©2019 Bank of America Corporation. General disclaimer for Bank of America.
Cellular Telephone Protection applies when You make Your monthly cellular wireless phone bill payment
with Your eligible card. Coverage begins the first day of the calendar month following a payment of the
cellular wireless phone bill.
If You fail to make a cellular wireless phone bill payment in a particular month, Your coverage will be
suspended. Coverage will resume on the first day of the calendar month after the date of any future
cellular wireless phone bill payment made with the eligible card.
If Your cell phone is stolen as a result of criminal activity, You must file a police report within forty-eight (48)
hours of the event.
What
is not
covered?
This benefit will not provide reimbursement for the following:
• Cell phone accessories other than
standard battery and/or standard
antenna provided by the manufacturer
• Cell phones purchased for resale
• Cell phones that are lost or
“mysteriously disappear,” meaning that
the phone vanished in an unexplained
manner without evidence of a wrongful
act by a person or persons
• Cell phones under the care and control
of a common carrier (including, but not
limited to, the U.S. Postal Service,
airplanes, or delivery service)
• Cell phones stolen from baggage unless
hand-carried and under Your personal
supervision, or under supervision of
Your traveling companion
• Cell phones which have been rented,
borrowed or are part of pre-paid or “pay
as you go” type plans
• Cosmetic damage to the cell phone or
damage that does not impact the cell
phone’s capabilities and functionalities
• Damage or theft resulting from abuse,
intentional acts, fraud, hostilities of any
kind (including, but not limited to, war,
invasion, rebellion, or insurrection),
confiscation by the authorities, risks of
contraband, illegal activities, normal
wear and tear, flood, earthquake,
radioactive contamination, or damage
from inherent product defects
• Damage or theft resulting from
misdelivery or voluntary parting with the
cell phone
• Taxes, delivery and transportation
charges, and any fees associated with
the cellular wireless service provider
How to file a Cellular Telephone Protection claim
1. Within sixty (60) days of the date of the damage or theft, notify the Benefit Administrator at
1-866-894-8569. The Benefit Administrator will ask You some preliminary questions and send You
the appropriate claim form
. Please note, if You do not notify the Benefit Administrator within
sixty (60) days after the damage or theft, Your claim may be denied.
2. Return the completed, signed claim form and the requested documentation below within ninety
(90) days of the date of the damage or theft to the address provided by the Benefit Administrator.
For faster filing, or to learn more about Cellular Telephone Protection, visit
www.cardbenefitservices.com