Travel: Southwest Direct Connect Travel Service Guide i
Last Revised: December 18, 2020
© 2004 - 2024 SAP Concur All rights reserved.
Contents
Southwest Direct Connect ............................................................................................1
Section 1: IMPORTANT – About this Guide ...................................................................1
Section 2: Overview......................................................................................................1
Professional Travel vs Standard Travel ...................................................................... 1
Benefits ................................................................................................................ 1
Section 3: End-User Experience ....................................................................................2
User Profile Requirements ....................................................................................... 2
Names – Special Characters ................................................................................. 2
Phone Numbers .................................................................................................. 2
Credit Cards - International.................................................................................. 3
Credit Cards – US or Canada ................................................................................ 3
TSA................................................................................................................... 3
Rapid Rewards ................................................................................................... 3
Search .................................................................................................................. 4
Search Results – Shop by Schedule Tab................................................................. 4
Search Results – Shop by Fares Tab ...................................................................... 7
Form of Payment / Ticket Credits ............................................................................. 8
About Ticket Credits ............................................................................................ 8
Review and Reserve Page .................................................................................... 9
Adding Ticket Credits .......................................................................................... 9
Ticket Credit Name Match .................................................................................. 10
Application of Credit .......................................................................................... 10
Allow Suppression of Unused Tickets – Professional Travel vs Standard Travel.......... 11
EarlyBird Check-In – After Booking ......................................................................... 11
Professional Travel vs Standard Travel ................................................................ 11
Overview ......................................................................................................... 11
Purchase After Booking...................................................................................... 12
Additional Notes ............................................................................................... 13
Trip Cancel .......................................................................................................... 14
Trip Cancel Settings .......................................................................................... 14
Pre- and Post-Ticket Change .................................................................................. 15
Professional Travel vs Standard Travel ................................................................ 15
Overview ......................................................................................................... 15
IMPORTANT! Current Limitation – Passive Segments ............................................. 16
Section 4: Reporting ................................................................................................... 17
Section 5: Configuration ............................................................................................. 18
Part 1: Professional and Standard Travel – Southwest Account Number ...................... 18
Part 2: Professional Travel – Configuration in Concur Travel....................................... 18
Travel Configuration .......................................................................................... 18
Email Notification .............................................................................................. 21
Sample Rules ................................................................................................... 21