Amazon Business Confidential
Amazon Business FAQ Library
Accessing Amazon Business
How do I access my Amazon Business account?
Your Amazon Business account Administrator must invite you to join the organization’s central account.
Once added, you will receive a welcome email to join (see below). Click on the link (or copy and paste)
at the “Sign in” text. Note, if you are signed into any other Amazon account on your default web
browser, you will need to sign out before clicking the link. The first time you access Amazon Business
you will be prompted to set up your account via one of the three scenarios in the next section.
What if I haven’t received an invitation?
Be sure to check your spam or deleted email folders. The registration email is sent directly from
Amazon ([email protected]). If you still cannot locate the email, contact pcard@ucr.edu to have
it resent.
How do I complete registration as part of the UC Riverside Amazon Business account?
Upon accessing Amazon Business for the first time, you will follow one of three scenarios as described
below. Please read the explanations carefully to understand which applies to you. Note, the scenarios
pertain ONLY to your first name.last name@ucr.edu email address. If you have a separate,
Amazon.com personal account tied to a personal (gmail, yahoo, etc.) email address, it will not be
affected.
Scenario 1
I have never used my first name.last [email protected] email address on Amazon.com
The first time you access Amazon Business, you will be prompted to set up an Amazon Business
note: your password does not need to be the same as other internal systems).
Scenario 2
I already use my first name.last name@ucr.edu email address to make BUSINESS purchases
on Amazon.com
If your first name.lastname@ucr.edu email address is already associated with an Amazon.com
account, you will have the option to convert your existing account and transfer any purchase
history and pending orders to the central business account.
Scenario 3
I already use my first name.last name@ucr.edu email address to make PERSONAL purchases
on Amazon.com
If your first name.last.name@ucr.edu email address is already associated with an Amazon.com
account, you will have the option to create a separate account for personal orders. You will be
prompted to select “Create a separate business account” and will need to choose a new,
personal email address (e.g. gmail.com or hotmail.com) that is NOT tied to another Amazon
account.
What if I previously used my first name.last name@ucr.edu email address to register for a verified
Amazon Business account?
All previous, stand-alone, Amazon Business accounts will be consolidated under the new, centralized
account by January 15, 2021. If you previously used your first name.last name@ucr.edu email address
to register for an Amazon Business account, you will receive a welcome email to join the official account.
Select “Get Started” and follow the prompts to merge your existing account and join the centralized
Amazon Business account
When I access Amazon Business for the first time, I am prompted to log in with a password. I do not
know my login information.
You are asked to enter a password because you have an existing Amazon account with your first
name.last name@ucr.edu email address. If you cannot remember the password, please select the
“forgot password” button to reset. If you are still having trouble resetting the password, please call
Amazon Business Customer Service at 1-888-281-3847
What should I do if I purchased an individual Prime Membership with my purchasing card?
Our Amazon Business account has Business Prime Shipping that covers all users so your individual Prime
Membership is no longer necessary. If the membership was purchased after April 2019, your previous
individual membership will be cancelled upon merging into our new central account and a prorated
refund will be credited back to your original form of payment (Scenario 2). If the membership was
purchased before April 2019, you will need to join our new central account first, and then contact
Amazon Business Customer Service at 1-888-281-3847. Once contacting them, a prorated refund will be
credited back to your original form of payment.
What should I do if I purchased an individual Prime Membership with my personal card and wish to
keep my accounts and purchasing history separate?
If you previously used your business email on a personal Amazon.com account and purchased Amazon
Prime, please follow the instructions in Scenario 3 above to separate your accounts. You will need to
designate a new personal email for your personal account, your personal history and Prime membership
will remain intact and you will be able to join the central Business account with your business email.
Can I use the new Amazon Business account for PERSONAL use?
No. The central Amazon Business Account must be used for business purchases only, in accordance with
our purchasing policies. The purchasing team will have access to all purchasing history made through
the Amazon Business account.
I forgot my password for my Business account and am unable to reset the password.
Please contact Amazon Business Customer Service at 1-888-281-3847
I already have an Amazon Web Services (AWS) account with my work email, so I can’t use the same
email again for Amazon Business.
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Please contact Amazon Business Customer Service by clicking Contact Us and they will help troubleshoot
this issue for you.
How do I contact Amazon Business Customer Service?
For questions regarding registration, contact Amazon Business Customer Service at 1-888-281-3847. For
all other questions related to Amazon Business, Amazon Business Customer Service can be reached by
clicking Contact Us from within your account.
Payment Method
What form of payment should I use to make Amazon Business purchases?
Enter your purchasing card information. This can be entered ahead of time in ‘Your Account’ or during
the checkout process. Payment instruments are visible to your account administrator and can be
audited.
My order will not process, what should I do?
If your order will not go through please validate that your purchasing card is not expired and your billing
address is correct. Check with your account administrator regarding any purchasing card transaction
limits.
Buying Policies
Approvals
Why does my order need to be approved?
Your administrators have set up workflow approvals for certain orders based on a dollar amount and/or
buying policies. If your order exceeds established thresholds, or it may not meet policy guidelines or
contains restricted items, it will require a review for approval.
How do I know if my order has been approved?
You will receive an email notification immediately after you place your order and again once your order
has been approved. Please note, your order will not be fulfilled and shipped until it is approved.
Orders
How will I know when I will receive an order?
The person who placed the order will receive a confirmation email that will state the order's estimated
delivery date and shipping speed.
How do I see the orders I placed after joining the Amazon Business Account?
From within your account, navigate to Your Orders. The default view will display all orders “Paid For By
You”. If your organization is utilizing a central payment method (i.e. not your individual purchasing card),
select “View All Orders” from the drop-down menu.
How do I track my Amazon Business delivery?
You can view real-time delivery details for all pending orders, including estimated delivery date and
carrier information. From within your account, navigate to Your Orders > Track Package.
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Can I save products I purchase frequently?
Yes, create Lists! To begin, hover over Lists in upper right corner of your screen and select Create a List
1. Select This list is for: you from the dropdown menu
2. Select list type: Shopping List or Reorder List
3. Name the list
4. Privacy: Private
6. Create List
Delivery
What address should I be using?
You are responsible for adding your site address the first time you check out, or you can add it to your
account settings prior to the first time you check out. Go to Your Account > Your Addresses > Add
Address > Enter in Site name in “Full
Name” section. When you check out, you will be able to add a user name, or department name, so that
it is clearly labeled on the shipping label.
Returns
How can I return or cancel an item?
To return an item, access your Amazon Business account. Navigate to “Your Orders” to find the item(s)
you want to return. From Your Orders:
1. Select Return or Replace items
2. Choose a reason for return
3. Print label and authorization
4. Prepare package and return label
Items shipped and sold by Amazon.com can be returned within 30 days of receipt of shipment. Return
policies, and timeframes, can vary if purchase was made from a 3
rd
party seller.
Business Prime
What items are eligible for Business Prime Shipping?
Millions of products are eligible for Business Prime Shipping and are designated with the Prime logo.
You’ll be charged applicable shipping fees for items not eligible for Business Prime Shipping (Learn
more).
Are there other benefits besides Free Two-Day Shipping with Business Prime?
Besides Free Two-Day Shipping on millions of eligible items, Business Prime Shipping provides all
employees on your business account access to Prime Early Access and Prime Day deals. Business Prime
Shipping currently does not include consumer programs such as Prime Pantry, Fresh, Music, or Video.
Can I use Business Prime Shipping benefits on my personal Amazon.com account, too?
No. Business Prime Shipping benefits can only be used with your business account. You are welcome to
purchase an individual Prime membership for your separate personal Amazon.com account.
Customer Service and Feedback
How do I contact Amazon Business Customer Service?
Amazon Business Customer Service can be reached by clicking Contact Us from within your Amazon
Business account. Please use this team for anything relating to an order, transaction, shipment, and
general Amazon related inquiries as well.
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