– Concur Travel * Client Fact Sheet –
Instant Purchase Airlines/
Guaranteed Ticketing Carriers
August 12, 2019
Page 1 of 3
– Concur Travel * Client Fact Sheet –
Instant Purchase Airlines/
Guaranteed Ticketing Carriers
August 12, 2019
Overview
Certain airlines require special payment and ticketing processes for reservations to
be made with them in the reservation systems (GDS). These special processes
include the requirement of sending a form of payment immediately at time of
purchase in Concur Travel (no approval or user hold permitted).
Due to the timing requirements, the form of payment must be transmitted by SAP
Concur via the GDS reservation (SSR). Once the payment has been received, the
airline will respond with the ticket number or ticketless confirmation code.
Airlines
The following airlines are treated as Instant Purchase/Guaranteed Ticketing in
Concur Travel.
All GDS
• Air North (Canada) (4N)
• Calm Air (MO)
• Canjet Airlines (C6)
• Carriacou (C4)
• Frontier Airlines (F9)
• InterSky (3L)
• Pascan (P6)
• Sunwing Airlines (WG)
• USA 3000 (U5)
• WOW Air (WW)
Sabre and Amadeus Only
• Wings of Alaska / SeaPort Air (K5)
Ticketless, but not Instant Purchase, Airlines
Some airlines follow the special payment and ticketing process outlined above, but
do not require “instant” ticketing; rather, they impose ticketing deadlines of hours
instead of days. In these cases, Concur Travel does not perform the special handling
described in this Fact Sheet. This allows companies to maintain approval processes,
as applicable. To date, the following airlines are treated as ticketless, but not instant
purchase?
• Porter Airlines (PD)
• Sun Country Airlines (SY)
– Concur Travel * Client Fact Sheet –
Instant Purchase Airlines/
Guaranteed Ticketing Carriers
August 12, 2019
Page 2 of 3
Note About Jetstar (JQ)
Jetstar is unique in that its flights are not always instant purchase. For that
reason, SAP Concur had to remove them from the instant purchase carrier
list.
• For international itineraries, JQ uses traditional ticket issuing practices (BSP
settlement), but the ticket(s) must be issued on another carrier’s ticket
numbers (JQ does not have their own “ticket stock”). JQ can only be ticketed
certain other airlines’ tickets - and again - only for international itineraries:
Jetstar interline e-ticket partners include QF, AC, AF, EY, FJ, JL, KL, PX, QR,
RJ, SB, TN, CX, AA, CO, KA, AY, LA, 4M, XL, and LP.
• For purely domestic itineraries, Jetstar is instant purchase and an EPAY SSR is
required at time of booking.
Concur Travel's current logic does not support this type of conditional instant
purchase scenario. If either Jetstar or SAP Concur logic changes in the future, Jetstar
may be added back to SAP Concur's instant purchase carrier list.
Note About Spirit Airlines
Currently, Concur Travel does not send the FOP to Spirit Airlines. Before the FOP can
be sent, a confirmation must be initially received from Spirit Airlines, which is
normally delayed and this delay causes agency problems. It was decided that the
best way to handle this is to leave that ownership to the fulfillment agency. Though
there have been changes with how Spirit Airlines is handled in the GDS, Concur
Travel has not yet changed our process.
There may be changes in the future but, for now, Spirit Airlines will not be
recognized as an Instant Purchase/Guaranteed Ticketing in Concur Travel.
What the User Sees
On the Review and Purchase Flight page, the instant purchasing message
appears.
– Concur Travel * Client Fact Sheet –
Instant Purchase Airlines/
Guaranteed Ticketing Carriers
August 12, 2019
Page 3 of 3
If the user attempts to cancel the flight, a message appears.
Cancellation Information
Refer to the Auto Cancel Fact Sheet available on the SAP Concur support
portal or in Travel Administration online Help.
Revision History
Date Notes / Comments / Changes
August 12, 2019 Added note about Spirit Airlines
July 19, 2019 Added Ticketless, but not Instant Purchase, Airlines section
General Updates
June 4, 2019
Removed Air Choice One (3E) from the list (removed in April release with
CLQ-59375)
October 2, 2018 Removed Pacific Coastal Airlines (8P) from airline list
Clarified GDSs supported
General cleanup of airline (code) list
August 21, 2018 Added What the User Sees
August 5, 2016 Added Note About Jetstar section
March 24, 2016 Removed Air Greenland (GL)
