Online
Banking
Transact only with legitimate and trustworthy online
vendors. Ensure secure access to your bank’s official
website and app. Log out after every transaction.
Activate a 2-step verification process or multi-factor
authentication wherein a unique code is sent to your
smartphone before you can finalize an online transaction.
Keep transaction records and regularly review your
transaction history.
Enable text or email alerts for any activity on your accounts.
Report suspicious account activity to your bank
immediately.
Do not share account and personal information (e.g.,
account number, card number, full name, passwords, PIN,
CVV) with anyone, unless you fully validate and trust their
identity.
Create and use strong passwords.
Mix capital and small letters with numbers and
symbols. Use combinations or mnemonics that only
you can remember.
Do not use dictionary words, names of persons
and places , birthdays, telephone numbers and ID
numbers (e.g., SSS, GSIS, TIN).
Do not use your social media passwords as online
banking passwords.
Assign a different password for each account.
Change your passwords every two months, or as
frequent as possible.
Do not share passwords with anyone. Do not write
passwords on paper.
Stay vigilant in protecting your account from hackers,
scammers and fraudsters!
For inquiries or concerns, talk to the
BSP Online Buddy (BOB) Chatbot
Webchat
https://www.bsp.gov.ph
Facebook Messenger
@BangkoSentralngPilipinas
SMS
21582277
(for Globe subscribers only.
Regular rates may apply)
You may also email the:
Consumer Protection and Market Conduct OIIice ژ٢¥u٣
Email: [email protected]
Direct Line: (02) 5306-2584 | (02) 8708-7087
Trunkline: (02) 8811-1277 loc. 2584
Facsimile: (02) 8708-7088
Update security and anti-virus
features of your computer,
tablets, and smartphones.
Upgrade operating systems and
apps as soon as new versions are
available.
Download legitimate banking
apps only.
Do not download and install
suspicious software, files and
email attachments.
Do not use jailbroken or rooted
mobile phones or gadgets.
Do not let other people use your
gadgets while logged-in to your
bank account.
Online Banking
Gadgets Connections Websites
Make sure you have a reliable
internet connection to avoid
disruption and delays on
transactions.
Avoid using public computers
and free wifi connections.
Always use a virtual private
network (VPN) when transacting
online.
Set you WiFi router to the highest
security settings. Enable router
firewall and encryption. Reduce
the WiFi signal range.
Type the address or url directly
on the address bar instead of
clicking links.
Make sure the website is secure.
It should start with https:// and
the closed padlock icon is
visible.
Be ware of phishing emails that
ask for your personal information
or give you links to spoofed or
fake websites.
Clear your browsing history and
cache regularly. Delete cookies.
Disable plug-ins. Disable the
“Save passwords” feature.
Always log out from websites,
social media accounts, email
accounts and apps after every
use.
Most
common
online
transactions
Bill Payments
Remittances
Fund Transfers
Online Shopping
Online Investments
Manage Accounts
is a convenient way of conducting banking transactions, but may expose the bank
and its clients to cyber risks. Below are some safety tips to keep in mind when
banking online.
