document feeder.
5. Click Send Now.
Send a fax from a third-party software program, such as Microsoft Word
1. Open a document in a third-party program.
2. Click the File menu, and then click Print.
3. Select the fax print driver from the print driver drop-down list. The fax software opens.
4. Enter the fax number of one or more recipients.
5. Include any pages loaded at the printer. This step is optional.
6. Click Send Now.
ENWW Send a fax 77
78 Chapter 7 Fax ENWW
8 Manage the printer
●
Use HP Web Services applications (touchscreen models only)
●
Change the printer connection type (Windows)
●
Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
●
Congure IP network settings
●
Printer security features
●
Energy-conservation settings
●
HP Web Jetadmin
●
Update the rmware
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM278MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 79
Use HP Web Services applications (touchscreen models only)
HP Web Services applications provide useful content that can be automatically downloaded from the Internet to
the printer. Choose from a variety of applications including news, calendars, forms, and cloud-based document
storage.
To activate these applications and schedule the downloads, go to the HP Connected website at
www.hpconnected.com
NOTE: To use this feature, the printer must be connected to a wired or wireless network and have internet
access. HP Web Services must be enabled on the printer.
Enable Web Services
This process enables both HP Web Services and the Apps
2
button.
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup
icon to open the menu.
2. Touch HP Web Services.
3. Touch Enable Web Services.
4. To print the HP Web Services Terms of Use, touch Print.
5. Touch OK to complete the procedure.
After you download an application from the HP Connected website, it is available in the Apps menu on the
printer control panel.
80 Chapter 8 Manage the printer ENWW
Change the printer connection type (Windows)
If you are already using the printer and you wish to change the way it is connected, use Device Setup & Software
to change the connection. For example, connect the new printer to the computer using a USB or network
connection, or change the connection from a USB to a wireless connection.
To open Device Setup & Software, complete the following procedure:
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
2. In the HP Printer Assistant, select Tools from the navigation bar, and then select Device Setup & Software.
ENWW Change the printer connection type (Windows) 81
Advanced conguration with HP Embedded Web Server (EWS) and
HP Device Toolbox (Windows)
Use the HP Embedded Web Server to manage printing functions from your computer instead of the printer
control panel.
● View printer status information
● Determine the remaining life for all supplies and order new ones
●
View and change tray congurations (paper types and sizes)
● View and print internal pages
● View and change network conguration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. You do not have to have Internet access to open
and use the HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: HP Device Toolbox is software used to connect to the HP Embedded Web Server when the printer is
connected to a computer via USB. It is available only if a full installation was performed when the printer was
installed on a computer. Depending on how the printer is connected, some features might not be available.
NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.
Method one: Open the HP Embedded Web Server (EWS) from the software
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
2. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Method two: Open the HP Embedded Web Server (EWS) from a web browser
1. From the Home screen on the printer control panel, touch the Connection Information button,
and then touch the Network Connected button or the Network Wi-Fi ON button to display the IP
address or host name.
82 Chapter 8 Manage the printer ENWW
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Tab or section Description
Home tab
Provides printer, status, and
conguration information.
● Device Status: Shows the printer status and shows the approximate percent life remaining
of HP supplies.
● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual
supply life remaining can vary. Consider having a replacement supply available to install
when print quality is no longer acceptable. The supply does not need to be replaced unless
the print quality is no longer acceptable.
● Device Conguration: Shows the information found on the printer conguration page.
● Network Summary: Shows the information found on the printer network conguration
page.
● Reports: Print the conguration and supplies status pages that the printer generates.
● Color Usage Log: Shows a summary of color jobs that the printer has produced.
(Color models only)
● Event Log: Shows a list of all printer events and errors.
● Open Source Licenses: Shows a summary of the licenses for open source software
programs that can be used with the printer.
System tab
Provides the ability to congure the
printer from your computer.
● Device Information: Provides basic printer and company information.
● Paper Setup: Change the default paper-handling settings for the printer.
● Print Quality: Change the default print-quality settings for the printer.
● Energy Settings: Change the default times for entering Sleep/Auto O mode or automatic
shut down.
● Print Density: Change the print density of contrasts, highlights, midtones, and shadows.
● Paper Types: Congure print modes that correspond to the paper types that the printer
accepts.
● System Setup: Change the system defaults for the printer.
● Supply Settings: Change the settings for Cartridge is low alerts and other supplies
information.
● Service: Perform the cleaning procedure on the printer.
● Save and Restore: Save the current settings for the printer to a le on the computer. Use
this le to load the same settings onto another printer or to restore these settings to this
printer at a later time.
● Administration: Set or change the printer password. Enable or disable printer features.
NOTE: The System tab can be password-protected. If this printer is on a network, always
consult with the administrator before changing settings on this tab.
ENWW Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 83
Tab or section Description
Print tab
Provides the ability to change default
print settings from your computer.
● Printing: Change the default printer print settings, such as number of copies and paper
orientation. These are the same options that are available on the control panel.
● PCL5: View and change the PCL5 settings.
● PostScript: Turn o or on the Print PS Errors feature.
Fax tab
(Fax models only)
● Receive Options: Congure how the printer handles incoming faxes.
● Phone Book: Add or delete entries in the fax phone book.
● Junk Fax List: Set fax numbers to block from sending faxes to the printer.
● Fax Activity Log: Review recent fax activity for the printer.
Scan tab
(MFP models only)
Congure the Scan to Network Folder and Scan to E-mail features.
● Network Folder Setup: Congure folders on the network to which the printer can save a
scanned le.
● Scan to E-mail Setup: Begin the process to set up the Scan to E-mail feature.
● Outgoing E-mail Proles: Set an email address that will appear as the “from” address for all
emails sent from the printer. Congure the SMTP Server information.
● E-mail Address Book: Add or delete entries in the email address book.
● E-mail Options: Congure a default subject line and body text. Congure default scan
settings for emails.
Copy tab
(MFP models only)
Congure the default copy settings.
Networking tab
(Network-connected printers only)
Provides the ability to change network
settings from your computer.
Network administrators can use this tab to control network-related settings for the printer when
it is connected to an IP-based network. It also allows the network administrator to set up Wireless
Direct functionality. This tab does not appear if the printer is directly connected to a computer.
HP Web Services tab Use this tab to set up and use various web tools with the printer.
84 Chapter 8 Manage the printer ENWW
Congure IP network settings
●
Introduction
●
Printer sharing disclaimer
●
View or change network settings
●
Rename the printer on a network
●
Manually congure IPv4 TCP/IP parameters from the control panel
Introduction
Use the following sections to congure the printer network settings.
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Connection Information
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identied, use the HP Embedded Web Server.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Connection Information
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
ENWW Congure IP network settings 85
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the System tab.
3. On the Device Information page, the default printer name is in the Device Description eld. You can change
this name to uniquely identify this printer.
NOTE: Completing the other elds on this page is optional.
4. Click the Apply button to save the changes.
Manually congure IPv4 TCP/IP parameters from the control panel
Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway.
1. From the Home screen on the printer control panel, touch the Setup button.
2. Scroll to and touch the Network Setup menu.
3. Touch the IPv4 Cong Method menu, and then touch the Manual button.
4. Use the keypad on the touchscreen to enter the IP address, and touch the OK button. Touch the Yes button
to conrm.
5. Use the keypad on the touchscreen to enter the subnet mask, and touch the OK button. Touch the Yes
button to conrm.
6. Use the keypad on the touchscreen to enter the default gateway, and touch the OK button. Touch the Yes
button to conrm.
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Printer security features
Introduction
The printer includes several security features to restrict who has access to conguration settings, to secure data,
and to prevent access to valuable hardware components.
●
Assign or change the system password using the Embedded Web Server
Assign or change the system password using the Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Connection Information
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. On the System tab, click the Administration link in the left navigation pane.
3. In the area labeled Product Security, enter the password in the Password eld.
4. Re-enter the password in the Conrm Password eld.
5. Click the Apply button.
NOTE: Make note of the password and store it in a safe place.
6. Click the Apply button.
NOTE: Make note of the password and store it in a safe place.
ENWW Printer security features 87
Energy-conservation settings
●
Introduction
●
Print with EconoMode
●
Set the Sleep/Auto O After Inactivity setting
●
Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of power
●
Set the Delay Shut Down setting
Introduction
The printer includes several economy features to conserve energy and supplies.
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the EconoMode check box.
Set the Sleep/Auto O After Inactivity setting
Use the control panel menus to set the amount of idle time before the printer enters sleep mode.
Complete the following procedure to change the Sleep/Auto O After setting:
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup
icon to open the menu.
2. Open the following menus:
● System Setup
● Energy Settings
● Sleep/Auto O After
3. Select the time for the Sleep/Auto O After delay.
Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of
power
Use the control panel menus to set the amount of time before the printer shuts down.
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NOTE: After the printer shuts down, the power consumption is 1 watt or less.
Complete the following procedure to change the Shut Down After Delay setting:
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup
icon to open the menu.
2. Open the following menus:
● System Setup
● Energy Settings
● Shut Down After
3. Select the time for the Shut Down After delay.
NOTE: The default value is 4 hours.
Set the Delay Shut Down setting
Use the control panel menus to select whether or not the printer delays shutting down after the power button is
pressed.
Complete the following procedure to change the Delay Shut Down setting:
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup
icon to open the menu.
2. Open the following menus:
● System Setup
● Energy Settings
● Delay Shut Down
3. Select one of the delay options:
● No Delay: The printer shuts down after a period of inactivity determined by the Shut Down After
setting.
● When Ports Are Active: When this option is selected the printer will not shut down unless all ports are
inactive. An active network link or fax connection will prevent the printer from shutting down.
ENWW Energy-conservation settings 89
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for eciently managing a wide variety of
networked HP products, including printers, multifunction printers, and digital senders. This single solution allows
you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specic product features. Go
to www.hp.com/go/webjetadmin for more information.
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Update the rmware
HP oers periodic printer updates, new Web Services apps, and new features to existing Web Services apps.
Follow these steps to update the printer rmware for a single printer. When you update the rmware, Web
Service apps will update automatically.
There are two supported methods to perform a rmware update on this printer. Use only one of the following
methods to update the printer rmware.
Method one: Update the rmware using the control panel
Use these steps to load the rmware from the control panel (for network-connected printers only), and/or set
the printer to automatically load future rmware updates. For USB-connected printers, skip to method two.
1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet
connection.
NOTE: The printer must be connected to the internet to update the rmware via a network connection.
2.
From the Home screen on the printer control panel, touch the Setup button.
3. Scroll to and open the Service menu, and then open the LaserJet Update menu.
NOTE: If the LaserJet Update option is not listed, use method two.
4. Touch Check for Updates Now to check for updates.
NOTE: The printer automatically checks for an update, and if a newer version is detected, the update
process automatically starts.
5. Set the printer to automatically update the rmware when updates become available.
From the Home screen on the printer control panel, touch the Setup button.
Scroll to and open the Service menu, open the LaserJet Update menu, and then select the Manage Updates
menu.
Set the Allow Updates option to YES, and then set the Check automatically option to ON.
Method two: Update the rmware using the Firmware Update Utility
Use these steps to manually download and install the Firmware Update Utility from HP.com.
NOTE: This method is the only rmware update option available for printers connected to the computer via a
USB cable. It also works for printers connected to a network.
NOTE: You must have a print driver installed in order to use this method.
1. Go to www.hp.com/go/support, click the Drivers & Software link, type the printer name in the search eld,
press the ENTER button, and then select the printer from the list of search results.
2. Select the operating system.
3. Under the Firmware section, locate the Firmware Update Utility.
4. Click Download, click Run, and then click Run again.
ENWW Update the rmware 91
5. When the utility launches, select the printer from the drop-down list, and then click Send Firmware.
NOTE: To print a conguration page to verify the installed rmware version before or after the update
process, click Print Cong.
6. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the
utility.
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9 Solve problems
●
Customer support
●
Control panel help system
●
Restore the factory-set defaults
●
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
●
Printer does not pick up paper or misfeeds
●
Clear paper jams
●
Improve print quality
●
Resolving print quality problems
●
Improve copy and scan image quality
●
Improve fax image quality
●
Solve wired network problems
●
Solve wireless network problems
●
Solve fax problems
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM278MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 93
Customer support
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Country/region phone numbers are on the yer that was in the box
with the printer or at support.hp.com.
Get 24-hour Internet support, and download software utilities and
drivers
www.hp.com/support/ljM278MFP
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
94 Chapter 9 Solve problems ENWW
Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the
Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specic topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that guide you through procedures, such as clearing jams.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that
screen.
If the printer alerts you of an error or warning, touch the Help button to open a message that describes the
problem. The message also contains instructions to help solve the problem.
ENWW Control panel help system 95
Restore the factory-set defaults
Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will
not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also
deletes any pages that are stored in the memory.
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup
icon to open the menu.
2. Scroll to and select the Service menu.
3. Scroll to and select Restore Defaults, and then touch OK.
The printer automatically restarts.
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A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner
cartridge does not need to be replaced now.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print
quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back
and forth end to end. Reinsert the toner cartridge into the printer and close the cover.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life
remaining may vary. To extend the life of the toner, gently rock the cartridges back and forth end to end.
Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge
does not need to be replaced now unless the print quality is no longer acceptable.
HP’s Premium Protection Warranty expires when a message indicating that HP’s Premium Protection Warranty
on this supply has ended appears on the Supplies Status Page or the EWS.
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re-
establish these settings when you install a new toner cartridge.
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup
icon to open the menu.
2. Open the following menus:
● System Setup
● Supply Settings
● Black Cartridge or Color Cartridges
● Very Low Setting
3. Select one of the following options:
ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 97
● Select the Continue option to set the printer to alert you that the toner cartridge is very low, but to
continue printing.
● Select the Stop option to set the printer to stop printing until you replace the toner cartridge.
● Select the Prompt option to set the printer to stop printing and prompt you to replace the toner
cartridge. You can acknowledge the prompt and continue printing. A customer congurable option on
this printer is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, 400 pages, or never." This
option is provided as a customer convenience and is not an indication these pages will have
acceptable print quality.
For printers with fax capability
When the printer is set to the Stop or Prompt option, there is some risk that faxes will not print when the printer
resumes printing. This can occur if the printer has received more faxes than the memory can hold while the
printer is waiting.
The printer can print faxes without interruption when it passes the Very Low threshold if you select the Continue
option for the toner cartridge, but print quality might degrade.
Order supplies
Order supplies and paper www.hp.com/go/suresupply
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.
98 Chapter 9 Solve problems ENWW
Printer does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
●
The product does not pick up paper
●
The product picks up multiple sheets of paper
●
The document feeder jams, skews, or picks up multiple sheets of paper
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions.
1. Open the product and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for your job.
3. Make sure the paper size and type are set correctly on the product control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed
the paper manually. Load paper, and continue.
6. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water.
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
2. Use only paper that meets HP specications for this product.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
6. Make sure the printing environment is within recommended specications.
The document feeder jams, skews, or picks up multiple sheets of paper
NOTE: This information applies to MFP printers only.
● The original might have something on it, such as staples or self-adhesive notes, that must be removed.
● Check that all rollers are in place and that the roller-access cover inside the document feeder is closed.
ENWW Printer does not pick up paper or misfeeds 99
● Make sure that the top document-feeder cover is closed.
● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the
stack.
● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper
stack is straight and the guides are against the paper stack.
● The document feeder input tray or output bin might contain more than the maximum number of pages.
Make sure the paper stack ts below the guides in the input tray, and remove pages from the output bin.
● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
● Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth
moistened with warm water. If misfeeds still occur, replace the rollers.
● From the Home screen on the printer control panel, scroll to and touch the Supplies button. Check the
status of the document-feeder kit, and replace it if necessary.
100 Chapter 9 Solve problems ENWW
Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the product.
●
Paper jam locations
●
Experiencing frequent or recurring paper jams?
●
Clear paper jams in the document feeder
●
Clear paper jams in the single-sheet slot (Tray 1)
●
Clear paper jams in Tray 2
●
Clear paper jams in the rear door and the fuser area
●
Clear paper jams in the duplexer (duplex models only)
●
Clear paper jams in the output bin
Paper jam locations
6
1
3
4
5
2
1 Document feeder
2 Output bin
3 Single-sheet priority feed slot (Tray 1)
4 Tray 2
5 Rear door and fuser area
6 Duplexer (duplex models only)
ENWW Clear paper jams 101
Experiencing frequent or recurring paper jams?
Follow these steps to solve problems with frequent paper jams. If the rst step does not resolve the problem
continue with the next step until you have resolved the problem.
1. If paper has jammed in the product, clear the jam and then print a conguration page to test the product.
2. Check that the tray is congured for the correct paper size and type on the product control panel. Adjust
paper settings if necessary.
a. From the Home screen on the product control panel, swipe until the Setup menu displays. Touch the
Setup
icon to open the menu.
b. Open the following menus:
● System Setup
● Paper setup
c. Select the tray from the list.
d. Select Default Paper Type and then select the type of paper that is in the tray.
e. Select Default Paper Size and then select the size of paper that is in the tray.
3. Turn the product o, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the product.
a. From the Home screen on the product control panel, swipe until the Setup menu displays. Touch the
Setup icon to open the menu.
b. Touch the Service menu.
c. Touch the Cleaning Page button.
d. Load plain letter or A4 paper when you are prompted.
Wait until the process is complete. Discard the page that prints.
5. Print a conguration page to test the product.
a. From the Home screen on the product control panel, swipe until the Setup menu displays. Touch the
Setup icon to open the menu.
b. Open the Reports menu.
c. Select Conguration Report.
If none of these steps resolves the problem, the product might need service. Contact HP customer support.
102 Chapter 9 Solve problems ENWW
Clear paper jams in the document feeder
Use the following procedure to check for paper in all possible jam locations related to document feeder. When a
jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
1. Open the document-feeder cover.
2. Remove any jammed paper.
3. Close the document feeder cover.
ENWW Clear paper jams 103
4. Lift the document feeder input tray to provide
better access to the document feeder output bin,
and then remove any jammed paper from the
output area.
5. Open the scanner lid. If paper is jammed behind
the white plastic backing, gently pull it out.
6. Lower the scanner lid.
NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted tightly against the
document. Remove all staples and paper clips from original documents.
104 Chapter 9 Solve problems ENWW
NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals that
are printed on plain paper.
ENWW Clear paper jams 105
Clear paper jams in the single-sheet slot (Tray 1)
Use the following procedure to clear jams in Tray 1. When a jam occurs, the control panel might display a
message and an animation that assists in clearing the jam.
1. Pull Tray 2 completely out of the printer.
2. Push down on the single-sheet priority feed slot,
and then pull out the feed slot tray.
3. Gently pull any jammed paper straight out of the
single-sheet priority feed slot.
106 Chapter 9 Solve problems ENWW
4. Push the single-sheet priority feed slot tray into
the printer.
5. Reinsert and close Tray 2.
ENWW Clear paper jams 107
Clear paper jams in Tray 2
Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs,
the control panel might display a message and an animation that assists in clearing the jam.
1. Pull the tray completely out of the printer.
2. Remove any jammed or damaged sheets of paper.
3. If no jammed paper is visible, or if jammed paper is
deep enough in the Tray 2 feed area that it is
dicult to remove, press down on the single-sheet
priority feed slot, and then remove the feed slot
tray.
108 Chapter 9 Solve problems ENWW
4. Remove any jammed or damaged sheets of paper.
5. Push the single-sheet priority feed slot tray into
the printer.
6. Reinsert and close Tray 2.
ENWW Clear paper jams 109
Clear paper jams in the rear door and the fuser area
Use the following procedure to clear jams in the rear door and fuser area. When a jam occurs, the control panel
might display a message and an animation that assists in clearing the jam.
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
1. Open the rear door.
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2. Gently pull out any jammed paper from the rollers
in the rear door area.
CAUTION: The fuser can be hot while the printer is
in use. Wait for the fuser to cool before handling it.
3. Close the rear door.
ENWW Clear paper jams 111
Clear paper jams in the duplexer (duplex models only)
Use the following procedure to clear jams in the duplexer. When a jam occurs, the control panel might display a
message and an animation that assists in clearing the jam.
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
1. At the rear of the printer, open the duplexer.
112 Chapter 9 Solve problems ENWW
2. Remove any jammed or damaged sheets of paper.
CAUTION: The fuser can be hot while the printer is
in use. Wait for the fuser to cool before handling it.
3. Close the duplexer.
ENWW Clear paper jams 113
Clear paper jams in the output bin
Use the following procedure to check for paper in all possible jam locations related to the output bin. When a jam
occurs, the control panel might display a message and an animation that assists in clearing the jam.
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
1. Open the rear door.
2. If paper is visible in the output bin, grasp the
leading edge and remove it. Use both hands to
remove jammed paper to avoid tearing the paper.
114 Chapter 9 Solve problems ENWW
3. Gently remove any jammed paper from the rollers
in the rear door area.
CAUTION: The fuser can be hot while the printer is
in use. Wait for the fuser to cool before handling it.
4. Close the rear door.
ENWW Clear paper jams 115
Improve print quality
●
Introduction
●
Update the printer rmware
●
Print from a dierent software program
●
Check the paper-type setting for the print job
●
Check toner-cartridge status
●
Print a cleaning page
●
Visually inspect the toner cartridge or cartridges
●
Check paper and the printing environment
●
Try a dierent print driver
●
Check the EconoMode settings
●
Adjust Print Density
●
Calibrate the printer to align the colors
●
Adjust color settings (Windows)
●
Print and interpret the print quality page
Introduction
The following information provides troubleshooting steps to resolve print-quality problems, including the
following problems:
● Smears
● Fuzzy print
● Dark print
● Light print
● Streaks
● Missing toner
● Scattered dots of toner
● Loose toner
● Skewed images
To resolve these or other print-quality problems, try the following solutions in the order presented.
For information about resolving specic image defects, see the Resolving print quality problems section of this
User Guide.
116 Chapter 9 Solve problems ENWW
Update the printer rmware
Try upgrading the printer rmware. For more information, see the Update the rmware section of this User
Guide.
Print from a dierent software program
Try printing from a dierent software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting on the printer
1. Open the tray.
2. Verify that the tray is loaded with the correct type of paper.
3. Close the tray.
4. Follow the control panel instructions to conrm or modify the paper type settings for the tray.
Check the paper type setting (Windows)
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Check the paper type setting (OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
ENWW Improve print quality 117
Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of
other replaceable maintenance parts.
Step one: Print the supplies status page
1. From the Home screen on the printer control panel, select the Setup menu.
2. Select Reports.
3. Select Supplies Status.
Step two: Check supplies status
1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and if
applicable, the status of other replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low.
HP’s Premium Protection Warranty expires when a message indicating that HP’s Premium Protection
Warranty on this supply has ended appears on the Supplies Status Page or the EWS.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has “HP” on it, or has the HP logo on it. For more information on identifying
HP cartridges go to www.hp.com/go/learnaboutsupplies.
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Use the following procedure to print a cleaning page.
1. From the Home screen on the printer control panel, select the Setup menu.
2. Select the following menus:
● Service
● Cleaning Page
3. Load plain letter or A4 paper when you are prompted, and then select OK.
A Cleaning message displays on the printer control panel. Wait until the process is complete. Discard the
page that prints.
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Visually inspect the toner cartridge or cartridges
Follow these steps to inspect each toner cartridge.
1. Remove the toner cartridges from the printer, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner cartridge.
5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Step one: Use paper that meets HP specications
Some print-quality problems arise from using paper that does not meet HP specications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly aect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specications.
● Do not place the printer in a conned space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air ow on all sides,
including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
ENWW Improve print quality 119
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when printing
from specic trays.
1. From the Home screen on the printer control panel, select the Setup menu.
2. Select the following menus:
● System Setup
● Print Quality
● Adjust Alignment
● Print Test Page
3. Select the tray to adjust, and then follow the instructions on the printed pages.
4. Print the test page again to verify the results. Make further adjustments if necessary.
5. Select OK to save the new settings.
Try a dierent print driver
Try a dierent print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/ljM278MFP.
HP PCL.6 driver
If available, this printer-specic print driver supports older operating systems like Windows
®
XP and Windows Vista
®
. For a list of supported operating systems, go to www.hp.com/go/
support.
HP PCL 6 driver This printer-specic print driver supports Windows 7 and newer operating systems that
support version 3 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP PCL-6 driver This product-specic print driver supports Windows 8 and newer operating systems that
support version 4 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP UPD PS driver
● Recommended for printing with Adobe
®
software programs or with other highly
graphics-intensive software programs
● Provides support for printing from postscript emulation needs, or for postscript ash
font support
HP UPD PCL 6 ● Recommended for printing in all Windows environments
● Provides the overall best speed, print quality, and printer feature support for most
users
● Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
● Might not be fully compatible with third-party and custom software programs that
are based on PCL 5
120 Chapter 9 Solve problems ENWW
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can
enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab, and locate the Print Quality area.
4. If the entire page is too dark, use these settings:
● Select the 600 dpi option, if available.
● Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
● Select the FastRes 1200 option, if available.
● Clear the EconoMode check box to disable it.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to
print the job.
Adjust Print Density
Complete the following steps to adjust the print density.
1. Open the HP Embedded Web Server (EWS)::
a. From the Home screen on the printer control panel, touch the Network button or the Wireless
button to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the System tab, and then select the Print Density page.
3. Select the correct density settings.
4. Click Apply to save the changes.
ENWW Improve print quality 121
Calibrate the printer to align the colors
Calibration is a printer function that optimizes print quality.
Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics,
or other print-quality issues.
1. From the Home screen on the printer control panel, select the Setup menu.
2. Select the following menus:
● System Setup
● Print Quality
● Color Calibration
● Calibrate Now
3. 2-line control panels only: Select OK to start the calibration process.
4. A Calibrating message will display on the printer control panel. The calibration process takes a few minutes
to complete. Do not turn the printer o until the calibration process has nished. Wait while the printer
calibrates, and then try printing again.
Adjust color settings (Windows)
When printing from a software program, follow these steps if colors on the printed page do not match colors on
the computer screen, or if the colors on the printed page are not satisfactory.
Change the color options
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Color tab.
4. Click the Print in Grayscale option to print a color document in black and shades of gray. Use this option to
print color documents for photocopying or faxing. Also use this option to print draft copies or to save color
toner.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Print and interpret the print quality page
1. From the Home screen on the printer control panel, select the Setup menu.
2. Select the Reports menu.
3. Select the Print Quality Page item.
This page contains ve bands of color, which are divided into four groups as indicated in the following illustration.
By examining each group, you can isolate the problem to a particular toner cartridge.
122 Chapter 9 Solve problems ENWW
Figure 9-1 Print quality page
Section Toner cartridge
1 Yellow
2 Cyan
3 Black
4 Magenta
● If dots or streaks appear in only one of the groups, replace the toner cartridge that correlates with that
group.
● If dots appear in more than one group, print a cleaning page. If this does not solve the problem, determine
if the dots are always the same color; for example, if magenta dots appear in all ve color bands. If the dots
are all the same color, replace that toner cartridge.
● If streaks appear in multiple color bands, contact HP. A component other than the toner cartridge is
probably causing the problem.
ENWW Improve print quality 123
Resolving print quality problems
●
Introduction
●
Troubleshoot print quality problems
Introduction
The following information provides troubleshooting steps for solving image defect issues, including the following
defects:
● Light print
● Gray background or dark print
● Blank pages
● Black pages
● Dark or light bands
● Dark or light streaks
● Missing toner
● Skewed images
● Colors that do not align
● Curled paper
Troubleshoot print quality problems
Table
9-1 Image defects table quick reference
Defect Defect Defect
Table 9-2 Light print on page 126 Table 9-3 Gray background or dark print
on page 127
Table 9-4 Blank page — No print on page 127
124 Chapter 9 Solve problems ENWW
Table 9-1 Image defects table quick reference (continued)
Defect Defect Defect
Table 9-5 Black page on page 128 Table 9-6 Banding defects on page 128 Table 9-7 Streak defects on page 129
Table 9-8 Fixing/fuser defects on page 130 Table 9-9 Image placement defects on page 130 Table 9-10 Color plane registrations defects
(color models only) on page 131
Table 9-11 Output defects on page 131
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a
starting point for solving image defect issues.
ENWW Resolving print quality problems 125
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing.
2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the
rated life), replace the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using
a dierent ream of media or a dierent tray. Try using a dierent print mode.
4. Make sure that the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. See the printer support page
at support.hp.com for a list of the supported paper sizes and types for the printer.
NOTE: The term “fusing” refers to the part of the printing process where toner is axed to paper.
The following examples depict letter-size paper that has passed through the printer short-edge rst.
Table 9-2 Light print
Description Sample Possible solutions
Light print:
The printed content on the entire page is
light or faded.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner. Reinsert the
toner cartridges into the printer and
close the cover. For a graphical
representation of this procedure, see
Replace the toner cartridges.
3. Mono models only: Make sure that the
Economode setting is disabled both at
the printer control panel and in the
print driver.
4. Make sure that the cartridge is
installed correctly.
5. Print a Supply status page and check
for life and usage of the cartridge.
6. Replace the cartridge.
7. If the problem persists, go to
support.hp.com.
126 Chapter 9 Solve problems ENWW
Table 9-3 Gray background or dark print
Description Sample Possible solutions
Gray background or dark print:
The image or text is darker than expected.
1. Make sure that the paper in the trays
has not already been run through the
printer.
2. Use a dierent paper type.
3. Reprint the document.
4. Mono models only: From the Home
screen on the printer control panel, go
to the Adjust Toner Density menu, and
then adjust the toner density to a
lower level.
5. Make sure that the printer is in within
the supported operating temperature
and humidity range.
6. Replace the cartridge.
7. If the problem persists, go to
support.hp.com.
Table 9-4 Blank page — No print
Description Sample Possible solutions
Blank page — No print:
The page is completely blank and contains
no printed content.
1. Make sure that the cartridge is
genuine HP cartridges.
2. Make sure that the cartridge is
installed correctly.
3. Print with a dierent cartridge.
4. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
5. If the problem persists, go to
support.hp.com.
ENWW Resolving print quality problems 127
Table 9-5 Black page
Description Sample Possible solutions
Black page:
The entire printed page is black.
1. Visually inspect the cartridge to check
for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace the cartridge
4. If the problem persists, go to
support.hp.com.
Table 9-6 Banding defects
Description Sample Possible solutions
Repetitive wide-pitch banding and Impulse
bands:
Dark or light lines which repeat down the
length of the page. They might be sharp or
soft in nature. The defect displays only in
areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Try printing from another tray.
3. Replace the cartridge.
4. Use a dierent paper type.
5. Enterprise models only: From the
Home screen on the printer control
panel, go to the Adjust Paper Types
menu, and then choose a print mode
that is designed for a slightly heavier
media than what you are using. This
slows the print speed and might
improve the print quality.
6. If the problem persists, go to
support.hp.com.
128 Chapter 9 Solve problems ENWW
Table 9-7 Streak defects
Description Sample Possible solutions
Light vertical streaks:
Light streaks that usually span the length of
the page. The defect displays only in areas
of ll, not in text or sections with no printed
content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. If the problem persists, go to
support.hp.com.
NOTE: Both light and dark vertical streaks
can occur when the printing environment is
outside the specied range for temperature
or humidity. Refer to your printer's
environmental specications for allowable
temperature and humidity levels.
Dark vertical streaks and ITB cleaning
streaks (color models only):
Dark lines which occur down the length of
the page. The defect might occur anywhere
on the page, in areas of ll or in sections
with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Print a cleaning page.
4. Check the toner level in the cartridge.
5. If the problem persists, go to
support.hp.com.
ENWW Resolving print quality problems 129
Table 9-8 Fixing/fuser defects
Description Sample Possible solutions
Hot fuser oset (shadow):
Slight shadows, or osets, of the image
repeated down the page. The repeated
image might fade with each recurrence.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
3. If the problem persists, go to
support.hp.com.
Poor fusing:
Toner rubs o along either edge of page.
This defect is more common at the edges of
high-coverage jobs and on light media types
but can occur anywhere on the page.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a heavier
paper type.
3. Enterprise models only: From the
printer control panel, go to the Edge-
to-Edge menu and then select
Normal. Reprint the document.
4. Enterprise models only: From the
printer control panel, select Auto
Include Margins and then reprint the
document.
5. If the problem persists, go to
support.hp.com.
Table 9-9 Image placement defects
Description Sample Possible solutions
Margins and skew:
The image is not centered, or is skewed on
the page. The defect occurs when the paper
is not positioned properly as it is pulled from
the tray and moves through the paper path.
1. Reprint the document.
2. Remove the paper and then reload the
tray. Make sure that all the paper
edges are even on all sides.
3. Make sure that the top of the paper
stack is below the tray full indicator. Do
not overll the tray.
4. Make sure that the paper guides are
adjusted to the correct size for the
paper. Do not adjust the paper guides
tightly against the paper stack. Adjust
them to the indentations or markings
in the tray.
5. If the problem persists, go to
support.hp.com.
130 Chapter 9 Solve problems ENWW
Table 9-10 Color plane registrations defects (color models only)
Description Sample Possible solutions
Color plane registrations:
One or more color of the planes is not
aligned with the other color planes. The
primary error will typically occur with yellow.
1. Reprint the document.
2. From the printer control panel,
calibrate the printer.
3. If a cartridge has reached a Very Low
state or the printed output is severely
faded, replace the cartridge.
4. From the printer control panel use the
Restore Calibration feature to reset
the printer's calibration settings to the
factory defaults.
5. If the problem persists, go to
support.hp.com.
Table 9-11 Output defects
Description Sample Possible solutions
Output curl:
Printed paper has curled edges. The curled
edge can be along the short or long side of
the paper. Two types of curl are possible:
● Positive curl: The paper curls toward
the printed side. The defect occurs in
dry environments or when printing
high coverage pages.
● Negative curl: The paper curls away
from the printed side. The defect
occurs in high-humidity environments
or when printing low coverage pages.
1. Reprint the document.
2. Positive curl: From the printer control
panel, select a heavier paper type. The
heavier paper type creates a higher
temperature for printing.
Negative curl: From the printer control
panel, select a lighter paper type. The
lighter paper type creates a lower
temperature for printing. Try storing
the paper in a dry environment prior or
use freshly opened paper.
3. Print in duplex mode.
4. If the problem persists, go to
support.hp.com.
Output stacking:
The paper does not stack well in the output
tray. The stack might be uneven, skewed, or
the pages might be pushed out of the tray
and onto the oor. Any of the following
conditions can cause this defect:
● Extreme paper curl
● The paper in the tray is wrinkled or
deformed
● The paper is a non-standard paper
type, such as envelopes
● The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by extreme
paper curl, complete the
troubleshooting steps for Output curl.
4. Use a dierent paper type.
5. Use freshly opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. If the problem persists, go to
support.hp.com.
ENWW Resolving print quality problems 131
Improve copy and scan image quality
Introduction
If the printer is having image quality problems, try the following solutions in the order presented to resolve the
issue.
●
Check the scanner glass for dirt and smudges
●
Eliminate lines or streaks when using the document feeder
●
Check the paper settings
●
Check the image adjustment settings
●
Optimize for text or pictures
●
Check the scanner resolution and color settings on the computer
●
Edge-to-edge copying
●
Clean the pickup rollers and separation pad in the document feeder
Try these few simple steps rst:
● Use the atbed scanner rather than the document feeder.
● Use high-quality originals.
● When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not x the problem, see “Improve print quality”
for further solutions.
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can aect
performance. Use the following procedure to clean the scanner.
1. Press the power button to turn the printer o, and then disconnect the power cable from the electrical
outlet.
2. Open the scanner lid.
3. Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or
sponge that has been moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on
any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen.
They might seep and damage the printer.
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
5. Connect the power cable to an outlet, and then press the power button to turn the printer on.
132 Chapter 9 Solve problems ENWW
Eliminate lines or streaks when using the document feeder
If lines or streaks appear on copied or scanned documents when using the document feeder, use the procedure
below to clean debris from the document feeder glass. Debris can include dust, paper or toner dust, residue from
sticky note adhesive, correction uid or tape, ink, ngerprints, and more.
1. Open the scanner lid.
2. Locate the one-inch strip of glass to the left of the main scanner atbed glass, and then use a soft, lint-free
cloth moistened with water to clean the glass strip.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on
any part of the product; these can damage the product. Do not place liquids directly on the glass or platen.
They might seep and damage the product.
3. On the underside of the scanner lid above the strip of glass, use a soft, lint-free cloth moistened with water
to clean the upper plastic strip.
4. Dry the glass strip and the upper strip with a soft, dry cloth to prevent spotting, and then try again to copy
or scan.
Check the paper settings
1. From the Home screen on the printer control panel, touch the Copy icon.
2. Touch the Settings button, and then scroll to and touch the Paper button.
3. From the list of paper sizes, touch the name of the paper size that is in the tray.
4. From the list of paper types, touch the name of the paper type that is in the tray.
Check the image adjustment settings
1. From the Home screen, touch the Copy button.
2. Touch the Settings button, and then scroll to and touch the Image Adjustment button.
3. Touch the name of the setting you want to adjust.
● Lightness: Adjusts the lightness/darkness setting.
● Contrast: Adjusts the contrast between the lightest and darkest areas of the image.
● Sharpen: Adjusts clarity of text characters.
● Background Removal: Adjusts the darkness of the background of the image. This is especially useful
for original documents that are printed on colored paper.
● Color Balance: Adjusts the red, green, and blue color hues.
● Grayness: Adjusts the vividness of colors.
4. Touch the — or + buttons to adjust the value for the setting, and then touch the OK button.
5. Adjust another setting, or touch the back arrow to return to the main copy menu.
ENWW Improve copy and scan image quality 133
Optimize for text or pictures
1. From the Home screen on the printer control panel, touch the Copy icon.
2. Touch the Settings button, and then scroll to and touch the Optimize button.
3. Touch the name of the setting you want to adjust.
● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the
default setting.
●
Mixed: Use this setting for documents that contain a mixture of text and graphics.
● Text: Use this setting for documents that contain mostly text.
● Picture: Use this setting for documents that contain mostly graphics.
Check the scanner resolution and color settings on the computer
If you are printing a scanned image, and the quality is not what you expected, you might have selected a
resolution or color setting in the scanner software that does not match your needs. Resolution and color aect
the following features of scanned images:
● Image clarity
● Texture of gradations (smooth or rough)
● Scan time
● File size
Scanning resolution is measured in pixels per inch (ppi).
NOTE: Scanning ppi levels are not interchangeable with printing dpi (dots per inch) levels.
Color, grayscale, and black and white dene the number of colors possible. You can adjust the scanner hardware
resolution to up to 1200 ppi.
The resolution and color guidelines table lists simple tips that you can follow to meet your scanning needs.
NOTE: Setting the resolution and color to a high value can create large les that take up disk space and slow
the scanning process. Before setting the resolution and color, determine how you are going to use the scanned
image.
Resolution and color guidelines
The following table describes the recommended resolution and color settings for dierent types of scan jobs.
NOTE: The default resolution is 200 ppi.
Intended use Recommended resolution Recommended color settings
Fax 150 ppi ● Black and White
134 Chapter 9 Solve problems ENWW
Intended use Recommended resolution Recommended color settings
Email 150 ppi ● Black and White, if the image does not
require smooth gradation
● Grayscale, if the image requires
smooth gradation
● Color, if the image is in color
Edit text 300 ppi ● Black and White
Print (graphics or text) 600 ppi for complex graphics, or if you want
to signicantly enlarge the document
300 ppi for normal graphics and text
150 ppi for photos
● Black and White for text and line art
● Grayscale for shaded or colored
graphics and photos
● Color, if the image is in color
Display on screen 75 ppi ● Black and White for text
● Grayscale for graphics and photos
● Color, if the image is in color
Color
You can set the color values to the following settings when scanning.
Setting Recommended use
Color Use this setting for high-quality color photos or documents in which
the color is important.
Black and White Use this setting for text documents.
Grayscale Use this setting when le size is an issue or when you want to scan
a document or photograph quickly.
Edge-to-edge copying
The printer cannot print fully edge-to-edge. There is a 4 mm (1/6 inch) unprintable border around the page.
Considerations for printing or scanning documents with cropped edges:
● When the original is smaller than the output size, move the original 4 mm (1/6 inch) away from the corner
indicated by the icon on the scanner. Recopy or scan in this position.
● When the original is the size of the printed output that you want, use the Reduce/Enlarge feature to reduce
the image so the copy is not cropped.
ENWW Improve copy and scan image quality 135
Clean the pickup rollers and separation pad in the document feeder
If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the
document-feeder rollers and separation pad.
1. Open the document-feeder access cover.
2. Use a moist, lint-free cloth to wipe both pickup
rollers and the separation pad to remove dirt.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can
damage the printer.
3. Close the document feeder access cover.
136 Chapter 9 Solve problems ENWW
Improve fax image quality
Introduction
If the printer is having image quality problems, try the following solutions in the order presented to resolve the
issue.
●
Check the scanner glass for dirt and smudges
●
Check the send-fax resolution settings
●
Check the error-correction settings
●
Check the t-to-page setting
●
Clean the pickup rollers and separation pad in the document feeder
●
Send to a dierent fax machine
●
Check the sender's fax machine
Try these few simple steps rst:
● Use the atbed scanner rather than the document feeder.
● Use high-quality originals.
● When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not x the problem, see “Improve print quality”
for further solutions.
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can aect
performance. Use the following procedure to clean the scanner.
1. Press the power button to turn the printer o, and then disconnect the power cable from the electrical
outlet.
2. Open the scanner lid.
3. Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or
sponge that has been moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on
any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen.
They might seep and damage the printer.
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
5. Connect the power cable to an outlet, and then press the power button to turn the printer on.
ENWW Improve fax image quality 137
Check the send-fax resolution settings
If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer
attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-on-communication-error
options.
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup
icon to open the menu.
2. Touch the Fax Setup menu.
3. Touch the Advanced Setup menu.
4. Open the Fax Resolution menu.
Check the error-correction settings
Usually, the printer monitors the signals on the telephone line while it is sending or receiving a fax. If the printer
detects an error during the transmission and the error-correction setting is On, the printer can request that the
portion of the fax be resent. The factory-set default for error correction is On.
You should turn o error correction only if you are having trouble sending or receiving a fax, and you are willing
to accept the errors in the transmission. Turning o the setting might be useful when you are trying to send a fax
overseas or receive one from overseas, or if you are using a satellite telephone connection.
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup
icon to open the menu.
2. Touch the Service menu.
3. Touch the Fax Service menu.
4. Touch the Error Correction button, and then touch the On button.
Check the t-to-page setting
If the printer printed a fax job o the page, turn on the t-to-page feature from the printer control panel.
NOTE: Make sure that the default paper size setting matches the size of the paper in the tray.
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup
icon to open the menu.
2. Touch the Fax Setup menu.
3. Touch the Advanced Setup menu.
4. Touch the Fit to Page button, and then touch the On button.
138 Chapter 9 Solve problems ENWW
Clean the pickup rollers and separation pad in the document feeder
If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the
document-feeder rollers and separation pad.
1. Open the document-feeder access cover.
2. Use a moist, lint-free cloth to wipe both pickup
rollers and the separation pad to remove dirt.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can
damage the printer.
3. Close the document feeder access cover.
ENWW Improve fax image quality 139
Send to a dierent fax machine
Try sending the fax to a dierent fax machine. If the fax quality is better, the problem is related to the initial
recipient's fax machine settings or supplies status.
Check the sender's fax machine
Ask the sender to try sending from a dierent fax machine. If the fax quality is better, the problem is with the
sender's fax machine. If a dierent fax machine is unavailable, ask the sender to consider making the following
changes:
● Make sure the original document is on white (not colored) paper.
● Increase the fax resolution, quality level, or contrast settings.
● If possible, send the fax from a computer software program.
140 Chapter 9 Solve problems ENWW
Solve wired network problems
Introduction
Certain types of problems can indicate there is a network communication problem. These problems include the
following issues:
● The periodic loss of ability to communicate with the printer
● The printer cannot be found during driver installation
● A periodic failure to print
NOTE: If you have been experiencing intermittent loss of network productivity, rst update the printer
rmware. For instructions on how to update the printer rmware, go to http://support.hp.com, search for your
printer, and then search on “update the rmware.”
Check the following items to verify that the printer is communicating with the network. Before beginning, print a
conguration page from the printer control panel and locate the printer IP address that is listed on this page.
●
Poor physical connection
●
The computer is unable to communicate with the printer
●
The printer is using incorrect link and duplex settings for the network
●
New software programs might be causing compatibility problems
●
The computer or workstation might be set up incorrectly
●
The printer is disabled, or other network settings are incorrect
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.
Poor physical connection
1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity light
ashes indicating network trac, and the green link-status light is continuously lit indicating a network link.
4. If the problem continues, try a dierent cable or port on the hub.
The computer is unable to communicate with the printer
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
ENWW Solve wired network problems 141
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For OS X, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all congured for the same network (also known as subnet).
3. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
5. If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname instead of the
IP address.
6. If the IP address is correct, delete the printer and then add it again.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings,
you must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is congured correctly.
The printer is disabled, or other network settings are incorrect
1. Review the printer’s conguration/networking pages to check the status of the network settings and
protocols.
2. Recongure the network settings if necessary.
142 Chapter 9 Solve problems ENWW
Solve wireless network problems
●
Introduction
●
Wireless connectivity checklist
●
The printer does not print after the wireless conguration completes
●
The printer does not print, and the computer has a third-party rewall installed
●
The wireless connection does not work after moving the wireless router or printer
●
Cannot connect more computers to the wireless printer
●
The wireless printer loses communication when connected to a VPN
●
The network does not appear in the wireless networks list
●
The wireless network is not functioning
●
Perform a wireless network diagnostic test
●
Reduce interference on a wireless network
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether Wi-Fi Direct printing is enabled on your printer, print a conguration page from
the printer control panel
Wireless connectivity checklist
● Verify that the network cable is not connected.
● Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.
● Verify that the service set identier (SSID) is correct. Print a conguration page to determine the SSID. If you
are not sure the SSID is correct, run the wireless setup again.
● With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
● If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.
● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
● Verify that the printer is within the range of the wireless network. For most networks, the printer must be
within 30 m (100 ft) of the wireless access point (wireless router).
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not
separate the printer and wireless access point.
ENWW Solve wireless network problems 143
● Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.
● Verify that the print driver is installed on the computer.
● Verify that you have selected the correct printer port.
● Verify that the computer and printer connect to the same wireless network.
● For OS X, verify that the wireless router supports Bonjour.
The printer does not print after the wireless conguration completes
1. Make sure that the printer is turned on and in the ready state.
2. Turn o any third-party rewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party rewall installed
1. Update the rewall with the most recent update available from the manufacturer.
2. If programs request rewall access when you install the printer or try to print, make sure you allow the
programs to run.
3. Temporarily turn o the rewall, and then install the wireless printer on the computer. Enable the rewall
when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a conguration page.
3. Compare the service set identier (SSID) on the conguration page to the SSID in the printer conguration
for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for the printer.
Cannot connect more computers to the wireless printer
1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wi-Fi Direct users.
4. Turn o any third-party rewalls on your computer.
144 Chapter 9 Solve problems ENWW
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN
● Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
● Make sure the wireless router is turned on and has power.
● The network might be hidden. However, you can still connect to a hidden network.
The wireless network is not functioning
1. Make sure that the network cable is not connected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For OS X, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
4. Make sure that the router or printer connects to the same network that the computer connects to.
a. Print a conguration page.
b. Compare the service set identier (SSID) on the conguration report to the SSID in the printer
conguration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Recongure
the wireless setup for the printer.
Perform a wireless network diagnostic test
From the printer control panel, you can run a diagnostic test that provides information about the wireless
network settings.
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup
icon to open the menu.
2. Scroll to and select Self Diagnostics.
3. Select Run Wireless Test to start the test. The printer prints a test page that shows test results.
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
ENWW Solve wireless network problems 145
● Keep the wireless devices away from large metal objects, such as ling cabinets, and other
electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio
signals.
● Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength.
● Position the wireless router in a central location in line of sight with the wireless printers on the network.
146 Chapter 9 Solve problems ENWW
Solve fax problems
Introduction
Use the fax troubleshooting information to help resolve issues.
●
Fax troubleshooting checklist
●
Solve general fax problems
Fax troubleshooting checklist
● Several possible xes are available. After each recommended action, retry faxing to see if the problem is
resolved.
● For best results during fax problem solving, make sure the line from the printer is connected directly to the
wall phone port. Disconnect all other devices that are connected to the printer.
1. Verify that the telephone cord is connected to the correct port on the back of the printer.
2. Check the phone line by using the fax test:
a. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the
Setup icon to open the menu.
b. Open the following menus:
● Service
● Fax Service
c. Select the Run Fax Test option. The printer prints a fax test report.
The report contains the following possible results:
● Pass: The report contains all of the current fax settings for review.
● Fail: The report indicates the nature of the error and contains suggestions for how to resolve the
issue.
3. Verify that the printer rmware is current:
a. Print a conguration page from the control panel Reports menu to obtain the current rmware date
code.
b. Go to www.hp.com/go/support, click the Drivers & Software link, type the printer name in the search
eld, press the ENTER button, and then select the printer from the list of search results.
c. Select the operating system.
d. Under the Firmware section, locate the Firmware Update Utility.
NOTE: Make sure to use the rmware update utility that is specic to the printer model.
e. Click Download, click Run, and then click Run again.
f. When the utility launches, select the printer from the drop-down list, and then click Send Firmware.
ENWW Solve fax problems 147
NOTE: To print a conguration page to verify the installed rmware version before or after the
update process, click Print Cong.
g. Follow the on-screen instructions to complete the installation, and then click the Exit button to close
the utility.
4. Verify that the fax was set up when the printer software was installed.
From the computer, in the HP program folder, run the Fax Setup Utility.
5. Verify that the telephone service supports analog fax.
● If using ISDN or digital PBX, contact your service provider for information about conguring to an
analog fax line.
● If using a VoIP service, change the Fax Speed setting to Slow (V.29) from the control panel. Ask if your
service provider supports fax and for the recommended fax modem speed. Some companies might
require an adapter.
● If you are using a DSL service, make sure that a lter is included on the phone-line connection to the
printer. Contact the DSL service provider, or purchase a DSL lter if you do not have one. If a DSL lter
is installed, try another lter because lters can be defective.
Solve general fax problems
●
Faxes are sending slowly
●
Fax quality is poor
●
Fax cuts o or prints on two pages
Faxes are sending slowly
The printer is experiencing poor phone line quality.
● Retry sending the fax when the line conditions have improved.
● Check with the phone service provider that the line supports fax.
● Turn o the Error Correction setting.
a. Open the Setup Menu menu.
b. Open the Service menu.
c. Open the Fax Service menu.
d. Open the Error Correction menu.
e. Select the O setting.
NOTE: This can reduce image quality.
● Use white paper for the original. Do not use colors such as gray, yellow, or pink.
● Increase the Fax Speed setting.
148 Chapter 9 Solve problems ENWW
a. Open the Setup Menu menu.
b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fax Speed menu.
e. Select the correct setting.
● Divide large fax jobs into smaller sections, and then fax them individually.
● Change the fax settings on the control panel to a lower resolution.
a. Open the Setup Menu menu.
b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fax Resolution menu.
e. Select the correct setting.
Fax quality is poor
Fax is blurry or light.
● Increase fax resolution when sending faxes. Resolution does not aect received faxes.
a. Open the Setup Menu menu.
b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fax Resolution menu.
e. Select the correct setting.
NOTE: Increasing resolution slows transmission speed.
● Turn on the Error Correction setting from the control panel.
a. Open the Setup Menu menu.
b. Open the Service menu.
c. Open the Fax Service menu.
d. Open the Error Correction menu.
e. Select the On setting.
● Check the toner cartridges and replace if necessary.
● Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax.
ENWW Solve fax problems 149
Fax cuts o or prints on two pages
● Set the Default Paper Size setting. Faxes print on a single size of paper based on the Default Paper Size
settings.
a. Open the Setup Menu menu.
b. Open the System Setup menu.
c. Open the Paper Setup menu.
d. Open the Default Paper Size menu.
e. Select the correct setting.
● Set the paper type and size for the tray used for faxes.
● Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper.
a. Open the Setup Menu menu.
b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fit to Page menu.
e. Select the On setting.
NOTE: If the Fit to Page setting is o and the Default Paper Size setting is set to letter, a legal size original
prints on two pages.
150 Chapter 9 Solve problems ENWW
Index
A
accessories
ordering 26
part numbers 26
acoustic specications 11
AirPrint 42
Android devices
printing from 43
applications
downloading 80
Apps menu 80
B
bins, output
locating 2
browser requirements
HP Embedded Web Server 82
C
calibrate
colors 122
cartridge
replacing 28
checklist
fax troubleshooting 147
wireless connectivity 143
cleaning
glass 132, 137
paper path 118
color options
changing, Windows 122
color theme
changing, Windows 122
colors
calibrate 122
control panel
help 95
locating 2
control panel buttons
locating 4
copying
edges of documents 135
multiple copies 48
optimizing for text or pictures
134
setting paper size and type 133
single copies 48
two-sided documents 49
covers, locating 2
customer support
online 94
D
defaults, restoring 96
dimensions, printer 10
document feeder 49
copying two-sided documents
49
faxing from 76
jams 103
paper-feeding problems 99
double-sided copying 49
double-sided printing
Mac 37
Windows 35
drivers, supported 7
duplex 49
duplex printing
Mac 37
duplex printing (double-sided)
settings (Windows) 34
Windows 35
duplexer
jams 112
duplexing
manually (Mac) 37
manually (Windows) 35
E
EconoMode setting 88, 121
economy settings 88
electrical specications 11
electronic faxes
sending 77
Embedded Web Server (EWS)
assigning passwords 87
features 82
envelope
orientation 21
envelopes
loading in Tray 1 14
orientation 16
envelopes, loading 21
Explorer, versions supported
HP Embedded Web Server 82
F
factory-set defaults, restoring 96
fax
sending from software 77
solve general problems 148
speed dials 76
fax ports
locating 3
fax troubleshooting
checklist 147
faxing
from a computer (Windows) 77
from the document feeder 76
from the atbed scanner 75
fuser
jams 110
G
glass, cleaning 132, 137
ENWW Index 151
H
help, control panel 95
HP Customer Care 94
HP Device Toolbox, using 82
HP Easy Scan Software (OS X) 53
HP Embedded Web Server (EWS)
features 82
HP ePrint 41
HP ePrint software 42
HP EWS, using 82
HP Scan software (Windows) 52
HP Web Jetadmin 90
HP Web Services
applications 80
enabling 80
I
image quality
check toner-cartridge status 118
image quality issues
examples and solutions 124
interface ports
locating 3
Internet Explorer, versions supported
HP Embedded Web Server 82
J
jams
document feeder 103
duplexer 112
fuser 110
locations 101
output bin 114
rear door 110
single-sheet priority feed slot
106
Tray 1 106
Tray 2 108
Jetadmin, HP Web 90
L
label
orientation 23
labels
printing on 23
labels, loading 23
loading
paper in Tray 1 14
paper in Tray 2 17
M
Main input tray
loading envelopes 21
loading labels 23
maintenance kits
part numbers 27
manual duplex
Mac 37
Windows 35
memory
included 7
memory chip (toner)
locating 28
Microsoft Word, faxing from 77
mobile printing
Android devices 43
mobile printing solutions 7
mobile printing, software supported
9
multiple pages per sheet
printing (Mac) 38
printing (Windows) 35
N
Netscape Navigator, versions
supported
HP Embedded Web Server 82
network installation 81
network port
locating 3
networks
HP Web Jetadmin 90
installing the printer 81
supported 7
number of copies, changing 48
O
on/o button, locating 2
online help, control panel 95
online support 94
operating systems (OS)
supported 7
operating systems, supported 7
ordering
supplies and accessories 26
OS (operating system)
supported 7
output bin
clear jams 114
locating 2
P
pages per minute 7
pages per sheet
selecting (Mac) 38
selecting (Windows) 35
paper
loading Tray 1 14
loading Tray 2 17
selecting 119
Tray 1 orientation 16
Tray 2 orientation 19
paper jams
document feeder 103
duplexer 112
fuser 110
locations 101
output bin 114
rear door 110
single-sheet priority feed slot
106
Tray 1 106
Tray 2 108
paper pickup problems
solving 99
paper type
selecting (Windows) 36
paper types
selecting (Mac) 38
paper, ordering 26
part numbers
accessories 26
replacement parts 27
staple cartridges 27
supplies 26, 27
toner cartridge 27
toner cartridges 26
phone book, fax
adding entries 76
power
consumption 11
power connection
locating 3
power switch, locating 2
print drivers, supported 7
print media
loading in Tray 1 14
print on both sides
Mac 37
manually, Windows 35
Windows 35
152 Index ENWW
printing
from USB ash drives 44
printing on both sides
settings (Windows) 34
Priority input tray
loading envelopes 21
loading labels 23
product and serial number label
locating 3
R
rear door
jams 110
replacement parts
part numbers 27
replacing
toner cartridges 28
restoring factory-set defaults 96
S
scanner
faxing from 75
glass cleaning 132, 137
scanning
from HP Easy Scan Software (OS
X) 53
from HP Scan software
(Windows) 52
sending faxes
from software 77
serial number label
locating 3
settings
factory-set defaults, restoring 96
shut down after delay
setting 88
single-sheet priority feed slot
jams 106
loading 14
paper orientation 16
sleep delay
setting 88
software
sending faxes 77
solve problems
fax 148
specications
electrical and acoustic 11
speed dials
programming 76
staple cartridges
part numbers 27
supplies
low threshold settings 97
ordering 26
part numbers 26, 27
replacing toner cartridges 28
using when low 97
support
online 94
system requirements
HP Embedded Web Server 82
minimum 9
T
technical support
online 94
toner cartridge
low threshold settings 97
part numbers 27
using when low 97
toner cartridges
components 28
part numbers 26
replacing 28
Tray 1
jams 106
loading 14
paper orientation 16
Tray 2
jams 108
loading 17
paper orientation 19
trays
capacity 7
included 7
locating 2
troubleshooting
check toner-cartridge status 118
faxes 147
network problems 141
paper feed problems 99
wired network 141
wireless network 143
two-sided copying 49
two-sided printing
settings (Windows) 34
U
USB ash drives
printing from 44
USB port
locating 3
W
walk-up USB port
locating 2
walk-up USB printing 44
web browser requirements
HP Embedded Web Server 82
Web Services
applications 80
enabling 80
Web sites
customer support 94
HP Web Jetadmin, downloading
90
weight, printer 10
Wi-Fi Direct Printing 39
Wi-Fi Direct printing 9
Windows
faxing from 77
wireless network
troubleshooting 143
wireless network interference 145
Word, faxing from 77
ENWW Index 153
154 Index ENWW
