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There may be force majeure events (such as fire, flood, earthquake, elements of nature,
acts of war, terrorism, riots, civil disorders, or other events not within the reasonable
control of AAA) that could directly or indirectly delay, hinder, or prevent AAA or our service
providers from performing services for our members, and AAA is not obligated to perform
services in the event of such force majeure events.
AAA may use independent service providers to provide Emergency Road Service
to our members. While AAA and the service providers strive to provide prompt and
efficient service at all times, note that delays are sometimes unavoidable due to
weather, traffic or road conditions, or unusual service demands. Additionally, longer-
distance tows may be subject to longer delays.
Although AAA holds the service provider to high standards, AAA cannot control the
method, manner, and means in which independent service providers render services, and
AAA will not be liable for their misconduct, negligence, or other acts or omissions. AAA
will attempt to resolve any member’s vehicle repair and damage complaints resulting
from Emergency Road Service provided by our service providers. Member complaints
should be reported as soon as possible, and before additional repairs are made. Failure to
do so may limit our ability to assist.
AAA Emergency Road Service – Additional Terms and Conditions
The Membership must be active, and the member must be current on dues and
any other fees owed. A valid AAA membership card or digital membership card
and matching photo identification are required to receive all AAA Emergency Road
Services. Members without proof of membership or identification may be charged
for the service.
Certain restrictions apply to all services, including the availability of services in all
locations. Unless as otherwise specified, the terms and conditions apply to each
Membership year.
Safety of AAA members and AAA road service technicians is important to AAA. The
technician may assess the situation for safety, which may impact how or if certain
services will be available for each situation. AAA reserves the right to provide only such
services as are deemed safe and within the normal course of servicing, including using
ordinary servicing equipment and servicing vehicles that have not been loaded, altered
from their original manufacture, or custom manufactured in a manner that interferes with
safe and legal rendering of service.
AAA Emergency Road Service is provided to help our members get back on the
road. All vehicles to be serviced must be registered for highway or street use to be
eligible for services. Vehicles that are untagged, uninsured, or not otherwise legally
drivable (other than a vehicle involved in an accident that rendered it undrivable)
will not be eligible for services. AAA Emergency Road Service will not be rendered if
services are used as a substitute for regular maintenance. Service will be limited to
that which can be provided with equipment ordinarily used for Roadside Assistance
by the independent service provider serving the area. Service will not be provided
when the disabled vehicle cannot be safely reached or serviced without damage to
the vehicle or servicing equipment. Tows will not be provided for moving a vehicle
from one residence to another (unless directly related to the repair of such vehicle)
or from a road to a driveway. Fuel delivery is available only for vehicles that are
out of fuel. Vehicles will not be towed to/from a salvage yard. Service will not be
provided if the purpose of transporting a vehicle is in connection with a purchaser,
sales, auction, car show exhibition, donation, or relocation or similar situation.
Dismantled, stored, or abandoned vehicles or those purchased in an inoperable
condition will not be eligible for service. Tows are provided from impound lots
provided that the member’s vehicle is unable to be driven and is otherwise fit for
towing, and the member pays all impound fees.
Services May Be Rendered at Additional Cost to Members
• Members are responsible for any fees or services not covered by the stated coverages
under the membership; service providers may provide such services on a fee-for-service
basis. For certain covered services, members may need to pay the technician (at the
time of service) and submit for reimbursement. Forms of accepted payment may differ
depending on the service provider, which may include limits on the amount for a
personal check.
• AAA reserves the right to seek reimbursement, including any reasonable administrative
or processing fees, from members for any services provided for which the member was
not eligible or entitled, or for which the member was obligated to pay at the time of
service, including not sufficient funds (NSF) checks.
AAA Emergency Road Service – Location Services
When calling AAA Emergency Road Service, a member will be provided the option to
opt-in to allow AAA to identify the member’s location for purposes of dispatching
services
Protecting Your Privacy
AAA retains information received directly from its members when they call
to request Emergency Road Service. To dispatch a service provider, the AAA
representative must accurately capture the location of the vehicle requiring
service, based on the information that the member provides. Data a member
provides directly or confirms with the AAA representative, as it pertains to the
vehicle location, will be shared with a service provider and retained as part of the
member’s service request record with AAA.
Sharing of Information
Member location information may be shared with the appropriate authorized
service provider(s) to assist and may be viewed by other AAA authorized personnel
responsible for ensuring service delivery.
A Word About Roadside Assistance
Roadside Assistance should not be used as a substitute
for proper vehicle/bicycle maintenance. Each member
may request Roadside Assistance as often as needed.
AAA provides up to four (4) service calls for each primary
and associate member during a membership year,
except for charges required for certain services (as
explained in these guidelines). After four (4) service
calls, the member will pay at the scene or, at AAA’s
discretion, be billed for each additional call. A member
who does not pay this bill may become ineligible for
benefits, and membership may be canceled. Vehicles
must be safely accessible from a normally maintained
or traveled road. Roadside Assistance benefits are non-
transferable.
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